Intouch with Health

What Intouch with Health does

Intouch with Health is a UK-based digital health software company that delivers patient flow management and outpatient workflow solutions to the National Health Service. Founded in 1999 and headquartered in Cirencester, the company has been acquired by VitalHub UK and now operates as a brand within VitalHub's portfolio of NHS-focused digital health brands. Its core product, the Intouch Patient Flow Platform, manages entire patient workflows and optimises flow across outpatient and elective care settings, with adjacent capabilities including patient tracking lists, referral and waiting list management, and integration with perioperative pathways via sister products such as Synopsis and Beautiful Information. The platform serves NHS Trusts, Integrated Care Boards, mental health services, and hospitals, with named deployments at Kingston Hospital, Ashford and St Peter's Hospital, and NHS Hampshire and Isle of Wight, including co-development of the first digital Section 136 Pathway for mental health crisis care.

The business model is built on enterprise SaaS subscriptions for NHS organisations supplemented by implementation, configuration, training, and ongoing technical support services. Pricing is quote-based and not publicly disclosed, consistent with UK public-sector enterprise procurement. Distribution is direct field sales targeting NHS decision-makers, supported by content marketing, an annual Patient Flow Transformation conference, webinars, case studies, and email nurture. Within the wider VitalHub UK group, Intouch sits alongside complementary brands (SHREWD for system-wide visibility, Novari for referral management, MyPathway for patient engagement, S12 Solutions for mental health crisis care, MedCurrent for radiology decision support, and Strata Health for care transitions), creating a multi-product platform for cross-sell into existing NHS accounts.

Intouch itself has executed M&A activity, including the acquisition of ADI Health in November 2022, while the parent group has continued to acquire and integrate adjacent UK digital health brands. The company maintains a small employee base of 11-50 people, operates exclusively in the United Kingdom, and generates revenue from recurring NHS contracts. Mike Sanders serves as Chief Executive Officer. No public financials, headcount growth data, or AI/ML capabilities are disclosed in the available source material.

Name

Intouch with Health

Legal name

Intouch with Health

Website

https://intouchwithhealth.co.uk

Company type

Private

Founded year

1999

Operating status

Acquired

Headcount range

11–50 employees

Short description

Intouch with Health is a UK-based digital health software company that provides patient flow management and outpatient workflow solutions to NHS Trusts, Integrated Care Boards, and hospitals, operating as a brand within the VitalHub UK portfolio.

Ownership category

akta.pro rank

Product category

Patient Flow Management Software

NAICS

General Medical and Surgical Hospitals (6221), Ambulatory Health Care Services (621)

SIC

Services-Health Services (8000)

akta.pro primary industry

Hospital Shared Services, GPOs & System Support Organizations (HLAFAAAO)

akta.pro secondary industry

Patient Access, Registration & Intake (Front-End RCM) (HLACACAE)

Keywords

• Patient flow management
• Healthcare workflow software
• NHS digital health
• Outpatient management software
• Elective care platform

Headquarters

HQ city

Cirencester

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Healthcare Software Subscriptions: SaaS-based software subscriptions for NHS trusts and healthcare organisations for patient flow management and operational coordination. Revenue generated through annual licensing and subscription contracts with healthcare providers.
2. Implementation and Support Services: Professional services for system implementation, configuration, training, and ongoing technical support for healthcare organisations deploying the platform

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Intouch with Health provides a holistic digital platform for elective services that manages entire patient workflows and optimises flow in outpatient care. Operating as part of VitalHub UK's portfolio of UK digital health brands, it supports NHS Trusts, hospitals, Integrated Care Boards, and mental health services with patient flow management, outpatient booking optimisation, waiting list management, and end-to-end pathway coordination.

Product overview

Intouch with Health, acquired by VitalHub UK, operates as a comprehensive health-tech platform offering multiple integrated digital solutions. The portfolio includes core products for patient flow management (Intouch with Health, SHREWD, MCAP), planned and unplanned care (Synopsis, Beautiful Information, Novari), patient engagement (MyPathway, Induction Healthcare), mental health crisis care (S12 Solutions, Resilience), and workforce management (Pathway, Course Manager, Arena, Accent, Premier IT). Additional solutions cover diagnostics (MedCurrent), scheduling (BookWise), analytics (Insights, Hicom), and care transitions (Strata Health). The company follows a platform-plus-modules architecture where products like Accent and Pathway serve as modular add-ons to core workforce compliance offerings, while products like S12 Solutions include sub-modules for specific mental health processes.

Differentiator

Problem solved

Functional benefit

Products and services

• Intouch with Health A holistic platform for elective services that manages entire patient workflows and optimises flow in outpatient care, designed for NHS Trusts, hospitals, and other healthcare providers.
• SHREWD

Quantifiable outcome

• Coordinate patient movement through entire health system
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• CEMBookscoreTechnology or IntegrationVitalHub UK and CEMBooks announced a partnership focused on supporting NHS organisations with complementary digital tools for operational insight and situational awareness. This partnership enhances the broader VitalHub portfolio including Intouch with Health capabilities.
• Novari HealthcoreStrategic or Co-development PartnerNovari Health was acquired by VitalHub UK and now operates as part of the portfolio. South West Provider Collaborative became the first NHS organisation to commission Novari's workflow, referral and waiting list management software following the acquisition.
• NHS Hampshire and Isle of WightcoreStrategic or Co-development PartnerCollaborative development of end-to-end Section 136 Pathway solution developed with VitalHub UK and system partners in Hampshire and the Isle of Wight. Created the first digital Section 136 pathway.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• TPP: UK health IT vendor that supplies the SystmOne EPR used across many NHS trusts, including extensive patient flow, booking, and operational modules. Directly comparable as a UK health IT platform with deep NHS penetration.
• Nervecentre Software: UK-based mobile EPR and patient flow vendor focused on NHS hospitals, with strong capabilities in real-time patient tracking, clinical observations, and hospital operations — directly overlapping with Intouch's outpatient flow and patient tracking functionality.
• System C Healthcare: UK health IT company providing hospital EPR, patient administration, and clinical systems to NHS trusts. Competes with Intouch for NHS operational and patient management software budgets.
• Induction Healthcare: UK-focused healthcare communication and patient pathway platform that improves interactions between healthcare teams and patients. Now part of the VitalHub UK portfolio alongside Intouch, with overlapping NHS enterprise sales motion.
• Strata Health: Care transition and patient flow software vendor, now operating as part of the VitalHub UK portfolio alongside Intouch. Highly comparable product category (transitions of care / patient flow) and shared NHS customer base.
• Novari Health: Provider of workflow, referral, and waiting list management software to health systems; acquired by VitalHub UK. Directly comparable in NHS waiting list and referral management use cases that overlap with Intouch's outpatient flow capabilities.

Broad incumbents

• VitalHub Corporation: Parent company of VitalHub UK; a publicly listed (TSX: VHI) health technology group with a portfolio spanning patient flow, operational management, and workforce solutions across multiple geographies.
• Epic Systems: Largest US-based EPR vendor, increasingly winning NHS trust-wide EPR contracts. Represents the primary 'single EPR' competitive threat to point solutions like Intouch for patient flow management.
• Oracle Health (formerly Cerner): Global health IT incumbent with significant NHS EPR deployments. Competes for the same NHS hospital operational budgets and could displace Intouch's patient flow modules within a broader trust contract.

Emerging players

• Alcidion: Health technology company providing patient flow, clinical decision support, and interoperability solutions to hospitals, including UK and Australian NHS-equivalent customers. Comparable as a patient flow-focused vendor with similar buyer personas.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/intouch-with-health
• Xx.com/intouchflow

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Intouch with Health