Pacific Audio & Communications
Pacific Audio & Communications is a Hawaii-based custom technology integration firm, founded in 1991, designing and installing AV, lighting, shading, networking, and security systems for luxury residential and commercial clients across the Hawaiian islands, California, and Nevada.
- Company typePrivate
- Founded1991
- HeadquartersKamuela, United States
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What Pacific Audio & Communications does
Pacific Audio & Communications (PAC) is a privately held custom technology integration firm founded in 1991 and headquartered in Kamuela, Hawaii, with operational offices on Kauai (Lihue), Maui (Kihei), Oahu (Honolulu), and Hawaii Island (Kailua-Kona). The company designs, engineers, installs, and supports integrated audio/video, lighting, shading, climate, networking, and security systems for luxury residential properties and commercial venues across Hawaii with selective mainland reach into California and Nevada. Named projects range from $500,000 home theaters to a $2,000,000 Del Dotto Winery installation, with the company claiming more than 1,000 successful installations over its 30-year history and recognition including CEDIA Best Overall (Tahoe Theater) and Best Entertainment Everywhere Solution (Maui Residence, 2023).
The technical core is a multivendor control stack rather than a proprietary product: Crestron, Control4, Savant, and Josh.ai provide unified control platforms; Lutron (Platinum Dealer), Ketra, and Palladiom deliver lighting and shading; Cisco provides enterprise-grade networking; and complementary partners (Sonos, Axis, Synology, Meyers Sound, LEA, Runco, Stewart Filmscreen, Samsung, Extron) fill specialized audio, video, and surveillance roles. PAC's product surface extends into adjacent wellness and reliability categories such as whole-home water purification, air purification, smart pool leak detection, and energy management, broadening the per-project scope.
PAC's revenue model is project-based professional services plus recurring 24/7 support contracts. Go-to-market is enterprise field sales: free no-obligation consultations, a project gallery, content marketing, and a referral channel built on trade partnerships with architects, interior designers, and custom builders. Customer segmentation is vertical (luxury residential primary, hospitality and commercial businesses primary, architects/designers and custom builders secondary), with HTA Luxury and HTA Estate certifications providing credentialed positioning for high-net-worth and large-property buyers.
Pacific Audio & Communications firmographics
Firmographics- Name
- Pacific Audio & Communications
- Legal name
- Pacific Audio & Communications
- Website
- https://pachawaii.com
- Company type
- Private
- Founded year
- 1991
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Pacific Audio & Communications is a Hawaii-based custom technology integration firm, founded in 1991, designing and installing AV, lighting, shading, networking, and security systems for luxury residential and commercial clients across the Hawaiian islands, California, and Nevada.
- Ownership category
- akta.pro rank
Pacific Audio & Communications industry classification
Industry- Product category
- Custom Smart Home and Commercial Automation Integration Services
- NAICS
- Audio and Video Equipment Manufacturing (3343)
- SIC
- Communications Equipment, Nec (3669)
- akta.pro primary industry
- Video Conferencing & Meetings (HDAIAHAI)
- akta.pro secondary industries
- Home Theater Audio Systems (AV Receivers, Speaker Packages) (CRACANAH), AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ)
Keywords
Where Pacific Audio & Communications is headquartered
LocationHeadquarters
- HQ city
- Kamuela
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
Pacific Audio & Communications business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Supply Chain, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Custom Integration and Installation Services: Design, engineering, installation, and support of comprehensive integrated technology systems for residential and commercial properties. Projects range from single-room installations to full-property automation systems with enterprise-grade infrastructure.
- Ongoing Support and Maintenance: 24/7/365 technical support and aftercare service for installed systems
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Project-based custom integration |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Pacific Audio & Communications product offering
Product offeringCore offering
Pacific Audio & Communications is a custom technology integration company that designs, engineers, installs, and supports comprehensive integrated technology systems for luxury residential properties and commercial venues in Hawaii. Its core offerings combine audio/video distribution, intelligent lighting and shading control, networking infrastructure, and security systems using partner platforms such as Lutron, Crestron, Control4, Savant, and Josh.ai. The firm delivers project-based installations along with ongoing 24/7/365 support and maintenance services.
Product overview
Pacific Audio & Communications is a custom technology integration company offering comprehensive smart home and commercial automation solutions across Hawaii. Their portfolio centers on a unified platform approach combining whole-home automation, audio/video distribution, lighting control, and security systems. Key platforms include Crestron, Control4, and Savant for central control; Lutron HomeWorks, Ketra, and Palladiom for lighting; and various partner technologies for specialized applications. Services span residential solutions (home theater, outdoor AV, landscape lighting, motorized shades, Wi-Fi networking) and commercial solutions (boardrooms, hospitality automation, video conferencing, building management). The company also offers wellness-focused systems including water purification, air purification, and energy management. Founded in 1991, PAC serves Hawaii's island communities including Kauai, Maui, Oahu, and the Big Island.
Differentiator
Problem solved
Functional benefit
Products and services
- Smart Home Automation Whole-home automation systems integrating lighting, shading, climate control, entertainment, security, and networking into a unified smart home experience for luxury homeowners in Hawaii.
- Audio/Video Solutions Custom audio and video distribution systems for whole-home entertainment, including distributed audio, surround sound, home theater, and video displays for residential and commercial clients.
- Lighting Design Professional lighting design services creating ambiance and enhancing architecture through layered, intentional lighting solutions for homes and businesses across Hawaii.
- Lighting Control Intelligent Lutron-based lighting control systems enabling personalized lighting scenes and automated control for residential and commercial properties.
- Motorized Shades Automated window treatments and shading solutions integrated with lighting and climate control systems for residential and commercial spaces.
- Home Theater Custom home theater design and installation featuring premium projectors, screens, acoustics, and immersive audio systems for luxury residential clients.
- Wi-Fi/Networking Enterprise-grade Wi-Fi and wired networking infrastructure with professional design, configuration, and performance optimization for residential and commercial clients.
- Security Systems Integrated security solutions including surveillance cameras, alarm systems, smart locks, and access control for residential and commercial properties.
- Commercial Automation Integrated automation solutions for businesses including unified audio, video, lighting control, and building management for commercial spaces such as offices, hospitality venues, and educational facilities.
- Outdoor AV Outdoor audiovisual design and installation featuring weather-resistant sound systems, displays, and lighting for outdoor entertainment spaces.
- Landscape Lighting Exterior lighting design and installation that highlights architecture and landscaping while providing safety and ambiance for residential and commercial properties.
- Boardroom Solutions Conference and boardroom audiovisual systems including video conferencing, displays, and room automation for commercial clients.
- Video Conferencing Solutions Commercial video conferencing systems for boardrooms, huddle rooms, and conference facilities including AirMedia and interactive whiteboards.
- Hotel Room Control Systems Lutron myRoom guest room management systems for hospitality properties controlling lighting, temperature, and window treatments.
- Energy Management Systems Smart thermostat integration, energy monitoring, and optimization systems for residential and commercial energy efficiency.
- 24/7/365 Support and Maintenance Recurring technical support and aftercare service for installed systems, provided on a subscription basis to residential and commercial clients.
Companies that use Pacific Audio & Communications
Customer profileNamed customers9 records
Segments5 records
Ideal customer profiles4 records
Pacific Audio & Communications technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
Feature4 records
Pacific Audio & Communications partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered flagship, core and supporting.
- LutronflagshipLutron is a premier technology partner for PAC, specializing in lighting control, shading systems, and whole-home control. PAC holds Lutron Platinum Dealer status and is a certified Lutron HomeWorks installer, Ketra Lighting installer, and Lutron Palladiom specialist. The partnership includes dedicated Lutron pages on PAC's website covering lighting, shading, control, and commercial solutions.
- CrestronflagshipCrestron is a key technology partner for PAC, providing control systems, DM video matrix, DMPS processors, and integrated automation solutions. PAC has extensive experience with Crestron Home and commercial platforms, demonstrated across multiple award-winning projects including Del Dotto Winery and the Maui Residence.
- Control4coreControl4 is a technology partner providing smart home automation platforms integrated by PAC for voice control and whole-home management.
- SavantcoreSavant is a technology partner offering home automation platforms that PAC uses for scalable smart home systems designed to grow with the home over time. PAC also has expertise in Savant Power solutions.
- Josh.aicoreJosh.ai is a technology partner providing AI-powered voice control for smart homes that PAC integrates for intuitive voice command of lighting, climate, entertainment, and other connected systems.
- CiscocoreCisco is a technology partner providing enterprise-grade networking solutions for smart homes. PAC recommends Cisco networking for its reliability, security features, scalability, and seamless integration with smart home systems.
- KetracoreKetra is a technology partner specializing in human-centric lighting that shifts throughout the day to support wellness. PAC is a certified Ketra Lighting installer offering dynamic lighting for hospitality and residential applications.
- SonossupportingSonos is a technology partner providing wireless whole-home audio solutions that PAC integrates for distributed audio systems.
- CEDIAsupportingCEDIA is a technology association partner. PAC is a CEDIA member and Smart Home CE Provider. PAC has received CEDIA outreach Instructor designation and won multiple CEDIA awards for project excellence.
Scale indicators3 records
Recent moves9 records
Expansion highlights5 records
Pacific Audio & Communications competitors and assessment
Company assessmentEmerging players
- Josh.ai: AI-based natural-language voice control platform for smart homes and a PAC technology partner. Comparable as an emerging voice/automation layer increasingly embedded in luxury custom installations, with overlapping integrator channel relationships.
- Brilliant Smart Home: Smart home control system provider focused on in-wall touch panels and unified control of lighting, audio, and climate. Comparable to PAC's whole-home control offering as an alternative control-layer option for residential automation, though more consumer/DIY-oriented than PAC's luxury custom integration model.
Direct peers
- Savant: Premium smart home automation platform and PAC technology partner. Comparable as a high-end residential automation vendor competing for the same luxury custom-installer channel and end-customer projects that PAC delivers.
- Crestron Electronics: Manufacturer of integrated control systems (Crestron Home, DM, DMPS) that PAC deploys as a flagship partner. Comparable as the underlying platform for whole-home and commercial automation projects of the type PAC delivers, with overlapping customer relationships in luxury residential and commercial AV.
- Lutron Electronics: Lighting and shading control manufacturer and PAC's flagship partner, with PAC holding Platinum Dealer status. Comparable as a key platform for the lighting, shading, and Ketra wellness offerings that anchor PAC's luxury residential and hospitality projects.
- Control4 (Snap One): Smart home automation platform provider and direct technology partner of PAC. Comparable as a smart home ecosystem serving custom integrators and end-clients, with overlapping go-to-market through certified residential and commercial integrators.
Broad incumbents
- ADT Inc. Large national provider of home security and smart home/automation services with a substantial installed base. Comparable to PAC as a residential automation/security provider, though ADT serves a mass-market customer base and PAC serves luxury residential and commercial clients.
- Vivint Smart Home: National smart home provider offering security, lighting, and home automation with professional installation. Comparable to PAC's residential automation offering, though Vivint operates at a national, subscription-driven scale rather than a luxury custom-integration niche.
- Comcast Xfinity Home: Telco-backed home security and automation service with national professional installation. Comparable to PAC as a residential automation/security provider, but addresses the mass-market via carrier-bundled offerings rather than luxury custom integration.
- Best Buy / Magnolia: National consumer electronics retailer with Magnolia-branded premium AV and smart home design/installation services. Comparable to PAC as a provider of higher-end home theater, audio, and automation installation, but operating through retail storefronts and a much broader mass-market footprint.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Pacific Audio & Communications social profiles
Digital presencePacific Audio & Communications compliance and trust
Trust signalCompliance2 records
Pacific Audio & Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
Pacific Audio & Communications leadership team
Management profileNumber of profiles
Profiles2 records
Pacific Audio & Communications funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Pacific Audio & Communications M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Pacific Audio & Communications
What does Pacific Audio & Communications do?
Pacific Audio & Communications is a custom technology integration company that designs, engineers, installs, and supports comprehensive integrated technology systems for luxury residential properties and commercial venues in Hawaii. Its core offerings combine audio/video distribution, intelligent lighting and shading control, networking infrastructure, and security systems using partner platforms such as Lutron, Crestron, Control4, Savant, and Josh.ai. The firm delivers project-based installations along with ongoing 24/7/365 support and maintenance services.
Is Pacific Audio & Communications a public or private company?
Pacific Audio & Communications is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Pacific Audio & Communications founded?
Pacific Audio & Communications was founded in 1991. It employs 11 to 50 people.
Where is Pacific Audio & Communications based?
Pacific Audio & Communications is headquartered in Kamuela, United States, in the North America region.
How does Pacific Audio & Communications make money?
Two revenue lines are on record. Custom Integration and Installation Services are the primary driver. The others are ongoing Support and Maintenance.
Who are Pacific Audio & Communications's main competitors?
Emerging players on record are Josh.ai and Brilliant Smart Home. Direct peers are Savant, Crestron Electronics, Lutron Electronics and Control4 (Snap One). Broad incumbents are ADT Inc., Vivint Smart Home, Comcast Xfinity Home and Best Buy / Magnolia.
Does Pacific Audio & Communications have an API?
No public API is recorded for Pacific Audio & Communications.
What industry is Pacific Audio & Communications in?
Pacific Audio & Communications's product category is Custom Smart Home and Commercial Automation Integration Services. Its primary akta.pro industry code is HDAIAHAI, Video Conferencing & Meetings, with a secondary code of CRACANAH, Home Theater Audio Systems (AV Receivers, Speaker Packages). Its NAICS code is 3343 and its SIC code is 3669.