What Case Financial does

Case Financial is a privately held, family-owned provider of financial equipment, branch automation technology, and managed services to credit unions, community banks, government agencies, and — as of 2025 — licensed cannabis businesses in Minnesota and Wisconsin. Founded in 1986 as Steak and Case Inc. by Eugene and Linda Case and led today by second-generation CEO Troy Case, the company sells, installs, and services ATMs, Interactive Teller Machines (ITMs), Teller Cash Recyclers (TCRs), drive-up systems, vaults and safes, and security and surveillance equipment from partners including NCR (Atleos and Digital Insight), Digital Watchdog, March Networks, DMP, and Pacom. Its proprietary RemoteView software provides remote ATM/ITM management with diagnostics, Windows patch management, AI-monitored security, and 256-bit hard drive encryption.

The company monetizes through a mix of one-time hardware sales, multi-tier annual maintenance contracts (first-line, second-line, and Time & Materials), and full-service managed ATM programs covering replenishment, compliance upgrades, monitoring, processing, and deposit logistics. Distribution is direct, via a regional field sales force organized by named territories, supported by a hands-on Branch Experience Center in Oakdale, MN. Pricing is not publicly disclosed but is configuration-based, with ancillary recurring fees such as the $295 annual SMS (Service Management System). Customer base spans 800–1,000+ organizations, with named logos including Heartland Credit Union, Accentra Credit Union, and First National Bank of Hartford. The business reports 96% ATM uptime, 95% customer satisfaction, and 95% first-visit resolution metrics, and is NCR Certified since 1997 with consecutive ACG Blue Diamond awards (2023, 2024).

Name

Case Financial

Legal name

Case Financial

Website

https://casefi.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

51–100 employees

Short description

Case Financial is a privately held, family-owned Midwest provider of ATMs, ITMs, TCRs, branch automation equipment, security systems, and managed ATM services to credit unions, community banks, and cannabis businesses across Minnesota and Wisconsin.

Ownership category

akta.pro rank

Product category

Financial Equipment & Branch Automation Services

akta.pro primary industry

ATM Deployers & Managed ATM Services (IAD/ISO) (FSAMAOAC)

akta.pro secondary industries

Branch & Teller Cash Automation / Vault Management (FSAMAOAI), Branch & In-Person Banking (Teller/ATM Networks) (FSABAAAE)

Keywords

• ATM equipment sales
• Branch automation solutions
• Financial equipment maintenance
• Interactive teller machines
• Security surveillance systems

Headquarters

HQ city

Anoka

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Financial Equipment Sales: Sales of ATMs, ITMs, TCRs, drive-up systems, security and surveillance equipment, vaults and safes to financial institutions. One-time hardware purchases with equipment prices varying by model and configuration.
2. Maintenance and Service Contracts: First-line and second-line maintenance services for ATM fleets. Annual maintenance agreements with SMS (Service Management System) fees included. Contract-based recurring revenue providing ongoing support and upkeep.
3. Managed ATM Services: Comprehensive outsourcing solution for all ATM requirements including first-line maintenance, second-line maintenance, replenishment, upgrades, regulatory compliance upgrades, deposit collection and delivery, ATM monitoring, and processing. Full-service BPO model for ATM fleet operations.
4. RemoteView Software Subscriptions: RemoteView ATM/ITM remote management software with features including diagnostics, security plus module, hard drive encryption, and marketing screens. Sold on subscription basis with automatic updates and support.
5. Time & Materials Service: Pay-as-you-go service for equipment repairs as needed. Billed hourly rate plus parts, consumables, travel time, and mileage. No upfront cost option for organizations preferring flexible service.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

Case Financial sells, installs, and services financial branch equipment for credit unions and banks in Minnesota and Wisconsin, including ATMs, Interactive Teller Machines (ITMs), Teller Cash Recyclers (TCRs), drive-up systems, vaults and safes, security/surveillance, and digital banking platforms. The company also provides managed ATM services with multi-tier maintenance agreements (first-line, second-line, time and materials), RemoteView remote management software, and a specialized cannabis division offering cash management solutions.

Product overview

Case Financial is a Midwest-based financial products and services company (Minnesota and Wisconsin) that offers a comprehensive portfolio of financial equipment, technology solutions, and maintenance services for credit unions and banks. The core product lines include: (1) ATM Solutions featuring NCR SelfServ machines and Landmark kiosks with RemoteView remote management; (2) Interactive Teller Machines enabling remote video banking; (3) Teller Cash Recyclers (LTA-380, LTA-450, CIMA AST series) with DynaCore middleware; (4) Digital Banking via NCR Digital Insight and POPio Video Banking; (5) Drive-Up Systems including transaction drawers, pneumatic tubes, teller audio, and signage; (6) Security & Surveillance with Digital Watchdog, March Networks, DMP, and Pacom systems; and (7) Vaults & Safes including Fortis safes, modular vaults, and fire files. The company also launched a Cannabis Division in 2025 for dispensary cash management. Service offerings include managed ATM services with three maintenance tiers. The product architecture follows an integrated approach where products like RemoteView and DynaCore enhance core hardware offerings, and partnerships with NCR, Digital Watchdog, March Networks, and others provide comprehensive branch automation solutions.

Differentiator

Problem solved

Functional benefit

Brands

• Case4Causes: A program that recognizes the volunteer efforts of employees and encourages new volunteer opportunities within the local community. Since its inception in 2017, over 30% of employees have dedicated personal time to non-profit organizations, contributing nearly 800 hours of community service.

Products and services

• ATM Solutions Complete ATM and self-service kiosk solutions including NCR SelfServ series machines (SelfServ 88, 84 Walk-Up, 84 Drive-Up, 82, 81), Landmark walk-in kiosks (54 Slide, 77, MINI), sold to credit unions and banks.
• Interactive Teller Machines (ITMs) NCR Interactive Teller Machines (SelfServ 6688, 6684 Walk-Up, 6684 Drive-Up, 6681, 6682) providing remote video teller assistance combining ATM convenience with personalized branch experience for credit unions and community banks.
• Teller Cash Recyclers (TCRs) Cash recycling machines including LTA-380 and LTA-450 (high-capacity models) and CIMA AST 7016/7000 series, automating cash acceptance, authentication, validation, and instant dispensing for branch teller operations.
• Digital Banking Digital banking solutions including NCR Digital Insight mobile banking platform and POPio Video Banking for interactive video banking services, extending branch service hours and reach without additional physical locations.
• Drive-Up Systems

Quantifiable outcome

• 96% ATM Uptime
• +5 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

Feature4 records

Partnerships

Nine partnerships are on record, tiered core and standard.

• TruLynccoreStrategic or Co-development Partner · 27 September 2017Strategic partnership providing data analytics and branch transformation consulting services. TruLync offers industry-leading technology with data analytics to help financial institutions increase efficiencies, manage risk, increase sales, and enrich consumer relationships. The partnership enables Case Financial to offer comprehensive branch strategy development to Midwest financial institutions.
• NCR Digital InsightcoreTechnology or Integration · 9 October 2015Exclusive partnership offering NCR's Digital Insight mobile banking applications. Digital Insight provides first-class business banking solutions with a single open platform for digital banking services. Enables financial institutions to engage more customers, increase retention, and cross-sell effectively.
• NCR AtleoscoreTechnology or IntegrationPartnership with NCR Atleos (formerly NCR's ATM business) for ATM hardware, software solutions, and security updates. NCR Atleos provides the enterprise technology platform including SelfServ ATMs, Activate Enterprise software, and BIOS/security guidance for ATM protection.
• Digital WatchdogstandardTechnology or IntegrationPartnership for video surveillance solutions including DW Spectrum IPVMS, MEGApix cameras with IVA analytics, and comprehensive surveillance systems. Products include ATM cameras, fisheye cameras, and bullet cameras with night vision capabilities.
• March NetworksstandardTechnology or IntegrationPartnership for intelligent IP video surveillance solutions including OnCam 360° cameras, Evolution 180° cameras, MegaPX ATM cameras, SE4 MicDome cameras, and Command Enterprise video management software.
• DMP (Digital Monitoring Products)standardTechnology or IntegrationPartnership for banking security solutions addressing fire, hold-up, ambush, and assault threats. DMP systems provide UL-Grade AA network communication with centralized security management across all branches and remote ATMs.
• Pacom SystemsstandardTechnology or IntegrationPartnership for security and camera technology solutions providing remote real-time control of all branches, ATMs, and corporate offices. Pacom's GMS software enables centralized alarm management, access control, and video integration with typical ROI within two years.
• Cook Solutions GroupstandardTechnology or IntegrationRemote services provider for Cook Command Center, a remote monitoring and management platform for ATM fleets. Provides infrastructure for Case Financial's remote service capabilities and fleet management.
• DynaCorestandardTechnology or IntegrationTCR middleware partner providing software that maps commands between TCRs and teller applications. DynaCore enables comprehensive automation of financial services and is powered by DynaCash technology.

Scale indicators7 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Cook Solutions Group: Closest direct peer — a regional ATM/ITM equipment reseller and managed services provider for community banks and credit unions, with a remote monitoring platform (Cook Command Center) used by Case Financial. Operates with a very similar business model across different Midwest/South states.

Broad incumbents

• Diebold Nixdorf: Global incumbent in banking hardware and services, manufacturing ATMs, ITMs, and TCRs and providing managed services to large financial institutions. Represents the most direct large-scale competitor and the dominant alternative to NCR in the channel.
• NCR Atleos: ATM-focused spin-off of NCR that manufactures the SelfServ ATMs, ITMs, and Activate Enterprise software sold by Case Financial. Functions simultaneously as Case Financial's primary OEM supplier and a direct competitor for large bank contracts.
• Hyosung TNB: Major Korean ATM manufacturer with a strong U.S. presence serving credit unions and community banks. Competes with NCR's SelfServ line on price and features, putting indirect pricing pressure on Case Financial's hardware offerings.
• Triton: ATM manufacturer and service provider focused on retail and financial institution customers. Competes with Case Financial's hardware line and offers its own managed services and processing capabilities.
• Genmega: U.S.-based ATM and kiosk manufacturer serving financial institutions and retail customers. Provides competitive hardware pricing in the same ATM procurement conversations Case Financial has with credit unions and community banks.

Others

• Loomis: Global cash management, CIT, and vault services company that overlaps with Case Financial's cannabis division offerings (smart safes, CIT/armored car, cash handling). Not a direct competitor on hardware but a complementary cash-services vendor.
• Brink's: Global provider of cash-in-transit, vault, ATM managed services, and cash management technology. Overlaps with Case Financial's managed services and cannabis cash-handling offerings as both a competitor and complementary partner.
• GardaWorld (Cash Services): Cash logistics, ATM servicing, and physical security provider with operations across North America. Overlaps with Case Financial's cash-handling and surveillance offerings, particularly for cannabis and high-cash-volume customers.
• Hamilton Safe: Manufacturer of bank vaults, safe deposit boxes, and modular vault systems — a complementary product line that Case Financial sells through partnerships. Represents both a peer product category and a potential supplier/partner relationship.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/case_financial
• YouTubeyoutube.com/c/casefinancial
• Facebookfacebook.com/CaseFI
• LinkedInlinkedin.com/company/case-financial

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Case Financial