Mitrais
Mitrais is an Indonesia-headquartered software development firm founded in 1991 that provides custom software, dedicated development teams, AI vision, and cybersecurity services primarily to Australian enterprises, supported by a portfolio of mining software products.
- Company typePrivate
- Founded1991
- HeadquartersDenpasar, Indonesia
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Mitrais does
Mitrais is a privately-held Indonesian software development company founded in 1991, headquartered in Denpasar (Bali) with four development centers across Indonesia (Bali, Jakarta, Bandung, Yogyakarta) and regional sales offices in Singapore and Chatswood, Australia. It delivers custom software development, dedicated and on-demand development teams, AI-driven innovation including the OCTOps computer vision platform and generative AI / RAG services, cybersecurity managed services (via Palo Alto Networks and Trend Micro partnerships), system integration, and digital transformation. Its go-to-market targets primarily Australian enterprises (70% of clients), supplemented by mining-sector software product sales (Spry Scheduler, LinkOne, Ellipse EAM) that serve 200+ mining clients globally.
The company monetizes through professional services engagements (quote-based custom development, monthly on-demand team augmentation, multi-year contracts) and through subscription-style licensing of its mining and business software products (Spry Scheduler on annual licenses with flexible hourly or full-time schemes and no maintenance fee; RPA via UiPath). It maintains ISO 27001:2022 certification, employs 500+ certified developers across 432 technical competencies, and reports a 62% client retention rate, a 99% project success rate across 3,100+ completed projects, and a 3% team churn rate. Named customers span Australian software firms (TechnologyOne, Insignia Financial, IOOF Holdings, Integrated Research), manufacturers (Philip Morris, RYCO Group), mining majors (Tata Steel, PT Adaro Jasabara, PT Borneo Indobara), healthcare (MediRecords), real estate technology (MoxiWorks), and legal technology (Immediation).
Mitrais positions itself as a nearshore alternative to onshore Australian and US software development, leveraging Indonesia-based cost structure and timezone alignment with Australia to deliver dedicated and project-based engagements. Its core technology differentiator is the combination of a mature services delivery engine (30+ years, 750+ lifetime clients) with a small but growing portfolio of proprietary and exclusively distributed products, anchored by the Spry Scheduler mining franchise and the OCTOps AI vision product.
Mitrais firmographics
Firmographics- Name
- Mitrais
- Legal name
- Mitrais
- Website
- https://mitrais.com
- Company type
- Private
- Founded year
- 1991
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Mitrais is an Indonesia-headquartered software development firm founded in 1991 that provides custom software, dedicated development teams, AI vision, and cybersecurity services primarily to Australian enterprises, supported by a portfolio of mining software products.
- Ownership category
- akta.pro rank
Mitrais industry classification
Industry- Product category
- Custom Software Development Services
- NAICS
- Software Publishers (5132), Other Computer Related Services (541519), Scientific Research and Development Services (5417)
- SIC
- Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)
- akta.pro primary industry
- AI/ML Engineering & Model Development Services (BPAEAHAF)
- akta.pro secondary industries
- Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK), AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
Keywords
Where Mitrais is headquartered
LocationHeadquarters
- HQ city
- Denpasar
- HQ country
- Indonesia
- HQ region
- Asia
Offices6 records
Markets served
Mitrais business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Custom Software Development: Bespoke software development services tailored to client requirements, delivering scalable, secure solutions across web, mobile, and enterprise platforms
- On-Demand Development Teams: Team augmentation services providing skilled developers, testers, and engineers that integrate into client operations with flexible scaling
- Software Products (Mining, Business, Cybersecurity): Market-ready software products including SPRY Scheduler, LinkOne, Ellipse, RPA solutions, and cybersecurity products
- Cybersecurity Services: Security consulting, penetration testing, vulnerability assessment, and managed security services with ISO 27001 certification
- Training Services: Technical training for Spry Scheduler, Sparx Enterprise Architect, and cybersecurity tools with public and customized courses
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom Software Development |
| Other | Monthly | On-Demand Development Teams |
| Subscription | Annual | SPRY Scheduler Licensing |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
Mitrais product offering
Product offeringCore offering
Mitrais provides custom software development and on-demand development team augmentation services from its Indonesian development centers to enterprise clients across Asia-Pacific (notably Australia, 70% of clients). It also sells proprietary software products — SPRY Scheduler (mine scheduling), LinkOne (spare parts delivery), Ellipse (Enterprise Asset Management), and OCTOps (AI camera monitoring) — alongside managed cybersecurity (Palo Alto, Trend Micro, penetration testing), RPA via UiPath, Sparx Enterprise Architect, and AI-driven innovation services.
Product overview
Mitrais offers a diversified portfolio of software products and services organized into four main categories: Mining Solutions (Spry Scheduler, LinkOne, Ellipse), Business Solutions (Robotic Process Automation, Enterprise Architect, SparX Training), Cybersecurity Solutions (Palo Alto Networks managed services, Trend Micro managed services, Penetration Testing), and AI Vision Solutions (OCTOps camera monitoring platform, Custom AI Vision development services). The mining solutions form an integrated suite with Spry Scheduler for scheduling, LinkOne for parts management, and Ellipse for enterprise asset management. Business solutions include RPA powered by UiPath partnership, Sparx Enterprise Architect, and associated training. Cybersecurity offerings are delivered through Palo Alto Networks and Trend Micro partnerships. The OCTOps AI vision product and custom AI vision development services represent Mitrais's advanced computer vision and generative AI capabilities.
Differentiator
Problem solved
Functional benefit
Brands
- OCTOps: AI-powered camera monitoring system and AI visual monitoring platform for real-time inspection, inventory management, safety monitoring, and workforce analytics.
- Spry Scheduler
- LinkOne
- Ellipse
Products and services
- Custom Software Development Bespoke software development services tailored to client requirements, delivering scalable and secure solutions across web, mobile, and enterprise platforms for organizations across Asia-Pacific.
- On-Demand Development Team Team augmentation service providing skilled developers, testers, and engineers that integrate into client operations with flexible scaling and rapid deployment from a 50-engineer bench pool.
- Cyber Security Services Security consulting, penetration testing, vulnerability assessment, and managed security services including Palo Alto Networks and Trend Micro managed services, certified to ISO 27001:2022 with indemnity insurance.
- AI-Driven Innovation
Quantifiable outcome
- 62% client retention rate demonstrating long-term partnerships
- +5 more outcomes
Companies that use Mitrais
Customer profileNamed customers12 records
Segments7 records
Ideal customer profiles4 records
Mitrais technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability12 records
Feature5 records
Mitrais partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- Palo Alto NetworkscoreOfficial partner providing Palo Alto Networks managed security services including assessment, integration, training, and ongoing managed services for enterprise cybersecurity protection
- Trend MicrocoreOfficial partner delivering Trend Micro managed cybersecurity solutions with expert guidance, integration, and managed services to protect businesses
- UiPathcoreSilver partner providing end-to-end robotic process automation solutions from strategy definition through implementation and maintenance support
- Sparx SystemscoreAuthorized training partner for Sparx Enterprise Architect providing public and customized training courses in Enterprise Architecture tools
- AWS (Amazon Web Services)coreCloud infrastructure partner providing AWS cloud security services including IAM, encryption, container security, and real-time monitoring
- MicrosoftcoreTechnology partnership for software development using Microsoft technologies and cloud platforms
- Spry (Mining Software)coreSole authorized vendor for Spry Scheduler in Indonesia - advanced mine scheduling and haulage system with 3D visualization capabilities
Scale indicators12 records
Recent moves6 records
Expansion highlights5 records
Mitrais competitors and assessment
Company assessmentBroad incumbents
- Accenture: Accenture is the world's largest IT services and consulting firm offering custom software development, AI, and digital transformation. Competes with Mitrais for enterprise custom development and AI services work, particularly in Australia.
- Tata Consultancy Services (TCS): TCS is one of the world's largest IT services firms offering custom software development and digital transformation globally. Competes with Mitrais for Australian enterprise wallet but operates at much larger scale and broader geographic footprint.
- Infosys: Infosys is a global IT services giant with significant Australian presence and custom software/digital offerings. Comparable service portfolio to Mitrais but at vastly larger scale and broader geographic diversification.
Direct peers
- EPAM Systems: EPAM is a global IT services and digital engineering firm with delivery centers across Eastern Europe, LATAM, and Asia. Comparable to Mitrais in custom software development, nearshore delivery model, and enterprise customer focus, though at significantly larger scale.
- Globant: Globant is a Latin American-based digital and IT services firm delivering custom software development and AI services from nearshore centers. Closest analog to Mitrais in combining nearshore delivery with vertical expertise and AI/digital transformation offerings.
- Thoughtworks: Thoughtworks is a global technology consultancy specializing in custom software development, digital transformation, and AI engineering with nearshore delivery. Comparable to Mitrais in service offering, customer profile (enterprise), and engineering-first culture.
- Endava: Endava is a UK-headquartered IT services firm offering custom software development and team augmentation from nearshore delivery centers in Eastern Europe and LATAM. Directly comparable to Mitrais in the nearshore software development model, though operating from a different geography.
- ScienceSoft: ScienceSoft is a US-headquartered IT services and software development company offering custom software, AI, and cybersecurity services. Comparable to Mitrais in service breadth, mid-market to enterprise focus, and AI/ML engineering capabilities.
- Hexaware Technologies: Hexaware is an IT services firm focused on custom software development, automation, and digital transformation with nearshore/offshore delivery. Comparable to Mitrais in service offerings and enterprise target customers, with similar mid-scale positioning.
- Grid Dynamics: Grid Dynamics provides digital engineering and AI/ML consulting services from nearshore centers in Central/Eastern Europe and LATAM. Comparable to Mitrais in custom development, AI/ML engineering, and enterprise digital transformation focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Mitrais social profiles
Digital presenceMitrais compliance and trust
Trust signalCompliance2 records
Mitrais financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mitrais leadership team
Management profileNumber of profiles
Mitrais funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mitrais M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mitrais
What does Mitrais do?
Mitrais provides custom software development and on-demand development team augmentation services from its Indonesian development centers to enterprise clients across Asia-Pacific (notably Australia, 70% of clients). It also sells proprietary software products — SPRY Scheduler (mine scheduling), LinkOne (spare parts delivery), Ellipse (Enterprise Asset Management), and OCTOps (AI camera monitoring) — alongside managed cybersecurity (Palo Alto, Trend Micro, penetration testing), RPA via UiPath, Sparx Enterprise Architect, and AI-driven innovation services.
Is Mitrais a public or private company?
Mitrais is a private company. It is classified as management employee owned and is currently operating.
When was Mitrais founded?
Mitrais was founded in 1991. It employs 501 to 1,000 people.
Where is Mitrais based?
Mitrais is headquartered in Denpasar, Indonesia, in the Asia region.
How does Mitrais make money?
Five revenue lines are on record. Custom Software Development is the primary driver. The others are on-Demand Development Teams, software Products (Mining, Business, Cybersecurity), cybersecurity Services and training Services.
Who are Mitrais's main competitors?
Broad incumbents on record are Accenture, Tata Consultancy Services (TCS) and Infosys. Direct peers are EPAM Systems, Globant, Thoughtworks, Endava, ScienceSoft, Hexaware Technologies and Grid Dynamics.
Does Mitrais have an API?
No public API is recorded for Mitrais.
What industry is Mitrais in?
Mitrais's product category is Custom Software Development Services. Its primary akta.pro industry code is BPAEAHAF, AI/ML Engineering & Model Development Services, with a secondary code of BPAEAMAK, Captive/Global In-House Center (GIC) Setup & Managed Services. Its NAICS code is 5132 and its SIC code is 7371.