Quality Pharmacy

What Quality Pharmacy does

Quality Pharmacy is an Australian community pharmacy group headquartered in Moonee Ponds, Victoria, operating two physical retail locations — Amcal+ Life Clinic Burwood One and Quality Pharmacy Keilor Downs — under the Quality Pharmacy Group banner, alongside a wholly-owned subsidiary, Quality Aged Care Services, that delivers integrated pharmacy and allied health services to residential aged care facilities. The company runs a platform-plus-modules service model: the core pharmacy product delivers PBS prescription dispensing, OTC retail, and private pharmacist consultations in dedicated consulting rooms, while specialised add-on modules include the SleepPro Clinic (home-based Medicare bulk-billed sleep studies, CPAP supply and ongoing sleep apnoea management), FootPro podiatry, QPG Diabetes education delivered by credentialled diabetes educators, CSIRO-co-developed weight management and lifestyle programs, bone density screening, flu vaccinations, home medication reviews, genetic testing, and NDSS access. Underlying technology consists of standard community pharmacy operations augmented by clinical-grade equipment (ultrasound bone densitometry, foot Doppler, ResMed CPAP hardware), Nookal online appointment booking, and Medicare bulk-billing integration; there are no disclosed proprietary software platforms, AI systems, or APIs.

The business model combines multiple revenue streams: transaction-fee PBS and OTC dispensing, professional service fees for private consultations and allied health appointments, hardware sales (CPAP devices and accessories), and managed services contracts through the aged care subsidiary. Health services revenue grew +31.2% year-to-date at an 81.2% gross margin, versus an overall 39.2% gross profit margin, indicating the higher-margin clinical services mix is expanding faster than the legacy dispensing business. The customer base is a long-tail of individual community consumers in Victoria plus B2B aged care facility relationships, supported by named key partnerships with CSIRO (co-developed lifestyle program), Sleep Services Australia / Dr Linda Schachter (sleep specialist education and webinars), Nookal (booking system), and My Aged Care (government aged care referral). Go-to-market combines community-led retail service delivery with a sales-led franchise/affiliate recruitment channel aimed at independent pharmacy operators seeking a sustainable model amid PBS price disclosure pressures. Leadership is headed by CEO Charles Khallouf, with named clinical leads including Karen (Lead Diabetes Educator), Katie (Professional Health Services Manager), Rob (Health Services Specialist), and Jessica (Sleep Therapist).

Name

Quality Pharmacy

Legal name

Quality Pharmacy

Website

https://qualitypharmacy.com.au

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Quality Pharmacy is a privately held Australian community pharmacy group operating two Victorian storefronts plus an aged care services subsidiary, delivering prescription dispensing alongside accredited clinical modules including sleep therapy, podiatry, diabetes education, and a CSIRO-co-developed lifestyle program.

Ownership category

akta.pro rank

Product category

Community Pharmacy Services

NAICS

Pharmacies and Drug Retailers (456110), Nursing and Residential Care Facilities (623), Offices of Other Health Practitioners (6213)

SIC

Retail-Drug Stores And Proprietary Stores (5912), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Retail & Community Pharmacies (Chain/Independent) (HLAFALAA)

akta.pro secondary industries

Long-Term Care (LTC) & Skilled Nursing Facility Pharmacies (HLAFALAF), Medication Education, Counseling & Side-Effect Monitoring (HSABALAJ)

Keywords

• Community pharmacy services
• Prescription dispensing
• Sleep apnea therapy
• Diabetes education
• Podiatry services

Headquarters

HQ city

Moonee Ponds

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales

Revenue model

1. Pharmacy Dispensing: Traditional pharmacy dispensing services including PBS (Pharmaceutical Benefits Scheme) prescriptions and OTC products. Core pharmacy revenue stream.
2. Professional Health Services: Revenue from extended clinical services including sleep therapy, diabetes education, podiatry, bone density screening, and health screening. Health services revenue growing +31.2% year-to-date.
3. Private Consultations: Private one-on-one consultations with pharmacists and allied health professionals in dedicated consulting rooms. Includes 1-hour diabetes educator appointments.
4. Sleep Therapy Equipment: Sale and supply of CPAP devices and accessories for sleep apnoea treatment, including ResMed CPAP machines.
5. Aged Care Services: Comprehensive aged care pharmacy and allied health services through Quality Aged Care Services subsidiary, including medication management, pharmacy supply, and allied health services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Quality Pharmacy operates as a community pharmacy group in Victoria, Australia, providing traditional prescription dispensing alongside extended clinical services. These include Medicare bulk-billed home sleep studies, CPAP therapy for sleep apnoea, credentialled diabetes education, in-store podiatry, CSIRO-developed weight management programs, bone density screening, vaccinations, and home medication reviews, all delivered in private consulting rooms by accredited pharmacists and allied health professionals. The group also operates a wholly-owned aged care services subsidiary (Quality Aged Care Services) providing integrated pharmacy and allied health services to residential facilities.

Product overview

Quality Pharmacy is an Australian community pharmacy group offering a platform-plus-modules service model. The core pharmacy product provides prescription dispensing and private consultations, while specialized health service modules include Sleep Therapy (SleepPro Clinic), Podiatry (FootPro), Diabetes Education, Health Events, Quality Aged Care Services, Bone Density Screening, Flu Vaccinations, Home Medication Reviews, Weight Management, and Genetic Testing. These services are delivered through accredited pharmacists and allied health professionals in private consulting rooms, with some services (sleep studies, podiatry) available as in-store clinics.

Differentiator

Problem solved

Functional benefit

Brands

• Amcal+ Life Clinic: A pharmacy brand/location operating under the Quality Pharmacy Group network at Burwood One Shopping Centre
• SleepPro Clinic
• QPG Diabetes
• FootPro

Products and services

• Pharmacy Services Core community pharmacy offering including prescription dispensing (PBS and private), OTC medications, and personalised health advice delivered by pharmacists in private consulting rooms. Includes health screening services such as blood pressure measurement, cholesterol testing, blood glucose finger prick testing with instant results, bone density ultrasound screening, flu vaccinations, and home medication reviews. Targets local community consumers in Victoria seeking accessible primary healthcare.
• Sleep Therapy (SleepPro Clinic) In-store sleep clinic delivering diagnosis and management of obstructive sleep apnoea (OSA). Includes Medicare bulk-billed home-based sleep studies and supply of ResMed CPAP devices and accessories. Conducted by accredited Sleep Therapists in private consulting rooms. Targets adults affected by OSA, particularly middle-aged men and patients with cardiovascular or diabetes comorbidities.
• Podiatry Services (FootPro) In-store podiatry clinic (FootPro) offering routine foot care, diabetic foot management (visual screening, circulation review with foot Doppler, nerve assessment), pain management, and nail surgery. Targets patients with foot and lower limb issues, including those with diabetes-related foot complications and mobility concerns.
• Diabetes Education Services Credentialled Diabetes Educators deliver individual assessments and planned care for Type 1, Type 2, gestational, and pre-diabetes patients. Consultations of up to one hour cover blood glucose management, lifestyle modification, and complication prevention, with collaboration with patients' doctors and allied health professionals.
• Health Events Educational health events including webinars and virtual sessions on topics such as sleep health (featuring Sleep Specialist Dr Linda Schachter), COVID-19 and sleep, CPAP usage, and clinical FAQs for health professionals. Delivered as ongoing patient education and clinical engagement programming.
• Weight Management (CSIRO Lifestyle Program) Lifestyle and weight management program developed in collaboration with CSIRO, delivering clinically validated outcomes including 7.2% cholesterol reduction over 12 weeks, 5.9% BMI decrease in 3 months, and average 1.8kg weight loss in the first week. Targets patients with cardiovascular disease, sleep apnoea, and diabetes.
• Quality Aged Care Services Subsidiary service providing integrated pharmacy, medical, and allied health services to aged care residential facilities. Includes medication management, pharmacy supply, diabetes education, physiotherapy, optometry, and dietetics delivered under a single partnership model. Targets aged care facility operators seeking consolidated clinical service delivery for residents.

Quantifiable outcome

• 7.2% cholesterol reduction over 12 weeks with CSIRO lifestyle program
• +4 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Sleep Services AustraliacoreStrategic or Co-development Partner · 1 September 2020Sleep Specialist Dr Linda Schachter, Medical Director of Sleep Services Australia, partners with Quality Pharmacy for their SleepPro Clinic webinars and professional education. Dr Schachter has been a sleep and respiratory specialist for 16 years.
• CSIROcoreStrategic or Co-development PartnerQuality Pharmacy developed their lifestyle/wellness program in collaboration with CSIRO (Commonwealth Scientific and Industrial Research Organisation). The program provides clinically validated outcomes including cholesterol reduction, BMI improvement, and weight loss for patients with cardiovascular disease, sleep apnoea and diabetes.
• Quality Aged Care ServicescoreOthersQuality Aged Care Services is part of Quality Pharmacy Group, operating as a separate entity (qualityagedcare.com.au) providing integrated pharmacy, medical, and allied health services to aged care facilities. Services include medication management, pharmacy supply, diabetes education, physiotherapy, optometry, and dietetics.
• My Aged CareminorOthersAustralian Government aged care referral service connecting individuals to aged care providers. Quality Pharmacy aged care services are accessible through or referenced alongside My Aged Care (1800 200 422).

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Capital Chemist: ACT and NSW-based community pharmacy group with a strong professional services offering. Comparable as a community-led pharmacy chain operating in a similar regional Australian context with health services beyond dispensing.
• National Pharmacies: Member-owned pharmacy chain in South Australia and Victoria offering dispensing, professional services, and aged care supply. Highly comparable to Quality Pharmacy's blended retail-services-aged care model, including institutional pharmacy supply.
• TerryWhite Chemmart: National Australian pharmacy franchise network focused on both dispensing and professional health services. Most directly comparable peer as a community pharmacy network with an explicit professional services growth strategy, similar target customer base, and a comparable franchisee recruitment model.
• Amcal: National pharmacy banner group under which Quality Pharmacy already operates one of its locations (Amcal+ Life Clinic Burwood One). Comparable as a pharmacy network offering both dispensing and services, with similar franchisee/affiliate structure.
• Pharmasave Australia: Community pharmacy banner group focusing on independent operators offering professional health services. Comparable in positioning, target market (independent community pharmacies), and service-led value proposition.
• Blooms The Chemist: Australian community pharmacy chain with a professional services focus. Comparable as a multi-site retail pharmacy that competes with Quality Pharmacy in dispensing, health services, and customer experience across regional Australian communities.

Regional players

• Ramsay Pharmacy: Hospital-adjacent pharmacy operator owned by Ramsay Health Care, with a focus on clinical and aged care services. Comparable in the professional/aged care services dimension and the institutional pharmacy supply model that Quality Aged Care Services pursues.

Broad incumbents

• Chemist Warehouse: Australia's largest discount pharmacy chain operating hundreds of stores across the country. Directly comparable as a retail pharmacy competitor, but competes primarily on price/volume rather than Quality Pharmacy's professional services-led differentiated model.
• Priceline Pharmacy: Large national pharmacy chain positioned around health and beauty retail with professional services. Comparable in offering PBS dispensing plus extended health services, though it competes more on retail experience than the deep clinical model Quality Pharmacy emphasizes.

Emerging players

• Sleep Services Australia: Australian sleep diagnostic and treatment provider; Quality Pharmacy's named clinical partner (Dr Linda Schachter is Medical Director). Comparable as a sleep apnoea specialty provider competing with/partnership to Quality Pharmacy's SleepPro clinic on diagnosis and CPAP therapy.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quality Pharmacy