What KiKxxl does

KiKxxl is a privately held German B2B contact center service provider founded in 1999 in Osnabrück, operating 12 locations across Germany (Osnabrück, Bremen, Dortmund, Bochum, Recklinghausen, Bottrop), Kosovo (Prishtina, Peja, Gjilan), Turkey (Istanbul, Antalya), and Greece (Athens), with a multi-country operating model combining German onshore quality control and nearshore/offshore cost arbitrage. The group employs over 3,300 trained customer service advisors and serves approximately 190 enterprise and mid-market clients, with named customers including Deutsche Telekom Service GmbH, Vodafone, freenet AG, and hagebau connect. Core service lines are inbound customer service (technical support, 24/7 hotlines, complaint and returns management), outbound sales (telemarketing, appointment generation, customer winback, lead qualification), and digital/omnichannel communication (chat, email, social media management), with the (KI)KXXL product family adding AI-powered chatbots and the proprietary KI-Trainingsplatz training platform.

The company's technology stack combines standard contact center infrastructure with applied AI: machine-learning-driven conversational simulation for agent training, intelligent chatbots and knowledge systems for real-time inquiry prioritization, and live/video chat integrated into omnichannel workflows. The firm operates through a group structure led by KIKXXL GmbH (Germany), with wholly owned subsidiaries in Turkey and Greece, a majority-stake joint venture (KIKXXL & evroTarget LLC) with evroenergie in Kosovo, and holding entities KIKXXL Holding GmbH and KIKXXL Beteiligungs GmbH. Andreas Kremer remains founder and CEO alongside COO Erden Yildirim and Managing Director Björn Geise; the firm is owner-managed and reports no institutional external funding or private equity backing.

Revenue is generated through customized, project-based B2B contracts (managed services and professional services for inbound and outbound engagements) with subscription/recurring elements for digital communication tooling; public pricing is not disclosed. The primary go-to-market motion is direct enterprise sales supported by dedicated account management and event-led demand generation at the CCW (Call Center World) conference in Berlin, supplemented by digital marketing across LinkedIn, Facebook, Instagram, YouTube, and XING. Strategic posture emphasizes growth through geographic expansion (Antalya 2025, Bochum relocation to TRIUM Business Campus 2025), AI productization (KI-Trainingsplatz November 2025), and a corporate identity relaunch completed in March 2026.

Name

KiKxxl

Legal name

KIKXXL GmbH

Website

https://kikxxl.de

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

51–100 employees

Short description

KiKxxl is a German B2B contact center service provider operating 12 locations across Germany, Kosovo, Turkey, and Greece, employing over 3,300 trained agents to serve roughly 190 enterprise and mid-market clients in telecommunications, retail, and energy via inbound customer service, outbound sales, and AI-augmented omnichannel communication.

Ownership category

akta.pro rank

Product category

Contact Center Services

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142)

akta.pro primary industry

Technical Support & Helpdesk Contact Centers (BPAAAAAI)

akta.pro secondary industry

Multilingual & Global Shared-Service Contact Centers (BPAAAAAL)

Keywords

• Contact center services
• Customer service outsourcing
• Inbound call center
• Outbound sales support
• Omnichannel customer communication

Headquarters

HQ city

Osnabrück

HQ country

Germany

HQ region

Europe

Offices12 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Contact Center Services: B2B outsourcing services for customer communication including inbound service, outbound sales, and omnichannel support. Revenue generated through project-based contracts with enterprise clients across telecommunications, energy, retail, and other industries.
2. Inbound Services: Technical support, 24h service hotline, order processing, complaint management, and customer service operations handled on behalf of clients. Services billed based on project scope and volume.
3. Outbound Services: Telemarketing, customer acquisition, appointment generation, pre-sales, customer winback, and sales chat services. Revenue generated through performance-based and project-based arrangements.
4. Digital Solutions: AI-powered customer communication tools including chatbots, live chat, and social media management provided as part of integrated service packages.

Go-to-market motion3 records

Distribution channels3 records

Marketing channels9 records

Core offering

KIKXXL is a German B2B contact center service provider operating across 12 locations in Germany, Kosovo, Turkey, and Greece with over 3,300 employees. The company delivers inbound customer service (technical support, 24/7 hotlines, complaint and returns management), outbound sales (telephone acquisition, telemarketing, appointment generation, customer winback), and digital/omnichannel communication (AI chatbots, live and video chat, social media management) for approximately 190 enterprise clients.

Product overview

KIKXXL is a contact center service provider offering a comprehensive portfolio of customer communication solutions. The core offering includes Inbound Customer Service (technical support, 24/7 service, complaint management, returns management), Outbound Sales (telephone acquisition, telemarketing, appointment generation, customer recovery), Digital Communication (chatbots, video chat, social media management), and International/Multilingual Communication. The company also offers its own AI solutions under the (KI)KXXL brand, including the AI-Trainingsplatz training platform that uses machine learning to simulate customer conversations. The portfolio is delivered across 12 locations in Germany, Kosovo, Turkey, and Greece with over 3,300 employees serving approximately 190 customers.

Differentiator

Problem solved

Functional benefit

Products and services

• Inbound Customer Service Professional inbound customer service covering first and second level support, technical support, 24/7 service hotlines, returns management, order hotlines, complaint management, and cross/upselling activities handled on behalf of B2B clients in telecommunications, energy, retail and other sectors.
• Outbound Sales Active outbound sales services including telephone acquisition, telemarketing, appointment generation, customer recovery, pre-sales, inbound sales, cross and up-selling, lead generation, after-sales, sales chat, and satisfaction surveys delivered by dedicated sales teams.
• (KI)KXXL Digital Communication Solutions KIKXXL's AI product line encompassing intelligent chatbots, AI-supported assistance solutions, live and video chat capabilities, and professional social media management for efficient and scalable customer interactions across digital channels.
• International Communication Multilingual customer communication services with cross-location teams enabling international customer support, sales, and service for B2B and B2C environments with German, Turkish, Greek, English and other language capabilities across the European market.
• KI-Trainingsplatz (AI Training Platform) An AI-powered training platform that uses machine learning to authentically simulate customer conversations with virtual personas exhibiting realistic behavior patterns. It provides real-time analysis and personalized recommendations as a digital enabler within KIKXXL's Blended-Learning concept, supporting both new and experienced employee development for contact center operations.

Quantifiable outcome

• Serving approximately 190 customers from various industries
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered flagship, core and minor.

• SV MeppenflagshipGTM or Marketing Partner · 1 January 2008KIKXXL has been main sponsor (Hauptsponsor) of SV Meppen football club since 2008. CEO Andreas Kremer, as a native of the Emsland region and passionate football fan, took on responsibility as board spokesperson in 2008 to stabilize the club during a challenging phase. The partnership includes jersey sponsorship for both the men's team (promoted to 3rd league 2017/2018) and the women's team (Bundesliga promotion 2020/2021). The sponsorship represents long-term commitment and corporate responsibility, creating trust, identification, and reach that also characterize customer relationships.
• PLANT-MY-TREE®coreStrategic or Co-development PartnerPartnership for CO2 compensation through tree planting. KIKXXL maintains proud sponsorship of 500 trees for CO2 compensation in cooperation with PLANT-MY-TREE®, supporting regional afforestation and contributing to emission reduction while creating positive impact for local ecosystems.
• pme Familienservice (PME)coreImplementation/ SI/ Consulting PartnerExternal partner providing Employee Assistance Program (EAP) offering professional and confidential support to all KIKXXL employees around the clock, 365 days per year. Covers topics including workplace stress, private burdens, family concerns, and health questions. Additionally, 14 KIKXXL employees have been trained as mental health first responders in collaboration with PME.
• evroenergie (Kosovo)coreStrategic or Co-development PartnerJoint venture partner for Kosovo operations established in September 2017. KIKXXL holds majority stake in the partnership, enabling international expansion and creation of near-shore operations for the Western European market with local teams in Prishtina.
• BracenetminorOthersSustainable gift partner for Christmas 2024. Bracenet creates bracelets and accessories from salvaged and recycled fishing nets (ghost nets) that previously burdened oceans as 'ghost nets.' Each purchase supports ocean protection and marine habitat preservation while creating unique handcrafted products.
• Madamfo Ghana Bettina Landgrafe e.V.minorOthersKIKXXL permanently sponsors eleven children freed from slavery, financing through a fixed percentage donation in addition to employee bonuses. Employees incur no financial disadvantage while supporting the organization's mission through ongoing patronage.
• Sportler 4 a children's world e.V.minorOthersAssociation engaged for children in emergency situations, strengthening children's rights, and setting signs against racism and for integration. Chairman John McGurk runs nationwide donation campaigns to provide disadvantaged children with better prospects.
• Kinderhospiz Löwenherz in SykeminorOthersChildren's hospice that accompanies families with life-limiting ill children, offering care places and accommodations for parents and siblings. KIKXXL has supported the hospice for many years with donations and engagement, focusing on relief, support, and time together.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Teleperformance: Global leader in outsourced customer experience management with hundreds of thousands of agents across 90+ countries. Direct competitor for large German enterprise contracts and a benchmark on omnichannel capabilities.
• Concentrix: Major global CX/BPO player formed via merger with IBM's customer care business and acquisition of Webhelp. Competes head-to-head with KiKxxl for German enterprise omnichannel RFPs and has acquired regional players to expand European footprint.
• Foundever (formerly Sitel Group): Global CX/BPO provider serving enterprise customers across Europe, Americas, and Asia. Operates multilingual contact centers and competes for the same Deutsche Telekom/Vodafone-tier RFPs as KiKxxl.
• Majorel (now part of Teleperformance): European-headquartered CX/BPO with strong German and nearshore (Morocco, Egypt, Turkey) operations. Direct competitor for German enterprise outsourcing and now operating under the Teleperformance brand.
• Atento: Latin America-headquartered but globally active BPO/CRM provider serving enterprise clients across multiple verticals. Comparable in customer mix (telecom, retail) and offshore/nearshore delivery model.

Direct peers

• arvato (Bertelsmann): German-headquartered BPO and customer service provider within Bertelsmann, serving enterprise clients across Europe. Closest large-scale domestic peer to KiKxxl with overlapping telecom and retail customers.
• Competence Call Center (CCC): German contact center operator headquartered in Hamburg, serving enterprise clients with inbound and outbound services. Closest direct mid-market domestic peer to KiKxxl and historically a competitor for German telecom and retail contracts.
• Transcom: European-listed BPO and customer care specialist with significant near-shore and offshore delivery (Tunisia, Albania, Croatia, Philippines). Competes with KiKxxl for cost-sensitive European enterprise engagements and shares a similar multilingual, multi-country operating model.

Regional players

• SDX Sprachtechnologie / SNT (SNT Deutschland): German regional contact center and BPO provider serving DACH enterprise clients across inbound, outbound, and back-office services. Comparable mid-sized domestic peer with overlapping telecom and retail customer base.

Market position

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/KiKxxlTV
• Facebookfacebook.com/KiKxxl
• LinkedInlinkedin.com/company/kikxxl-gmbh
• Instagraminstagram.com/kikxxl/?hl=de
• Xx.com/kikxxlgmbh

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about KiKxxl