Retail Business Services

What Retail Business Services does

Retail Business Services (RBS), headquartered in Peristeri, Greece, is a privately held Greek group of companies that designs, manufactures, and distributes fiscal cash register systems, POS terminals, and cloud-based commercial software for small and medium-sized retail and hospitality businesses across Greece and Italy. The group's product stack spans a complete line of AADE-certified fiscal hardware (ELEPHANT, EL TORO, MERCATO, EPIA, ELIO, EDO, ADHME HYDRA, Φ.Η.Μ.Α.Σ series), Android-based all-in-one solutions (PEPPER All in One on SUNMI devices), and recurring cloud subscriptions (ECR Connect, ECR Invoicing, PEPPER Invoicing, EDASYS on Microsoft Azure, Pepper Cloud Manager). A wholly owned subsidiary MAT Technology is the only vertically integrated fiscal cash register manufacturing facility in Greece (capacity 60,000 terminals/year/shift), holding the AADE Provider of Electronic Receipt Issuance (Υ.ΠΑ.Η.Ε.Σ.) certification, while Trilia NET operates as a Bank of Greece-licensed Payment Institution clearing 7M+ transactions annually.

RBS monetizes through three coordinated revenue streams: fiscal hardware sales and replacements to SMBs; recurring cloud software subscriptions priced monthly/annually (e.g., EDASYS €4.90–€15.90/month, ECR Connect from €0.18/day, multi-year PEPPER bundles with up to 90% subsidy); and transaction-fee revenue from payment processing (Trilia NET) and the RBS Pay Spot network (1,500+ locations processing 4.5M+ expected transactions in 2024 for bill, utility, and public-sector payments in partnership with National Bank of Greece and Piraeus Bank). Distribution runs through a nationwide network of 500+ authorized partners for sales, installation, and support, plus group-company channels (MAT, Trilia, NINE POS). ISO 9001 and ISO/IEC 27001 certifications underpin institutional and data-security credibility.

The company sells primarily to Greek retail and hospitality SMBs — mini-markets, kiosks, cafés, bars, restaurants (including seasonal/tourism), workshops, accountants, and freelancers — and has extended into commercial electronic invoicing via EDASYS and into Italy, where it holds 12%+ market share in fiscal systems. All fiscal and invoicing data flows directly to AADE's myDATA platform in real time, positioning RBS as a regulated, compliance-anchored technology provider. Quantified scale: 100,000+ connected businesses across Greece and Italy, 80,000+ installed cash registers in Greece, 4.5M+ Pay Spot transactions expected in 2024, 7M+ annual Trilia NET transactions, 1,500+ Pay Spot points, 2,000+ Trilia agents, 500+ Greek authorized partners.

Name

Retail Business Services

Legal name

RBS A.E. (RBS Α.Ε.)

Website

https://rbs.gr

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Retail Business Services (RBS) is a Greek group that designs, manufactures, and sells AADE-certified fiscal cash registers, POS terminals, and cloud subscription software (ECR, EDASYS, NINE POS, PEPPER) to over 100,000 retail, hospitality, and SMB customers across Greece and Italy.

Ownership category

akta.pro rank

Product category

Fiscal Cash Register and POS Systems

akta.pro primary industry

POS Payment Software & Middleware (Terminal OS, Apps, Device Management) (FSAMADAC)

akta.pro secondary industries

Billing, Payments & Account Administration Centers (BPAAAAAF), A2A Payment Initiation Service Providers (PISPs) (FSAMAFAB)

Keywords

• Fiscal cash registers
• POS systems
• Electronic invoicing
• Payment processing
• Hospitality software

Headquarters

HQ city

Peristéri

HQ country

Greece

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Supply Chain, Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Fiscal Hardware Sales: RBS designs, manufactures, and sells fiscal cash register systems, POS terminals, and peripheral devices. Hardware products include fiscal printers (EDO, EL TORO, ELIO, MERCATO, ELEPHANT, EPIA), fiscal printer modules (ΦΗΜΑΣ, ΑΔΗΜΕ), Pepper All-in-One devices, and SUNMI Android terminals. Manufacturing is done entirely in Greece at MAT Technology's facility.
2. Cloud Software Subscriptions: RBS generates recurring revenue from subscription cloud services including ECR Connect, ECR Invoicing, PEPPER Invoicing, PEPPER Retail, PEPPER All-in-One plans, NINE POS subscription plans (available in seasonal 3/6/9-month options), EDASYS subscription tiers, and Pepper Cloud Manager. Subscriptions are typically annual with various duration options.
3. Payment Processing Services: Through the Trilia NET licensed payment institution (authorized by Bank of Greece), RBS processes electronic payments including EFT/POS, SoftPOS, IRIS payments, bill payments, and public sector payments. Trilia clears over 7,000,000 transactions annually through its network of 2,000+ agents.
4. Technical Support & Maintenance Services: RBS provides technical support through a nationwide network of 500+ partners. Support is provided via the ECR Connect subscription service (from €0.18/day), which includes remote access, software upgrades, phone support, and mobile app access. On-site visits and spare parts are offered at 30% discount from list prices.
5. RBS Pay Spot Network: RBS operates a nationwide electronic payment network (RBS Pay Spot) with 1,500+ merchant locations accepting bill payments, public sector payments, and utility payments for commissions. The network generates revenue through transaction fees from banking partners.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

RBS designs, manufactures, sells, and supports fiscal cash register systems (EDO, EL TORO, ELIO, MERCATO, ELEPHANT, EPIA), all-in-one POS terminals (PEPPER All in One, RBS 60pro), and cloud-based software applications (PEPPER Retail, NINE POS, EDASYS, ECR Connect, ECR Invoicing, PEPPER Invoicing) for SMB retail and hospitality businesses in Greece and Italy. The company also operates electronic payment services through its Trilia NET licensed payment institution and the nationwide RBS Pay Spot merchant network with 1,500+ points.

Product overview

RBS offers a comprehensive portfolio of fiscal cash register systems, POS solutions, and cloud-based software applications for retail and hospitality businesses in Greece. The product ecosystem centers around three main pillars: (1) Hardware fiscal cash register systems including ELEPHANT, MERCATO CR, EL TORO CR, EPIA CR, ELIO CR, and EDO CR models; (2) All-in-one POS solutions combining hardware and software such as PEPPER All in One and NINE POS/RestOne for restaurant operations; and (3) Cloud subscription services including ECR Connect (remote support), ECR Invoicing, PEPPER Invoicing, and EDASYS (electronic invoicing). RBS also operates the RBS Pay Spot national electronic payment network. The group includes MAT Technology (fiscal hardware manufacturing), Trilia (licensed payment institution), and NINE POS (restaurant software development). All products are designed, developed, and manufactured entirely in Greece and support mandatory integration with AADE myDATA tax authority platform.

Differentiator

Problem solved

Functional benefit

Brands

• EDASYS: Cloud commercial management application for electronic invoicing, digital delivery notes, and myDATA connectivity for businesses and freelancers.
• NINE POS
• NINE POS RestOne
• PEPPER All in One
• PEPPER Retail
• Rapidsign
• ECR Connect
• ECR Invoicing
• RBS Pay Spot
• RBS 60pro

Products and services

• EDASYS Cloud commercial application for electronic invoicing, digital delivery note issuance, and myDATA transmission. Available in multiple tiers (Pro, Commerce, Advance, ECR) for freelancers, product sellers, businesses with full invoicing needs, and businesses using RBS cash registers.
• ECR Connect Cloud subscription service providing remote support, free software upgrades, mobile monitoring, and phone support for RBS fiscal cash register systems. Restaurant version also includes SoftPOS payment from Android device.
• ECR Invoicing Cloud subscription service for electronic invoicing directly from RBS fiscal cash registers with automatic myDATA transmission.
• PEPPER Invoicing Cloud application for wholesale invoice issuance and transmission to myDATA via Provider, compatible with Android and Windows environments.
• PEPPER Retail Comprehensive retail management application for point-of-sale transactions, invoice issuance, and back-office commercial operations with cloud synchronization via Pepper Cloud Manager. Includes inventory management, customer management, and cashier management capabilities.
• PEPPER All in One All-in-one cash register and POS solution combining fiscal cash register functionality with electronic payment processing (SoftPOS/EFT-POS) in a single Android device, with cloud connectivity and AADE compliance via Rapidsign provider.
• NINE POS Hybrid cloud-based restaurant POS application for online/offline operation with wireless order-taking, table management, QR menu, kitchen/bar printer support, and integration with delivery platforms (e-food, Wolt, Box, Fagi). Available with seasonal subscription options.
• NINE POS RestOne Entry-level all-in-one restaurant POS solution designed for single-user restaurant operations combining order-taking, payment, and receipt issuance in one device.
• RBS Pay Spot National electronic payment network for bill payments, public sector payments, utility payments, and cash/card transactions in real time through partnerships with National Bank of Greece and Piraeus Bank.
• ELEPHANT Portable fiscal cash register designed for outdoor markets with compact dimensions, lightweight design, and battery operation capability. AADE approval number 15DRG 706/04/04/25.
• MERCATO CR Retail fiscal cash register with traditional aesthetic, robust construction, and support for up to 20,000 items with barcode. AADE approval number 15DND 665/25-01-24.
• EL TORO CR Restaurant fiscal cash register with 88-key programmable keyboard, table management up to 290 tables, and split bill functionality. AADE approval number 15DNB 663/25-01-24.
• EPIA CR Compact fiscal cash register for retail with dual LCD screens, up to 6,000 items with barcode, and extended battery life up to 40 hours. AADE approval number 15DNC 664/22-01-24.
• ELIO TOUCH CR Touch-screen fiscal cash register combining modern design with advanced functionality for retail operations.
• ELIO CR Restaurant fiscal cash register with compact design and full restaurant management features including waiter management.
• EDO CR Versatile fiscal cash register for retail and restaurant use with compact design and modern features.
• RBS 60pro Android-based POS terminal device with 6-inch touchscreen, 4G/WiFi connectivity, integrated thermal printer, and NFC/camera capabilities for PEPPER All in One solution.
• TAX AGENT-FMS Fiscal and Electronic Mechanism of Aggregation and Marking (FMS/FHMAS) for retail with modern design and full AADE fiscal compliance.
• RBS 101-FMS Compact fiscal and electronic mechanism for aggregation and marking, designed and manufactured in Greece.
• ADHME HYDRA FP (restaurant) Automated Data Entry and Marking Device for restaurant operations with compact thermal printing.
• ADHME HYDRA FP (retail) Automated Data Entry and Marking Device for retail operations with compact thermal printing.
• RBS Signer Electronic signature device (Type A) for fiscal document signing and QR code support.

Quantifiable outcome

• 100,000+ businesses connected to RBS fiscal systems across Greece and Italy
• +5 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

Feature7 records

Partnerships

Nine partnerships are on record, tiered core.

• MAT TechnologycoreStrategic or Co-development PartnerMAT Technology is the only vertically integrated manufacturing facility in Greece for fiscal cash register systems, with capacity of 60,000 terminals/year/shift. It is also AADE-certified as a Provider of Electronic Receipt Issuance (Υ.ΠΑ.Η.Ε.Σ.). As a wholly-owned group company, MAT handles all hardware design, development, and manufacturing for RBS products including fiscal printers, ECR, POS terminals, and peripherals.
• Trilia NET (ΤΡΙΛΙΑ ΝΕΤ ΙΔΡΥΜΑ ΠΛΗΡΩΜΩΝ)coreStrategic or Co-development PartnerTrilia NET is a licensed Payment Institution authorized by the Bank of Greece. It processes over 7,000,000 transactions annually through a network of 2,000+ agents across Greece. Services include bill payments, public sector payments, cash deposits/withdrawals with payment cards, and fund transfers within Greece. RBS leverages Trilia for electronic payment processing and the RBS Pay Spot network.
• NINE POS (9POS A.E.)coreStrategic or Co-development PartnerNINE POS is a group company developing the NINE POS restaurant management application — a hybrid cloud restaurant solution for small and large hospitality businesses. The application is promoted and supported through RBS and its nationwide partner network. The company is listed as ninepos.com.
• epay (Cardlink)coreTechnology or Integrationepay provides EFT/POS terminals and SoftPOS integration for RBS cash register systems. The Always Connected Plan offers bundled technical support for RBS fiscal systems connected to epay terminals. RBS Pepper All-in-One integrates with epay SoftPOS for contactless card payments.
• Viva WalletcoreTechnology or IntegrationViva provides SoftPOS integration for RBS systems. RBS Pepper All-in-One and NINE POS support Viva SoftPOS for contactless card payments. RBS systems integrate with Viva's payment processing for seamless EFT/POS transactions.
• NBG Pay (National Bank of Greece)coreTechnology or IntegrationNBG Pay provides SoftPOS integration for RBS cash register and POS systems. RBS ECR Connect restaurant version supports SoftPOS payments from NBG via Android devices.
• Rapidsign (Provider Services)coreTechnology or IntegrationRapidsign is the certified Provider of Electronic Receipt Issuance (Υ.ΠΑ.Η.Ε.Σ.) used by RBS systems for AADE-compliant electronic receipt transmission. RBS Pepper All-in-One and all ECR systems use Rapidsign for fiscal compliance and 5-year cloud document storage.
• Microsoft Azure CloudcoreTechnology or IntegrationMicrosoft Azure provides the cloud infrastructure for RBS's EDASYS electronic invoicing application. Each subscriber has an individual database stored on Azure Cloud, accessible from anywhere via browser. Azure ensures high security and reliability for RBS's cloud-based commercial management applications.
• AADE (Greek Independent Authority for Public Revenue)coreTechnology or IntegrationAADE is the Greek tax authority to which all RBS fiscal systems transmit receipts, invoices, and digital delivery notes via myDATA. RBS systems are certified compliant with AADE regulations (A.1173, A.1021, myDATA, TAXIS), and RBS operates as a certified Provider of Electronic Receipt Issuance (Υ.ΠΑ.Η.Ε.Σ.) through MAT Technology.

Scale indicators9 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Datecs: Datecs is a Bulgarian manufacturer of fiscal cash registers, fiscal printers, and POS terminals with a product portfolio closely aligned to RBS's fiscal hardware line. It is one of the most direct comparables in the European fiscal-devices category, competing on certified hardware, mobile POS, and cloud integrations.
• Tremol: Tremol is a Bulgarian fiscal cash register and POS manufacturer offering ECRs, fiscal printers, and integrated POS solutions with national tax-authority certifications — a near-mirror of RBS's product set in another Balkan fiscal regime, making it a strong direct peer.
• Viva Wallet: Viva Wallet is a Greek-founded payment institution offering EFT/POS, SoftPOS, and merchant acquiring across SE Europe. It is a direct competitor to Trilia NET (RBS's licensed payment institution) and to the RBS Pay Spot network, competing for the same Greek SMB payment volumes.
• Elcom: Elcom is a Bulgarian producer of fiscal cash registers, POS systems, and electronic fiscal devices certified across multiple Balkan/EU jurisdictions. Its fiscal-hardware-plus-software model and multi-country footprint make it a direct comparable for RBS's certified-device business.
• Custom Group: Custom Group is an Italian manufacturer of POS printers, fiscal devices, and self-service kiosks, with a comparable mix of fiscal hardware and integrated software. It is the most direct Italian-market competitor to RBS for the 12%+ Italy share and operates in adjacent Mediterranean fiscal regimes.

Emerging players

• Toast: Toast is a US-listed restaurant POS platform with cloud-based order management, delivery integrations, and payments. It is an emerging competitor to RBS's NINE POS hospitality offering, particularly as European SMBs become more receptive to cloud-native restaurant platforms.
• Lightspeed Commerce: Lightspeed provides cloud POS and commerce platforms for retail and hospitality SMBs across Europe. Its restaurant and retail verticals overlap with RBS's NINE POS and PEPPER Retail product lines, positioning it as an emerging competitor in the upper end of RBS's customer base.

Broad incumbents

• Worldline: Worldline is a large European payment processor providing SoftPOS and POS acquiring solutions. It is an integration partner of RBS (Pepper All in One) but, at much larger scale, competes with Trilia on merchant payment acceptance across Europe.
• Nexi: Nexi is a major Italian/European payment processor offering acquiring, POS terminals, and merchant services. It is both an integration partner of RBS in Italy and a broader incumbent competing with Trilia for payment-processing volumes in the same geographies RBS serves.
• SumUp: SumUp is a global mobile POS and payment-acceptance provider widely adopted by European SMBs. While it does not currently offer AADE-certified fiscal cash registers, its low-cost mPOS terminals represent the primary disruptive threat to RBS's traditional hardware value proposition if Greek fiscal rules loosen.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/RBSAE
• LinkedInlinkedin.com/company/rbs-s-a-
• Instagraminstagram.com/rbs.gr.official
• Xx.com/RBS_SA_Greece

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Retail Business Services