Independent Living Solutions

What Independent Living Solutions does

Independent Living Solutions (ILS) Limited is a UK-based specialist case management provider founded in 1992 and headquartered in Amesbury, Salisbury (Company No. 3946793). The firm provides person-centred case management to children, young people, and adults whose lives have been changed by catastrophic injury, including acquired and traumatic brain injury, spinal cord injury, polytrauma, cerebral palsy, and complex orthopaedic injuries. Services are delivered through a nationwide network of more than 50 qualified Case Managers across England and Wales, each holding a clinical professional registration (Occupational Therapy, Physiotherapy, Nursing, or Social Work) and supported by Clinical Leads and a professional mentor team.

Core products centre on Case Management Services, comprising Immediate Needs Assessments (quotes and matched CVs delivered within 24 hours; reports within 10 working days), Ongoing Case Management, and a fully managed Care Services line. Adjacent offerings include Meet & Greet Assessments, Gratuitous Care Reports, Transfer-In Assessments, and a Client HR & Payroll service that runs payroll for over 100 clients employing nearly 400 directly recruited support workers. A quality governance framework aligns practice with CQC, NICE, BABICM, and IRCM standards.

The business is a private limited professional-services company that since 2025 has operated as part of the HCML Group. Revenue is generated through fee-based case management engagements, paid via professional referrers (solicitors, professional deputies, insurers) and statutory funding routes, with deferred payment terms offered to enable early intervention before funding is secured. Pricing is quote-based and not publicly disclosed, with fixed monthly payment models available for ongoing case management. At any one time ILS works with more than 200 clients nationally; the company has no app, no public API, and no AI/ML productisation.

Name

Independent Living Solutions

Legal name

Independent Living Solutions Limited

Website

https://indliv.co.uk

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

51–100 employees

Short description

Independent Living Solutions is a UK specialist case management provider, founded in 1992, delivering person-centred rehabilitation coordination to children, young people, and adults with catastrophic injuries (brain injury, spinal cord injury, polytrauma) through 50+ qualified case managers across England and Wales, funded via solicitors, deputies, and insurers. Acquired by HCML Group in 2025.

Ownership category

akta.pro rank

Product category

Catastrophic Injury Case Management

NAICS

Individual and Family Services (6241)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Home Health Clinical Care Coordination & Case Management (HSABACAO)

Keywords

• Catastrophic injury case management
• Brain injury rehabilitation
• Spinal cord injury case management
• Immediate needs assessments
• Complex care coordination

Headquarters

HQ city

Salisbury

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Case Management Services: ILS provides specialist case management services for children, young people, and adults with catastrophic injuries. Services include Immediate Needs Assessments (INAs), ongoing case management, care team coordination, and HR/payroll services for directly recruited support workers. Revenue is generated through professional case management fees, assessment fees, and associated support services.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

ILS Case Management provides specialist, person-centred case management for children, young people, and adults with catastrophic injuries (including acquired/traumatic brain injury, spinal cord injury, polytrauma, cerebral palsy, and complex orthopaedic injuries). Services span Immediate Needs Assessments, ongoing case management, coordination of care teams, and in-house HR and payroll support for directly recruited support workers, delivered through a nationwide team of 50+ clinically qualified Case Managers across England and Wales.

Product overview

ILS Case Management is a specialist case management provider offering a comprehensive suite of services for children, young people, and adults who have experienced catastrophic injury. The core offering centers on Case Management Services, complemented by Immediate Needs Assessments (INA) and Ongoing Case Management. Additional support modules include Client HR and Payroll Services, Assessment services (Meet & Greet, Gratuitous Care Reports, Transfer-In Assessments), the ILS Case Management Podcast, and Flexible Business Terms for funding flexibility. The company operates nationwide across England and Wales through a team of over 50 qualified case managers with clinical backgrounds, all registered with CQC and supported by Clinical Leads. Services are grounded in a quality governance framework aligned with CQC, NICE, BABICM, and IRCM standards.

Differentiator

Problem solved

Functional benefit

Products and services

• Case Management Services Specialist case management for children, young people, and adults with catastrophic injuries (including acquired/traumatic brain injury, spinal cord injury, polytrauma, cerebral palsy, and complex orthopaedic injuries), provided through a nationwide network of 50+ clinically qualified Case Managers across England and Wales.
• Immediate Needs Assessments (INA) Standalone, evidence-based Immediate Needs Assessments for individuals with catastrophic injury, completed by Case Managers with appropriate clinical expertise. Includes Meet & Greet, Gratuitous Care, and Transfer-In assessment variants.
• Ongoing Case Management Continuous, structured case management support coordinating care, rehabilitation, support services, and directly recruited care teams for clients with catastrophic injuries as their needs evolve.
• Care Services Fully managed personal care service delivering Personal Assistants, Buddies, Nannies, or dedicated 24-hour care teams tailored to each catastrophic injury client's lifestyle, goals, and preferences.
• Client HR and Payroll Services Comprehensive HR and payroll service including recruitment, onboarding, payroll processing, and compliance management for clients employing directly recruited support workers and care teams.

Quantifiable outcome

• Working with over 200 children, young people and adults nationally at any one time
• +2 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and supporting.

• HCML GroupcoreStrategic or Co-development Partner · 1 January 2025In 2025, ILS Case Management became part of the HCML Group. HCML is widely recognised for its expertise in rehabilitation case management, treatment, and occupational healthcare services, delivered with compassion and clinical excellence. This partnership provides a strong foundation for continued growth and strengthens ILS's ability to deliver person-centred case management.
• Institute of Registered Case Managers (IRCM)coreOthersILS is a supporter of IRCM, a not-for-profit organisation whose role is to safeguard users of case management services. This demonstrates commitment to safeguarding and acting in the best interests of those receiving case management services.
• British Association of Brain Injury and Complex Case Management (BABICM)coreOthersILS Case Managers are registered practitioners with BABICM. The company's practice is aligned with BABICM standards and competencies which define excellence in case management through seven core areas.
• Headway - The Brain Injury AssociationsupportingOthersILS is a corporate supporter of Headway national charity and participates in fundraising activities. Headway is recognised as an excellent source of support and information for clients and families living with brain injury.
• Major Trauma Signposting Partnership (MTSP)supportingOthersILS supports the Major Trauma Signposting Partnership which offers major trauma patients, families and NHS staff help and support. The service is implemented at eleven Major Trauma Centres in the UK.
• Major Trauma GroupsupportingOthersMajor Trauma Group is a network of law firms whose solicitor members recognise that people who have suffered serious injury can sometimes be left without appropriate support and legal advice after hospital.
• Professional Deputies ForumsupportingOthersA forum for solicitors and legal executives who act as professional deputies and those who work alongside them to share news, views and best practice, providing a collective voice and connection to the Office of the Public Guardian, Ministry of Justice, Court of Protection and Law Society.
• United Kingdom Acquired Brain Injury Forum (UKABIF)supportingOthersUKABIF's primary role is to raise awareness of acquired brain injury through lobbying, signposting, networking and education. As a membership organisation, they bring together all parties with an interest in ABI.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Head First Case Management: UK specialist brain injury case management provider working with seriously injured adults and children. Mirrors ILS's clinical Case Manager network approach and condition focus (ABI/catastrophic injury).
• Network Case Management: UK case management provider covering acquired brain injury, spinal cord injury, and complex trauma. Operates a similar nationwide clinical Case Manager network serving solicitor and insurer referrers.
• Renovo Care Group: UK catastrophic injury case management and rehabilitation provider. Competes with ILS for ABI and polytrauma clients via a clinical Case Manager model and referral-based GTM.
• Stewart Murray Case Management: Specialist UK case management company focused on acquired brain injury and catastrophic injury rehabilitation. Comparable clinical staffing model, BABICM-aligned practice, and referral-driven GTM serving solicitors and insurers.
• Bush & Company Rehabilitation: UK specialist catastrophic injury case management firm serving brain-injured and spinal-injured clients with a nationwide network of clinical case managers. Closest direct competitor to ILS across condition mix, customer base (solicitors/insurers), and clinical case management model.
• Polaris Care: UK case management and rehabilitation provider serving catastrophically injured clients. Comparable in condition mix (ABI, SCI) and reliance on solicitor/insurer referral relationships.
• Hollybank Case Management: UK provider of case management services for children and adults with acquired brain injury and complex disabilities. Competes with ILS for the same catastrophic injury cohort and solicitor/insurer referral pipeline.

Broad incumbents

• RehabWorks: UK occupational rehabilitation and case management provider. Overlaps with ILS on workplace and catastrophic injury rehabilitation but operates more broadly across occupational health and return-to-work programmes.
• HCML Group: Rehabilitation case management, treatment, and occupational healthcare services group that acquired ILS in 2025. Operates a broader portfolio (treatment clinics, occupational health) than ILS while overlapping heavily on rehabilitation case management.

Others

• Brain Injury Rehabilitation Trust: UK charity provider of residential and community brain injury rehabilitation. Adjacent rather than direct competitor — operates in the same ABI service ecosystem, often partnering with case management firms like ILS for ongoing community case management.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/IndependentLiv
• LinkedInlinkedin.com/company/independent-living-solutions-ltd

Compliance15 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Independent Living Solutions