Quality Life Services

What Quality Life Services does

Quality Life Services is a family-owned, third-generation post-acute and senior care operator headquartered in Butler, Pennsylvania, operating an integrated continuum of care across Western Pennsylvania. The company runs 10 skilled nursing facilities (Apollo, Chicora, Grove City, Henry Clay, Markleysburg, Mercer, New Castle, Sarver, Sugar Creek, and Westmont) spanning 10 counties including Butler, Allegheny, Armstrong, Indiana, Lawrence, Cambria, Fayette, Westmoreland, and Mercer. Beyond SNFs, QLS operates three Continuing Care Retirement Communities (Chicora, Grove City, Sarver, Sugar Creek/Worthington) that add independent living, personal care/assisted living, and memory care to the post-acute mix.

Service lines are delivered through wholly-owned subsidiaries rather than third-party contracts: Family Home Health provides in-home skilled nursing and therapy; Three Rivers Hospice provides end-of-life care with over 35 years of operating history; Quality Pharmacy operates a retail and institutional pharmacy on the Chicora campus; Quality Medical Associates employs the physicians and nurse practitioners who staff the nursing homes; and Quality Staffing Solutions (launched 2022) supplies traveling staff across facilities. Around the bed-day core, QLS layers care-coordination programs—Direct Admit, Care Transitions, Discharge Planning, Crossroads, Respite, Revive, and Advanced Care Planning—and runs the Don't Stop Dreamin' 501(c)(3) nonprofit (active since 2005, federally recognized since 2012) that fulfills resident wishes.

The revenue model is multi-stream and payer-mixed: skilled nursing, long-term care, home health, and hospice are predominantly reimbursed by Medicare, Medicaid, and commercial insurance; assisted living/personal care is private pay (with VA Aid & Attendance accepted for some residents). GTM relies on a central admissions office handling inbound family inquiries and hospital-discharge referrals, supported by local SEO, community events, family testimonials, and direct field sales to discharge planners across Western PA. Headcount is approximately 1,500 across the family of companies; leadership rests with the third-generation Tack family (CEO Steven Tack, CAO Susie Tack Beardsley, CQO Mary Susan Tack-Yurek) alongside a CFO, CNO, compliance officer, and VP of Home Health & Hospice. The company remains privately held with no institutional investors or public filings.

Name

Quality Life Services

Legal name

Quality Life Services

Website

https://qualitylifeservices.com

Company type

Private

Founded year

1956

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Quality Life Services is a family-owned, third-generation post-acute and senior care operator running 10 skilled nursing facilities and an integrated continuum of assisted living, memory care, home health, hospice, pharmacy, medical, and staffing services across Western Pennsylvania.

Ownership category

akta.pro rank

Product category

Senior Care Services

NAICS

Nursing Care Facilities (Skilled Nursing Facilities) (623110), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Home Health Care Services (62161), Nursing and Residential Care Facilities (623)

SIC

Services-Skilled Nursing Care Facilities (8051), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Long-Term Care Nursing Homes (Custodial LTC) (HLADADAB)

akta.pro secondary industries

Skilled Home Health (Medicare-Certified) Agencies (HLAFAEAA), Home Hospice Agencies (HLAFAEAC), In-Home Hospice Nursing Visits (RN/LPN) (HSABAFAL)

Keywords

• Skilled nursing care
• Assisted living services
• Memory care facilities
• Home health care
• Hospice care services

Headquarters

HQ city

Butler

HQ country

United States

HQ region

North America

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Skilled Nursing Care: 24-hour licensed medical care including short-term rehabilitation and long-term care services. Most stays are covered by insurance, Medicare, or Medicaid.
2. Personal Care / Assisted Living: Assistance with daily activities including bathing, dressing, medication management. Private pay only; commercial insurance does not cover the stay. VA Aid & Attendance benefits accepted.
3. Hospice Care: End of life care services covered by Medicare and most insurance plans
4. Home Health Care: In-home medical, rehabilitative and social services. Most services covered by insurance.
5. Pharmacy Services: Quality Pharmacy provides retail and institutional pharmacy services to the general public and other local care homes, serving pharmaceutical needs of QLS residents
6. Long-Term Care: 24-hour continuous medical care for chronic conditions. Private pay or Medicaid covered.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Quality Life Services operates a family-owned healthcare network of 10 skilled nursing facilities across Western Pennsylvania, delivering 24-hour licensed medical care, rehabilitation therapy, assisted living, memory care, long-term care, in-home health services, and hospice care. Integrated subsidiaries provide on-site pharmacy, physician and nurse practitioner services, internal staffing, and a nonprofit dream-fulfillment program, enabling residents to transition across care levels within a single continuum.

Product overview

Quality Life Services is a family-owned healthcare network providing a comprehensive continuum of post-acute senior care services across Western Pennsylvania. The portfolio includes 10 skilled nursing facilities (QLS-Apollo, QLS-Chicora, QLS-Grove City, QLS-Henry Clay, QLS-Markleysburg, QLS-Mercer, QLS-New Castle, QLS-Sarver, QLS-Sugar Creek, QLS-Westmont) offering skilled nursing, personal care/assisted living, memory care, and independent living. Complementary service lines include Family Home Health for in-home care, Three Rivers Hospice for end-of-life services, and seven care solutions programs (Advanced Care Planning, Care Transitions, Direct Admit, Discharge Planning, Crossroads Program, Respite Care, and Revive). Supporting infrastructure includes Quality Pharmacy (on-site pharmacy), Quality Medical Associates (physician/nurse practitioner services), Quality Staffing Solutions (internal staffing agency), and Don't Stop Dreamin' (501c3 nonprofit fulfilling resident dreams). The organization operates as an integrated care ecosystem where residents can transition seamlessly across care levels as their needs evolve.

Differentiator

Problem solved

Functional benefit

Brands

• Don't Stop Dreamin': A 501(c)(3) non-profit organization dedicated to fulfilling dreams for residents and patients of Quality Life Services and Three Rivers Hospice, creating everlasting memories and enriching lives.

Products and services

• Skilled Nursing & Rehabilitation 24-hour licensed medical care across 10 skilled nursing facilities in Western PA, including short-term rehabilitation (PT, OT, speech therapy, IV therapy, wound care) and long-term care for post-acute and chronic condition patients. Stays typically covered by Medicare, Medicaid, or private insurance.
• Assisted Living / Personal Care Assisted living residences and personal care homes offering seniors assistance with daily activities such as bathing, dressing, medication management, and mobility, plus social programs in apartment-style settings with 24/7 visitation. Private pay; VA Aid & Attendance benefits accepted.
• Long Term Care

Quantifiable outcome

• Over 50 years of service to Western PA communities
• +1 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Four partnerships are on record, tiered core.

• Quality PharmacycoreOthersRetail and institutional pharmacy located on Chicora campus, serving the general public, other local care homes, and providing pharmaceutical needs for all QLS homes and residents. Opened in 2006 as part of QLS integrated care model.
• Quality Medical AssociatescoreOthersOrganization founded in 2018 employing physicians and nurse practitioners who work at nursing homes to better serve resident medical needs. Part of QLS integrated care coordination.
• Quality Staffing SolutionscoreOthersStaffing agency opened in 2022 in response to healthcare staffing challenges. Provides pool of competent staff who travel to multiple locations to support in-facility staff and meet resident needs.
• Don't Stop Dreamin'coreOthers501(c)(3) nonprofit organization founded in 2005 (initially as Dream a Little Dream) dedicated to fulfilling dreams for QLS residents and hospice patients. Granted official 501c3 status in 2012.

Scale indicators6 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• The Ensign Group: The Ensign Group operates a large portfolio of skilled nursing facilities and senior living communities across more than a dozen states. It is directly comparable to Quality Life Services as a multi-facility SNF and post-acute operator with an integrated operating model, though at substantially larger scale.
• Genesis HealthCare: Genesis HealthCare is one of the largest skilled nursing facility operators in the United States, providing short-stay rehabilitation, long-term care, and assisted living. It is directly comparable to Quality Life Services across core SNF, rehab, and assisted living service lines.
• The Pennant Group: The Pennant Group operates home health, hospice, and senior living services across the United States. Its combination of home health, hospice, and assisted living closely mirrors Quality Life Services' Family Home Health, Three Rivers Hospice, and personal care lines.
• Amedisys: Amedisys is a major home health and hospice provider in the United States. It is directly comparable to Quality Life Services' Three Rivers Hospice and Family Home Health service lines in terms of patient acuity, reimbursement mix, and care delivery model.
• National HealthCare Corporation (NHC): NHC operates skilled nursing facilities, assisted living, home care, and hospice across the southeastern and midwestern United States. Its CCRC-like mix of SNF, assisted living, and home-based services closely matches Quality Life Services' integrated platform.

Broad incumbents

• Brookdale Senior Living: Brookdale Senior Living is the largest operator of senior living communities in the United States, with a broad portfolio of independent living, assisted living, and memory care. It overlaps with Quality Life Services' assisted living and memory care service lines but at a much larger and more geographically diversified scale.
• Encompass Health: Encompass Health operates inpatient rehabilitation hospitals and a home health and hospice segment. It overlaps with Quality Life Services on the rehabilitation and home health sides, though Encompass is a much larger, publicly traded post-acute incumbent.

Regional players

• Presbyterian SeniorCare Network: Presbyterian SeniorCare Network is a Western Pennsylvania-based nonprofit provider of senior living, skilled nursing, memory care, and home- and community-based services. It is a direct regional peer to Quality Life Services, competing in many of the same Pittsburgh-area counties.
• Concordia Lutheran Ministries: Concordia Lutheran Ministries operates a Western Pennsylvania network of skilled nursing, assisted living, memory care, and home and community based services. It competes directly with Quality Life Services across Western PA service lines.
• Masonic Villages: Masonic Villages operates senior living, skilled nursing, and home and community-based services across multiple Pennsylvania campuses. It is comparable to Quality Life Services as a Pennsylvania-based multi-service senior care operator, though concentrated in central and eastern PA.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/QLSFamily

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quality Life Services