What Utiliserve does

Utiliserve Group, LLC is a privately held, founder-led utility asset management company headquartered in Bossier City, Louisiana. Founded in 2011 by Zach Raley, who entered the utility industry at age 21 and previously managed one of the largest municipal water and wastewater utility systems in the region, the company delivers customized, field-based infrastructure management services to municipalities, fire departments, industrial facilities, commercial property owners, and oil and gas operators. Its core service portfolio comprises five integrated lines: Fire Hydrant Management (inspection, pressure testing, flushing, flow testing, and NFPA/ISO/AWWA/PIAL compliance), Valve Management (location, exercising, GPS mapping, insert-a-valve installation, repair), Engineering Services (subsurface utility engineering, GPR-based exploratory surveys, mechanical/electrical/civil design and construction), Equipment Services (preventative maintenance and earthmoving/aerial/material equipment), and Water Sample Management (station inspection and certified consultant services). A wholly owned subsidiary, Fireserve Group, LLC, was formed in 2016 to concentrate on fire department testing and consulting.

The company's underlying technology stack combines Subsurface Utility Engineering (SUE) Quality Levels D through A per ASCE guidelines, Ground Penetrating Radar (GPR) for nondestructive underground surveys, centimeter-accuracy GPS mapping systems interoperable with fire department GDT platforms, and digital fire flow testing equipment that the company characterizes as more precise than the analog methods used by competitors. These technologies are delivered through locally embedded field teams rather than as a software product; Utiliserve sells managed services and professional services engagements rather than licensed technology. Revenue is generated through quote-based, customized multi-year contracts with municipalities and commercial customers, with services delivered from offices in Bossier City, Lake Charles, and South Louisiana, plus a planned expansion into Arlington, Texas.

The operating model emphasizes community-rooted local presence — purchasing local property, hiring local talent, and positioning offices within a few hours' drive of clients — combined with regulatory expertise across multiple frameworks (NFPA, ISO, AWWA, PIAL, ASCE). In 2022, Utiliserve and Fireserve consolidated operations into a newly developed campus featuring high-tech testing labs and a larger service fleet. The company is bootstrapped and founder-controlled, with no disclosed institutional funding, and serves approximately 50,000 community drinking water systems and 19,000 wastewater systems in the broader U.S. market context.

Name

Utiliserve

Legal name

Utiliserve Group, LLC

Website

https://utiliservepro.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Utiliserve is a Louisiana-based, founder-owned utility asset management firm delivering customized field services — fire hydrant management, valve management, SUE engineering, equipment services, and water sample management — to municipalities, fire departments, and industrial and commercial customers across the Gulf South.

Ownership category

akta.pro rank

Product category

Utility Asset Management Services

NAICS

Waste Treatment and Disposal (5622), Administrative and Support Services (561)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Capital Delivery, Asset Management & Renewal Programs (Pipes, Plants, Pumps) (EUANAAAK)

Keywords

• Utility asset management
• Fire hydrant management
• Valve management services
• Subsurface utility engineering
• Water sample management

Headquarters

HQ city

Bossier City

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Utility Asset Management Services: Full-service, multi-faceted utility asset management programs including valve management, fire hydrant management, engineering services, equipment services, and water sample management. Services are customized to each customer's needs and likely structured as recurring service contracts with municipalities and commercial entities.
2. Engineering Services: Comprehensive utility engineering solutions including mechanical, electrical and civil engineering design, construction, operation and maintenance of water systems, electrical lines, gas pipelines, and telecommunications facilities.
3. Subsurface Utility Engineering (SUE): Project-based exploratory and surveying services for underground utilities across quality levels D through A, including nondestructive digging equipment services.
4. Equipment Services: Preventative equipment maintenance and general/earthmoving/aerial/material services with an inventory of compact to large equipment.
5. Valve Management Programs: Ongoing valve location, exercising, repair, replacement, GPS mapping, data card databasing, pump station management, and insert-a-valve installation services.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Utiliserve is a full-service utility asset management company providing customized programs to municipal and commercial customers. Its core services include fire hydrant management, valve management, engineering services (including Subsurface Utility Engineering), equipment services, and water sample management, delivered by locally-based field teams and certified consultants at customer sites.

Product overview

Utiliserve is a full-service, multi-faceted utility asset management company offering a portfolio of integrated services including Fire Hydrant Management, Valve Management, Engineering Services, Equipment Services, and Water Sample Management. The company operates as a unified service offering rather than a modular software platform — all services are delivered through trained field teams and consultants. These core services work together to provide comprehensive utility infrastructure management, with engineering expertise serving as the foundational capability that underpins the specialized inspection, testing, and maintenance programs. The company serves industries including engineering, municipal water and wastewater, municipal and fire departments, commercial property, industrial plants, and petroleum.

Differentiator

Problem solved

Functional benefit

Brands

• Fireserve Group, LLC: A subsidiary focused on fire department testing and consulting services, formed in 2016.

Products and services

• Fire Hydrant Management Customized fire hydrant management programs that include inspection, pressure testing, flushing, flow testing, preventative maintenance, and repairs to ensure compliance with NFPA, ISO, AWWA, and PIAL requirements. Targeted at municipal and rural fire departments.
• Valve Management Comprehensive valve management services including valve location, stand cleaning, offset valve stand adjustment, exercising, GPS mapping, insert-a-valve installation, data card databasing, repair and replacement, and plant valve management programs. Recommended by AWWA.
• Engineering Services Utility engineering solutions including subsurface utility engineering (SUE), exploratory services using GPR and line locators, and project solutions for mechanical, electrical and civil engineering design, construction, and maintenance of water systems, electrical lines, gas pipelines, and telecommunications facilities.
• Equipment Services Utility management equipment servicing including preventative equipment maintenance and general, earthmoving, aerial, and material equipment to enhance operational efficiencies and ensure optimal performance. Includes inventory from compact to large equipment.
• Water Sample Management Water sample station management services performed by certified consultants to assure regulations are being met through inspection, maintenance, or repair and replacement of faulty equipment valves and nozzles.

Quantifiable outcome

• 1500 gallons per minute water usage capacity

Named customers6 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Scale indicators7 records

Recent moves9 records

Expansion highlights5 records

Broad incumbents

• Badger Meter: Badger Meter is a leading US provider of flow measurement and smart water management solutions for utilities and industrial customers. Its data and analytics layer increasingly overlaps with utility asset management programs like Utiliserve's.
• Watts Water Technologies: Watts Water manufactures valves, hydrants, and water systems components used in the same municipal and commercial water infrastructure that Utiliserve services. Its installed base supports service opportunities comparable to Utiliserve's valve management programs.
• Mueller Water Products: Mueller Water Products is a major US manufacturer of water infrastructure products including valves and hydrants, with associated field services and aftermarket support. It is a broad incumbent in the water distribution space where Utiliserve provides management services.
• Xylem Inc. Xylem is a global water technology company offering pumps, treatment, smart metering, and utility services. Its service and digital offerings overlap with Utiliserve's asset management and water sample services for utilities.

Emerging players

• Vermeer Corporation: Vermeer provides underground utility locating equipment and horizontal directional drilling tools used by utility contractors and locating service providers. While primarily a manufacturer, its customer base overlaps with the contractors Utiliserve competes against.
• Hydrant Hub: Hydrant Hub is a software and field services platform focused on fire hydrant inspection, testing, and asset management for municipalities. It represents a more technology-forward alternative to Utiliserve's traditional field service model in the same compliance-driven niche.

Direct peers

• Penhall Company: Penhall provides concrete scanning, utility locating, and subsurface utility engineering across the US. Its SUE and GPR service lines overlap directly with Utiliserve's engineering services for infrastructure projects.
• GPRS (Ground Penetrating Radar Systems): GPRS is the largest US provider of ground penetrating radar and subsurface utility engineering services for construction and infrastructure projects. It directly competes with Utiliserve's SUE and utility locating offerings across similar municipal and commercial customers.
• USIC (US Infrastructure Corporation): USIC is the largest US locator and subsurface utility engineering services provider, serving utilities, municipalities, and contractors nationwide. It competes head-to-head with Utiliserve on utility locating and SUE service delivery.
• HydroScience Engineers: HydroScience Engineers is a regional water and wastewater engineering and consulting firm that designs and supports utility systems for municipalities. Its engineering services directly overlap with Utiliserve's civil/mechanical engineering capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/utiliserve
• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/utiliserve-llc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Utiliserve