Coast Professional, Inc.

What Coast Professional, Inc. does

Coast Professional, Inc. is a privately held US-based contact center and business process outsourcing (BPO) provider founded in 1976, headquartered in Geneseo, New York, with operations across New York, Louisiana, and New Jersey. The company operates two integrated service lines: Contact Center Services delivering omnichannel customer support (voice, text, SMS, chat, messaging) and Debt Collection Services providing compliant recovery for federal and state agencies, colleges and universities, and municipalities under contingency-fee and managed-services contracts. Its underlying technology is a customer relationship management (CRM) platform with AI-enabled case routing, predictive analytics, omnichannel communication capabilities, and proprietary skip tracing and call monitoring/quality assurance tools; data is protected through 1024-bit SSL encryption and the company holds SOC 2 Type 2, ISO 9001, HIPAA, PCI DSS, GLBA, and FISMA certifications plus a BBB A+ rating. Revenue is generated primarily through managed-services contracts with government and education clients and contingency-fee collection arrangements across all 50 states, with the IRS Private Debt Collection program as a flagship federal engagement. Distribution is direct enterprise sales via dedicated business development teams and government contracting; consumer access is enabled through self-service portals (PayRazr, PayPal) and dedicated toll-free lines. The company has expanded its federal contracting reach via two 2025 Mentor-Protégé joint ventures (BridgeCX with HS Financial Group and Strategic BPO Solutions with Vitalizing Business Solutions) and is growing its workforce with a 200+ position Perry, NY office opened in January 2026. The company is led by CEO Jonathan Prince and President & CFO Micah Pulliam, and has been recognized nine times on the Inc. 5000 list with 52% three-year revenue growth reported for 2025.

Name

Coast Professional, Inc.

Legal name

Coast Professional, Inc.

Website

https://coastprofessional.com

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

251–500 employees

Short description

Coast Professional, Inc. is a privately held US contact center and BPO provider founded in 1976, offering omnichannel customer support and compliant debt collection services to federal and state government agencies, higher education institutions, municipalities, and commercial enterprises across all 50 states.

Ownership category

akta.pro rank

Headquarters

HQ city

Geneseo

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Business Process Outsourcing (BPO) Services: Contact center and BPO services providing omnichannel customer support, back-office processing, issue resolution, and administrative support to government, education, and commercial clients. Revenue generated through service fees under multi-year contracts.
2. Debt Collection and Accounts Receivable Management: Collection services for federal and state agencies, colleges and universities, and local governments. Revenue derived from contingency fees (percentage of recovered debt) and potentially per-account fees under licensed collection agreements across all 50 states.
3. IRS Private Debt Collection Program: Government contracting revenue under the IRS Private Debt Collection program, providing services on behalf of the federal government for tax receivables.

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Coast Professional, Inc. provides inbound and outbound contact center services and third-party debt collection services for government agencies, colleges and universities, and commercial enterprises. The company operates licensed collections operations across all 50 U.S. states and delivers customer-facing communications, billing support, and recovery services under its own brand and through joint ventures BridgeCX and Strategic BPO Solutions.

Product overview

Coast Professional, Inc. is a contact center and business process outsourcing (BPO) provider offering two integrated core services: Contact Center Services and Debt Collection Services. The Contact Center Services platform provides omnichannel support (voice, text, SMS, chat, messaging) with AI-enabled case routing and predictive analytics. Debt Collection Services delivers compliant recovery solutions for government agencies, educational institutions, and municipalities. The company operates complementary sub-brands including the award-winning Training APEX Program and Coast Cares community initiative. Through joint ventures BridgeCX, LLC and Strategic BPO Solutions, LLC, the company extends its capabilities into federal contractor services and specialized BPO markets.

Differentiator

Problem solved

Functional benefit

Products and services

• Contact Center Services
• Debt Collection Services
• BridgeCX
• Strategic BPO Solutions

Quantifiable outcome

• 52% three-year revenue growth reported in 2025 Inc. 5000 recognition
• +3 more outcomes

Named customers9 records

Segments8 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core and minor.

• HS Financial Group, LLCcoreStrategic or Co-development Partner · 9 July 2025Formation of BridgeCX, LLC, a certified Mentor-Protégé Agreement (MPA) Joint Venture. HSF brings proven performance as a federal contractor and HUBZone-certified, Service-Disabled Veteran-Owned Small Business (SDVOSB). BridgeCX operates U.S.-based contact centers with multilingual service, voice analytics, and full compliance with federal data security and privacy standards. The joint venture helps federal agencies meet small business subcontracting goals.
• Vitalizing Business Solutions, Inc. (VBS)coreStrategic or Co-development Partner · 8 January 2025Formation of Strategic BPO Solutions, LLC, an SBA-approved Mentor Protégé Agreement (MPA) joint venture. Coast serves as mentor and VBS as protégé. VBS is a Women Owned Small Business (WOSB) providing business process management, program and project management, risk management, and supply chain logistics. The JV specializes in call center operations, back-office processing, and government contracting.
• ACA International (Association of Credit and Collection Professionals)minorOthersCoast Professional is described as a member of ACA International, the leading trade association for the accounts receivable management industry, providing professional development, networking, and industry standards alignment.

Scale indicators10 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Convergent Outsourcing: Major US debt collection and BPO provider serving government, healthcare, and commercial clients with contact center and receivables management services, directly comparable to Coast Professional's core offerings.
• IC System: Privately held ARM (accounts receivable management) firm providing debt collection services to healthcare, government, and commercial sectors; competes with Coast Professional in regulated verticals.
• Transworld Systems (TSI): Large US-based debt collection and BPO provider serving small businesses, government entities, and commercial clients across the receivables management value chain.
• Williams & Fudge: Higher education-focused debt collection agency specializing in student loan and tuition receivables; directly comparable to Coast Professional's campus division.
• National Credit Systems (NCS): National debt collection agency with BPO and contact center capabilities serving government and commercial clients across all 50 states, mirroring Coast Professional's licensing footprint.
• Sunrise Credit Services: Mid-sized debt collection agency serving financial services, healthcare, education, and government sectors; directly comparable in scale and vertical mix to Coast Professional.

Broad incumbents

• Concentrix: Large publicly traded BPO and customer experience provider with broad government, banking, healthcare, and retail clients; overlaps with Coast Professional's commercial BPO service line at larger scale.
• TTEC: Global customer experience and BPO operator serving financial services, healthcare, and government clients; competes with Coast Professional's commercial BPO and contact center offerings.
• Foundever (formerly Sitel): Major global contact center and BPO provider with US onshore operations and federal contracting capabilities; overlaps with Coast Professional in BPO and government client segments.

Emerging players

• EOS Solutions: Receivables management and BPO firm with growing US government and education footprint; relevant comparable as a scaling competitor to Coast Professional in core verticals.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/p/Coast-Professional-Inc-Careers-100063640100740
• LinkedInlinkedin.com/company/coast-professional-inc.
• Instagraminstagram.com/coastprofessionalinc

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Coast Professional, Inc.