Mercy Community Healthcare

What Mercy Community Healthcare does

Mercy Community Healthcare is a private, nonprofit, Federally Qualified Health Center (FQHC) founded in 1999 and headquartered in Franklin, Tennessee, with a second clinic in Lewisburg. The organization delivers integrated primary care, mental health, gynecology, and patient and family support services to a predominantly uninsured and underinsured population in Middle Tennessee, with 65-68% of patients typically falling within 200% of the Federal Poverty Level. In 2025 the organization reported 26,914 patient visits across psychiatry, counseling, primary care, and gynecology, supported by a 160+ person staff.

Mercy's service portfolio spans adult and pediatric primary care, mental health counseling and psychiatry, the Mercy Recovery Center (Medication Assisted Treatment for substance use disorders), gynecology, chronic care management with remote patient monitoring, school-based counseling across two public school districts and a private academy, telehealth via the healow platform, and the Mercy Mobile community outreach unit. It operates "The Naomi Judd Mental Health Clinic: A Bridge to Hope" as a co-branded facility with The Naomi Judd Estate. Technology infrastructure is anchored on the eClinicalWorks/healow EHR and patient portal, with the organization earning a 2026 HRSA badge for Advancing Health Information Technology for Quality.

Mercy is funded through a combination of patient service revenue (TennCare/Medicaid, CoverKids, Medicare, commercial insurance, and a sliding fee scale of $30-$75 per visit for qualifying uninsured patients), federal HRSA Health Center Program grants, a State of Tennessee grant contract, philanthropic donations, and community fundraising events (Golf with Mercy raised $175,000 in 2026). Leadership transitioned in 2026: Cindy Siler resigned as CEO in March after a 10-year tenure and was succeeded by Dave Carter on June 1, 2026; Carter previously served ten years as Chief Revenue and Marketing Officer at Twelvestone Health Partners.

Name

Mercy Community Healthcare

Legal name

Mercy Community Healthcare

Website

https://mercytn.org

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

101–250 employees

Short description

Mercy Community Healthcare is a nonprofit Federally Qualified Health Center in Franklin, Tennessee delivering integrated primary care, mental health, gynecology, pediatrics, substance use treatment, and school-based counseling to uninsured and underinsured residents across Middle Tennessee, including via telehealth and a mobile unit.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Ambulatory Health Care Services (621), Health Care and Social Assistance (62), Other Individual and Family Services (624190)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Community Health Centers (FQHCs & Look-Alikes) (HLAFAGAB)

akta.pro secondary industries

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), School-Based Health Centers (HLAFAGAG), Hospitals, Clinics & Charitable Healthcare Providers (BPAGACAB)

Keywords

• Community health services
• Primary care clinic
• Mental health counseling
• Federally qualified health center
• Pediatric primary care

Headquarters

HQ city

Franklin

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Patient Care Services: Revenue generated from patient visits including primary care, pediatric care, gynecology, mental health (counseling and psychiatry), and chronic disease management. Services are billed to insurance or paid via sliding fee scale.
2. Federal Funding and Grants: Receives HHS funding as a Federally Qualified Health Center (FQHC). Also funded under a grant contract with the State of Tennessee.
3. Donations and Fundraising: Donations from individuals, churches, businesses, and philanthropic organizations. Major events include Golf with Mercy ($175,000 raised in 2026), Franklin Classic, and Harvest Homecoming fall dinner.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Mercy Community Healthcare is a nonprofit Federally Qualified Health Center (FQHC) delivering integrated primary care, pediatric care, mental health (counseling and psychiatry), gynecology, chronic care management, and patient & family support services to insured, uninsured, and underinsured patients in Middle Tennessee. The organization uses a body+mind+spirit care model, accepts a sliding fee scale, and distributes services via clinics, telehealth, school-based counseling, and a mobile health unit.

Product overview

Mercy Community Healthcare is a Federally Qualified Health Center (FQHC) offering comprehensive integrated healthcare services through a unified platform combining primary care, mental health services, and patient & family support. The core service portfolio includes Adult Primary Care and Pediatric Primary Care for patients from birth through adulthood, Mental Health Services encompassing counseling, psychiatry, and school-based therapy, and Patient & Family Support for insurance enrollment and social services. Additional specialized services include Gynecology, Chronic Care Management with Remote Patient Monitoring, Medication Assisted Treatment through the Mercy Recovery Center, Telehealth appointments via the healow patient portal platform, and the Mercy Mobile unit for community outreach. The organization operates The Naomi Judd Mental Health Clinic: A Bridge to Hope in partnership with The Naomi Judd Estate. Services are supported by technology including the healow patient portal for 24/7 access to health records, appointment scheduling, and bill payment.

Differentiator

Problem solved

Functional benefit

Brands

• The Naomi Judd Mental Health Clinic: A Bridge to Hope: A named mental health clinic operated by Mercy Community Healthcare in partnership with The Naomi Judd Estate, providing mental health services to the Franklin and Tennessee communities.
• Mercy Recovery Center
• Mercy Mobile

Products and services

• Adult Primary Care Primary care services for adults including annual physicals, gynecology referrals, specialty referrals, and chronic disease management provided by board-certified internal medicine and family medicine providers.
• Pediatric Primary Care Primary healthcare services for children from birth to age 18 including same-day sick appointments, yearly checkups, newborn care, immunizations, developmental screening, and ADHD evaluations.
• Mental Health Services Integrated mental health services including counseling by Licensed Clinical Social Workers, Licensed Professional Counselors, Licensed Marriage and Family Therapists, psychiatric services, and school-based counseling for both children and adults.
• Patient & Family Support Support services connecting patients to social service programs including health insurance enrollment assistance, medical referrals, social service connections (food banks, housing, WIC), and addressing barriers such as transportation and translation.
• Gynecology Gynecology services for pediatrics, adolescents, and adults including preventive care (Pap smears, cancer screenings), HPV vaccinations, family planning, and treatment for conditions such as fibroids and endometriosis.
• Chronic Care Management Program Care management program for pre-existing or long-term illnesses designed to help patients manage chronic conditions and achieve health goals through care plans, medical equipment assistance, specialist referrals, and follow-up coordination.
• Remote Patient Monitoring (RPM) Remote monitoring program for patients with chronic conditions offering continuous health monitoring from home, early detection of health issues, prescription cost savings, and 24/7 access to patient care manager.
• Newborn Care - the First Year Developmental guidance and care support for infants from birth through 12 months covering sleep patterns, feeding transitions, cognitive development, and age-appropriate food introduction.
• School-Based Counseling Onsite clinical therapy services within Franklin Special School District, New Hope Academy, and Marshall County Schools during school hours, provided by licensed therapists.
• Medication Assisted Treatment (MAT) Outpatient substance use disorder treatment combining medication with counseling and behavioral therapies for opioids, Kratom, methamphetamine, cocaine, and alcohol addiction.
• Telehealth Appointments Virtual healthcare appointments available for mental health services (counseling and psychiatry) after initial in-person appointments, with troubleshooting guides in English and Spanish.
• The Naomi Judd Mental Health Clinic: A Bridge to Hope Named mental health clinic partnership with The Naomi Judd Estate to bring mental health services to the Franklin and Tennessee communities and reduce stigma.
• Mercy Recovery Center Comprehensive substance use disorder treatment center offering Medication Assisted Treatment (MAT), counseling, behavioral therapies, and case management for addiction recovery.
• Mercy Mobile Mobile health unit equipped with exam room and testing equipment providing health screenings, blood pressure checks, and A1c tests at community events throughout the year.
• Patient Portal (healow) Secure online portal providing 24/7 access to personal health information including lab results, visit summaries, medications, appointment requests, and bill payment through eClinicalWorks healow platform.

Quantifiable outcome

• Served 14,000+ people with approximately 70,000 visits annually
• +3 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Twelve partnerships are on record, tiered minor, core and flagship.

• CignaminorChannel Partner/ Reseller/ Distributor · 1 January 2026Cigna creates and publishes Machine-Readable Files on behalf of Mercy Community Healthcare as required for insurance transparency.
• HRSA Health Center ProgramcoreOthers · 1 January 2024Mercy is a Federally Qualified Health Center receiving funding from the HRSA Health Center Program. This status allows Mercy to provide primary care services in underserved areas with a sliding fee scale based on ability to pay. Mercy has Federal Public Health Service deemed status with respect to certain health or health-related claims, including medical malpractice claims.
• State of TennesseecoreOthers · 1 January 2024Funded under a grant contract with the State of Tennessee for healthcare services.
• The Naomi Judd EstateflagshipStrategic or Co-development Partner · 1 January 2024Mercy Community Healthcare and The Naomi Judd Estate partnered to name the new mental health clinic 'The Naomi Judd Mental Health Clinic: A Bridge to Hope'. The partnership aims to bring necessary mental health services to the Franklin and Tennessee communities and work to end the stigma of suffering in silence.
• Franklin Special School DistrictcoreStrategic or Co-development Partner · 1 January 2024Mercy provides school-based therapeutic services onsite within the Franklin Special School District during the school day at multiple schools including Poplar Grove, Freedom Intermediate, Freedom Middle, Johnson Elementary, Franklin Elementary, Moore Elementary, and Liberty Elementary.
• Marshall County SchoolscoreStrategic or Co-development Partner · 1 January 2024Mercy provides school-based therapeutic services within Marshall County Schools during the school day at Marshall Elementary, Oak Grove, West Hills, Lewisburg Middle, Marshall County High School, Cornersville Elementary, Forrest High, Chapel Hill Elementary, and Delk Intermediate.
• New Hope AcademyminorStrategic or Co-development Partner · 1 January 2024Mercy provides school-based counseling services at New Hope Academy, a private school in the Franklin area.
• CenterstonecoreStrategic or Co-development Partner · 1 January 2024Mercy partners with Centerstone for the Community Baby Shower event, along with the Health Department, providing resources, education, and giveaways for new and expecting parents.
• GraceWorks MangerminorStrategic or Co-development Partner · 1 January 2024Collaboration with GraceWorks Manger for the Mercy Christmas Village event, celebrating Christmas and good health with Mercy patients.
• Health Department (Tennessee)coreStrategic or Co-development Partner · 1 January 2024Mercy partners with the Tennessee Health Department for the Community Baby Shower event along with Centerstone, providing resources, education, and giveaways for new and expecting parents.
• Legal Aid Society of Middle TennesseeminorStrategic or Co-development Partner · 1 January 2024Legal Aid Society provides a legal clinic at Mercy every first Thursday from 4pm-6pm in the Community Room, offering general legal advice to patients, staff, and the community.
• ECFA (Evangelical Council for Financial Accountability)minorOthers · 1 January 2024Mercy is a member of ECFA, demonstrating commitment to biblical financial accountability and responsible stewardship.

Scale indicators10 records

Recent moves10 records

Expansion highlights6 records

Broad incumbents

• HCA Healthcare: Largest for-profit hospital operator in the U.S., with significant Tennessee presence through TriStar Health — broad incumbent healthcare provider across the same regional market.
• Ascension Saint Thomas: Faith-based nonprofit hospital system operating across Middle Tennessee — overlaps Mercy's faith-based nonprofit positioning and the Franklin/Tennessee market, though as a broad acute-care incumbent rather than an FQHC specialist.
• Vanderbilt University Medical Center: Major academic health system in Nashville/Tennessee — broad incumbent operating primary care, behavioral health, and specialty services across the same geography as Mercy.

Direct peers

• Centerstone: Large behavioral-health provider operating across Tennessee and neighboring states; Mercy already partners with Centerstone for community events — comparable outpatient mental health and substance use services.
• HealthLinc: Multi-site FQHC operating in Indiana with integrated medical, behavioral, dental, and pharmacy services for underserved communities — comparable FQHC operating model and HRSA funding structure.
• Connectus Health: Nashville-area FQHC providing primary care, mental health, and substance use treatment to underserved populations — directly comparable integrated-care model on a sliding-fee basis.
• Matthew Walker Comprehensive Health Center: Nashville-based FQHC offering integrated primary care and behavioral health on a sliding-fee scale — same regulatory structure (HRSA-funded FQHC) and similar patient population in Middle Tennessee.
• Open Door Community Health Centers: California-based FQHC network offering integrated primary care, behavioral health, and enabling services with a sliding-fee scale — directly comparable FQHC structure, scale, and integrated-care delivery model.
• Cherokee Health Systems: Tennessee-based FQHC providing integrated primary care, behavioral health, and pharmacy services with a similar sliding-fee model and emphasis on underserved populations — operates in the same state and directly comparable in scope.
• Neighborhood Health (Nashville): Nashville-based FQHC serving uninsured and underinsured patients with primary care, behavioral health, and patient support services — directly comparable mission and patient demographic.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/MercyinFranklin
• Facebookfacebook.com/mercycommunityhealthcare
• Instagraminstagram.com/mercycommunityhealthcare

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mercy Community Healthcare