Sullivan Super Service

What Sullivan Super Service does

Sullivan Super Service is a privately held residential trades company founded in 1964 and headquartered at 100 Purity Road in Pittsburgh/East McKeesport, Pennsylvania. It provides plumbing, heating, cooling, drain, indoor air quality, and electrical services to homeowners across Pittsburgh and Allegheny County, with 24/7 emergency availability and same-day scheduling. Service is delivered through a direct-to-consumer field model: licensed, insured, and NATE-certified technicians drive fully-stocked service vehicles to customer homes, perform on-site diagnosis, present upfront pricing, and complete 93% of repairs on the first visit. All repairs are backed by a 2-year warranty, and the company operates a distinctive superhero/branded identity ('Sully') and a community outreach program (Sully Cares, including a 24th annual food drive).

The company's revenue mix combines per-job professional services (repairs, diagnostics, clearing), one-time equipment sales with installation (HVAC systems, water heaters, mini-splits, plumbing fixtures), and a recurring Sullivan Service Plan maintenance membership. Premium diagnostic and inspection services are offered at promotional price points (e.g., $50 drain clearing, $50 whole-home plumbing inspection, $64 sewer camera inspection, $59 indoor air quality assessment, $99 A/C and furnace system checks). Higher-ticket installations are made accessible through a Synchrony Bank financing relationship offering 0% interest for 36 months on qualifying HVAC purchases and mini-splits from $75/month. The underlying technology stack is conventional for residential trades — sewer/drain video inspection, trenchless sewer line repair, indoor air quality diagnostics — augmented by a marketing website, local SEO, and active social channels (Facebook, Instagram, YouTube, X) and a regional partner network of Pennsylvania home service companies.

In January 2025, Sullivan Super Service was acquired by Sila Services, LLC, a strategic operating company expanding its presence in Western Pennsylvania. Sullivan continues to operate under its own brand from its Pittsburgh location, with the careers page now hosted on the Sila Services hiring infrastructure. The company is not publicly listed, does not disclose revenue, and reports 11–50 employees.

Name

Sullivan Super Service

Legal name

Sullivan Super Service

Website

https://sullivanservice.com

Company type

Private

Founded year

1964

Operating status

Operating

Headcount range

11–50 employees

Short description

Sullivan Super Service is a Pittsburgh-based residential plumbing, heating, cooling, drain, and electrical service company founded in 1964, serving homeowners across Pittsburgh and Allegheny County with 24/7 emergency dispatch, same-day service, and a 2-year warranty. Following its January 2025 acquisition by Sila Services, LLC, it operates as a subsidiary within the Sila platform.

Ownership category

akta.pro rank

Product category

Residential Plumbing and HVAC Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220), Plumbing, Heating, and Air-Conditioning Contractors (23822)

SIC

Construction - Special Trade Contractors (1700)

akta.pro primary industry

Emergency Commercial Plumbing Response (HSAOAMAL)

Keywords

• Residential plumbing services
• HVAC installation repair
• Drain cleaning services
• Home heating cooling
• Sewer line repair

Headquarters

HQ city

East Mckeesport

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Others

Revenue model

1. Residential Home Services: Revenue generated through service fees for plumbing, heating, cooling, electrical, and drain services delivered to residential homeowners on a per-job basis. Services include repairs, installations, maintenance, and inspections. The company stocks parts in trucks to complete 93% of repairs on the spot, enabling same-day service completion and immediate billing.
2. Equipment Sales with Installation: Revenue from selling and installing HVAC equipment (furnaces, air conditioners, mini-splits), water heaters, and plumbing fixtures, often facilitated through financing partnerships. Higher ticket transactions enabled by 0% financing for 36 months and Synchrony payment plans.
3. Service Plans and Maintenance Contracts: Annual maintenance plans (Sullivan Service Plan) providing priority scheduling, discounts on repairs, and regular preventive maintenance to generate recurring revenue from residential customers.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Sullivan Super Service is a Pittsburgh-area home services company that delivers plumbing, heating, cooling, drain, and electrical installation, repair, and maintenance to residential homeowners. Technicians are dispatched from its Pittsburgh headquarters to customer homes across Allegheny County, offering 24/7 emergency service, same-day scheduling, upfront pricing, and financing for larger jobs. The company supplements its core service work with an annual maintenance plan (Sullivan Service Plan) and equipment installations.

Product overview

Sullivan Super Service is a home services company offering a comprehensive portfolio of plumbing, heating, cooling, drain, indoor air quality, and electrical services. The company operates as a single-service business model with multiple service categories rather than a software platform. Core offerings include Plumbing Services (installation, repair, water heaters, leak detection, repiping), Heating Services (furnaces, heat pumps, boilers, smart thermostats), Cooling Services (AC installation, mini-splits, dehumidifiers), and Drain Services (sewer lines, camera inspection, hydro jetting, rooter). Additional services include Indoor Air Quality Assessments, Electrical Services, and a Maintenance Plan (Sullivan Service Plan). The company also offers financing options through Synchrony and promotions like the 'Skip Your Bills' furnace offer. Founded in 1964, the company serves Pittsburgh and Allegheny County, having been acquired by Sila Services in January 2025.

Differentiator

Problem solved

Functional benefit

Brands

• Sully Cares Program: Community outreach program supporting local organizations and community causes.

Products and services

• Plumbing Services Comprehensive residential plumbing services including installation, maintenance and repair, inspections, water heaters (including tankless), sump pumps, kitchen plumbing, water softeners, water filtration systems, frozen/burst pipe repair, leak detection, repiping, and gas lines for homeowners in the Pittsburgh and Allegheny County area.
• Heating Services Full range of residential heating services including installation, maintenance and repair, furnace services, heat pump systems, boilers, humidifiers, and smart thermostats for Pittsburgh-area homes.
• Cooling Services Residential air conditioning and cooling services including installation, maintenance and repair, mini-split systems, and dehumidifiers to keep homes comfortable during warm months.
• Drain Services Complete residential drain services including installation, repair, clearing, sewer lines, trenchless sewer line repair, water lines, camera inspection, rooter service, and hydro jetting.
• Electrical Services Residential electrical services including electrical rewiring repair, electrical panel repair, and generator installation, with financing options available for homeowners.
• Sullivan Service Plan (Maintenance Plan) Annual maintenance plan offering priority service, discounts on repairs, and preventive HVAC system maintenance throughout the year for residential customers.
• Financing Options Flexible financing options through Synchrony Bank, including 0% interest if paid in full within 18 months and various payment plans for HVAC, plumbing, water heater, and electrical services, enabling residential customers to afford larger installations.

Quantifiable outcome

• 93% of repairs completed on first visit due to fully-stocked service vehicles
• +2 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered flagship and core.

• Sila ServicesflagshipStrategic or Co-development Partner · 15 January 2025Sila Services, LLC acquired Sullivan Super Service Plumbing, Heating and Cooling in January 2025 to strengthen its presence in Western Pennsylvania. The acquisition aims to expand service offerings and invest in workforce development. Sullivan Super Service continues to operate under its brand from its Pittsburgh location.
• Sila Heating, Air Conditioning, Plumbing & ElectricalcoreStrategic or Co-development PartnerRegional partner serving the Greater Philadelphia area since 1989. Provides expert same-day HVAC, plumbing, and electrical services. Sullivan Super Service maintains partnership page listing them as a regional partner under the Sullivan Super Service brand network.
• Adam Home ServicescoreStrategic or Co-development PartnerTop-rated residential HVAC, plumbing and electrical services provider serving Chester, Delaware and Montgomery Counties in Pennsylvania since 2002. Listed as a regional partner on Sullivan Super Service's partner page.
• Delco Storm & Sewer ServicescoreStrategic or Co-development PartnerFull-service drain and sewer contractor for residential, commercial, and municipal customers across Delaware County and surrounding counties. Licensed and insured. Listed as regional partner on Sullivan Super Service's partner page.
• Gary & Sons, Inc.coreStrategic or Co-development PartnerDependable home comfort services provider serving DuBois, Clearfield, St. Marys, and surrounding areas since 1978. Offers HVAC, plumbing, electrical, water filtration, and generator services. Listed as regional partner on Sullivan Super Service's partner page.
• Triangle Heating, Cooling, Plumbing & ElectricalcoreStrategic or Co-development PartnerReliable HVAC, plumbing, drain and electrical services provider serving Bellefonte and Central Pennsylvania for over 30 years. Listed as regional partner on Sullivan Super Service's partner page.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Sila Heating, Air Conditioning, Plumbing & Electrical: Sister brand under Sila Services, LLC (Sullivan's parent) offering the same residential HVAC, plumbing, and electrical service model in the Greater Philadelphia market since 1989. Directly comparable product mix, customer profile, and operating playbook.
• Adam Home Services: Sister company under Sila Services providing residential HVAC, plumbing, and electrical services in Chester, Delaware, and Montgomery Counties, PA since 2002. Listed as a regional partner on Sullivan's partner page with virtually identical service offering.
• Gary & Sons, Inc. Sister company under Sila Services delivering HVAC, plumbing, electrical, water filtration, and generator services in DuBois, Clearfield, and St. Marys, PA since 1978. Long-tenured local brand comparable to Sullivan's market position.
• Triangle Heating, Cooling, Plumbing & Electrical: Sister company under Sila Services serving Bellefonte and Central PA for 30+ years with HVAC, plumbing, drain, and electrical services. Same multi-trade residential model as Sullivan under the same parent.
• Delco Storm & Sewer Services: Sister company under Sila Services providing drain, sewer, and plumbing services across Delaware County and surrounding PA counties. Specializes in the drain/sewer side of the same residential service offering.
• Horizon Services: Large regional residential HVAC, plumbing, and electrical services company serving the Mid-Atlantic (DE, MD, PA, NJ). Operates a comparable multi-trade, technician-dispatched, 24/7 service model with similar membership programs and brand-equity emphasis.

Broad incumbents

• One Hour Heating & Air Conditioning: National franchise brand for residential HVAC and related services operating across the U.S. Comparable residential heating/cooling service model with strong brand recognition, though broader geographic footprint dilutes the local-equity positioning that Sullivan relies on.
• HomeServe USA: Public home-services platform offering plumbing, HVAC, and electrical service plans and contractor dispatch nationally. Comparable residential service offering and membership-revenue model, but at vastly greater scale with a different capital-light go-to-market.
• Roto-Rooter: National plumbing and drain services franchise with strong recognition in drain cleaning, sewer line, and plumbing — directly overlapping with Sullivan's drain and plumbing service lines and serving the same residential customer.

Regional players

• Matt Mertz Plumbing: Local residential plumbing and HVAC service company also serving the greater Pittsburgh area. Comparable service mix and residential customer base but smaller scale and lacking Sullivan's multi-trade breadth.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/SullivanService
• YouTubeyoutube.com/channel/UCOchBHI-hV7x24mY4x13r5w
• Facebookfacebook.com/SullivanSuperService
• Instagraminstagram.com/sullivansuperservice

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sullivan Super Service