What Convergent does

Convergent is a privately-held company headquartered in Atlanta, Georgia, with 1,001–5,000 employees and a stated founding year of 1972. Per firmographic data, the firm offers contact management services that help clients lower cost, manage uneven call volumes, and deal with specific call types — language consistent with a contact center or business process outsourcing operating model. The company's web property is convergentusa.com.

In March 2026, Convergent announced a merger with Resource Development Group (RDG) at the International Economic Development Council (IEDC) Leadership Summit on March 1–3, with the deal effective immediately. Under the transaction, RDG operates as a wholly-owned subsidiary branded 'RDG, a Convergent Company,' retaining its identity while focusing on economic development and chamber of commerce markets including capital campaigns for public-private partnerships. The combined organization claims to command the largest dataset on U.S. economic development fundraising campaigns and donor/investors. Primary customer segments identified include Economic Development Organizations and Chambers of Commerce.

Revenue model mechanics, named customer logos, pricing structures, management team composition, and detailed financial data are not disclosed in available source material. The relationship between the firm's stated contact-management offering and its claimed economic development fundraising dataset is not reconciled in the source data, and any inferred operational linkage rests solely on the merger announcement.

Name

Convergent

Legal name

Convergent

Website

https://convergentusa.com

Company type

Private

Founded year

2026

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Convergent is a privately-held Atlanta-based company founded in 1972, offering contact management services that help clients lower cost, manage uneven call volumes, and handle specific call types. In March 2026 it merged with Resource Development Group.

Ownership category

akta.pro rank

Product category

Contact Center Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Technical Support & Helpdesk Contact Centers (BPAAAAAI)

akta.pro secondary industry

Channel/Partner Sales Support (Reseller Enablement, Deal Reg) (BPAAADAH)

Keywords

• Contact center services
• Call center outsourcing
• Inbound call management
• BPO services
• Customer support solutions

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Core offering

Convergent provides contact management services designed to help client organizations lower operating costs, manage uneven call volumes, and handle specific call types through outsourced contact center capabilities. The firm serves business customers that need flexible inbound and outbound call handling, presumably acting as an extension of their internal customer support operations.

Product overview

Convergent offers economic development and fundraising solutions through its merger with Resource Development Group (RDG). The merged organization provides capital campaign solutions for public-private partnerships in economic development and chamber of commerce markets. Convergent's portfolio centers on its flagship economic development fundraising solutions and its sub-brand RDG, which maintains brand identity while operating under Convergent's umbrella. The combined entity claims the largest dataset on economic development fundraising campaigns and donor/investors in the United States.

Differentiator

Problem solved

Functional benefit

Products and services

• Contact Management Services

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Resource Development Group (RDG)coreStrategic or Co-development Partner · 1 March 2026Convergent announced its merger with Resource Development Group at the International Economic Development Council Leadership Summit on March 1-3, with the deal effective immediately. RDG now operates as 'RDG, a Convergent Company' while maintaining its brand identity, focusing on economic development and chamber of commerce markets including capital campaigns for public-private partnerships.

Scale indicators1 record

Recent moves1 record

Expansion highlights3 records

Direct peers

• StarTek: StarTek is a customer experience BPO offering voice, digital, and back-office support across multiple geographies. Comparable to Convergent as a mid-sized contact center operator serving enterprise clients in similar verticals.
• Foundever: Foundever is the merged entity of Sitel and SYKES, providing outsourced customer experience and contact center services to enterprise clients. Directly comparable to Convergent in offering voice-based and digital customer support BPO services.
• Concentrix: Concentrix is one of the largest global customer experience and BPO companies, providing contact center services across voice, digital, and analytics channels. Directly comparable to Convergent in scope, scale, and target enterprise client base.
• IBEX Limited: IBEX is a publicly-traded provider of outsourced customer experience and contact center solutions with delivery centers in the US, Philippines, Jamaica, and Nicaragua. Comparable to Convergent as a mid-tier contact center BPO serving similar enterprise verticals.
• TSI (Transworld Systems Inc.): TSI provides accounts receivable management, healthcare revenue cycle management, loan servicing, and BPO services using digital and AI-enabled contact center operations. Comparable to Convergent as a contact-center-led BPO serving enterprise clients with multi-vertical service offerings.
• Alorica: Alorica is a privately-held contact center BPO serving financial services, healthcare, retail, and tech clients with onshore, near-shore, and offshore delivery. Directly comparable to Convergent as a mid-tier outsourced customer experience provider.
• TaskUs: TaskUs provides outsourced customer experience, content moderation, and back-office support, primarily serving digital economy and tech-forward clients. Directly comparable to Convergent as a BPO contact center operator with overlapping enterprise client segments.
• TTEC Holdings: TTEC is a large publicly-traded customer experience technology and services company providing BPO contact center solutions to enterprise clients globally. Directly comparable to Convergent as a mid-to-large tier outsourced contact center operator serving similar enterprise customers.

Broad incumbents

• Teleperformance: Teleperformance is the world's largest contact center outsourcer, offering customer experience management across 90+ countries. A broad incumbent comparable to Convergent on core contact center delivery but operating at significantly greater global scale and breadth.

Emerging players

• Liveops: Liveops operates a virtual, on-demand contact center platform leveraging a distributed independent agent workforce. Comparable to Convergent in customer support BPO services but differentiated by a gig-economy delivery model and smaller scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key highlights6 records

Customer concentration

• Xx.com/convergentusa
• Facebookfacebook.com/ConvergentUSA

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Convergent