What Rauland does

Rauland Australia Pty Ltd is a privately held healthcare technology company, headquartered in Sydney with operations across Australia and New Zealand, serving hospitals and aged care facilities for over 30 years. The company develops and sells the Concentric Care platform, a unified healthcare communication, collaboration and workflow system that integrates nurse call (Responder, Responder 5, Responder Enterprise), critical messaging and duress (Reach), care monitoring and clinical decision support (Vantage, Vantage Intervention), real-time location services (Pinpoint), patient and resident engagement (Concierge, Concierge HiMed, Concierge SmartTV), clinical informatics (Lighthouse), analytics (Insight), and a dedicated aged care module (Unify).

The platform supports deep integration with EMR systems (including Cerner) via HL7-defined protocols for patient ADT integration, and integrates with wireless phones, pagers, meal ordering systems, and bedside devices. Underlying architecture is modular, with the Concentric Care platform serving as the foundation and supporting both single-facility deployments (Responder 5) and multi-site enterprise deployments of up to 150 facilities (Responder Enterprise). Certifications include ISO 9001:2015 at the NSW Head Office and compliance with Australian regulatory requirements for health technology equipment.

Rauland generates revenue through four streams: equipment sales (hardware such as nurse call terminals and bedside devices), software licensing (Rauland Licensed Software, sublicensed and third-party components), Software as a Service subscription for the Concentric Care cloud platform with managed services, and professional services covering implementation, installation, training, and lifecycle maintenance and support. The go-to-market is exclusively direct enterprise field sales — Territory Sales Managers and Business Development Managers cover each Australian state and New Zealand, supported by a Customer Experience function that unifies marketing, sales enablement and customer experience across C-suite, clinical, procurement and digital/IT stakeholders. Customers include major public hospitals, private hospitals, and residential aged care providers (e.g., Mater Group, Gold Coast University Hospital, Cabanda Care, Barwon Health, Box Hill Hospital). The company states it serves 400+ healthcare organisations across ANZ and maintains an independent ownership structure, with a strategic technology partnership (not equity ownership) with Rauland AMETEK Inc. in the US.

Name

Rauland

Legal name

Rauland Australia Pty Ltd

Website

https://rauland.com.au

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

101–250 employees

Short description

Rauland Australia is a privately held healthcare technology company serving hospitals and aged care facilities across Australia and New Zealand with its Concentric Care platform, integrating nurse call, critical messaging, care monitoring, patient engagement and analytics into a single workflow system.

Ownership category

akta.pro rank

Product category

Healthcare Communication Software

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Surgical & Medical Instruments & Apparatus (3841), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)

akta.pro secondary industries

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Care Coordination & Navigation (Multi-Provider) (HLADALAB), Care Navigation & Service Coordination (Medical, Social, Community) (HSABAIAB)

Keywords

• Healthcare communication systems
• Nurse call solutions
• Aged care technology
• Clinical workflow software
• Patient engagement platforms

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices7 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Equipment Sales: Equipment is sold to customers as part of the overall solution delivery, including nurse call hardware, bedside terminals, workflow stations and other healthcare technology equipment.
2. Software Licensing: Software and documentation is licensed to customers. Includes Rauland Licensed Software, Sublicensed Software, and Third Party Licensed Software components.
3. Software as a Service (SaaS): Concentric Care platform delivered as SaaS with cloud-based systems for service delivery and data storage. Services identified include Software As A Service, Managed Service, and professional implementation services.
4. Services & Maintenance: Implementation, Installation and Training Services, Maintenance and Support, and professional services delivered throughout the customer lifecycle.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Rauland develops and sells the Concentric Care platform, a unified healthcare communication, collaboration, and workflow platform that integrates nurse call (Responder/Responder 5/Responder Enterprise), critical messaging and duress (Reach), care monitoring and clinical decision support (Vantage, Vantage Intervention), real-time location services (Pinpoint), patient and resident engagement (Concierge, Concierge HiMed, Concierge SmartTV), clinical informatics (Lighthouse), analytics and reporting (Insight), and aged care-specific communication and analytics (Unify). The company sells this software together with associated hardware (nurse call devices, bedside terminals) and professional services (implementation, installation, training, maintenance and support) primarily to hospitals and aged care facilities in Australia and New Zealand.

Product overview

Rauland's Concentric Care is a unified healthcare technology platform offering integrated communication, collaboration and workflow solutions for hospitals, aged care facilities and mental health units across Australia and New Zealand. The platform combines a modular architecture where the core Concentric Care Platform serves as the foundation, supporting multiple integrated solutions: Responder/Responder 5/Responder Enterprise for nurse call and workflow management; Reach for critical communication and duress; Vantage and Vantage Intervention for care monitoring and clinical decision support; Pinpoint for real-time location services; Concierge/Concierge HiMed/Concierge SmartTV for patient and resident engagement; Lighthouse for clinical informatics; Insight for analytics and reporting; and Unify as a dedicated aged care communication and analytics module. The platform unifies critical communication pathways, workflows and data insights to enable faster response times, safer care delivery and more connected clinical teams.

Differentiator

Problem solved

Functional benefit

Products and services

• Concentric Care Platform The core unified healthcare communication, collaboration and workflow platform that integrates nurse call, critical messaging, care monitoring, analytics and patient engagement solutions under one system. Sold to hospitals, aged care providers, and enterprise healthcare organisations in Australia and New Zealand.
• Responder Nurse call and workflow solution enabling efficient communication between staff and patients, with capabilities for quiet environments and alarm management. Sold to hospitals and aged care facilities.
• Responder 5 Simplified nurse call and workflow solution with voice-enabled two-way communication, quiet environment capabilities, and integration with wireless phones, pagers and EMR systems. Sold to hospitals and aged care facilities.
• Responder Enterprise Centralised, scalable enterprise nurse call and workflow platform supporting up to 150 facilities with HL7 protocol integration for EMR connectivity and next-generation care technologies. Sold to large multi-facility healthcare organisations.
• Reach Critical communication and duress solution providing multidisciplinary messaging and mobile duress capabilities for staff safety. Sold to hospitals, aged care facilities, and clinical teams.
• Vantage Care monitoring solution for patient and resident safety, including falls prevention and real-time monitoring capabilities. Sold to hospitals and aged care facilities.
• Vantage Intervention Clinical decision support system that provides intervention guidance based on patient monitoring data. Sold to clinical teams in hospitals and aged care settings.
• Pinpoint Real-time location services (RTLS) solution for asset tracking and staff location within healthcare facilities. Sold to hospitals and aged care operators.
• Concierge Patient and resident engagement solution providing personalised experiences at the bedside including entertainment, information access and communication services. Sold to hospitals and aged care facilities.
• Concierge HiMed Bedside terminal providing telehealth, entertainment, patient engagement and meal ordering capabilities with EMR access and RFID single sign-on. Sold to hospitals.
• Concierge SmartTV End-of-bed entertainment and engagement experience via smart TV integration, providing resident activities, facility information and entertainment access. Sold to hospitals and aged care facilities.
• Lighthouse Clinical informatics and workflow management solution providing visual patient journey boards and discharge planning coordination tools. Sold to clinical teams in hospitals and aged care settings.
• Insight Analytics and reporting dashboard providing actionable insights on patient engagement and facility performance. Sold to healthcare management and IT teams.
• Concentric Care Unify Dedicated aged care platform that unifies messaging, alerts and analytics into one central place for residential aged care providers, simplifying communication, workflows and reporting. Sold to residential aged care operators.

Quantifiable outcome

• 20% increase (40% to 60%) in patients saying ward provided restful environment
• +4 more outcomes

Named customers13 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature7 records

Partnerships

Four partnerships are on record, tiered core and supporting.

• Rauland AMETEK Inc.coreTechnology or IntegrationStrategic partnership with Rauland AMETEK Inc. in the US provides customers with innovative nurse call solutions that change the way clinicians and carers communicate, connect and care. While Rauland Australia operates independently, this partnership provides access to global nurse call innovation.
• Siemens AGcoreTechnology or IntegrationLongstanding partnership with Siemens AG enables customers best access to industry-leading connectivity solutions in entertainment and engagement.
• tetroniksupportingTechnology or Integrationtetronik provides mission critical messaging solutions ensuring customers receive the right messages, in the right places, at the right time.
• CernercoreTechnology or IntegrationIntegration partnership with Cerner EMR platform at St Stephen's Hospital enables seamless integration between Concentric Care nurse call and patient engagement solutions with electronic medical records.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Rauland-Borg Corporation (a division of AMETEK): The US namesake parent of Rauland AMETEK Inc. and direct peer in nurse call and clinical communication systems for hospitals. Closest functional peer given shared product category and technology lineage through the Rauland AMETEK strategic partnership.
• Ascom Holding AG: Swiss-headquartered direct peer providing clinical communication, workflow, and mobile duress solutions to hospitals and aged care. Directly comparable product/market overlap, particularly to Rauland's Reach and Responder offerings.
• Vocera Communications (now Stryker): Now part of Stryker's Medical division, Vocera is a direct peer in clinical communication, secure messaging, and hands-free workflow tools for nurses and care teams. Comparable in both technology and customer profile.
• Critical Alert Systems: US-based direct peer in nurse call, patient communications, and clinical workflow software for hospitals and long-term care. Competes head-to-head in the same product category, with cloud-native and on-premise deployments.
• Stanley Healthcare (Securitas Healthcare): Comparable provider of RTLS, asset tracking, staff duress, and patient flow solutions for hospitals and senior living. Directly comparable to Rauland's Pinpoint and Reach modules.
• CenTrak (a Halma company): Specialist in RTLS and location services for healthcare, including patient/staff/asset tracking inside hospitals and aged care. Directly comparable to Rauland's Pinpoint RTLS offering.
• TeleTracking Technologies: Patient flow, capacity management, and operational workflow platform for hospitals. Comparable to Rauland's Lighthouse and Insight modules in addressing hospital operational efficiency.

Broad incumbents

• Hillrom (now part of Baxter International): Global incumbent in hospital communication, nurse call, patient monitoring, and smart-bed infrastructure. Comparable as a long-established, multi-product healthcare technology vendor competing for similar ANZ hospital budgets.
• Honeywell Building Technologies (Healthcare): Broader incumbent in hospital communications, RTLS, and building systems including nurse call and clinical messaging. Overlaps with Rauland's portfolio via large-scale hospital deployments and integration with building infrastructure.

Regional players

• Patientrack (Alcidion Group): ANZ-headquartered (now part of Alcidion) healthcare technology vendor focused on electronic observations, early warning scores, and clinical communication within Australian and UK hospitals. Most direct regional competitor with comparable go-to-market in ANZ public hospital tenders.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/rauland-australia
• Xx.com/raulandaunz

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rauland