What OnSolve does

OnSolve is a mass notification platform, founded in 1998 and headquartered in Alpharetta, Georgia, that enables government agencies and enterprises to send rapid, location-specific alerts across multiple communication channels during emergencies, operational disruptions, and critical events. Its core technology delivers multi-channel emergency alerting with automated workflows, scalable notification infrastructure, and geographic targeting for natural disasters, security incidents, public safety threats, IT outages, and workforce coordination scenarios. The platform is the legacy home of the CodeRED emergency notification brand, which has been deployed by U.S. law enforcement, fire departments, and county governments.

In 2024, OnSolve was acquired by Crisis24, a GardaWorld company, and is now distributed as part of Crisis24's integrated critical event management portfolio alongside TopoONE (geospatial situational awareness), Crisis24 Horizon (intelligence and monitoring), AiiA (AI-powered threat intelligence), and Nonagon (incident response). OnSolve monetizes through subscription-based SaaS contracts sold via an enterprise field sales motion with consultative selling, targeting government agencies, large enterprises, and IT teams. Customer logos disclosed are predominantly U.S. municipal and local government entities, with broader enterprise reach via the Crisis24 cross-sell motion.

In November 2025, OnSolve's legacy CodeRED platform was targeted by a cyberattack attributed to the INC Ransom group, resulting in data theft and system shutdown. The legacy platform was decommissioned and users were migrated to a new Crisis24 CodeRED platform. Prior to the Crisis24 acquisition, OnSolve executed a roll-up strategy, acquiring Jacosoft (2012), CityWatch (2012), Firstcall Network (2014), MIR3 (2016), Send Word Now (2017), and Stabilitas (2020), with a 2015 investment from Bregal Sagemount supporting the consolidation.

Name

OnSolve

Legal name

OnSolve

Website

https://onsolve.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

251–500 employees

Short description

OnSolve is a SaaS mass notification platform, founded in 1998 and now part of Crisis24 (GardaWorld), that delivers multi-channel emergency alerts to government agencies and enterprises. Its CodeRED heritage and Crisis24 integration serve mission-critical crisis communication and operational continuity use cases.

Ownership category

akta.pro rank

Product category

Critical Event Management / Mass Notification Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Crisis Management & Communications Support (Mass Notification) (BPABANAF)

akta.pro secondary industries

Emergency Communications, Alerting & Public Warning Systems (HLAJAGAF), Disaster Response Coordination & Incident Command (EOC/ICS) (HLAJAGAB)

Keywords

• Mass notification software
• Emergency alert system
• Critical event management
• Crisis communication platform
• Risk intelligence solutions

Headquarters

HQ city

Alpharetta

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Mass Notification Platform Subscription: OnSolve operates as a SaaS-based mass notification platform providing subscription access to government agencies and enterprises for emergency alerting, crisis communication, and operational continuity solutions

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

OnSolve is a SaaS-based mass notification platform that delivers rapid, reliable, multi-channel emergency communication during crises, operational disruptions, and critical events. The platform enables government agencies and enterprises to send location-specific alerts across communication channels using automated workflows at scale. As part of the Crisis24 portfolio, OnSolve customers also gain access to complementary risk management capabilities including intelligence monitoring, travel risk management, global security assistance, and medical evacuation services.

Product overview

OnSolve, now part of Crisis24, operates as a mass notification platform that is part of a broader risk management portfolio. The OnSolve platform itself is the core mass notification and emergency alert product, while OnSolve customers gain access to the full suite of Crisis24 platforms including TopoONE (geospatial/mapping), Crisis24 Horizon (intelligence and monitoring), AiiA (AI-driven threat analysis), and Nonagon (incident response). These products are integrated under Crisis24's end-to-end risk management umbrella, which also encompasses capabilities in Critical Event Management, Travel Risk Management, Risk Intelligence & Analysis, Global Security Assistance, and Medical Evacuation & Assistance.

Differentiator

Problem solved

Functional benefit

Brands

• CodeRED: Emergency mass notification platform for government agencies and enterprises

Products and services

• OnSolve Mass Notification Platform A SaaS mass notification platform that delivers rapid, reliable, multi-channel emergency communication during crises, operational disruptions, and critical events. It enables government agencies and enterprises to send location-specific alerts across communication channels using automated workflows at scale, supporting crisis response, IT/cybersecurity incidents, and workforce communications.
• TopoONE by Crisis24 A Crisis24 platform offering geospatial and mapping capabilities for risk visualization and situational awareness during critical events, available to OnSolve customers as part of the broader Crisis24 portfolio.
• Crisis24 Horizon A Crisis24 intelligence and monitoring platform that delivers proactive threat analysis, reporting, and risk insights to support organizational resilience and resource planning, used in combination with OnSolve for enterprise and higher-education customers.
• Crisis24 Mass Notification Crisis24-branded mass notification technology powering reliable, multi-channel emergency communication built on the OnSolve platform, marketed as part of the Crisis24 Mass Notification System solution.
• AiiA A Crisis24 AI-powered intelligence platform for threat monitoring and risk analysis, available as part of the integrated Crisis24 / OnSolve risk management portfolio.
• Nonagon by Crisis24 A Crisis24 platform for incident response and crisis coordination, available alongside OnSolve's mass notification within the integrated Crisis24 portfolio.
• CodeRED Emergency Mass Notification Sub-brand of OnSolve providing emergency mass notification to government agencies, local law enforcement, fire departments, and county administrations (e.g., Monroe County, Georgia) for public safety alerting.

Quantifiable outcome

• North America holds dominant market position in emergency alert app market
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• GardaWorldcoreOthersOnSolve is part of Crisis24, which is owned by GardaWorld. Crisis24 operates as a separate platform within the GardaWorld portfolio of security and risk management businesses including GardaWorld Security, ECAM, BEST Crowd Management, Sesami, GardaWorld Cash, and GardaWorld Campus.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Everbridge: Everbridge is the most direct competitor in critical event management and mass notification, offering mass communication, incident management, and public warning software to enterprises and government agencies globally. Highly comparable in product category, target customer, and SaaS delivery model.
• Rave Mobile Safety (Motorola Solutions): Rave Mobile Safety, owned by Motorola Solutions, provides mass notification, emergency communication, and 911 intelligence platforms to government, education, and enterprise customers. Direct overlap in mass notification functionality, especially in state/local government and campus safety.
• BlackBerry AtHoc: BlackBerry AtHoc is a critical event management and mass notification platform used heavily by U.S. federal agencies, defense, and large enterprises. Direct competitor in secure, multi-channel emergency alerting with comparable government/enterprise customer base.
• AlertMedia: AlertMedia is an employee communication and mass notification platform serving mid-market and enterprise customers across geographies. Closely comparable SaaS-based multi-channel alerting product with similar GTM motion toward security, IT, and operations leaders.

Broad incumbents

• Crisis24: Crisis24 is OnSolve's parent company and offers a broader risk management portfolio (intelligence, travel risk, security assistance, medical evacuation) that bundles the OnSolve mass notification capability. Comparable as the integrated platform in which OnSolve's product is embedded.
• Motorola Solutions: Motorola Solutions is a large incumbent in public safety communications, offering land-mobile-radio, command center software, and mass notification (via Rave). Comparable as a broad incumbent serving the same government and public safety buyer with a wider portfolio.
• Honeywell: Honeywell provides emergency notification and mass communication systems (e.g., Honeywell Notification) as part of its building technologies and industrial safety portfolio. Comparable as an incumbent offering overlapping mass notification functionality within a much broader safety and security suite.

Emerging players

• xMatters (now part of Everbridge/standalone): xMatters offers incident management and mass notification services to IT and DevOps teams, focusing on service reliability and on-call alerting. Comparable as an adjacent player with overlapping multi-channel alerting functionality targeted at IT operations use cases that OnSolve also serves.
• Singlewire Software: Singlewire Software offers InformaCast, a mass notification platform focused on education, healthcare, and enterprise safety use cases. Comparable as a niche mass notification provider with overlapping customer segments, particularly in campus and facility safety.
• Regroup Mass Notification: Regroup is a mass notification and emergency communication platform serving higher education, healthcare, government, and enterprise customers. Comparable as an emerging/niche player with similar product capabilities and overlapping customer verticals.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks4 records

Key highlights6 records

Customer concentration

• Xx.com/OnSolve

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A6 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OnSolve