Alia Servizi Ambientali

What Alia Servizi Ambientali does

Alia Servizi Ambientali S.p.A., operating as part of the Plures S.p.A. Group, is an Italian multi-utility environmental services company headquartered in Firenze (Florence) that provides integrated municipal waste management across 65 municipalities in Tuscany. The company was formed from the 2021 mergers of Consiag SpA (extending territorial coverage into Prato) and Acqua Toscana S.p.A. (adding water management to the portfolio), and operates under an exclusive service contract signed on 6 October 2021 with ATO Toscana Centro, the regional regulatory authority. The combined entity manages approximately 874,990 tonnes of waste per year through 7 active treatment facilities, achieving a 69% differentiated collection rate, and serves both residential (utenze domestiche) and non-residential (utenze non domestiche) customers with collection, transport, recovery, and disposal services. The company is entirely publicly owned, with €362,655,325 in share capital held by 65 Italian municipalities; the three largest shareholders are Comune di Firenze (36.777%), Comune di Prato (18.548%), and Comune di Pistoia (5.427%).

Revenue is generated through the regulated TARI (Tassa/Tariffa sui Rifiuti) waste tariff applied to all ratepayers within the service territory under the ATO contract, supplemented by customized commercial waste services (Servizi Commerciali) for businesses. Customer engagement is delivered through a multi-channel architecture: the Aliapp mobile application (iOS/Android) and PLURES web portal for self-service account management, e-billing (Bolletta Smart), and OnDemand bulky waste pickup booking; physical Sportelli service points distributed across the territory; Kit in Tabaccheria partnerships with local tobacconists for collection-kit distribution; the Noi Più/Plures loyalty program converting sustainable actions into shopping benefits; and the Segnalazioni reporting system for service issues. The company holds ISO 9001 (Quality), ISO 14001 (Environmental), and ISO 45001 (Occupational Health & Safety) certifications from Accredia, and operates procurement through DigitalPA's certified e-procurement platform.

Name

Alia Servizi Ambientali

Legal name

Alia Servizi Ambientali S.p.A.

Website

https://aliaserviziambientali.it

Company type

Public

Founded year

2017

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Alia Servizi Ambientali is an Italian publicly-owned multi-utility providing integrated waste management services across 65 municipalities in Tuscany, operating 7 treatment plants and managing approximately 875,000 tonnes of waste annually under an exclusive ATO Toscana Centro service contract.

Ownership category

akta.pro rank

Product category

Municipal Waste Management

NAICS

Solid Waste Collection (562111), Waste Treatment and Disposal (56221)

SIC

Refuse Systems (4953), Sanitary Services (4950)

akta.pro primary industry

Multi-Family / HOA MSW Collection (Apartments, Condos) (EUAIAAAJ)

akta.pro secondary industries

Commercial & Office Waste Collection (Non-hazardous) (EUAIAGAA), Container Rental, Delivery & Servicing (Carts/Bins) (BPALAAAG)

Keywords

• Municipal waste management
• Integrated waste collection
• Environmental services
• Differentiated recycling services
• Waste treatment facilities

Headquarters

HQ city

Firenze

HQ country

Italy

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Tariffa sui Rifiuti (Waste Tariff): Revenue generated through municipal waste tariffs (TARI - Tassa sui Rifiuti) charged to residential and non-residential customers across 65 served municipalities. The tariff is based on the integrated waste management service contract with ATO Toscana Centro, covering collection, transport, recovery, and disposal services.
2. Servizi Commerciali (Business Services): Customized waste management services for businesses (Imprese) including OnDemand bulky item collection, specialized collection systems, and tailored waste solutions.

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Alia Servizi Ambientali is an Italian multi-utility that provides integrated municipal solid waste management services across 65 municipalities in Tuscany, managing the full waste cycle — collection, transport, differentiated recycling (69% separate collection rate), and treatment through 7 active facilities handling approximately 874,990 tonnes of waste annually. The company serves both residential (Privati) and business (Imprese) customers under an exclusive service contract with ATO Toscana Centro, complemented by the Aliapp mobile application, PLURES web portal, on-demand bulky waste pickups, and customer-facing service points.

Product overview

Alia Servizi Ambientali operates as a multi-utility environmental services company offering an integrated suite of digital and physical services for waste management across 65 municipalities. The core offering centers on the PLURES Portal and Aliapp mobile application, which provide customers with account management, e-billing (Bolletta Smart), on-demand bulky waste pickup (Ritiri OnDemand), and waste sorting guidance (Dove lo butto?). The company complements its digital services with physical touchpoints including collection kits at tobacco shops (Kit in Tabaccheria), a loyalty program (Noi Più/Plures), and a customer reporting system (Segnalazioni) for service issues.

Differentiator

Problem solved

Functional benefit

Brands

• Aliapp: Mobile application for managing waste services, bills, and OnDemand pickups. Available on iOS and Android platforms.
• Plures

Products and services

• Aliapp Mobile Application Mobile application (iOS and Android) enabling customers to manage waste tariffs, view bills and payment status, and book OnDemand bulky waste pickups independently; for residential and business customers across the served territory.
• PLURES Customer Web Portal Comprehensive web portal for tariff management, service requests, account administration, and personalized customer services for residential and business users.
• Ritiri OnDemand (Bulky Waste Pickup Service) On-demand at-home pickup service for bulky items, used cooking oil, and special waste, bookable via Aliapp or PLURES portal by residential and business customers.
• Tariffa sui Rifiuti (TARI Municipal Waste Tariff Service) Core municipal waste tariff subscription service covering collection, transport, recovery, and disposal of waste for residential (utenze domestiche) and non-residential (utenze non domestiche) customers across 65 served municipalities, contracted through ATO Toscana Centro.
• Servizi Commerciali / Servizi su Misura (Business Custom Waste Services) Tailored waste management solutions for commercial and industrial businesses (Imprese), including customized collection systems, specialized container solutions, and dedicated account management.
• Sportelli (Physical Service Points) Network of physical customer service offices distributed across the served territory providing in-person assistance for residential and business customers on tariffs, contracts, and service requests.
• Noi Più / Plures Loyalty Program Community loyalty program rewarding sustainable waste-sorting behaviors with Plures points convertible to shopping benefits, designed for residential customers to promote engagement and environmental compliance.
• Street Cleaning and Urban Hygiene Services Scheduled street cleaning services with parking restriction calendars across the served municipalities, supporting urban hygiene and environmental compliance.

Quantifiable outcome

• 69% differentiated waste collection rate
• +2 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• ATO Toscana CentrocoreStrategic or Co-development PartnerService contract between Plures S.p.A. (Alia Servizi Ambientali) and ATO Toscana Centro for integrated waste management regulation and service delivery. The contract, signed and integrated on October 6, 2021, governs the relationship for waste collection, transport, recovery, and disposal services across the territory.
• DigitalPAcoreTechnology or IntegrationDigitalPA provides the e-Procurement platform (Acquisti Telematici) for Alia's supplier management and bidding processes. The platform is certified for Quality (ISO 9001), Information Security (ISO/IEC 27001), and Business Continuity (ISO 22301), ensuring secure and compliant procurement operations.
• Unicoop FirenzeminorGTM or Marketing PartnerAlia Plures and Unicoop Firenze partnership for used cooking oil collection promotion. Four-week campaign across Unicoop Firenze locations to educate customers on proper disposal of household cooking oil and promote the OnDemand edible oil collection service available via Aliapp.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Iren: Italian multi-utility based in Genoa/Turin serving municipalities across northern and central Italy with waste, water and energy. Comparable to Alia on integrated waste cycle services, regulated municipal tariffs and multi-region public-shareholder ownership.
• Hera Group: Italian multi-utility headquartered in Bologna providing integrated waste, water and energy services across multiple regions. Highly comparable to Alia on integrated municipal waste management, multi-utility structure and public/private hybrid ownership.
• A2A: Italian multi-utility based in Brescia/Milan operating across waste management, energy and water. Comparable to Alia on integrated municipal waste services, multi-utility diversification and exposure to regulated local-government tariffs.
• ACEA: Rome-based Italian multi-utility with waste, water and energy operations. Comparable to Alia on integrated environmental services for municipalities and publicly-influenced ownership structure.
• AMSA Milano: Municipal waste management utility serving the City of Milan. Comparable to Alia on urban municipal waste collection, street cleaning and public-shareholder governance.
• Contarina: Treviso-based waste management operator serving ~50 municipalities and recognised as an Italian leader in door-to-door separate collection and recycling rates. Comparable to Alia on differentiated collection performance and integrated service delivery.
• Aimag: Modena-area multi-utility providing integrated waste, water and energy services to municipal shareholders. Comparable to Alia on multi-utility integrated environmental services and public municipal-shareholder ownership.
• Gruppo Veritas: Venice-area multi-utility providing integrated waste, water and environmental services to ~90 municipalities. Closely comparable to Alia on consolidated municipal-shareholder model and integrated waste cycle delivery.

Broad incumbents

• PreZero Italia: Italian arm of Schwarz Group's environmental services division, active in waste collection, sorting and recycling across multiple Italian regions. Comparable to Alia on integrated waste cycle and recycling services at a national footprint level.
• Veolia Italia: Italian arm of global waste management and environmental services major Veolia. Comparable to Alia on full-cycle waste collection and treatment services, though operating at much larger scale and as a private multinational rather than municipal-shareholder utility.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/AliaServizi
• YouTubeyoutube.com/channel/UCz_NKzz8fg0qTFp_MNzxLVw/featured
• Facebookfacebook.com/Alia.Servizi.Ambientali.SpA
• LinkedInit.linkedin.com/company/alia-servizi-ambientali-s.p.a.
• Instagraminstagram.com/plures_alia
• TikToktiktok.com/@plures_alia

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Alia Servizi Ambientali