The Arc of North Carolina

What The Arc of North Carolina does

The Arc of North Carolina is a 501(c)(3)-equivalent private nonprofit, founded in 1953 and headquartered in Raleigh, NC, that provides advocacy and direct services to individuals with intellectual and developmental disabilities (IDD) across the state. It is the oldest and largest I/DD advocacy and service organization in North Carolina, and a state chapter of The Arc of the United States. The organization operates five regional offices (West, Charlotte, Triad, Triangle, East) plus a dedicated Housing Division, supported by 20 local chapters, and serves 6,500+ individuals in fiscal year 2025.

Its service portfolio spans Tailored Care Management (4,993 enrolled individuals, the largest program), housing (2,488 units across 342+ residences serving IDD and SPMI populations), supported employment (119 individuals), self-directed services via the Choices program and the NC Innovations Waiver, LIFEguardianship (859 proteges), NC DHHS-licensed foster care for children with IDD, Project SEARCH, Pre-Employment Transition Services for students aged 14–21, the First in Families family-support program, and the SAMHSA-funded Proof Alliance NC FASD prevention program. All services carry CQL (Council on Quality and Leadership) accreditation.

Revenue mechanics are diversified across Medicaid-funded managed services (Innovations Waiver, Tailored Care Management, B3) routed through NC LME/MCOs, rental income from the housing portfolio, donations and vehicle donations, fee-based LIFEguardianship, private-pay Choices arrangements, and modest e-commerce merchandise sales. The underlying technology stack is conventional third-party SaaS (Google Analytics, HubSpot, Hotjar, Constant Contact, CARS for donations); no proprietary AI, ML, or platform technology is referenced.

Name

The Arc of North Carolina

Legal name

The Arc of North Carolina

Website

https://arcnc.org

Company type

Private

Founded year

1953

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The Arc of North Carolina is a 72-year-old nonprofit providing advocacy and direct services — including housing, care management, supported employment, guardianship, and foster care — to people with intellectual and developmental disabilities and their families across North Carolina.

Ownership category

akta.pro rank

Product category

Disability Services and Advocacy

NAICS

Residential Intellectual and Developmental Disability Facilities (62321), Individual and Family Services (6241), Vocational Rehabilitation Services (624310)

SIC

Services-Social Services (8300)

akta.pro primary industry

Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ)

akta.pro secondary industry

Disability Services & Independent Living Support (BPAGAEAG)

Keywords

• Disability advocacy services
• Intellectual developmental disabilities
• Supported employment services
• Community based housing
• Medicaid waiver services

Headquarters

HQ city

Raleigh

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Medicaid-Funded Services: Primary revenue stream from Medicaid waivers (Innovations Waiver) and Tailored Care Management contracts. Services include home and community-based services (HCBS), care management, and support services for individuals with IDD. Revenue is government-funded through NC Medicaid programs administered via LME/MCOs.
2. Housing Property Management: The Arc of NC owns and manages 2,488+ housing units across North Carolina. Revenue generated through rental income from tenants with IDD and SPMI diagnoses. Properties include group homes, apartments, duplexes, and condominiums.
3. Donations and Contributions: Nonprofit fundraising through one-time donations, monthly recurring donations, memorial donations, vehicle donations, and stock donations. The organization raised over $50,000 for Hurricane Helene relief. Donation forms available on website with multiple giving options.
4. Merchandise Sales: E-commerce sales through The Arc of NC Store featuring branded merchandise including apparel (bucket hats, fanny packs, jackets), accessories (backpacks, tumblers, notebooks, mouse pads). Products embroidered with The Arc branding.
5. Guardianship Services: LIFEguardianship program provides guardianship services to adults 18+ with IDD, chronic mental illness, elderly, or substance use disorders who have been declared incompetent by court. Fee-based service model.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels11 records

Core offering

The Arc of North Carolina provides advocacy and direct support services for people with intellectual and developmental disabilities (IDD), including housing management across 2,488+ units, tailored care management, supported employment, guardianship, foster care, self-directed services, and statewide policy advocacy. The organization operates five regional offices plus a dedicated housing division, delivering Medicaid-funded home and community-based services throughout North Carolina.

Product overview

The Arc of North Carolina is a non-profit advocacy and service organization providing a comprehensive suite of programs and services for people with intellectual and developmental disabilities (IDD). The organization operates as a multi-regional service provider with five regional offices (West, Charlotte, Triad, Triangle, and East) plus a dedicated Housing Division. Core programs include Care Management/Tailored Care Management, Self-Directed Services (Choices program and Employer of Record model), Supported Employment, Project SEARCH, LIFEguardianship, Housing services, Foster Care, Pre-Employment Transition Services, First in Families, and Proof Alliance NC. The organization also operates an online merchandise shop and conducts policy advocacy at state and federal levels. All programs are accredited by The Council on Quality and Leadership (CQL).

Differentiator

Problem solved

Functional benefit

Brands

• LIFEguardianship: A program within The Arc of NC that provides guardianship to adults 18 and older who have been diagnosed with intellectual and developmental disabilities, chronic and persistent mental illness, the elderly, and/or substance use and have been declared incompetent by the court.
• Project SEARCH
• Proof Alliance NC
• Self-Directed Services

Products and services

• Choices (Self-Directed Services) A person-centered self-directed services program enabling individuals and families to manage their own home and community-based supports, including developing job descriptions, recruiting staff, managing budgets, and training. Accessible through NC Innovations Waiver, Medicaid/B3, or private pay.
• Housing Division Property management and housing development services for adults with intellectual/developmental disabilities (IDD) or severe/persistent mental illness (SPMI), managing over 342 residences serving more than 2,200 people across North Carolina. Includes group homes, apartments, duplexes, and condominiums.
• LIFEguardianship Corporate guardianship program providing surrogate decision-making and advocacy to protect the health and safety of adults with disabilities who have been declared incompetent by the court. Serves adults 18+ with IDD, chronic mental illness, the elderly, and substance use disorders.
• Project SEARCH A transition-to-work program for young people with intellectual/developmental disabilities providing real-life work experience combined with employability and independent-living skills training. Hosted at the Biltmore Estate in the West Region.
• Supported Employment Employment placement services connecting adults with disabilities to competitive jobs through assessment, planning, job development, job coaching, and long-term support.
• Proof Alliance NC

Quantifiable outcome

• 2,488 housing units managed, serving 2,200+ individuals across 342+ residences
• +5 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered minor and core.

• CARS (Charitable Adult Rides & Services) / Car EasyminorGTM or Marketing PartnerVehicle donation partnership for The Arc of NC Vehicle Donation Program. CARS is a 501(c)(3) nonprofit that helps nonprofit organizations increase fundraising through vehicle and real estate donation programs. Donors can call 855-500-RIDE (7433) or donate online. The Arc receives proceeds from vehicle sales, donors get tax deductions, pickup is free.
• The Arc of the United StatescoreStrategic or Co-development PartnerNational parent organization of state and local chapters. The Arc of NC is one of hundreds of chapters nationwide. Federation creates network for best practice sharing, national advocacy, conventions, and coordinated disability rights initiatives.

Scale indicators12 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• RHA Health Services: RHA Health Services is a North Carolina-headquartered nonprofit network serving individuals with intellectual and developmental disabilities, mental health and substance use needs. It competes with The Arc of NC directly for NC Medicaid Innovations Waiver, Tailored Care Management, and housing services, and is one of the state's largest IDD providers.
• Easterseals PORT Health: Easterseals PORT Health is a North Carolina-based nonprofit operating in the same IDD, behavioral health, and disability services space as The Arc of NC. Both organizations deliver case management, employment support, and HCBS under NC Medicaid contracts, and overlap on regional service areas.
• The Arc of the United States: The Arc of the United States is the national federation that The Arc of NC is a chapter of. While not a direct competitor for service delivery, it sets accreditation, advocacy priorities, and branding for all state chapters, making it the closest peer by mission and operational model.
• Community Alternatives Inc. Community Alternatives operates North Carolina Medicaid waiver programs for IDD populations including Innovations Waiver services, supported living, and care management. It is a direct service competitor to The Arc of NC in the LME/MCO networks.
• LifeBridge Independence Services: LifeBridge is a North Carolina IDD nonprofit provider of residential, day, and supported employment services under NC Medicaid. It directly competes with The Arc of NC for Innovations Waiver participants and care management enrollees in overlapping counties.

Broad incumbents

• Sevita (formerly The MENTOR Network): Sevita is one of the largest national providers of home- and community-based services for individuals with intellectual and developmental disabilities. It provides residential, day, and supported employment services in many states including NC, overlapping with The Arc of NC's core service portfolio at scale.
• BrightSpring Health Services: BrightSpring is a large diversified provider of home- and community-based health services including IDD supports, behavioral health, and pharmacy. It competes with The Arc of NC for managed-Medicaid contracts and supported employment placements across multiple states.
• United Cerebral Palsy (UCP): UCP is a national federation of affiliates serving people with cerebral palsy and other disabilities, including IDD. While not North Carolina-specific, it overlaps with The Arc of NC on advocacy, housing, and direct services at the national policy layer.
• Volunteers of America: Volunteers of America is a national nonprofit providing housing, behavioral health, and disability services including supported housing for IDD populations. Its services portfolio and Medicaid-funded housing operations closely parallel The Arc of NC's Housing Division.

Regional players

• Sanctuary Skilled Services: Sanctuary Skilled Services provides IDD and behavioral health services in the Carolinas, overlapping in geographic footprint and Medicaid waiver service mix. Smaller than The Arc of NC but a relevant regional comparable for HCBS delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xtwitter.com/TheArcofNC
• YouTubeyoutube.com/channel/UCzwe4WWBKzRRU5K3vQ5TrCA
• Facebookfacebook.com/TheArcofNC
• LinkedInlinkedin.com/company/the-arc-of-north-carolina

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Arc of North Carolina