Arbitration Forums

What Arbitration Forums does

Arbitration Forums, Inc. is a membership-driven, not-for-profit organization founded in 1943 and headquartered in Tampa, Florida. It operates the United States' largest dedicated intercompany arbitration and subrogation infrastructure for the property and casualty insurance industry, serving more than 5,000 member companies including all of the top-10 P&C insurers. The platform processes approximately 1.1 million arbitration disputes, 2.3 million subrogation demands, and over $27 billion in claims annually.

The organization delivers its services through two cloud-based platforms. Total Recovery Solution (TRS) is the core arbitration filing and response platform, with capabilities including electronic evidence attachment, video evidence submission with bookmarking, arbitrator case matching, and KPI reporting. E-Subro Hub is the electronic subrogation demand exchange that, per company materials, holds 92% market share in its category and can move unresolved demands directly into TRS for intercompany arbitration. The platforms are supported by integration products (including Data Integration Version 5), Guidewire ClaimCenter connectivity, and TPA-access workflows.

Revenue is generated through membership dues and per-filing arbitration fees; E-Subro Hub is provided at no cost to members. After roughly 40 years of flat pricing, AF announced filing fee increases of $8 per filing effective July 1, 2026 and an additional $10 per filing effective January 1, 2027, explicitly to fund continued technology investment. Current product investment cycles focus on platform modernization (TRS interface redesign), new coverages (Occupational Accident Insurance), deeper Guidewire integration, and acknowledgment of future AI/ML and predictive analytics applications, though no AI products are currently shipped.

Name

Arbitration Forums

Legal name

Arbitration Forums, Inc.

Website

https://arbfile.org

Company type

Private

Founded year

1943

Operating status

Operating

Headcount range

101–250 employees

Short description

Arbitration Forums is a U.S.-based, not-for-profit membership organization founded in 1943 that provides cloud-based intercompany arbitration and subrogation services to over 5,000 property and casualty insurance companies through its Total Recovery Solution and E-Subro Hub platforms.

Ownership category

akta.pro rank

Product category

Insurance Arbitration and Subrogation Services

NAICS

Claims Adjusting (524291), Agencies, Brokerages, and Other Insurance Related Activities (5242)

SIC

Services-Legal Services (8111), Services-Membership Organizations (8600)

akta.pro primary industry

Litigation & Dispute Resolution (BPAHAAAB)

akta.pro secondary industries

Claims Advocacy & Loss Recovery Services (FSAEADAH), Litigation & Dispute Valuation (damages, shareholder disputes) (FSAEAHAI), Debt Settlement & Negotiation Services (FSAEAFAC)

Keywords

• Insurance arbitration services
• Subrogation management
• Intercompany dispute resolution
• Claims recovery platform
• Electronic filing system

Headquarters

HQ city

Tampa

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Membership Fees: Arbitration Forums operates as a not-for-profit organization. Revenue is generated through membership fees and arbitration filing fees. Filing fees are charged per arbitration filing, with fee increases scheduled for July 2026 ($8 per filing increase) and January 2027 ($10 per filing increase).
2. E-Subro Hub Platform: E-Subro Hub is offered to members at no cost, eliminating subrogation-related printing, copying, mailing, and scanning expenses. The platform generates value through operational efficiency rather than direct revenue.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

Arbitration Forums provides intercompany arbitration and subrogation services to the property and casualty insurance industry through two proprietary electronic platforms: Total Recovery Solution (TRS) for online filing and response to arbitration cases across programs including Auto Physical Damage, Personal Injury Protection, Medical Payment, Property, and Special Arbitration, and E-Subro Hub for electronically sending, receiving, managing, and arbitrating subrogation demands. The organization is membership-driven, with over 5,000 member insurance companies and third-party administrators utilizing standardized procedures, arbitrator matching, KPI reporting, and data integration with member systems to resolve cross-carrier disputes.

Product overview

Arbitration Forums operates a platform-plus-modules architecture centered around two primary products: Total Recovery Solution (TRS) serves as the core arbitration and subrogation platform where members file and respond to arbitration cases online, while E-Subro Hub functions as a complementary platform for electronically managing subrogation demands that can be seamlessly moved into TRS for intercompany arbitration when settlement cannot be reached. These products work together to provide end-to-end recovery and resolution services for insurance industry members.

Differentiator

Problem solved

Functional benefit

Brands

• Total Recovery Solution (TRS): Online platform for filing and responding to arbitration cases, based on member feedback for streamlined filing experience.
• E-Subro Hub

Products and services

• Total Recovery Solution (TRS) Online platform for member insurance companies and third-party administrators to file and respond to intercompany arbitration cases across Auto Physical Damage, Personal Injury Protection, NY PIP, Special Arbitration, Medical Payment, Property, and International Reciprocal programs, with workflow management, evidence attachment, arbitrator case matching, KPI reporting, and video evidence submission with bookmark functionality.
• E-Subro Hub Electronic platform enabling insurance companies to send and receive subrogation demands, attach supporting documents, manage subrogation claims, and electronically move demands to intercompany arbitration from a single platform, with team management, worklist sorting, reminder notifications, and batch printing functionality; offered at no cost to AF members.
• Data Integration Version 5 Integration product enabling electronic data exchange between Arbitration Forums platforms (TRS and E-Subro Hub) and member insurance systems to support automated arbitration and subrogation workflows.

Quantifiable outcome

• 1.1M annual arbitration disputes processed
• +5 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability2 records

Feature5 records

Partnerships

One partnership is on record.

• Third-Party Administrators (TPAs)coreImplementation/ SI/ Consulting PartnerTPAs play an integral role in AF's ecosystem, filing and responding to arbitration cases on behalf of member insurance companies. AF provides dedicated security administrator setup, TPA Consent Forms, and TPA Access Agreements to enable authorized third-party access to member cases.

Scale indicators10 records

Recent moves5 records

Expansion highlights5 records

Emerging players

• CPR International Institute for Conflict Prevention & Resolution: A nonprofit ADR organization promoting commercial dispute prevention and resolution, including in the insurance sector. Comparable in mission and not-for-profit membership orientation, though smaller in scale and less specialized in P&C subrogation than AF.
• Sedgwick Claims Management Services: A large third-party administrator and claims management firm handling P&C claims on behalf of insurers, including subrogation pursuit. Comparable because TPAs are integral to AF's filing ecosystem and could, at sufficient scale, internalize subrogation workflows rather than rely on AF's platform.

Others

• Guidewire Software: The dominant core systems provider for P&C insurers, whose ClaimCenter platform integrates with AF's E-Subro Hub. Relevant as a strategic technology partner rather than a competitor, but represents a key dependency and ecosystem gatekeeper for AF's platform distribution model.

Broad incumbents

• International Chamber of Commerce (ICC) International Court of Arbitration: The leading global arbitral institution handling international commercial disputes. Relevant as a parallel institution offering structured arbitration services, though ICC focuses on cross-border commercial matters rather than US P&C intercompany subrogation workflows like AF.
• Verisk Analytics: A leading data analytics and services provider for the insurance industry, including claims and underwriting data that influence subrogation decisions. Comparable as a data-and-platform incumbent serving P&C insurers, though Verisk's role is upstream of AF's arbitration workflow rather than overlapping directly.
• JAMS (Judicial Arbitration and Mediation Services): A major private ADR provider offering arbitration, mediation, and dispute resolution services to commercial clients including insurers. Comparable to AF in providing arbitration infrastructure, but JAMS focuses on ad hoc high-value commercial disputes rather than standardized high-volume intercompany subrogation.
• Mitchell International: A major technology and services provider for the P&C insurance claims industry, including auto physical damage and subrogation workflow tools. Comparable because it operates within the same P&C claims ecosystem AF serves, though Mitchell focuses on estimating and claims management rather than arbitration administration.
• CCC Intelligent Solutions: A leading SaaS platform for P&C insurance claims, with deep penetration among US auto insurers. Relevant as a peer because it sits in the same technology stack AF's E-Subro Hub integrates with, and could emerge as either a competitor or a partner depending on whether it extends into subrogation workflow automation.

Direct peers

• National Arbitration Forum (FORUM): A US-based alternative dispute resolution administrator offering arbitration and mediation across multiple industries including insurance. Closely comparable to AF in providing administered arbitration services, though with a different industry mix and scale profile.
• American Arbitration Association (AAA): The largest general-purpose alternative dispute resolution provider in the US, offering arbitration and mediation services across many industries including insurance. Directly comparable to AF as a membership-style ADR organization, though AAA serves a broader sector mix rather than specializing in intercompany insurance subrogation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/arbitration-forums

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Arbitration Forums