Town of Scarborough, Maine

What Town of Scarborough, Maine does

The Town of Scarborough, Maine is a municipal government incorporated in 1658 that provides public services to residents, businesses, and visitors within its geographic boundaries in Cumberland County, Maine. It operates under a council-manager form of government and delivers services across Administration, Finance, Planning & Codes, Public Works, Community Services, Fire & Rescue, Police, and Town Clerk functions. Its service portfolio includes public safety, trash and recycling collection, recreation programs (childcare, youth and adult sports, summer camps), beach and park management, permitting and licensing, vehicle registration, and tax collection. The town is also the steward of the Scarborough Marsh, the largest contiguous tidal marsh in Maine, and is a participant in the Rachel Carson National Wildlife Refuge through partnerships with the US Fish and Wildlife Service.

The Town's technology platform centers on a Finalsite-powered municipal website (scarboroughmaine.org) that aggregates online payments, permit applications, tax bill access, vehicle registration, GIS parcel search, and service requests into a unified self-service portal. Public safety communications are supported by the OnSolve CodeRED emergency notification system, capable of broadcasting 60,000 telephone alerts per hour. Resident engagement is reinforced through a bimonthly e-newsletter (156 issues published since 2016), YouTube live-streamed public meetings, SCTV cable broadcasting (channels 2, 3, 1301, 1302), and active Facebook, Instagram, and Twitter/X accounts. Growth management is enforced through the Rate of Growth Ordinance (effective July 2023) and fiscal/capital planning via six TIF districts with Credit Enhancement Agreements to private developers including Crossroads Holdings, Avesta Housing, and Oak Hill Senior Housing.

Revenue is generated primarily through property taxes, supplemented by license and permit fees (business licenses, building permits, dog licenses, shellfish licenses, mooring permits), vehicle registration fees, recreation program fees (beach passes, summer camps, youth sports), trash and recycling subscriptions, and intergovernmental grants. The 2021 Comprehensive Plan guides land use and development; the most recent fiscal signal is a bond rating upgrade in February 2025. Recent strategic initiatives include a new fixed-route transit service with Greater Portland Metro (2025), the Scarborough Downs mixed-use development, a planned Community Center, the Eastern Trail 'Close the Gap' project, and a Climate-Ready Infrastructure initiative for Route 1 and Pine Point Road.

Name

Town of Scarborough, Maine

Legal name

Town of Scarborough, Maine

Website

https://scarboroughmaine.org

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

The Town of Scarborough, Maine is a municipal government incorporated in 1658 that delivers public services including public safety, recreation, permitting, tax collection, and infrastructure management to its residents, local businesses, and visitors via a Finalsite web portal and CodeRED emergency alerts.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Urban Planning and Community and Rural Development (92512), Administration of Housing Programs, Urban Planning, and Community Development (9251)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

City Clerk/Records, Elections & Civic Engagement (BPAIACAB), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

• Municipal government services
• Public safety administration
• Community recreation programs
• Building permits licensing
• Trash recycling collection

Headquarters

HQ city

Scarborough

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Property Taxes: Primary revenue source from assessed real property values; TIF districts capture incremental tax revenues for designated development projects
2. Licensing and Permit Fees: Fees for business licenses, building permits, dog licenses, food handler licenses, mooring permits, shellfish licenses, and various other municipal permits
3. Vehicle Registration: Motor vehicle registration fees collected through the Finance department
4. Recreation Programs: Fees for community services including child care programs, summer day camps, sports leagues, trips and travel programs

Pricing tiers

Distribution channels5 records

Marketing channels10 records

Core offering

The Town of Scarborough operates a municipal government delivering public services to residents, businesses, and visitors, including public safety (Fire & Rescue, Police), public works, trash and recycling collection, recreation and beach programs, building permits and business licensing, tax collection, vehicle registration, planning and zoning administration, and community development via TIF districts. Services are accessed through a single Town Hall, an online payments/GIS portal, and outreach channels including CodeRED alerts, Community TV, YouTube, and a bimonthly e-newsletter.

Product overview

Town of Scarborough, Maine operates a comprehensive municipal government website powered by Finalsite CMS, offering residents access to all town services through a unified digital portal. The town's online presence includes the official website serving as the primary interface for government services, CodeRED emergency notifications for public safety alerts, a bimonthly e-newsletter for community updates, a YouTube channel for public meeting broadcasts, online payment systems for taxes and fees, GIS mapping tools for property research, community recreation programs, building permit applications, and a municipal projects tracking portal. The portfolio represents a platform-plus-modules architecture where the main website serves as the hub, supplemented by specialized services for emergency alerts, video content delivery, online transactions, and project management.

Differentiator

Problem solved

Functional benefit

Products and services

• Official Town Website and Online Services Portal Online portal for residents and businesses to access municipal services including meeting agendas, online payments, permit applications, tax bills, vehicle registration, and service requests.
• CodeRED Emergency Alerts Emergency telephone notification system capable of broadcasting 60,000 calls per hour to notify residents of hazardous situations, missing persons, evacuations, and public safety notices.
• Community Services and Recreation Programs Recreation programs including youth and adult sports leagues, before/after school care, summer day camp, trips and travel, special events, and facility reservations for parks, beaches, and trails. Available to residents and visitors on a per-program fee basis.
• Beach Passes (Seasonal) Annual seasonal beach passes granting access to Pine Point Beach and other Scarborough beaches during the operating season.
• Curbside Trash and Recycling Collection Subscription curbside trash and recycling pickup services for residents, billed monthly, with collection from provided carts.
• Building Permits and Code Enforcement Applications Portal for submitting construction permits, site plan applications, and code enforcement requests through the Planning & Codes department, available to residents and developers.
• Business Licenses and Permits Fees and applications for business licenses, building permits, dog licenses, food handler licenses, mooring permits, shellfish licenses, and various other municipal permits issued through the Town Clerk.
• Vehicle Registration (Motor Vehicle Agent) Motor vehicle registration services collecting registration fees on behalf of the state through the Finance department for vehicle owners.
• GIS Parcel Search and Property Maps GIS tool enabling property lookup, assessment data access, property map viewing, and spatial analysis of town parcels for residents, real estate professionals, and businesses.
• Scarborough Public Meetings Video Streaming Live streaming and on-demand recordings of public meetings including Town Council, Planning Board, and committee sessions, available on YouTube and Community TV.
• Town E-Newsletter Bimonthly email newsletter sent on the 1st and 15th of each month with department updates, town council news, community events, and committee information for residents.

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

15 partnerships are on record, tiered core and minor.

• Greater Portland MetrocoreStrategic or Co-development Partner · 1 October 2025Public transportation partnership providing new fixed-route transit service between Scarborough and Portland along Route One. Town Council approved the proposal in May 2025 with implementation beginning months later.
• Cape ElizabethminorStrategic or Co-development Partner · 1 January 2023Joint road projects including Spurwink Marsh Restoration (Sawyer Street/Road management shared between towns). Project ended in 2025 when Cape Elizabeth voted against road discontinuance.
• Maine Natural Resources Conservation Program (MNRCP)minorStrategic or Co-development Partner · 1 January 2023Awarded $1.59M grant for Spurwink Marsh Restoration project (shared with Cape Elizabeth). Grant funds returned after project was discontinued.
• SEDCO (Scarborough Economic Development Corporation)coreStrategic or Co-development PartnerSEDCO is the town's economic development arm providing resources for businesses, restaurants, and economic growth. Referenced on town website under Business section and TIF district management.
• Maine Department of Transportation (MaineDOT)coreStrategic or Co-development PartnerCollaboration on transportation infrastructure including Route 1 corridor improvements, Scarborough Downs development approvals, and regional transportation planning.
• Crossroads Holdings LLC (The Downs)coreStrategic or Co-development PartnerDeveloper with Credit Enhancement Agreement (CEA) within Downtown Omnibus TIF District for the Scarborough Downs mixed-use development project generating significant traffic improvements.
• Oak Hill Senior Housing (Jocelyn Place)minorStrategic or Co-development PartnerSenior housing development with CEA within Downtown Omnibus TIF District, providing affordable housing for seniors.
• Avesta Housing (Village Commons, Southgate)minorStrategic or Co-development PartnerAffordable housing developer with multiple CEAs: Avesta US Route One (Village Commons) in Downtown Omnibus TIF and Avesta Southgate in Affordable Housing TIF district.
• MaineHousingcoreStrategic or Co-development PartnerOversees affordable housing TIF districts including Bessey School I and Bessey Commons II TIFs with associated CEAs for workforce housing development.
• US Fish and Wildlife Service (USFWS)minorStrategic or Co-development PartnerFederal partner involved in Spurwink Marsh restoration; marsh is part of Rachel Carson National Wildlife Refuge.
• Casella Waste ManagementminorStrategic or Co-development PartnerTransfer station operator offering FREE disposal of grass clippings, leaves, and household brush for Scarborough residents.
• OnSolve (CodeRED)coreTechnology or IntegrationProvides CodeRED emergency alert system capable of 60,000 calls per hour for emergency notifications including hazardous situations, missing persons, and evacuations.
• Maine Turnpike AuthorityminorStrategic or Co-development PartnerPartner in Greater Portland Metro service expansion providing transit along Route One corridor.
• Scarborough Public SchoolscoreStrategic or Co-development PartnerTown school department with ongoing school building project; Board of Education coordinates with Town Council on facilities.
• Scarborough LibraryminorStrategic or Co-development PartnerPublic library services; town website links to library resources and programming.

Scale indicators8 records

Recent moves3 records

Expansion highlights4 records

Direct peers

• Town of Kennebunk, Maine: Southern Maine coastal town with comparable seasonal tourism economy, beach pass programs, and residential-to-commercial mix. Similar municipal service portfolio and growth-management orientation.
• City of Saco, Maine: Southern Maine coastal community with comparable population, beach-based tourism economy, and growth dynamics. Directly comparable in managing coastal resilience and infrastructure expansion.
• Town of Brunswick, Maine: Mid-coast Maine town of similar size operating comparable municipal services including recreation, public safety, and planning. Comparable mix of residential, commercial, and natural-resource-based economic activity.
• Town of Falmouth, Maine: Nearby Greater Portland suburban coastal town with comparable population, property tax base, and TIF-supported economic development activity. Directly comparable in scale of municipal services and growth-management posture.
• Town of Yarmouth, Maine: Coastal Maine community of similar size and economic profile with active downtown redevelopment, TIF districts, and Portland-adjacent growth dynamics. Comparable operating model and resident demographics.
• Town of Gorham, Maine: Greater Portland suburban municipality with comparable population and active residential growth. Similar challenges in balancing school infrastructure, transportation, and rate-of-growth policy.
• City of Westbrook, Maine: Greater Portland municipality with comparable population and active TIF-driven redevelopment. Similar council-manager governance structure and growth management orientation.
• Town of Cape Elizabeth, Maine: Adjacent coastal Maine town of similar size and demographic profile. Most directly comparable as a former joint project partner on the Spurwink Marsh Restoration, with overlapping municipal service structures and shared coastal geography.

Broad incumbents

• City of Portland, Maine: Regional anchor city and partner on the Greater Portland Metro transit expansion into Scarborough. Comparable municipal service breadth, including planning, public safety, and economic development functions.
• City of South Portland, Maine: Larger Greater Portland municipality providing overlapping municipal services along the same coastal corridor. Shares transit, housing, and climate resilience planning dynamics with Scarborough, including partnership on regional transportation initiatives.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ScarboroughMEUS
• YouTubeyoutube.com/channel/UCD5Y8CFy5HpXMftV3xX73aw
• Facebookfacebook.com/scarboroughmaine
• Instagraminstagram.com/townofscarboroughme
• LinkedInlinkedin.com/company/town-of-scarborough

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Scarborough, Maine