Independent Community Care Management

Name

Independent Community Care Management

Legal name

ICCM Ltd

Website

https://iccmcares.co.uk

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Complex Home Healthcare Services

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Private Duty 24/7 Nursing (RN/LPN) In-Home Care (HSABAHAJ)

akta.pro secondary industries

Private Duty Skilled Nursing (RN/LPN) in the Home (HLADAFAD), Cardiac & Pulmonary Clinical Home Health (e.g., CHF/COPD) (HSABACAI), Pediatric Skilled Home Nursing (Private Duty Nursing) (HSABACAL), Skilled Home Health Aide Services (HHA/CNA under Skilled Plan of Care) (HLADAFAF)

Keywords

• Complex home care
• Domiciliary care services
• Continuing healthcare
• Live-in care
• Specialist nursing care

Headquarters

HQ city

Kettering

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. NHS Continuing Healthcare Contracts: ICCM delivers complex care under NHS Continuing Healthcare contracts, where the NHS funds full care packages for individuals with complex health needs. These are the primary revenue stream for the organisation.
2. Personal Health Budgets (PHB): Adults and children eligible for NHS Continuing Healthcare have a legal right to a Personal Health Budget since October 2014. ICCM receives payment through PHBs to deliver bespoke care packages to individual clients.
3. Local Authority Direct Payments: ICCM provides services to clients receiving Direct Payments from local authorities, who then use those funds to commission their own care packages.
4. Private Client Services: ICCM provides bespoke care packages to private clients who fund their own care arrangements.
5. Commissioning Contracts and Local Frameworks: ICCM enters into commissioning contracts and participates in local framework agreements with CCGs and NHS bodies for provision of complex care services.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

ICCM delivers nurse-led, clinically complex home care services across the UK for adults and children with severe physical disabilities, neurological conditions, and long-term health needs. Services are provided in clients' own homes through trained Personal Assistants overseen by Registered Nurses, under NHS Continuing Healthcare contracts, Clinical Commissioning Group frameworks, Personal Health Budget arrangements, local authority Direct Payments, and private self-funding. Offerings span complex care, live-in care, paediatric care, and condition-specific pathways including spinal cord injury, acquired brain injury, motor neurone disease, epilepsy, dementia, learning disabilities, and genetic disorders.

Product overview

ICCM is one of the UK's largest providers of complex care services, offering a comprehensive portfolio of care solutions delivered by highly-trained care staff and personal assistants. The company operates as a unified service platform providing Complex Care as the core specialism, supplemented by specialized Live-in Care for round-the-clock support, and condition-specific care programs including Paediatric & Young People, Spinal Cord Injury, Epilepsy, Acquired Brain Injury, Motor Neurone Disease, Learning Disabilities, Dementia, and Genetic Disorders services. Additional offerings include Personal Health Budget support for NHS-funded clients and Registered Nurse assessment services. All care is delivered in clients' own homes with a focus on promoting independence, dignity and choice.

Differentiator

Problem solved

Functional benefit

Products and services

• Complex Care Complex healthcare delivered in the client's own home, covering critical care, spinal cord injuries, neurological conditions, community nursing and domiciliary ventilation, including tracheostomy care, gastric feeding, invasive bowel management and urinary catheterisation.
• Live-in Care Around-the-clock specialist care delivered in the client's own home, providing companionship, personal care, medication administration, household support and meal preparation.
• Paediatric & Young People Care Specialist complex care for children and young people with complex healthcare requirements, delivered using a family-centred, holistic approach.
• Spinal Cord Injury Support Specialist complex care supporting clients with varying degrees and types of spinal cord injury, promoting independent living.
• Epilepsy Care Care for clients with epilepsy, with staff trained to provide first aid for seizures and to understand individual requirements in partnership with the client's doctor.
• Acquired Brain Injury Support Specialist complex care for individuals who have sustained an acquired brain injury, with tailored care packages, structure and goal-setting.
• Motor Neurone Disease Support Care for clients with motor neurone disease, with staff training and skills adapted as the condition progresses.
• Learning Disabilities Support Person-centred support to help people with learning disabilities lead independent and active lives and make their own choices.
• Dementia Care Support for dementia as a primary or secondary condition, with carers specifically trained for continuity of care, dignity and comfort.
• Genetic Disorders Support Specialist Paediatric Nurse support for children with genetic disorders, including birth defects, developmental problems, chronic diseases and sensory deficits.
• Personal Health Budget (PHB) Support Support for adults and children in receipt of NHS Continuing Healthcare Personal Health Budgets, providing bespoke care packages and training allowance support for personal assistants.

Quantifiable outcome

• CQC 'Good' rating achieved in July 2023 inspection

Named customers1 record

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability4 records

Feature3 records

Partnerships

One partnership is on record.

• City and County Healthcare GroupcoreStrategic or Co-development Partner · 1 January 2016In 2016, City and County Healthcare Group acquired ICCM, merging it with Spirit Care to form a new, vibrant provider built on the successes of both companies. ICCM operates as part of the CCH Group, sharing middle and senior management structure, policy and governance framework, and back-office functions including finance, payroll, and IT.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Total Community Care: UK specialist provider of complex care and live-in care for adults with spinal cord injuries, acquired brain injuries, and neurological conditions – directly comparable service mix, client profile, and CHC funding model.
• Helping Hands Home Care: Large UK home care specialist with significant live-in and complex care offerings, serving similar spinal cord injury, dementia, and neurological client segments across NHS and private funding.
• Sevacare: UK complex care and supported living provider with comparable condition-specific services (learning disabilities, physical disabilities, mental health) and a similar local authority/CCG commissioning model.
• Voyage Care: UK specialist provider of complex care, supported living, and domiciliary care, particularly for learning disabilities and neurological conditions – comparable clinical complexity and commissioner relationships.

Broad incumbents

• Home Instead UK: Large UK franchised home care network offering personal care, dementia care, and live-in services – addresses overlapping client needs but skews to lower-complexity packages than ICCM.
• Bluebird Care: UK franchised home care provider with a national footprint across complex care, dementia, and live-in segments – comparable in breadth but lighter on high-acuity clinical specialisation.
• Caremark: UK-wide home care franchise with personal care, complex care, and live-in services, competing for the same CCG and local authority commissioning contracts.
• Right at Home UK: UK franchised home care provider with personal care, dementia, and complex care offerings, serving a similar elderly and disabled client base.
• Allied Healthcare: Established UK home care provider with complex care and live-in services, competing for NHS CHC and local authority contracts across the country.

Others

• City and County Healthcare Group (Abacare): CCH Group sister brand providing home care in Wales, sharing operational infrastructure and commissioning relationships with ICCM – useful for benchmarking back-office efficiency and cross-region referral flows.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ICCMLtd
• LinkedInlinkedin.com/company/iccm-ltd

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Independent Community Care Management