City of Tigard

What City of Tigard does

The City of Tigard is a municipal government entity incorporated in the state of Oregon, USA, providing governmental administrative services to approximately 55,000 residents in Washington County, southwest of Portland. Founded in 1961, the city operates through departments including Police, Public Works, Library, Community Development, Finance, Human Resources, and Municipal Court, employing approximately 350 full-time, part-time, and temporary staff and managing an annual operating budget of $240 million. The city is governed by an elected city council and funded primarily through municipal taxes and utility fees, serving residents, developers, and local businesses within its defined jurisdictional boundary.

Tigard's service delivery blends in-person channels (City Hall and Permit Center, Public Works office, Tigard Public Library, Senior Center) with digital platforms including a Community Development Hub (powered by Tyler Technologies) for online permitting, planning, and licensing; Euna Budget for budgeting and budget book production integrated with its ERP; Tigard Maps (built on Esri and VertiGIS) for GIS spatial data and interactive mapping; a Utility Billing Portal; a Citizen Service Request Portal (Tyler Portico); and the CRIME Spotter police transparency dashboard. The technology stack is built predominantly on third-party platforms with documented integrations to Tyler Energov, Bibliocommons, and Granicus, rather than proprietary in-house development. The city maintains WCAG 2.1 Level AA accessibility compliance for its mapping applications and NWAA accreditation for its police department.

Revenue mechanics include recurring monthly utility billing for water, sanitary sewer, stormwater, street maintenance, and parks & recreation fees; property taxes and other municipal taxes; transactional permit and system development charges from developers; and one-time business license fees. The city approved a 3.2% average residential utility rate increase for FY 26-27 effective July 1, 2026, adding approximately $5.05/month to the average household bill. Services are delivered direct-to-consumer through self-serve online portals, in-person service centers, phone, and email. Geographic scope is limited to Tigard, Oregon, with no disclosed expansion outside Washington County.

Name

City of Tigard

Legal name

City of Tigard

Website

https://tigard-or.gov

Company type

Public

Founded year

1961

Operating status

Operating

Headcount range

251–500 employees

Short description

The City of Tigard is a municipal government in Washington County, Oregon, providing administrative and public services—including public safety, public works, utilities, library, and permitting—to approximately 55,000 residents through 350 staff and a $240 million annual budget.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Urban Planning and Community and Rural Development (92512), Administration of Housing Programs, Urban Planning, and Community Development (925), Water, Sewage and Other Systems (2213)

SIC

Services-To Dwellings & Other Buildings (7340), Sanitary Services (4950)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industry

Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD)

Keywords

• Municipal government services
• Public safety services
• Utility billing services
• Permit and licensing
• Parks and recreation

Headquarters

HQ city

Tigard

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Municipal Tax Revenue: Property taxes and other municipal tax revenues form the primary funding source for city operations.
2. Utility Billing Services: Water, sanitary sewer, stormwater, street maintenance, and parks & recreation fees billed monthly to residents. Rate increases of approximately $5.05/month (3.2%) approved for FY 26-27.
3. Permit and Development Fees: Building permits, engineering permits, planning review fees, system development charges (SDCs) collected from developers and property owners.
4. Business Licenses: Revenue from business licensing within the city.
5. Annual Budget: $240 million annual budget managing city operations including 350 full-time staff.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

The City of Tigard provides municipal government services to approximately 55,000 residents of Tigard, Oregon, through departments including Police, Public Works, Library, Community Development, Finance, Human Resources, and Municipal Court. Core services encompass public safety, water/sewer/stormwater utility operations, street maintenance, parks and recreation programming, library services, planning and permitting, code compliance, business licensing, utility billing, and senior services. The city supports these operations with a $240 million annual budget and around 350 full-time staff.

Product overview

The City of Tigard provides digital services to approximately 55,000 residents managing a $240 million annual budget and 350 full-time staff. The city's technology portfolio includes the Community Development Hub for online permitting and licensing, Euna Budget for municipal budgeting and financial management, Tigard Maps for GIS spatial data and mapping services, CRIME Spotter for police transparency data, a Service Request Portal for public works requests, and a Utility Billing Portal for billing management. These systems integrate with third-party platforms including Tyler Energov, Esri, VertiGIS, Bibliocommons, and Granicus to deliver citizen-facing services.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Development Hub Comprehensive online permitting, planning, and licensing system for residents, contractors, and property owners; supports building permits, engineering/ROW permits, planning reviews, inspection requests, invoice payment, and permit record search.
• CRIME Spotter Police transparency and data dashboard providing the community with access to crime trends, monthly crime data, policies, and other public safety information for the Tigard Police Department.
• Tigard Maps (GIS Platform) Interactive web-based GIS mapping application providing access to spatial data, printable maps, and themed layers including Bicycle Routes, Walking Routes, Zoning, City Center Urban Renewal, and Tigard Active Permits.
• Service Request Portal Online platform for submitting public works service requests including tree issues, clogged storm drains, potholes, signage issues, water leaks, and other maintenance concerns; accessible through Tyler Portico.
• Utility Billing Portal Online utility billing system for water, sanitary sewer, stormwater, street maintenance, and parks & recreation services; supports online payments, automatic withdrawals, and account management.
• Tigard Public Library Services Public library services including free library cards, catalog access, borrowing, interlibrary loans via WCCLS consortium, holds, event registration, free WiFi, and community programming at the library facility.
• Business Licensing Business license issuance and renewal for businesses operating within Tigard city limits, administered by the Economic Development department.
• Parks and Recreation Programs City parks, trails, recreation programs, and community events including Festival of Balloons, 4th of July, Juneteenth, and National Night Out.

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Euna SolutionscoreTechnology or Integration · 5 May 2026Euna Solutions implemented its Euna Budget software at the City of Tigard to strengthen budgeting and budget book production. The implementation addresses the city's need for more detailed personnel planning (representing roughly 80% of its $240M budget) and more efficient budget book production, integrating with Tigard's existing ERP system.
• EsricoreTechnology or IntegrationEsri provides the mapping technology platform for Tigard's public-facing GIS applications including Tigard Maps and Tigard Maps Interactive.
• VertiGIScoreTechnology or IntegrationVertiGIS Studio platform is used for web mapping tools deployed for WCAG accessibility compliance.
• Tyler TechnologiescoreTechnology or IntegrationTyler Technologies powers the Community Development Hub - an online permitting, planning, and licensing system. Building permit applications must be submitted through this portal.
• Washington County Cooperative Library Services (WCCLS)coreOthersTigard Public Library participates in WCCLS consortium for shared catalog, borrowing, and interlibrary loan services.
• The IntertwineminorStrategic or Co-development PartnerTigard is a partner of The Intertwine - a growing network of integrated parks, trails, and natural areas in the Portland metro region.
• Clean Water ServicescoreOthersClean Water Services sets sanitary sewer fees and stormwater fees for Tigard residents. These fees are billed through Tigard's utility billing system.

Scale indicators8 records

Recent moves5 records

Expansion highlights3 records

Direct peers

• City of Beaverton: Adjacent Washington County municipality of similar size (~100,000 residents) operating the same municipal service portfolio including public works, permitting, and utility billing. Directly comparable in governance structure, funding model, and regional dynamics.
• City of Tualatin: Neighboring Washington County city with comparable population (~27,000) and a similar mix of public works, utility, and community development services. Shares Clean Water Services as a regional partner and faces similar Portland metro market dynamics.
• City of Wilsonville: Portland metro municipality of comparable population (~26,000) providing similar municipal services. Comparable in scope of operations and reliance on regional partnerships for water and wastewater services.
• City of Sherwood: Small Washington County municipality (~20,000 residents) immediately adjacent to Tigard. Directly comparable in scale, service portfolio, and reliance on regional partnerships for utility and library services.
• City of Gresham: East Portland metro city of similar population scale (~115,000) delivering the full range of municipal services. Comparable in technology adoption, public safety accreditation, and budget composition, though larger in operational scale.
• City of Milwaukie: Portland metro municipality (~21,000 residents) with similar municipal service portfolio and budget composition. Comparable in scale of operations and reliance on intergovernmental partnerships for water/sewer services.
• City of Lake Oswego: Nearby Portland metro municipality of similar scale (~40,000 residents) providing the same portfolio of municipal services. Comparable in fiscal capacity, governance model, and technology adoption approach.
• City of Hillsboro: Washington County's largest city (~110,000 residents) operating similar municipal services at a larger scale. Directly comparable across police, public works, permitting, and utility operations, though with greater economic development complexity due to its tech corridor.

Regional players

• City of Bend: Oregon city of similar population (~100,000) operating a comparable municipal service portfolio. Functions as a peer across city management functions but operates in a different geographic market (Central Oregon) with distinct economic drivers.
• Washington County: The county government encompassing Tigard and neighboring municipalities. Comparable in providing public services but operating at a larger geographic scale with different revenue structure (county taxes vs. municipal fees).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/TigardOR
• YouTubeyoutube.com/channel/UCPVCPyddA761E_lByLV2QMA
• Facebookfacebook.com/CityofTigard
• LinkedInlinkedin.com/company/city-of-tigard
• Instagraminstagram.com/cityoftigard

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Tigard