Synapse360
Synapse360, a Manx Telecom Group trading brand, delivers managed cloud infrastructure services across private cloud, public cloud, and owned Tier 3 Crown Dependency data centres, serving regulated UK and Crown Dependency customers in healthcare, financial services, legal, and higher education.
- Company typePrivate
- Founded2000
- HeadquartersManchester, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Synapse360 does
Synapse360 is a UK-headquartered managed cloud infrastructure services provider and a trading brand of the Manx Telecom Group, operating from Manchester with owned Tier 3 data centres across the Isle of Man, Jersey, and Guernsey. Founded circa 1999-2000, the company delivers "Adaptive Cloud" managed services — continuous infrastructure management spanning private cloud (Dell VxRail, VMware, Dell PowerEdge), public cloud (Microsoft Azure, AWS), and its own Crown Dependency data centres — targeting four regulated UK verticals: healthcare (NHS trusts, private providers), financial institutions (DORA-regulated banks and fintech), legal practices, and higher education. Service offerings are structured under four Adaptive Cloud outcomes: Recovery Confidence (tested backup, disaster recovery, and cyber resilience), Cost Control (workload rightsizing and continuous optimisation), Sovereign Infrastructure (Crown Dependency and UK data residency), and AI Infrastructure Readiness (assessment and deployment readiness for Azure OpenAI and AWS AI services).
The underlying technology stack is best characterised as vendor-orchestrated rather than proprietary. Synapse360 holds Dell Titanium Partner status (the highest UK tier) and Microsoft Solutions Partner with Azure Infrastructure specialisation, with additional partnerships with VMware (Gold), Nutanix, Druva, HYCU, and Wasabi. Its proprietary features centre on methodology rather than unique code: workload placement optimisation between private and public cloud (yielding quoted 20-70% cost reductions depending on workload), annual recovery testing with documented evidence packs, and isolated cyber recovery infrastructure with pre-restore integrity validation. Differentiators include Crown Dependency jurisdictional sovereignty, FSQS/JOSCAR/PCI DSS/ISO certifications enabling regulated-buyer procurement, and 25+ years of operational track record with an NPS of 60 and CSAT of 4.5/5.
The business model is entirely managed services revenue on bespoke, quote-based, multi-year contracts delivered through direct enterprise field sales. Pricing is not publicly disclosed; contracts are structured around infrastructure scope, service levels, and outcome requirements. The company is a private subsidiary within the diversified Manx Telecom Group (no external venture capital or private equity), and operates without channel partners or third-party resellers. Named customers include London Luton Airport, University of York, NHS trusts, and JML, with HealthTrust Europe and NHS Shared Business Services frameworks supporting public sector healthcare access.
Synapse360 firmographics
Firmographics- Name
- Synapse360
- Legal name
- Synapse360 (trading name of Manx Telecom Group)
- Website
- https://synapse360.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Synapse360, a Manx Telecom Group trading brand, delivers managed cloud infrastructure services across private cloud, public cloud, and owned Tier 3 Crown Dependency data centres, serving regulated UK and Crown Dependency customers in healthcare, financial services, legal, and higher education.
- Ownership category
- akta.pro rank
Synapse360 industry classification
Industry- Product category
- Managed Cloud Infrastructure Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)
- akta.pro secondary industries
- Private Cloud Platforms (On‑Prem Cloud Stacks) (HDABABAA), Cloud Managed Services (Operations, Monitoring, Patching) (BPAEACAF), Multi-Cloud Connectivity & Cloud Exchange Platforms (HDABALAG)
Keywords
Where Synapse360 is headquartered
LocationHeadquarters
- HQ city
- Manchester
- HQ country
- United Kingdom
- HQ region
- Europe
Offices5 records
Markets served
Synapse360 business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Managed Cloud Infrastructure Services: Ongoing management of customer infrastructure across private cloud, public cloud, and owned data centres with continuous optimization, monitoring, and accountability. Revenue is recurring based on infrastructure scope and service level requirements, with dedicated account management, 24/7 technical support, and regular business reviews included in the service model.
- Backup and Recovery Services: Managed backup across all infrastructure types with encrypted storage, retention policies, regular testing, and 24/7 automated monitoring with P1 emergency response. Revenue based on data volume and service tier.
- Cyber Recovery Services: Isolated recovery infrastructure with integrity validation and ransomware-ready restore capabilities, including annual cyber recovery simulations and evidence generation for boards and insurers.
- Storage as a Service: Enterprise storage across private cloud, public cloud, and hybrid infrastructure with scalable capacity, performance management, and continuous cost optimization through intelligent tiering.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Adaptive Cloud managed services - bespoke pricing based on infrastructure scope and service requirements |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels7 records
Synapse360 product offering
Product offeringCore offering
Synapse360 delivers managed cloud infrastructure services through its Adaptive Cloud platform, providing organizations with private cloud, public cloud, backup, cyber recovery, disaster recovery, and storage-as-a-service capabilities. The offering is delivered from Tier 3 data centers using Dell and VMware-based infrastructure and is targeted at regulated, continuity-critical sectors such as healthcare, financial services, legal, and higher education.
Product overview
Synapse360 operates as a managed cloud and infrastructure services provider built around its core Adaptive Cloud platform for Cloud 3.0 infrastructure management. The platform integrates four key outcome areas—Recovery Confidence, Cost Control, Sovereign Infrastructure, and AI Infrastructure Readiness—which encompass specific service modules including Backup & Recovery, Cyber Recovery, Disaster Recovery, Private Cloud, Public Cloud, and Storage as a Service. Services are delivered across private cloud, public cloud (Azure/AWS), and owned Tier 3 data centres in the UK and Crown Dependencies (Isle of Man, Jersey, Guernsey). The company positions itself as vendor-agnostic, leveraging Dell Titanium and Microsoft Solutions Partner certifications, and targets regulated industries including healthcare, financial services, legal practices, and higher education.
Differentiator
Problem solved
Functional benefit
Brands
- Adaptive Cloud: Managed services for Cloud 3.0 infrastructure encompassing private cloud, public cloud, and owned data centers with continuous optimization
- Recovery Confidence
- PowerCloud Protect
- Backup & Recovery
- Cyber Recovery
- Private Cloud
- Public Cloud
- Storage as a Service
Products and services
- Adaptive Cloud Managed hybrid cloud platform that optimizes workload placement across private and public cloud environments, delivered from Tier 3 data centers using Dell and VMware-based infrastructure for regulated UK organizations.
- Backup & Recovery Managed data backup and recovery service providing data protection and restore capability for customer workloads hosted on Synapse360's cloud infrastructure.
- Cyber Recovery Managed cyber recovery service using dedicated cyber recovery infrastructure to help customers isolate, restore, and recover from cyber incidents.
- Disaster Recovery Managed disaster recovery service that provides failover and continuity capability for customer workloads hosted on the Adaptive Cloud platform.
- Private Cloud Managed private cloud service delivered from Synapse360's Tier 3 data centers using Dell VxRail, VMware, and Dell PowerEdge infrastructure for organizations requiring dedicated, sovereign environments.
- Public Cloud Managed public cloud service integrating Microsoft Azure and Amazon Web Services, with Synapse360 managing and optimizing customer workloads on hyperscale platforms.
- Storage as a Service Managed storage service providing enterprise-grade storage capacity to customers as a standalone subscription offering.
Quantifiable outcome
- Up to 40% cost savings in healthcare through intelligent data deduplication and infrastructure optimisation
- +5 more outcomes
Companies that use Synapse360
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
Synapse360 technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Synapse360 partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- Dell TechnologiescoreDell Titanium Partner - the highest UK partnership tier. Provides VxRail hyperconverged infrastructure, PowerEdge enterprise servers, and comprehensive storage portfolio including PowerStore, PowerFlex, PowerMax, PowerScale, and Data Domain. Dedicated Dell technical resources, infrastructure support, latest platform access, competitive pricing, and priority support with direct escalation paths.
- Microsoft AzurecoreMicrosoft Solutions Partner with Azure Infrastructure specialisation. Verified Azure technical capability across compute, storage, networking, Azure AD, Azure Monitor, cost management, and security. Direct Microsoft escalation paths and technical account management when needed.
- DruvacoreStrategic backup and data protection partnership. Awarded Druva Partner of the Year (International). Druva provides cloud data protection with deletion safeguards preventing removal of most recent backup.
- VMwarecoreGold Partner status. VMware-based private cloud infrastructure using vSphere and related virtualization technologies for enterprise deployments.
- AWScoreAWS expertise across enterprise deployments with multi-cloud management capabilities. AWS AI services including Bedrock and SageMaker integrated into public cloud service offerings.
- HealthTrust EuropeminorPublic sector framework agreement enabling delivery of healthcare IT services to NHS and public sector organisations.
- NHS Shared Business ServicesminorPublic sector framework agreement for NHS IT services procurement.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
Synapse360 competitors and assessment
Company assessmentDirect peers
- Daisy Corporate Services: Daisy is a UK IT and cloud managed services provider serving mid-market and enterprise with similar vertical mix. Comparable on multi-cloud managed services, backup/DR, and regulated-vertical expertise.
- Six Degrees Group: Six Degrees is a UK managed cloud, colocation, and connectivity provider with owned data centers. Comparable to Synapse360 on owned UK data center footprint and mid-market managed cloud for regulated buyers.
- ANS Group: ANS is a UK managed cloud and digital transformation provider with strong public-sector and regulated-vertical focus. Closely comparable to Synapse360 on managed private/public cloud, public sector frameworks, and tier-3 data centers in the UK.
- Bell Integration: Bell Integration is a UK IT managed services and infrastructure provider with similar mid-market and enterprise focus. Comparable on managed cloud, data protection, and regulated-vertical delivery across the UK.
- iomart: iomart is a UK-listed managed cloud hosting provider operating its own data centers and offering managed Azure/AWS services. Direct comparison on owned UK infrastructure plus managed services for regulated mid-market customers.
- Claranet: Claranet is a European managed cloud and managed applications provider. Overlaps Synapse360 on multi-cloud managed services (Azure/AWS), VMware/Dell stacks, and regulated workloads across the UK and EMEA.
- Proact IT Group: Proact is a European managed services and infrastructure provider specializing in cloud, data management, and security. Comparable on Dell/VMware stacks, backup/DR managed services, and regulated-vertical positioning.
Broad incumbents
- Computacenter: Computacenter is a FTSE-listed UK enterprise IT provider offering managed services across cloud, workplace, and security. Overlaps Synapse360 on enterprise infrastructure managed services but at much larger scale and broader portfolio.
- Kyndryl: Kyndryl is the world's largest managed infrastructure services provider, spun out of IBM. Overlaps Synapse360 on enterprise-managed private cloud, mainframe, and security services, but operates globally and at far larger scale.
- Rackspace Technology: Rackspace is a global multi-cloud managed services specialist covering Azure, AWS, and private cloud. Comparable to Synapse360 on multi-cloud managed services, but at global scale with broader geographic reach.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
Synapse360 social profiles
Digital presenceSynapse360 financial estimates
Financial estimateRevenue estimate
Valuation estimate
Synapse360 leadership team
Management profileNumber of profiles
Profiles5 records
Synapse360 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Synapse360 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Synapse360
What does Synapse360 do?
Synapse360 delivers managed cloud infrastructure services through its Adaptive Cloud platform, providing organizations with private cloud, public cloud, backup, cyber recovery, disaster recovery, and storage-as-a-service capabilities. The offering is delivered from Tier 3 data centers using Dell and VMware-based infrastructure and is targeted at regulated, continuity-critical sectors such as healthcare, financial services, legal, and higher education.
Is Synapse360 a public or private company?
Synapse360 is a private company. It is classified as corporate owned and is currently operating.
When was Synapse360 founded?
Synapse360 was founded in 2000. It employs 11 to 50 people.
Where is Synapse360 based?
Synapse360 is headquartered in Manchester, United Kingdom, in the Europe region.
How does Synapse360 make money?
Four revenue lines are on record. Managed Cloud Infrastructure Services are the primary driver. The others are backup and Recovery Services, cyber Recovery Services and storage as a Service.
Who are Synapse360's main competitors?
Direct peers on record are Daisy Corporate Services, Six Degrees Group, ANS Group, Bell Integration, iomart, Claranet and Proact IT Group. Broad incumbents are Computacenter, Kyndryl and Rackspace Technology.
Does Synapse360 have an API?
No public API is recorded for Synapse360.
What industry is Synapse360 in?
Synapse360's product category is Managed Cloud Infrastructure Services. Its primary akta.pro industry code is BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP), with a secondary code of HDABABAA, Private Cloud Platforms (On‑Prem Cloud Stacks). Its NAICS code is 541513 and its SIC code is 7373.