TapBox

What TapBox does

TapBox (SIA 'Tapbox') is a Riga, Latvia-based private limited company founded in 2015 that provides end-to-end self-service kiosk solutions to enterprises across healthcare, retail, transportation, cinema, hotel, catering, and entertainment verticals. The company's core technical offering is a cloud-based self-service kiosk platform with a resilient user application framework, tamper-proof operating system, automated maintenance mode, and a remote administration system that delivers real-time device monitoring, configuration management, and over-the-air software updates. TapBox positions itself as a one-stop provider, combining proprietary software development with partner-sourced hardware (Verifone payment terminals, Polytouch displays) and ongoing system management.

TapBox operates across 9 countries with 250 terminals under active management and has executed 21 system integrations, including hospital information systems, payment modules, and ticketing platforms. Its modular product portfolio includes four annual software license SKUs (TBX-SSP-STD-1Y base, TBX-SSP-INT-1Y with external integration, TBX-SSP-CASH-1Y with cash handling, and TBX-POS-CASH-1Y POS solution), complemented by hardware procurement, custom software development, and managed maintenance services. The go-to-market is direct enterprise sales supported by content marketing and partnerships with LIAA, the EU Recovery Fund, LTRK, and Merito Partners (which invested in February 2023). Documented outcomes include a 6x reduction in patient wait times at Riga East Clinical University Hospital, a 2x reduction in administrative workload, and a 40% reduction in retail queue times attributable to self-service deployment.

Name

TapBox

Legal name

SIA "Tapbox"

Website

https://tapbox.eu

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

TapBox is a Latvian one-stop self-service kiosk solutions provider offering custom hardware, proprietary software, and maintenance services across healthcare, retail, transportation, cinema, hotel, and catering industries in 9 European countries.

Ownership category

akta.pro rank

Headquarters

HQ city

Riga

HQ country

Latvia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Supply Chain, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Licensing: Annual software licensing model for self-service solution software. Product codes include TBX-SSP-STD-1Y (base software), TBX-SSP-INT-1Y (with external integration), TBX-SSP-CASH-1Y (with cash handling), and TBX-POS-CASH-1Y (POS cash solution). Licenses include renewal, subscription, and maintenance for 1-year periods.
2. Hardware Sales: Hardware procurement and consulting services. Hardware is designed, sourced, and assembled in partnership with global suppliers to guarantee highest quality standards. Indoor/outdoor, single/double sided, wall-mounted/free-standing configurations available.
3. Professional Services: Custom software development and consulting services. Working with clients from requirement specification through system development, acceptance, delivery, and maintenance. UI/UX application development according to client requirements.
4. System Maintenance: Ongoing system management and maintenance services ensuring terminals work as designed, can be monitored remotely, and updates are deployed seamlessly.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

TapBox provides turnkey self-service kiosk solutions covering hardware procurement, custom software development, and ongoing maintenance for enterprise clients across healthcare, retail, transportation, cinema, hotel, catering, and entertainment industries. Core deliverable is a cloud-managed kiosk platform with remote administration, supported by annual software licenses, optional cash-handling and integration modules, and managed maintenance services.

Product overview

TapBox is a one-stop self-service solution provider offering a modular platform architecture. The core offering consists of the Tapbox Self-Service Solution platform with integrated remote administration and monitoring capabilities, supported by a cloud-based management system. The product portfolio includes four distinct software license tiers: TBX-SSP-STD-1Y (base self-service license), TBX-SSP-INT-1Y (with external integration capability), TBX-SSP-CASH-1Y (with cash handling), and TBX-POS-CASH-1Y (POS solution with cash handling). These are complemented by professional services including software development and consulting, system management and maintenance, and hardware procurement. The company provides complete turnkey solutions spanning healthcare, catering, cinema, entertainment, hotel, and ticketing industries.

Differentiator

Problem solved

Functional benefit

Products and services

• Tapbox Self-Service Solution (Core Platform) TapBox's primary self-service kiosk platform that enables organizations to deploy terminals for customer self-service tasks including information access, inventory availability, menus, buying/selling, queue management, and ticketing without live customer service representatives.
• Tapbox Remote Administration and Monitoring System Cloud-based remote monitoring and management system for all terminals, enabling real-time device status information, remote software updates, statistics, configuration changes, and automated maintenance mode in case of device malfunction.
• TBX-SSP-STD-1Y Self-Service Software License Annual base self-service solution software license covering license renewal, subscription, and maintenance for the core Tapbox self-service platform. Product code: TBX-SSP-STD-1Y. Period: 1 year.
• TBX-SSP-INT-1Y Self-Service Software License with External Integration Annual self-service solution software license with external integration capability, covering license renewal, subscription, and maintenance, and enabling connection to third-party systems such as payment modules, ticketing, and hospital information systems. Product code: TBX-SSP-INT-1Y. Period: 1 year.
• TBX-SSP-CASH-1Y Self-Service Software License with Cash Handling Annual self-service solution software license with cash payment handling capability, covering license renewal, subscription, and maintenance, and enabling cash and card acceptance at terminals. Product code: TBX-SSP-CASH-1Y. Period: 1 year.
• TBX-POS-CASH-1Y POS Software License with Cash Handling Annual point-of-sale solution software license with cash payment handling capability, covering license renewal, subscription, and maintenance, and enabling POS-style transactions with cash and card acceptance. Product code: TBX-POS-CASH-1Y. Period: 1 year.
• Custom Software Development and Consulting Services Custom software development and consulting services including integrations with existing business systems and development of tailored UI/UX applications and self-service solutions for specific client needs.
• System Management and Maintenance Services Ongoing system management and maintenance services ensuring terminal networks operate as intended, with remote monitoring and seamless software update deployment across the deployed fleet.
• Hardware Procurement and Consulting Hardware procurement and consulting services covering selection, sourcing, and assembly of self-service kiosks in partnership with top European hardware suppliers, offered in indoor/outdoor, single/double sided, wall-mounted and free-standing configurations.

Quantifiable outcome

• Patient wait times decreased 6x compared to regular registry
• +4 more outcomes

Named customers2 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Two partnerships are on record, tiered core and minor.

• VerifonecoreTechnology or IntegrationVerifone is a hardware partner providing payment terminals integrated into TapBox self-service solutions. Verifone is a global leader in payment and commerce solutions.
• Latvijas Tirdzniecības un rūpniecības kamera (LTRK)minorGTM or Marketing PartnerLTRK (Latvian Chamber of Commerce and Industry) is a business association partner supporting TapBox's commercial activities in Latvia.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Acrelec: France-based global provider of self-service kiosks, POS, and digital signage solutions for retail, QSR, and hospitality. Directly comparable in product scope (custom kiosk + software) and verticals served (catering, retail, transport ticketing).
• Pyramid Computer: Germany-based manufacturer of custom self-service kiosks and terminals for retail, healthcare, and public sector. Highly comparable in offering custom hardware/software kiosk solutions across multiple European verticals.
• ZIVELO: US-based self-service kiosk solutions provider offering hardware, software, and managed services for QSR, healthcare, retail, and entertainment. Closely aligned in full-stack custom kiosk model and vertical-agnostic positioning.
• AURES Technologies: France-based manufacturer of POS systems, self-service kiosks, and integrated retail technology solutions. Comparable in offering combined hardware and software for hospitality, retail, and ticketing deployments.
• Meridian Kiosks: US-based self-service kiosk manufacturer and integrator serving healthcare, retail, government, and entertainment. Direct comparable in full-stack custom kiosk delivery model and multi-vertical positioning.

Broad incumbents

• Posiflex Technology: Global POS and kiosk hardware manufacturer with a broad product portfolio. Comparable as a hardware platform provider for self-service deployments, but operates at a much larger scale across multiple geographies.
• Elo Touch Solutions: Major global touchscreen and interactive kiosk hardware vendor. Comparable as a foundational component supplier (and competitor) for self-service kiosk deployments across retail, hospitality, and healthcare.
• NCR Voyix: Global enterprise self-service technology provider for retail, hospitality, and financial services. Comparable end-market exposure but operates as a broad incumbent rather than a specialized mid-market customizer.
• Diebold Nixdorf: Global provider of self-service banking, retail, and connected commerce solutions. Overlaps with TapBox in ticketing and retail self-service but at significantly larger scale and broader scope.

Emerging players

• KioSoft: Provider of kiosk management software and unattended payment solutions for laundry, vending, and self-service retail. Partial overlap as a software/management layer for self-service terminals, more specialized in unattended payment verticals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/tapbox.eu
• LinkedInlinkedin.com/company/tapbox

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TapBox