New England Village

What New England Village does

New England Village, Inc. is a Massachusetts nonprofit human services organization, incorporated in 1966 and operational since 1972, that empowers adults with intellectual and developmental disabilities (IDD) to live, work, and participate in community settings in southeastern Massachusetts. Headquartered on an 83-acre campus at 664 School Street, Pembroke, MA, with satellite operations in Kingston (Efron Center for Enrichment and the Career & Community Exploration Center), the organization serves approximately 160 individuals across four program pillars: Adult Residential Services (17 traditional group homes plus Individualized Support Services for less-than-24-hour support); Day Habilitation Programs (Medicaid-funded skill-based training at the Efron Center); Community-Based Day Services and Employment Services (vocational training, career exploration, and competitive-employment placement); and Enrichment & Community Services including the 14,000 sq ft Sollar Wellness Center (pool, fitness, art, massage) and The Living Center (TLC). Underlying service delivery is a person-centered planning model supported by sensory-room technology, adaptive culinary and communication equipment (Vasco V4 language translators), and modified PCs/iPads with assistive switches and touch screens — none of which are proprietary AI systems.

The organization is governed by an independent Board of Directors currently chaired by Sabrina Nicholson and is led day-to-day by President & CEO Christine Chagnon (effective June 30, 2025, succeeding Stephanie Costa); the executive team spans COO, CFO, VP HR, VP Communications & Development, and program directors for Residential, Health Services, Enrichment, and Program Improvement. Total FY2025 revenue of $19.47M is sourced 77% ($11.8M) from Massachusetts Department of Developmental Services program fees, supplemented by MassHealth ($2.9M), Massachusetts Commission for the Blind ($371K), private program fees ($3.0M), contributions ($678K), and $643K of endowment draw; an endowment exceeding $30M provides structural financial cushion. Quality is anchored by highest-level CARF International accreditation for Day Habilitation, Charity Navigator Four-Star rating, and GuideStar recognition.

Go-to-market is admissions-driven rather than commercial sales: the Admissions Director handles inquiries from families and state-agency referrals (DDS, MassHealth), runs needs assessments and tours, and processes applications; funding then determines acceptance. Distribution of services occurs on-site at the Pembroke and Kingston campuses, at employer-partner sites for community-based employment, and through the Sollar Wellness Center, which is open to the public for memberships. Revenue growth is rate- and capacity-driven — constrained by Massachusetts state appropriations and the pace of Medicaid-funded slot expansion (e.g., the post-pandemic reopening of Day Habilitation referrals in 2025) — rather than by pricing power or market-share capture.

Name

New England Village

Legal name

New England Village, Inc.

Website

https://newenglandvillage.org

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

251–500 employees

Short description

New England Village is a Massachusetts nonprofit, founded in 1972, that provides residential, day habilitation, employment, and wellness programs to approximately 160 adults with intellectual and developmental disabilities across 17 group homes in Pembroke and Kingston, MA, with FY2025 revenue of $19.5M primarily from state agency contracts.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Residential Intellectual and Developmental Disability Facilities (623210), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors) (HLADAIAI)

akta.pro secondary industry

Small Residential Care Homes (RCFE/Board & Care) (HLADABAF)

Keywords

• Disability support services
• Adult residential services
• Day habilitation programs
• Community employment services
• Intellectual developmental disabilities

Headquarters

HQ city

Pembroke

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Revenue model

1. Government Program Fees (Primary): MA State Program Fees from Department of Developmental Services (DDS) constitute the primary revenue source at 77% ($11.8M). These Medicaid-funded services include residential, day habilitation, and employment services. Additional government funding from MassHealth ($2.9M) and MA Commission for the Blind ($371K) supports specific program services.
2. Private Program Fees: Private pay program fees from families and individuals not funded through state programs, representing approximately 19% of total revenue ($3M). These fees support enhanced services and options beyond state-funded benefits.
3. Philanthropic Support: Contributions and donations including annual appeals ($298K), endowment support used in operations ($643K), and other contributions ($116K). Total philanthropic revenue approximately $1M representing 3% of total revenue.
4. Interest and Investment Income: Interest income and endowment fund returns that support operational costs and are reinvested into the endowment for long-term financial stability

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels9 records

Core offering

New England Village is a nonprofit human services organization that provides residential, day habilitation, community-based day, employment, and wellness programs for adults with intellectual and developmental disabilities (IDD). The organization offers 24/7 support, person-centered care planning, and on-campus amenities including the Sollar Wellness Center and The Living Center (TLC) Enrichment Program, operating with CARF accreditation and over 50 years of service history.

Product overview

New England Village operates as a human services organization offering a portfolio of programs and services for adults with intellectual and developmental disabilities (IDD). The organization provides Adult Residential Services (17 group homes plus Individualized Support Services), Day Habilitation Programs at the Efron Center for Enrichment, Community-Based Day Services and Employment Services at the Career & Community Exploration Center, Enrichment & Community Services (social/recreational activities), and The Living Center (TLC) enrichment program. The Sollar Wellness Center is a 14,000 sq. ft. wellness facility. These programs are funded through Medicaid (MassHealth), Massachusetts Department of Developmental Services, private fees, and charitable donations. No technology product or software platform is offered—these are human service programs.

Differentiator

Problem solved

Functional benefit

Brands

• Sollar Wellness Center: A 14,000-square-foot wellness facility featuring a 30-by-50-foot swimming pool, exercise equipment room, walking track, fitness studio, art room with pottery kiln, and massage therapy room.
• The Living Center (TLC)
• Career & Community Exploration Center
• Efron Center for Enrichment

Products and services

• Adult Residential Services
• Day Habilitation Programs
• Community-Based Day Services (CBDS)
• Employment Services
• Enrichment and Community Services
• Sollar Wellness Center
• The Living Center (TLC) Enrichment Program

Quantifiable outcome

• 270 dedicated employees supported 160 individuals across all programs in 2025
• +5 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Pembroke Chamber of CommercecoreStrategic or Co-development PartnerActive community partner and advocate for NEV. Chamber is one of NEV's largest employers and sees workforce assistance as an important area of focus. Deputy Chairman Fraser Townley serves on NEV Board of Directors.
• Massachusetts Department of Developmental Services (DDS)coreStrategic or Co-development PartnerPrimary state funding agency providing program fees for residential and day services. DDS provides services through state-operated programs and 265 provider agencies across Massachusetts.
• Special OlympicscoreStrategic or Co-development PartnerNEV athletes participate in Special Olympics with five athletes competing in Senior Sports Classic. Unified Basketball expanded to two competitive teams. Long-standing partnership providing athletic opportunities.
• Kiwanis Club of HansoncoreStrategic or Co-development PartnerSponsor of NEV's Aktion Club, a service leadership group for adults with disabilities. Club has been active since 2014 and is one of the largest and most active in the New England and Bermuda district.
• Area Schools and Recreation DepartmentsminorStrategic or Co-development PartnerCommunity partnerships with local schools, recreation departments, Councils on Aging, and 4H Clubs for inclusion programming and community integration activities.
• Flutie 5K EventminorGTM or Marketing PartnerNEV participates in annual Doug Flutie Jr. Foundation 5K fundraiser supporting autism and disability services.
• Career & Community Exploration Center EmployerscoreChannel Partner/ Reseller/ DistributorLocal businesses employing NEV program participants including: Market Basket, Marshalls, Stop & Shop, Trader Joe's, Roche Bros., Hilltop Athletic Association, Ocean State Job Lot, and many others. Employers benefit from motivated, reliable workforce with positive attitudes.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Bridgewell: Massachusetts-based nonprofit serving individuals with IDD, mental health conditions, and brain injuries through residential, day habilitation, employment, and community support programs. Comparable scale and program mix, with shared reliance on DDS and MassHealth reimbursement.
• Bay Cove Human Services: Large Massachusetts-based nonprofit providing residential, day habilitation, employment, and clinical services to individuals with IDD, mental health conditions, and brain injuries. Closely comparable operating model, geographic market, and funding mix to NEV, though serving broader populations.
• The Arc of Massachusetts: Statewide chapter of The Arc providing advocacy, family support, and direct services including residential and day programs for individuals with IDD in Massachusetts. Directly comparable as a Massachusetts-based IDD provider relying on DDS and MassHealth funding with similar program mix.
• May Institute: Massachusetts-based nonprofit providing residential, educational, and clinical services for children and adults with autism and IDD. Comparable as a multi-program, CARF-accredited IDD provider operating group homes and day programs in the same state.
• Riverside Community Care: Massachusetts-based nonprofit providing residential, day, and clinical services for individuals with IDD and behavioral health needs, including CARF-accredited programs. Comparable in funding sources (DDS, MassHealth, private pay) and integrated service delivery model.
• Justice Resource Institute (JRI): Massachusetts-based nonprofit providing residential, educational, and clinical services for individuals with developmental disabilities, mental health needs, and at-risk youth. Operates CARF-accredited programs with similar DDS/MassHealth funding relationships as NEV.

Regional players

• Utopia Home Care: Regional provider of home and community-based services for individuals with IDD and aging adults, primarily operating in the Northeast. Comparable in HCBS service model but focuses on in-home supports rather than campus-based residential care.

Broad incumbents

• Sevita (formerly The MENTOR Network): One of the largest national providers of home and community-based services for individuals with IDD and brain injuries, operating group homes, day programs, and employment services across dozens of states. Comparable in service portfolio but operates as a national platform with private equity backing rather than a single-region nonprofit.
• Devereux Advanced Behavioral Health: One of the largest nonprofit behavioral health and IDD service providers in the US, operating residential, day, employment, and behavioral health programs across multiple states. Comparable to NEV in mission focus on IDD services and CARF-accredited programs, but operates at significantly larger national scale.
• Easterseals Massachusetts: Massachusetts affiliate of Easterseals providing residential, day, employment, and recreation programs for individuals with disabilities including IDD. Comparable program portfolio and funding model, though operating across broader disability populations.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/nevillage1972
• YouTubeyoutube.com/@newenglandvillage7805
• Facebookfacebook.com/NewEnglandVillage
• LinkedInlinkedin.com/company/new-england-village-inc
• Instagraminstagram.com/nevillage1972

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New England Village