Contact Community Services
Contact Community Services is a 501(c)(3) nonprofit founded in 1971 that provides crisis intervention, suicide prevention, school-based mental health services, and community training across Central and Northern New York, serving as the regional 988 Lifeline and 211CNY provider.
- Company typePrivate
- Founded1971
- HeadquartersEast Syracuse, United States
- Headcount51–100
- GTM typeB2B and B2C
- OfferingServices
What Contact Community Services does
Contact Community Services, Inc. is a 501(c)(3) nonprofit founded in 1971 and headquartered at 6311 Court Street Road, East Syracuse, New York. It delivers crisis intervention, suicide prevention, and mental-health support across Central and Northern New York through three integrated program areas: Crisis and Suicide Prevention (Contact Warmline, 988 Suicide & Crisis Lifeline, 211CNY, and TeleCare), School Support Services (PAX Good Behavior Game, PAX Tools, Primary Project, Student Assistance Program, Suicide Safety in Schools, and Youth Development Services delivered across five school districts), and Training and Education (QPR, ASIST, and SafeTALK). It is the designated 988 regional crisis call center for nine counties and the 211 service provider for five counties, and maintains American Association of Suicidology certification (since 1991, re-certified 2021), AIRS accreditation, and a New York State OASAS operating certificate.
Contact Community Services firmographics
Firmographics- Name
- Contact Community Services
- Legal name
- Contact Community Services, Inc.
- Website
- https://contactsyracuse.org
- Company type
- Private
- Founded year
- 1971
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Contact Community Services is a 501(c)(3) nonprofit founded in 1971 that provides crisis intervention, suicide prevention, school-based mental health services, and community training across Central and Northern New York, serving as the regional 988 Lifeline and 211CNY provider.
- Ownership category
- akta.pro rank
Contact Community Services industry classification
Industry- Product category
- Community Mental Health Crisis Intervention Services
- NAICS
- Emergency and Other Relief Services (624230), Emergency and Other Relief Services (62423), Individual and Family Services (6241), Social Assistance (624), Community Food and Housing, and Emergency and Other Relief Services (6242)
- SIC
- Services-Social Services (8300), Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Mental Health & Crisis Support Services (BPAGAEAH)
- akta.pro secondary industries
- Mental Health & Crisis Support Services (BPAGACAD), Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK), Crisis Support, Suicide Prevention & Acute Behavioral Triage Platforms (HLALAEAI), Crisis Response & Threat Assessment (Suicide Prevention, Violence Prevention) (EDAJAIAH), Crisis Intervention & Suicide Prevention Services (EDALAFAD), Emergency Dispatch, Call Center Monitoring & Response Services (HSAHAHAG)
Keywords
Where Contact Community Services is headquartered
LocationHeadquarters
- HQ city
- East Syracuse
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Contact Community Services business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Donations and Charitable Contributions: Contact Community Services accepts donations through online portals (PayPal), Venmo (@ContactCommunityServices), QR codes, and mail. Monthly recurring gifts are encouraged as a way to maintain responsive crisis support services. The organization is a registered 501(c)(3) nonprofit with Tax ID 16-0984299.
- Government and Foundation Grants: Funding comes from United Way of Central New York, United Way of Greater Oswego County, United Way of Northern New York, New York State, Onondaga County, and the Central New York Community Foundation (which provided a grant for the training center). The organization also receives support from the NY State Office of Alcohol and Substance Abuse Services for prevention services.
- Event Revenue (Summit Tickets and Sponsorships): The CNY Youth Mental Health Summit generates revenue through professional early bird tickets ($125), college student tickets ($75), and corporate sponsorships. Sponsorship packets are available for organizations to support the event.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free Crisis and Support Services |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels8 records
Contact Community Services product offering
Product offeringCore offering
Contact Community Services operates a portfolio of free crisis intervention, suicide prevention, and community mental health services for Central and Northern New York. It runs the Contact Warmline, the regional 988 Suicide & Crisis Lifeline, and the 211CNY resource helpline, alongside the TeleCare telephone reassurance program for seniors. The organization also delivers evidence-based school mental health programs (PAX, Primary Project, Student Assistance Program, Suicide Safety in Schools, Youth Development Services) directly to school districts, and provides free community suicide prevention training (QPR, ASIST, SafeTALK).
Product overview
Contact Community Services operates as a nonprofit mental health and crisis intervention organization offering a coordinated portfolio of services across three broad program areas: Crisis Services (Contact Warmline, 988 Suicide & Crisis Lifeline, 211CNY, TeleCare), School Support Services (PAX Good Behavior Game, PAX Tools, Primary Project, Student Assistance Program, Suicide Safety In Schools, Youth Development Services), and Training & Education (QPR, ASIST, SafeTALK). The organization functions as a platform of interconnected services where crisis lines connect callers to community resources and school programs, with training services supporting both internal programs and community-wide suicide prevention.
Differentiator
Problem solved
Functional benefit
Products and services
- Contact Warmline A free, confidential supportive listening telephone service providing emotional connection and conversation for individuals experiencing stress, loneliness, or everyday life challenges. Staffed by trained volunteer Community Connectors and available Monday-Friday 7AM-3PM at 315-251-0600; seamlessly connects callers to 988 or 211 when additional support is needed.
- 988 Suicide & Crisis Lifeline Free, confidential 24/7 national crisis lifeline connecting callers to trained crisis counselors via call, text, or chat for immediate mental health, substance use, or suicidal crisis support. Contact serves as the regional 988 center for 9 counties in Central and Northern New York.
- 211CNY Free, confidential 24/7 helpline connecting residents of Onondaga, Oswego, Jefferson, Lewis, and St. Lawrence Counties to essential health and human services including housing, food, mental health support, financial assistance, and veterans services. Available by phone (dial 211), text (ZIP to 898-211), or online at 211cny.com.
- TeleCare Free telephone reassurance program providing daily social connections, wellness checks, medication reminders, and emotional support to isolated seniors and vulnerable community members. Daily outbound calls are made 365 days a year between 7AM-10PM.
- PAX Good Behavior Game An evidence-based classroom approach teaching students self-regulation, self-control, and self-management skills in collaboration with others for peace, productivity, health, and happiness. Delivered directly in schools.
- PAX Tools Evidence-based strategies supporting parents and caring adults to create nurturing environments that help children thrive by reducing conflict and enhancing protective factors.
- Primary Project A national evidence-based program helping children in Pre-K through third grade adjust to school, gain confidence, social skills, and focus on learning through one-on-one expressive play sessions with a school-based child associate.
- Student Assistance Program A school-based mental health and substance abuse program providing free, voluntary, and confidential assessments, counseling, and referral services to middle and high school students, including evidence-based substance use prevention interventions, motivational interviewing, and trauma-informed counseling.
- Suicide Safety In Schools A mental health education program providing crisis management and suicide safety training to school communities, including students, parents, staff, and administration, using evidence-based practices.
- Youth Development Services Services providing academic support, behavioral intervention, enrichment opportunities, goal-setting skills, emotional support, and life skills to students with behavioral or academic concerns.
- QPR Gatekeeper Training A suicide prevention training teaching Question, Persuade, and Refer techniques to recognize warning signs and help save lives from suicide in as little as one hour. Offered free to community organizations and workplaces.
- ASIST (Applied Suicide Intervention Skills Training) A two-day interactive workshop teaching participants to recognize thoughts of suicide and work with individuals to create safety plans supporting their immediate safety.
- SafeTALK
Quantifiable outcome
- Trained 61,000 students, staff, parents/caregivers and community members in one school year
- +3 more outcomes
Companies that use Contact Community Services
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles4 records
Contact Community Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Contact Community Services partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and minor.
- Mental Health Association of Onondaga County (MHA)coreContact affiliated with MHA in 2009, bringing an expansion of services that included mental health workshops for adults. MHA affiliation strengthened Contact's capacity in mental health education.
- Children's InstitutecoreContact coordinates Primary Project, developed by Children's Institute, for East Syracuse Minoa, Liverpool, and Syracuse City School Districts. Children's Institute is a nonprofit dedicated to improving social and emotional well-being of children and families.
- Embassy Suites by Hilton Syracuse Destiny USAminorVenue host for the 2026 CNY Youth Mental Health Summit at 311 Hiawatha Blvd W, Syracuse, NY.
- Beacon Federal BankminorSummit sponsor for the 2026 CNY Youth Mental Health Summit.
- WegmansminorCorporate sponsor for CNY Youth Mental Health Summit events.
- Berkshire BankminorCorporate sponsor for CNY Youth Mental Health Summit events.
- Community Bank N.A.minorCorporate sponsor for CNY Youth Mental Health Summit.
- Excellus BlueCross BlueShieldminorHealth insurance sponsor for CNY Youth Mental Health Summit events.
- St. Joseph's HealthminorHealthcare sponsor for CNY Youth Mental Health Summit.
- Kinney Drugs FoundationminorFoundation sponsor for CNY Youth Mental Health Summit.
- Syracuse University School of Social WorkminorPartner providing CEUs for CNY Youth Mental Health Summit through a collaborative arrangement.
- Onondaga County Suicide Prevention Coalition (OCSPC)coreCollaboration of stakeholders devoted to creating a suicide-safe community. Contact works with OCSPC to link the community with suicide prevention resources to reduce stigma, promote help-seeking, and save lives.
Scale indicators9 records
Recent moves9 records
Expansion highlights5 records
Contact Community Services competitors and assessment
Company assessmentBroad incumbents
- American Foundation for Suicide Prevention (AFSP): National nonprofit funding research, advocacy, and survivor support, with local chapters that deliver community education and Out of the Darkness walks. Comparable in suicide prevention training and community-awareness mission.
- Mental Health America: Largest community-based nonprofit dedicated to addressing the needs of those living with mental illness; operates screening tools, public education, and advocacy. Contact has an analogous mental health education and advocacy footprint via its affiliated MHA of Onondaga County relationship.
- Vibrant Emotional Health: National administrator of the 988 Suicide & Crisis Lifeline and former administrator of the National Suicide Prevention Lifeline. Directly comparable as the coordinating body for the network of which Contact Community Services' regional center is a member.
Direct peers
- Crisis Text Line: National 24/7 text-based crisis intervention service providing free support via text message. Directly competes with Contact's 988 chat/text crisis service for end-user attention and is part of the same Lifeline ecosystem.
- The Trevor Project: National nonprofit providing 24/7 crisis intervention for LGBTQ+ youth via call, text, and chat. Comparable in mission and delivery model to Contact's youth-facing crisis and suicide prevention services.
- Boys Town National Hotline: National 24/7 crisis and referral hotline for children, teens, and families staffed by trained counselors. Directly comparable to Contact's hotline/988 delivery model and youth-family target population.
- 211 San Diego / 211 operators nationwide: Regional 211 information and referral hubs (San Diego is a representative example) operating 24/7 helplines that connect residents to health and human services. Directly comparable to Contact's 211CNY service line.
Emerging players
- The Jed Foundation: National nonprofit focused on protecting teen and young adult emotional health and preventing suicide, with a strong campus and K-12 school program. Comparable in youth mental health, SEL, and school-based suicide prevention.
Regional players
- Samaritans USA: Affiliate of the international Samaritans network providing confidential emotional support via phone and text, focused on suicide prevention. Comparable in offering free, volunteer-staffed emotional support lines with a regional rather than national footprint.
- NYC Well: New York City's free, confidential 24/7 mental health support line connecting residents to counseling and referrals. Comparable in offering phone/digital crisis support and resource navigation, but operates in a different geography than Contact's Central/Northern NY region.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Contact Community Services social profiles
Digital presenceContact Community Services compliance and trust
Trust signalCompliance4 records
Contact Community Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Contact Community Services leadership team
Management profileNumber of profiles
Profiles8 records
Contact Community Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Contact Community Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Contact Community Services
What does Contact Community Services do?
Contact Community Services operates a portfolio of free crisis intervention, suicide prevention, and community mental health services for Central and Northern New York. It runs the Contact Warmline, the regional 988 Suicide & Crisis Lifeline, and the 211CNY resource helpline, alongside the TeleCare telephone reassurance program for seniors. The organization also delivers evidence-based school mental health programs (PAX, Primary Project, Student Assistance Program, Suicide Safety in Schools, Youth Development Services) directly to school districts, and provides free community suicide prevention training (QPR, ASIST, SafeTALK).
Is Contact Community Services a public or private company?
Contact Community Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Contact Community Services founded?
Contact Community Services was founded in 1971. It employs 51 to 100 people.
Where is Contact Community Services based?
Contact Community Services is headquartered in East Syracuse, United States, in the North America region.
How does Contact Community Services make money?
Three revenue lines are on record. Donations and Charitable Contributions are the primary driver. The others are government and Foundation Grants and event Revenue (Summit Tickets and Sponsorships).
Who are Contact Community Services's main competitors?
Broad incumbents on record are American Foundation for Suicide Prevention (AFSP), Mental Health America and Vibrant Emotional Health. Direct peers are Crisis Text Line, The Trevor Project, Boys Town National Hotline and 211 San Diego / 211 operators nationwide. The Jed Foundation is listed as an emerging player. Regional players are Samaritans USA and NYC Well.
Does Contact Community Services have an API?
No public API is recorded for Contact Community Services.
What industry is Contact Community Services in?
Contact Community Services's product category is Community Mental Health Crisis Intervention Services. Its primary akta.pro industry code is BPAGAEAH, Mental Health & Crisis Support Services, with a secondary code of BPAGACAD, Mental Health & Crisis Support Services. Its NAICS code is 624230 and its SIC code is 8300.