What Customs City Global Solutions does

Customs City Global Solutions, operating as CustomsCity, is a private Canadian-American customs compliance software company founded in 2018 and headquartered in Pickering, Ontario, with operational reach into the United States. The company operates a cloud-based SaaS platform and API that automates U.S. and Canadian cross-border trade filings, including ABI entries, ACE/AMS eManifests (Air, Ocean, Truck), ISF '10+2,' FDA Prior Notice, Section 321 / Type 86, Type 01 / Type 11, Electronic In-Bond movements, eAWB, and Truck Slot Booking. Target customers span customs brokers, freight forwarders, eCommerce (particularly D2C) operators, CFS warehouses, air/ocean/highway carriers, and importers. The platform is delivered through separate portals for truck/RNS/in-bond (northern border), truck/RNS (southern border), air/ocean/ISF/Type 11, and a customer billing portal, with self-service onboarding, a 30-day free trial, and 24/7 human support.

The technical core combines the filing API with two proprietary AI modules: CustomsAI HTS Classification, which uses natural language processing to match plain-language product descriptions against the HTS tariff schedule with ranked recommendations and confidence scores (trained on millions of real-world classifications), and CustomsAI Duty Calculation, which pulls live CBP tariff rates to compute duties, MPF, HMF, and other charges. Adjacent modules include Automated MID (manufacturer ID) creation and verification, CBP Manifest Query, FSN/RNS notifications, Electronic In-Bond, and a Truck Slot Booking System for Ground Handling Agents. The platform is API-first, with documented integration paths into leading eCommerce, WMS, and TMS systems.

Revenue is generated through tiered monthly subscriptions ranging from a free plan (10 transactions/month) to an eCommerce plan ($1,999/month for 100,000 transactions), billed on usage-based pricing with declining per-transaction costs at scale (25 cents at the Grow tier down to 2 cents at the eCommerce tier). Go-to-market combines product-led growth (self-serve, free trial) with direct enterprise sales and a channel network of US-licensed customs brokers and bonded warehouses at six major US gateway airports (LAX, Long Beach, JFK, Miami, ORD, San Francisco). A ten-language website, a Mexico phone number, and consulting offerings for Single Window and Port Community Systems indicate geographic and service-line expansion. No external funding, ownership structure, or revenue figures are disclosed.

Name

Customs City Global Solutions

Legal name

Customs City Global Solutions Inc.

Website

https://customscity.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

CustomsCity is a cloud-based SaaS platform that enables customs brokers, freight forwarders, eCommerce operators, warehouses, and carriers to file U.S.–Canada trade declarations, eManifests, and compliance submissions, augmented by AI-driven HTS classification and duty calculation.

Ownership category

akta.pro rank

Product category

Customs Compliance Software

NAICS

Couriers and Messengers (492)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Customs Declaration & Filing (Import/Export Entry) Platforms (TLAEAOAA)

Keywords

• Customs compliance software
• EManifest filing platform
• HTS classification tool
• Cross-border trade automation
• Customs brokerage SaaS

Headquarters

HQ city

Pickering

HQ country

Canada

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Transaction-based SaaS: Monthly subscription plans with tiered pricing based on transaction volume. Users pay per transaction sent to CBP with different price points per transaction depending on plan level.
2. Subscription SaaS: Monthly subscription tiers from Free to Enterprise plans, billed monthly. Includes varying transaction limits and features per tier.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Customs City Global Solutions offers a cloud-based SaaS customs compliance platform that enables businesses to file electronic trade declarations, eManifests, and related filings with U.S. CBP and Canadian authorities. The platform combines AI-powered HTS code classification and duty/landed-cost calculation with module-based filing services (ACE Air/Ocean/Truck eManifest, ABI, ISF, FDA Prior Notice, Type 86/Section 321, in-bond, and release/status notifications), targeted at customs brokers, freight forwarders, eCommerce/D2C operators, importers, carriers, and warehouses.

Product overview

CustomsCity Global Solutions offers a unified customs compliance platform combining automation, AI, and deep compliance expertise. The core CustomsCity Platform is a cloud-based SaaS solution for eManifest and trade declaration filing across U.S. and Canadian borders. The platform integrates two AI-powered modules (CustomsAI HTS Classification and CustomsAI Duty Calculation) alongside core filing services (ACE Air/Ocean/Truck eManifest, ABI, ISF, Type 86, FDA Prior Notice) and add-on modules (CBP Manifest Query, Automated MID, In-Bond System, Freight Status Notifications). Services are complemented by customs compliance and consulting offerings. The platform serves customs brokers, freight forwarders, eCommerce operators, importers, warehouses, and logistics providers.

Differentiator

Problem solved

Functional benefit

Products and services

• CustomsCity Platform A modern cloud-based SaaS Customs Compliance platform/API for eManifest and trade declaration entry filing, supporting U.S. and Canada border operations with 24/7 support. Targeted at customs brokers, freight forwarders, eCommerce operators, importers, carriers, and warehouses.
• CustomsAI HTS Classification AI-powered HTS code classification tool that analyzes product descriptions in natural language against millions of real-world tariff classifications, providing ranked matches with confidence scores. Classifies products 10x faster than manual methods. For customs brokers, importers, and eCommerce operators.
• CustomsAI Duty Calculation AI-powered duty calculation tool that provides instant complete breakdown of duties, taxes and fees (MPF, HMF) and total landed costs using real-time CBP tariff rates pulled directly from CBP databases. For customs brokers, importers, and eCommerce operators needing landed cost transparency.
• USA eCommerce Clearance Service All-in-one cross-border US eCommerce customs clearance solution supporting air, ocean, and truck shipments with Section 321 and Type 86 options, integrated with bonded warehouses for D2C fulfillment. For eCommerce operators and D2C brands.
• CBP Manifest Query Tool to query manifest information from the CBP AMS/ACE system in real time, returning date of arrival, ports, manifested quantity, house details, and disposition codes. For customs brokers, forwarders, and warehouses needing shipment visibility.
• Automated MID (Manufacturer Identification) System to mass create or verify CBP Manufacturer Identification codes for high-volume entry processing with Easy Mapper tool for Excel/CSV uploads. For customs brokers and eCommerce operators scaling high-volume imports.
• ACE Air eManifest / ACAS ACE (Automated Commercial Environment) platform for processing air eManifest submissions and ACAS filings from air carriers, freight forwarders, warehouses, and customs brokers.
• ACE Ocean eManifest ACE platform for ocean eManifest submissions and PTT/in-bond tracking. For ocean carriers, NVOCCs, and freight forwarders.
• ACE/ACI Truck eManifest Truck eManifest services for both U.S. (ACE) and Canadian (ACI) borders. For highway carriers and brokers managing cross-border trucking compliance.
• CBP Electronic In-Bond System System for electronic in-bond transportation and tracking of goods. For carriers, brokers, and bonded warehouses managing in-bond shipments.
• ISF - Importer Security Filing (10+2) Importer Security Filing 10+2 service for mandatory U.S. CBP security requirements on ocean imports. For importers and freight forwarders.
• FDA Prior Notice FDA Prior Notice submission service for food, beverage, and cosmetic shipments regulated by FDA PGA. For brokers, freight forwarders, and importers.
• ABI (Automated Broker Interface) Automated Broker Interface for licensed customs brokers to submit entry data electronically to U.S. CBP.
• Type 01 & Type 11 eCommerce eCommerce customs clearance entry types Type 01 and Type 11; Type 11 does not require bond and allows consolidation. For eCommerce operators and customs brokers.
• Type 86 (Section 321) Section 321 Data Pilot for duty-free imports under $800, with electronic release within 30 minutes. For eCommerce D2C operators and brokers.
• FSN - Freight Status Notification Freight Status Notification system for U.S. warehouse-to-shipment tracking. For warehouses, brokers, and forwarders needing real-time cargo visibility.
• RNS - Release Notification System Release Notification System for Canadian (ACI) eManifest notices. For Canadian carriers, brokers, and forwarders.
• eAWB - Electronic Air Waybill Electronic Air Waybill service for IATA e-freight compliance. For air freight forwarders and carriers.
• ACI Air eManifest Air eManifest filing service for Canada Border Services Agency (CBSA) ACI program. For air carriers and Canadian brokers.
• Export Manifest Export Manifest filing service for outbound cross-border shipments. For freight forwarders, carriers, and brokers.
• AES (Automated Export System) Automated Export System filing service for EEI filings required by U.S. Census/Foreign Trade Regulations. For exporters, brokers, and forwarders.
• Customs Compliance Consulting Expert consulting services for customs compliance requirements. For organizations seeking advisory support on U.S./Canada cross-border compliance programs.
• Single Window / Port Community System Consulting Consulting for single window and port community system implementations. For government agencies, ports, and trade operators.
• Truck Slot Booking System Truck slot booking system for Ground Handling Agents (GHAs) at ports and airports. For ground handlers, carriers, and port operators.

Quantifiable outcome

• Cut manual processing time by up to 50%
• +2 more outcomes

Named customers1 record

Segments8 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability6 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core.

• Leading Global Logistics CompaniescoreStrategic or Co-development PartnerPartnership with leading global air, ocean, and truck logistics companies to provide comprehensive customs clearance services through the CustomsCity platform. These partners utilize the platform for eManifest submissions and compliance management.
• Bonded WarehousescoreStrategic or Co-development PartnerStrategic partnerships with bonded warehouses located at LAX, Long Beach, JFK, Miami, ORD, and San Francisco. These locations enable efficient CFS (Container Freight Station) operations, cargo scanning, and customs inspection support for eCommerce shipments.
• Licensed US Customs BrokerscoreChannel Partner/ Reseller/ DistributorNetwork of licensed US customs brokers focused on eCommerce customs clearance including PGA (Prior Notice) regulated shipments. These brokers provide filing services using CustomsCity platform for Type 86, ISF, and other compliance submissions.
• eCommerce Fulfillment CenterscoreStrategic or Co-development PartnerPartnership with fulfillment centers offering linehaul, labeling, customs clearance, warehousing, and delivery services. These centers enable the end-to-end D2C customs clearance process for eCommerce operators.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Avalara: Avalara, owned by Vista Equity Partners, expanded into trade and customs compliance (CrossBorder, Tariff Code Classification) covering HTS classification and duty calculation — the same AI modules CustomsCity sells. It competes primarily at the enterprise cross-border eCommerce and importer level.
• Oracle Global Trade Management (Oracle GTM): Oracle GTM is an enterprise trade compliance and customs management module within Oracle's SCM/ERP suite, providing classification, restricted-party screening, and electronic filing. It is a broad incumbent alternative for large enterprises considering point tools like CustomsCity.
• Descartes Systems Group: Descartes is a global logistics technology incumbent with a comprehensive customs and trade compliance suite (Visual Compliance, CustomsInfo, etc.) that directly overlaps with CustomsCity's filing and classification capabilities. It is the dominant competitor in the same target buyer (brokers, 3PLs, carriers) but operates at vastly greater scale and breadth.
• SAP Global Trade Services (SAP GTS): SAP GTS is an enterprise-grade trade compliance suite covering customs declarations, classification, and screening inside the SAP ERP ecosystem. It competes for the same large multinational and broker customers as CustomsCity, but as part of a much broader ERP portfolio.

Direct peers

• Magaya Supply Chain: Magaya offers a customs brokerage and freight forwarding software platform that, like CustomsCity, targets brokers and forwarders with digital filing, HTS lookup, and ACE/ACI integration. It is the closest direct mid-market competitor in product scope and customer profile.
• Integration Point: Integration Point provides trade compliance software including HTS classification, denied-party screening, and customs filing workflows, targeting global manufacturers and brokers. It is a direct mid-market competitor to CustomsCity's compliance modules.
• KlearNow.ai: KlearNow provides AI-powered customs clearance and drayage automation for importers and brokers, with document data extraction and broker filing workflows overlapping heavily with CustomsCity's AI HTS and eManifest products. It is a venture-backed direct competitor pursuing the same AI-led automation narrative.
• BorderConnect: BorderConnect is a Canada-based ACE/ACI eManifest and ACI/FAST truck border filing platform with strong coverage of the U.S.–Canada trucking corridor. It directly competes with CustomsCity's ACE/ACI Truck eManifest and RNS modules for highway carriers and brokers.
• CSC (Customs Support & Compliance) / Customs Support Group: Customs Support Group is a large outsourced customs brokerage and trade-compliance services firm in Europe that increasingly bundles proprietary technology around filings and classification. It overlaps with CustomsCity on the customs declaration/filing and HTS classification capabilities and on cross-border eCommerce flows.

Emerging players

• ClearCustoms (formerly ClearTrade): ClearCustoms/ClearTrade offers digital customs brokerage and clearance software aimed at brokers and importers filing electronically into ACE/AMS, with overlapping focus on cross-border eCommerce. It is a smaller emerging direct competitor to CustomsCity's filing modules.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks1 record

Key highlights7 records

Customer concentration

• Xx.com/CustomsCity
• Facebookfacebook.com/CustomsCityGlobalSolutions
• LinkedInlinkedin.com/company/customs-city
• Instagraminstagram.com/customscity

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Customs City Global Solutions