What Carepoint Pharmacy does

Carepoint Pharmacy is a privately held mail-order and specialty pharmacy headquartered at 9 Commerce Drive, Schaumburg, Illinois, operating under Carepoint Healthcare LLC (with Carepoint Florida LLC as a state-registered subsidiary). Founded in 2012, the company dispenses maintenance prescriptions, specialty medications, and home infusion therapies to patients across all 50 U.S. states, with concentrated physical pharmacy locations in Illinois, Florida, Georgia, Indiana, and Ohio. Patient intake flows through online/phone registration with prescriptions received via e-prescribe (NCPDP #1487330) or fax, after which Carepoint contacts the patient to confirm the order, validate insurance or cash pricing, and ship via FedEx with end-to-end tracking.

The product platform includes a mail-service fulfillment core, a URAC-accredited specialty pharmacy service line with 24/7 clinical pharmacist access and prior-authorization assistance, home infusion services, and two software surfaces for stakeholders: the Carepoint Connect provider portal (real-time prescription pricing and discount tracking) and the pw3.cprx.io patient mobile application for refill management and order tracking. The company carries a deep accreditation stack — Joint Commission (2012), VIPPS (2014), URAC Mail Service (2015, renewed 02/07/2026), URAC Specialty (2016, renewed 05/01/2023), NABP Digital Pharmacy, and ACHC — plus HIPAA-compliant privacy practices. The underlying technology stack centers on nopCommerce for the (now-closed) OTC online storefront and standard pharmacy-management interoperability, with no documented proprietary AI/ML capabilities.

Revenue is generated transactionally through insurance copays (private, Medicaid, Medicare) and competitive cash pricing for uninsured patients, with higher-value specialty therapy margin captured via managed-service clinical support and 24/7 pharmacist access. Customer acquisition runs in parallel through a direct-to-consumer motion (website, patient app, phone, social media) and a B2B provider referral motion (Carepoint Connect, monthly adherence reporting to prescribers, e-prescribe and fax intake). Leadership is led by CEO Bhavesh Patel; no management roster beyond the CEO is disclosed in the input data. The company is independently owned with no evidence of institutional funding, parent entity, or acquisition activity.

Name

Carepoint Pharmacy

Legal name

Carepoint Healthcare LLC

Website

https://carepoint.pharmacy

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

51–100 employees

Short description

Carepoint Pharmacy is a privately held, URAC-accredited mail-order and specialty pharmacy headquartered in Schaumburg, Illinois, delivering prescription medications, specialty therapies, and home infusion services to patients across all 50 U.S. states via Carepoint Connect and its patient mobile app.

Ownership category

akta.pro rank

Product category

Specialty Pharmacy Services

NAICS

Pharmacies and Drug Retailers (45611), Home Health Care Services (621610)

SIC

Retail-Drug Stores And Proprietary Stores (5912), Services-Home Health Care Services (8082)

akta.pro primary industry

Mail-Order & Home Delivery Pharmacies (HLAFALAD)

akta.pro secondary industries

Infusion & Home Infusion Pharmacy Services (HLAFALAG), Prescription Pickup, Delivery & Refill Coordination (HSABALAC)

Keywords

• Mail order pharmacy
• Specialty pharmacy services
• Home infusion pharmacy
• Prescription delivery services
• Clinical pharmacy services

Headquarters

HQ city

Schaumburg

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Prescription Copays (Insured Patients): Revenue generated from insurance copayments for prescription medications. Carepoint accepts various insurance types including private insurance, Medicaid, and Medicare. Patients with insurance can register and transfer prescriptions for fulfillment.
2. Cash/Uninsured Patient Prescriptions: Direct cash payments for patients without insurance coverage. Carepoint offers competitive pricing for uninsured patients, with examples showing significant savings ($60 vs $700, $35-75 copays vs $500+ retail). Online store available for non-prescription OTC products.
3. Specialty Pharmacy Services: Specialty pharmacy services for complex therapies with dedicated clinical support. URAC Specialty Pharmacy accredited since 2016. Services include prior authorization assistance and 24/7 clinical pharmacist access.
4. Mail Service Pharmacy: Mail order pharmacy services delivering prescriptions directly to patient homes. URAC Mail Service Pharmacy accredited. Licensed to operate in all 50 states.
5. Home Infusion Pharmacy Services: Home infusion services for patients requiring IV medications or specialized delivery. Offered as part of comprehensive clinical service portfolio.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Carepoint Pharmacy operates a mail-service and specialty pharmacy that fills prescriptions and ships medications nationwide to patients in all 50 US states. The company dispenses maintenance and specialty medications with home delivery via FedEx, supports prior authorization and adherence, and provides clinical pharmacist access 24/7. Additional offerings include home infusion pharmacy services and a Patient Management Program with adherence reporting to prescribers.

Product overview

Carepoint Pharmacy operates as a multi-channel pharmacy platform consisting of a core mail service and specialty pharmacy (Carepoint Pharmacy), a provider-facing portal (Carepoint Connect and Provider Portal), a patient mobile app, an eCommerce store for OTC products, home infusion services, and Patient Management Program for clinical support. The company has expanded from its original Schaumburg, IL location to multiple states, with URAC accreditations for both mail service and specialty pharmacy. Their service model integrates digital touchpoints (patient app, provider portal, eCommerce) with pharmacy fulfillment and clinical services.

Differentiator

Problem solved

Functional benefit

Products and services

• Mail Service Pharmacy Mail-order pharmacy service that delivers prescription medications directly to patient homes across all 50 US states. Patients register online or by phone, providers send prescriptions via e-prescribe (NCPDP #1487330) or fax, and Carepoint ships via FedEx with tracking. Accepts private insurance, Medicaid, and Medicare.
• Specialty Pharmacy Services URAC-accredited specialty pharmacy providing complex medication therapies with dedicated clinical pharmacist support, prior authorization assistance, and patient management programs for patients with complex conditions.
• Home Infusion Pharmacy Services Home-based infusion therapy services for patients requiring intravenous medications or specialized delivery, offered as part of the comprehensive clinical service portfolio.
• Patient Management Program

Quantifiable outcome

• Surpassed 1 million prescriptions dispensed in 2020
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature5 records

Partnerships

Eight partnerships are on record, tiered minor and core.

• Feed My Starving Children (FMSC)minorOthersCarepoint collaborates with FMSC to support the cause of eliminating deaths in children due to malnutrition. Carepoint team members participated in a volunteer event where 47,576 meals were packed within two hours.
• Vitalant Blood DriveminorOthersCarepoint partnered with Vitalant blood drive where team members donated blood that reportedly saved 42 lives. Regular blood drive participation as part of company philanthropy.
• Ronald McDonald House CharitiesminorOthersCarepoint Pharmacy family and friends volunteered at the Ronald McDonald House in Chicago near Ann and Robert Lurie Children's Hospital, preparing brunch for families and donating time and effort to help a great cause.
• Brighton Academy (Ethiopia)minorOthersCarepoint provided donation support for an Ethiopia trip that helped at a school with 600 kids, worked with orphanages, formula program for mothers, and HIV-positive mothers in villages.
• Pakistan School Supply ProgramminorOthersCarepoint participates year-on-year in contributing school supplies (pencils, pens, paper, textbooks) to educating students in Pakistan as part of their philanthropy mission.
• URAC (Utilization Review Accreditation Commission)coreOthersURAC provides accreditation for mail service pharmacy and specialty pharmacy services. Carepoint holds active URAC accreditations displayed on their website and verified through URAC's accreditation directory.
• National Association of Boards of Pharmacy (NABP)coreOthersNABP provides Digital Pharmacy Accreditation and VIPPS accreditation. Carepoint has earned Digital Pharmacy accreditation through NABP demonstrating commitment to highest quality practices.
• The Joint CommissioncoreOthersThe Joint Commission provides healthcare accreditation. Carepoint achieved Joint Commission Accreditation (the gold standard in pharmacy care) as one of their first accreditations in 2012.

Scale indicators7 records

Recent moves14 records

Expansion highlights5 records

Direct peers

• Capsule: Digital-first, free-same-day mail/delivery pharmacy with a strong patient app and provider-relationship strategy in major U.S. metros. Closely comparable on DTC experience, patient portal/app, and provider channel.
• Amazon Pharmacy (PillPack): Amazon's mail-order pharmacy business, originally built on PillPack, offers nationwide prescription delivery with integrated DTC experience, Prime-linked logistics, and aggressive cash pricing — directly mirroring Carepoint's mail-order, multi-state, DTC plus provider-channel model.
• Alto Pharmacy: Tech-forward mail-order and specialty pharmacy with same-day delivery in major metros and chronic/specialty medication management. Competes head-on with Carepoint in patient-facing convenience, provider integrations, and specialty drug handling.
• ExactCare Pharmacy: Multi-state mail-order and long-term/at-home pharmacy serving patients with chronic and complex medication regimens, including special packaging and adherence programs. Direct comparability to Carepoint on multi-state mail, chronic-disease focus, and adherence reporting.
• Accredo (Evernorth / Cigna): Largest dedicated specialty pharmacy in the U.S., owned by Cigna's Evernorth, handling complex therapies with clinical support, prior authorization, and adherence services — the dominant scaled benchmark for Carepoint's specialty pharmacy arm.

Broad incumbents

• CVS Specialty (Caremark): Specialty pharmacy arm of CVS Health, the largest U.S. pharmacy and PBM. Competes broadly with Carepoint in mail-order, specialty, and home infusion, leveraging unmatched retail footprint, PBM integration, and formulary access.
• Walgreens Specialty Pharmacy: National specialty pharmacy operated by Walgreens, offering complex therapy management and home delivery through hundreds of retail locations. Comparable to Carepoint in mail-order and specialty offerings, but at vastly greater scale.

Others

• TruePill: Pharmacy infrastructure and telehealth-adjacent platform powering mail-order pharmacy, B2B pharmacy-as-a-service, and at-home lab services. Comparable as an enabling layer for DTC and digital health pharmacy experiences rather than a direct mail-order competitor.

Emerging players

• Medly Pharmacy: Digital-first mail-order and specialty pharmacy in multiple U.S. states emphasizing same-day delivery, app-driven refills, and provider relationships. Overlaps with Carepoint on nationwide mail ambitions and specialty drug handling but with a more metro-focused footprint.
• Pharmacare US / PharmSimple: Multi-state specialty and mail-order pharmacy focused on long-term care, behavioral health, and at-home delivery — overlapping with Carepoint's care-fragmentation, home-delivery, and specialty positioning, but smaller and regionally concentrated.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/CarepointRx
• Facebookfacebook.com/carepointpharmacy
• LinkedInlinkedin.com/company/carepoint-pharmacy
• Instagraminstagram.com/carepointrx

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Carepoint Pharmacy