EWEB

What EWEB does

EWEB (Eugene Water & Electric Board) is a customer-owned public utility headquartered in Eugene, Oregon, providing electric service to approximately 100,000 customers and water service to more than 60,000 customers within an exclusive municipal service territory. Founded in 1911 and governed by a five-member citizen-elected Board of Commissioners, EWEB operates on a not-for-profit cost-of-service basis with no shareholder dividends, meaning customer rates are set to recover operating, maintenance, and capital costs only. The utility generates the majority of its electricity from low-cost hydropower (approximately 80% of supply) via the Carmen-Smith Hydroelectric Project and purchased power arrangements, with roughly 90% of annual energy sourced from carbon-free resources. Water is drawn primarily from the McKenzie River watershed, with distribution and treatment infrastructure serving the Eugene metro area.

EWEB's underlying technology platform centers on a near-complete advanced metering infrastructure rollout (deployed since 2015 and nearing full coverage by early 2026) using Sensus/Xylem smart meters — Stratus electric meters and iPERL/SR II water meters with SmartPoint communication modules. These meters transmit hourly electric and four-hour water usage data over a secure wireless network, enabling automatic outage detection, water leak identification via continuous-flow anomaly detection, remote connect/disconnect, and automated meter reading. The smart meter deployment has reduced service truck rolls by approximately 90% since 2015. Supporting platforms include a self-service customer portal (myaccount.eweb.org), an outage hotline infrastructure, and a transitioning billing system that is migrating customers from Budget Billing to an Average Monthly Billing rolling-12-month model.

EWEB's business model is built on recurring volumetric and fixed monthly charges — residential electric at 10.82 cents/kWh with a $38.50 monthly basic charge, and residential water at $2.15 per thousand gallons with a $26 monthly basic charge. The 2026 adopted operating and capital budget totals $487.3 million. Customer segments span residential (primary), non-residential commercial in small/medium/large demand tiers, income-qualified customers served through the Customer Care Program ($280 annual credit), and 501(c)(3) shelter providers through the Community Partner Care Program. Distribution is exclusively direct-to-consumer within EWEB's certificated territory via the online portal, phone, email, and in-person appointments at Eugene City Hall. EWEB supplements core utility revenue with voluntary programs — Greenpower (bill-roundup contributions), Cleanpower RECs (fixed-block or usage-matched renewable certificates), and Lead Green Carbon Forestry investments — plus an income-based efficiency rebate and zero-interest loan program funded at approximately $3 million annually and a Backup Power loan program of up to $5,000 per customer.

Name

EWEB

Legal name

Eugene Water & Electric Board

Website

https://eweb.org

Company type

Private

Founded year

1911

Operating status

Operating

Headcount range

501–1,000 employees

Short description

EWEB (Eugene Water & Electric Board) is a customer-owned public utility providing electric service to about 100,000 customers and water service to more than 60,000 customers in Eugene, Oregon. The municipal utility supplies roughly 90% carbon-free electricity, primarily from low-cost hydropower, on a not-for-profit cost-of-service basis.

Ownership category

akta.pro rank

Product category

Municipal Electric and Water Utility

NAICS

Water Supply and Irrigation Systems (221310), Water, Sewage and Other Systems (2213)

SIC

Water Supply (4941)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industry

Water Resources Administration (Watersheds, Rivers, Groundwater) (BPAIAMAE)

Keywords

• Municipal electric utility
• Water utility services
• Hydropower generation
• Smart grid metering
• Utility bill assistance

Headquarters

HQ city

Eugene

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales

Revenue model

1. Electric Service Revenue: EWEB generates revenue primarily through electric service charges to approximately 100,000 customers. Revenue comes from fixed basic charges and volumetric charges based on kilowatt-hour (kWh) consumption. The 2026 residential electric rate is 10.82 cents per kWh with a $38.50 monthly basic charge.
2. Water Service Revenue: Water service revenue from approximately 60,000 water customers, including fixed basic charges and volumetric charges. The 2026 residential water rate is $2.15 per thousand gallons with a $26 monthly basic charge.
3. Greenpower Program: Voluntary program allowing customers to pay additional amounts on their monthly bills to support local renewable energy projects and rooftop solar installations.
4. Cleanpower REC Program: Voluntary Renewable Energy Certificate (REC) purchase program where customers match their electricity usage by purchasing RECs. Option 1: 100% matching at $0.00376 per kWh extra. Option 2: Fixed blocks at $18.80 per 5,000 kWh block or $75.20 per 20,000 kWh block.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

EWEB (Eugene Water & Electric Board) is a customer-owned public utility providing electric service to approximately 100,000 customers and water service to more than 60,000 customers in the Eugene, Oregon area. The utility delivers vertically integrated electric service (predominantly from carbon-free hydropower via the Carmen-Smith project) and municipal drinking water drawn from the McKenzie River watershed, supplemented by customer programs including rebates, zero-interest loans, bill assistance, and renewable energy certificate (REC) purchases.

Product overview

EWEB (Eugene Water & Electric Board) is a customer-owned public utility providing electric service to approximately 100,000 customers and water service to more than 60,000 customers in the Eugene, Oregon area. The utility operates a vertically integrated portfolio combining its own hydroelectric generation (Carmen-Smith project) with purchased power, predominantly from carbon-free sources (approximately 90%). EWEB's product suite centers on its core utility services (Electric Service, Water Service) supplemented by customer-facing programs including Rebates & Savings (residential and business efficiency incentives), Smart Meters & Smart Grid (advanced metering infrastructure), and Lead Green initiatives (Cleanpower RECs, Carbon Forestry, Greenpower). Supporting programs include Bill Assistance (Customer Care Program, Community Partner Care, income-based efficiency rebates), Electric Mobility Programs (EV and E-Bike rebates, grants), and Backup Power Program (zero-interest loans). The Customer Portal (myaccount.eweb.org) provides self-service access for account management and bill payment. EWEB's Climate Change Policy targets over 95% carbon-free energy by 2030.

Differentiator

Problem solved

Functional benefit

Products and services

• Electric Service Electric utility service provided to approximately 100,000 customers in the Eugene area, with power supply sourced from approximately 90% carbon-free resources including low-cost hydropower and the Carmen-Smith hydroelectric project. Service includes residential and non-residential (small, medium, large) classes billed on monthly basic charges plus volumetric kWh usage.
• Water Service

Quantifiable outcome

• Smart meters have reduced service truck rolls by 90% since 2015
• +3 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Springfield Utility Board: Neighboring Oregon municipal utility serving Springfield, just east of Eugene. Same customer-owned public utility model, electric and water service in Lane County — the most direct comparable to EWEB given overlapping service area and similar governance.
• Salem Electric: Customer-owned electric cooperative serving Salem and nearby areas in Oregon. Comparable distribution-only utility with similar governance and member-customer model.
• Tacoma Public Utilities: Municipal utility in Tacoma, WA providing electric and water service under a customer-owned model. Direct functional peer on dual electric/water delivery and Pacific Northwest hydropower mix.
• Seattle City Light: Large municipally-owned electric utility in the Pacific Northwest with significant hydropower portfolio (~90% carbon-free). Highly comparable to EWEB on ownership structure, clean energy mix, and PNW hydropower reliance, but materially larger scale.
• McMinnville Water & Light: Oregon municipal utility providing electric and water service to McMinnville. Closely mirrors EWEB's customer-owned model, hydro reliance, and dual electric/water delivery, making it a structurally comparable peer.

Broad incumbents

• Portland General Electric: Investor-owned electric utility serving the Portland metro area in Oregon. Overlapping service geography and Oregon regulatory context, but differs materially in ownership (IOU vs. customer-owned) and scale.
• Pacific Power: Investor-owned utility (PacifiCorp subsidiary) providing electric service across Oregon and the broader West. Operates in EWEB's broader Oregon market but as a regulated IOU with a much larger and more diversified footprint.
• Sacramento Municipal Utility District (SMUD): Large California customer-owned electric utility with a substantial carbon-free portfolio. Comparable customer-owned governance and clean energy focus, though operating in a different regulatory and market context than EWEB.

Regional players

• Lane Electric Cooperative: Electric cooperative serving rural Lane County, overlapping EWEB's geographic service territory. Comparable customer-owned utility model with a distribution focus, though primarily rural rather than urban.
• Emerald People's Utility District: Customer-owned electric PUD serving portions of Lane County, Oregon. Comparable customer-owned governance and distribution utility operations in the same region as EWEB.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks4 records

Key highlights6 records

Customer concentration

• Xx.com/EWEButility

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EWEB