Network Case Management Services
Network Case Management Services is a Perth-based, NDIS-registered rehabilitation provider delivering specialist support coordination, case management, and medico-legal reporting for people with complex disabilities including acquired brain injury and spinal cord injury in Western Australia.
- Company typePrivate
- Founded1999
- HeadquartersPerth, Australia
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Network Case Management Services does
Network Case Management Services (NCMS) is a Perth-based, Western Australian-owned rehabilitation and disability support provider founded in 1999. Operating as a registered NDIS provider (Registration Id: 4050002087), the company delivers four core services: Specialist Support Coordination (Level 3) for participants with complex needs, Support Coordination (Level 2) for NDIS navigation, Case Management for post-complex injury transitions, and Medico-Legal Reporting with Allied Health needs assessments. The company also provides OT Functional Capacity Assessments through its in-house Occupational Therapy team. NCMS specializes in acquired brain injury, spinal cord injury, psychosocial disability, and intellectual disability, serving clients funded through NDIS, Insurance Commission of WA, Public Trustee, and Private Trustees, with service delivery confined to the Perth metropolitan area.
The business is built on a team of degree-qualified Allied Health professionals including Occupational Therapists, Physiotherapists, Psychologists, and Social Workers, with several team members possessing 20+ years of clinical experience. The company charges NDIS Price Guide rates ($100.14/hour for Level 2 Coordination, $190.54/hour for Level 3 Specialist Support Coordination) and operates on a unit pricing/pay-as-you-go billing model. As part of Network Rehabilitation Group alongside sister company Rehabilitation Support Services, NCMS benefits from cross-referral capabilities for Core Supports. Following its 2011 acquisition by Brett and Davinia Costello from founder Janice Roberts, the company has maintained continuous operation for over 25 years as a privately-held, family-owned business with 51-100 employees.
The company has no proprietary technology platform, software products, or digital infrastructure—revenue is generated entirely through direct human service delivery in participant homes and community settings. Distribution occurs through referrals via the NDIS Provider Directory, the company's website referral form, and relationships with funding bodies. Marketing relies on a professional website, organic social media (Facebook, LinkedIn, Instagram), and community engagement around NDIS education. The business model is labor-intensive and constrained by NDIS pricing controls, with growth dependent on clinical workforce capacity rather than technology leverage.
Network Case Management Services firmographics
Firmographics- Name
- Network Case Management Services
- Legal name
- Network Case Management Services
- Website
- https://networkcms.com.au
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Network Case Management Services is a Perth-based, NDIS-registered rehabilitation provider delivering specialist support coordination, case management, and medico-legal reporting for people with complex disabilities including acquired brain injury and spinal cord injury in Western Australia.
- Ownership category
- akta.pro rank
Network Case Management Services industry classification
Industry- Product category
- Disability Support Services
- NAICS
- Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Social Services (8300), Services-Health Services (8000)
- akta.pro primary industry
- Home Health Clinical Care Coordination & Case Management (HSABACAO)
Keywords
Where Network Case Management Services is headquartered
LocationHeadquarters
- HQ city
- Perth
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Network Case Management Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Infrastructure, Others
Revenue model
- NDIS Funded Services: Revenue is generated through NDIS funding for Support Coordination Level 2 and Level 3 (Specialist Support Coordination) services. The company charges NDIS Price Guide rates for these capacity building supports. Services are funded either through NDIA managed, Plan Managed, or Self Managed participant plans.
- Case Management Services: Case management services for clients with Public Trustee, Private Trustee, or Insurance Commission of Western Australia (ICWA) claims. These are funded through compensable insurance schemes and trust arrangements rather than NDIS.
- Medico-Legal Reporting: Occupational therapy and Allied Health needs assessments and functional capacity assessments for legal matters including motor vehicle accidents, workers compensation, medical negligence, family provisions act claims, and public liability cases. These are one-time assessment engagements for legal practitioners and insurance bodies.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Support Coordination Level 2: Coordination of Supports at $100.14 per hour |
| Unit Pricing | Pay-as-you-go | Support Coordination Level 3: Specialist Support Coordination at $190.54 per hour |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels6 records
Network Case Management Services product offering
Product offeringCore offering
Network Case Management Services is a registered NDIS provider delivering Specialist Support Coordination (Level 3), Support Coordination (Level 2), Case Management, and Medico-Legal Reporting services to participants with complex needs in the Perth metropolitan area. Services are delivered directly by degree-qualified Allied Health professionals and funded through NDIS plans, the Insurance Commission of Western Australia, and Public/Private Trustees. The company specialises in acquired brain injury, spinal cord injury, psychosocial disability, and intellectual disability.
Product overview
Network Case Management Services offers a unified service portfolio of four interconnected support services for people with complex disabilities. The core offering consists of Specialist Support Coordination (Level 3) for participants with complex needs, Support Coordination (Level 2) for general NDIS navigation, Case Management for post-injury rehabilitation support, and Medico Legal Reporting with Allied Health needs assessments. An additional service, OT Functional Capacity Assessments, is provided by the in-house Occupational Therapy team to assess functional capacity for NDIS and legal purposes. The company is NDIS registered and charges NDIS Price Guide rates, with Level 2 Coordination at $100.14/hour and Level 3 Specialist Support Coordination at $190.54/hour. The company operates as part of Network Rehabilitation Group alongside sister service Rehabilitation Support Services.
Differentiator
Problem solved
Functional benefit
Products and services
- Specialist Support Coordination NDIS Level 3 Specialist Support Coordination for participants with complex needs, delivered by qualified coordinators whose experience matches participant complexities. Supports reduction and removal of barriers to allow participants to use their NDIS funding effectively.
- Support Coordination NDIS Level 2 Coordination of Supports helping participants understand and navigate the NDIS, maximise their NDIS plan, and connect with service providers to reach their goals.
- Case Management Post-complex-injury support providing access to services, treatments and supports to facilitate transition from hospital to home, both during and after rehabilitation. All case managers are degree-qualified health professionals.
- Medico Legal Reporting Medico-legal reports for personal injury claims and liability matters, provided by experienced Occupational Therapists specialising in Allied Health needs assessments in relation to motor vehicle accidents, workers compensation, medical negligence, Family Provisions Act claims, and public liability.
- OT Functional Capacity Assessment NDIS Functional Capacity Assessments conducted by senior Occupational Therapists to comprehensively and holistically assess clients with complex needs and provide detailed reports on current and future rehabilitation, treatment, and care needs.
Quantifiable outcome
- Reduced barriers for participants to use NDIS funds and live fulfilling lives
Companies that use Network Case Management Services
Customer profileNamed customers3 records
Segments2 records
Ideal customer profiles2 records
Network Case Management Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Network Case Management Services partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Rehabilitation Support ServicescoreRehabilitation Support Services is a sister service under the Network Rehabilitation Group umbrella. If clients require Core Supports including Social and Community Participation, Assistance with Daily Living, Personal Care and Transport, they are referred to Rehabilitation Support Services. This internal relationship allows the group to provide comprehensive disability support services.
Scale indicators4 records
Recent moves4 records
Expansion highlights4 records
Network Case Management Services competitors and assessment
Company assessmentDirect peers
- Therapy Focus: WA-based NDIS-registered allied health and support coordination provider serving Perth and regional Western Australia. Closest direct peer given same NDIS registration footprint, allied-health-led model, and WA concentration.
- Feros Care: National aged-care and NDIS provider with case management and home-based supports across regional and metro Australia. Comparable on disability case management delivery model and multi-payer funding approach.
- Northcott: NSW-based NDIS-registered disability services provider delivering case management, support coordination, therapy and accommodation. Comparable on NDIS-coordination and complex-needs case-management model, though concentrated on the eastern states.
- Scope Australia: Major national disability provider offering case management, support coordination, therapy and accommodation services. Comparable on NDIS support coordination depth and complex-needs focus.
- Brightwater Care Group: Western Australia-based disability, aged and neurological rehabilitation provider offering community case management and NDIS-registered supports. Highly comparable as a WA-focused multidisciplinary disability provider; several NCMS senior staff previously led teams there.
Broad incumbents
- APM (Advanced Personnel Management): Large global human-services group with substantial NDIS, employment-services and disability case-management operations in Australia. Comparable on case-management and disability services, though it sits across employment, health and aged care as well.
- Aruma: National NDIS provider formed from the merger of House with No Steps and Scope Australia, offering support coordination, accommodation and disability services across Australia. Directly comparable on support coordination and disability case-management services.
- Life Without Barriers: One of Australia's largest NDIS and out-of-home-care providers, delivering support coordination, case management and disability services nationally. Overlaps NCMS in NDIS support coordination and complex-needs case management but operates at far greater scale and geography.
Emerging players
- Hireup: Australian NDIS-registered online marketplace for disability support workers, including support coordination matches. Adjacent platform model to NCMS's traditional service delivery, illustrating the digital direction of NDIS intermediation.
- Mable: NDIS-registered platform connecting participants directly with independent support workers and coordinators. Not a direct case-management competitor but represents the platform-based model that could pressure traditional boutique providers like NCMS over time.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Network Case Management Services social profiles
Digital presenceNetwork Case Management Services compliance and trust
Trust signalCompliance1 record
Network Case Management Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Network Case Management Services leadership team
Management profileNumber of profiles
Profiles21 records
Network Case Management Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Network Case Management Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Network Case Management Services
What does Network Case Management Services do?
Network Case Management Services is a registered NDIS provider delivering Specialist Support Coordination (Level 3), Support Coordination (Level 2), Case Management, and Medico-Legal Reporting services to participants with complex needs in the Perth metropolitan area. Services are delivered directly by degree-qualified Allied Health professionals and funded through NDIS plans, the Insurance Commission of Western Australia, and Public/Private Trustees. The company specialises in acquired brain injury, spinal cord injury, psychosocial disability, and intellectual disability.
Is Network Case Management Services a public or private company?
Network Case Management Services is a private company. It is classified as family owned and is currently operating.
When was Network Case Management Services founded?
Network Case Management Services was founded in 1999. It employs 51 to 100 people.
Where is Network Case Management Services based?
Network Case Management Services is headquartered in Perth, Australia, in the Oceania region.
How does Network Case Management Services make money?
Three revenue lines are on record. NDIS Funded Services are the primary driver. The others are case Management Services and medico-Legal Reporting.
Who are Network Case Management Services's main competitors?
Direct peers on record are Therapy Focus, Feros Care, Northcott, Scope Australia and Brightwater Care Group. Broad incumbents are APM (Advanced Personnel Management), Aruma and Life Without Barriers. Emerging players are Hireup and Mable.
Does Network Case Management Services have an API?
No public API is recorded for Network Case Management Services.
What industry is Network Case Management Services in?
Network Case Management Services's product category is Disability Support Services. Its primary akta.pro industry code is HSABACAO, Home Health Clinical Care Coordination & Case Management. Its NAICS code is 6241 and its SIC code is 8300.