What Queue Associates Inc does

Queue Associates Inc is a privately held, New York–headquartered Microsoft Solutions Partner founded in 1992 by Jeffrey Goldstein. The firm implements, customizes, and supports the Microsoft Dynamics 365 ERP and CRM platform, along with complementary Microsoft 365, Azure, Power Platform, and Cloud Security services, for clients across nine verticals including manufacturing, financial services, healthcare, retail, public sector, distribution, food service, and professional services. Its delivery scope spans implementation, customization, data migration, training, and ongoing managed support, with documented multi-national capabilities (multi-currency, VAT, international tax) used by clients like Extenta, UNTHA UK, and Tekcent.

The company's go-to-market combines direct enterprise field sales through 22+ regional offices (Americas, EMEA, APAC, and as of 2026 Africa) with co-sell through the Microsoft AI Cloud Partner Program, where it holds five Solutions Partner competencies and an Advanced Specialization for SMB Management. Queue differentiates through credentialed delivery talent (CPAs, MBAs, former CFOs), 30+ years of Microsoft-specific tenure, and recognized delivery quality (ISO 9001 and ISO 27001 certified since 2021; Accounting Today VAR 100 in 2025). Pricing is quote-based and scoped per engagement, with multi-year contracts and recurring managed services revenue from long-tenure clients such as Signal Brands (15+ years). Queue does not develop proprietary technology; its value is advisory, integration, and configuration depth on top of Microsoft platforms, including recent positioning around Dynamics 365 Copilot and Azure AI services.

Name

Queue Associates Inc

Legal name

Queue Associates, Inc.

Website

https://queueassoc.com

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Short description

Queue Associates Inc is a privately held Microsoft Solutions Partner, founded in 1992 and headquartered in New York, that implements and supports Microsoft Dynamics 365 ERP and CRM across 22+ global offices, serving manufacturing, financial services, healthcare, retail, and public-sector clients worldwide.

Ownership category

akta.pro rank

Product category

Enterprise IT Consulting Services

NAICS

Other Management Consulting Services (541618), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

ERP, CRM & Enterprise Applications Consulting (BPAHAEAI)

akta.pro secondary industries

Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA), Customer Success & Account Management CRM (HDAEAFAD)

Keywords

• Microsoft Dynamics 365 consulting
• ERP implementation services
• CRM implementation services
• Managed support services
• Microsoft cloud solutions

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices22 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Microsoft Dynamics 365 Implementation Services: Professional services for implementation, customization, and deployment of Microsoft Dynamics 365 solutions including Business Central, Finance and Supply Chain, Customer Engagement, and related modules. Services include business analysis, system design, configuration, data migration, testing, and go-live support.
2. Ongoing Support and Maintenance: Continuous technical support, system maintenance, troubleshooting, and optimization services for deployed Microsoft Dynamics 365 solutions. Includes managed services and consulting for system upgrades and enhancements.
3. Microsoft 365 and Power Platform Services: Implementation and support services for Microsoft 365 suite, Azure platform, Power Platform tools, and cloud security services. Encompasses productivity tools, collaboration platforms, and business intelligence solutions.
4. Technology Consulting: Strategic technology consulting including system assessment, roadmap development, and digital transformation advisory services leveraging Microsoft technologies.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels10 records

Core offering

Queue Associates Inc is a Microsoft Dynamics 365 partner that provides consulting, implementation, customization, and managed support services for enterprise ERP and CRM systems. Its offering spans Dynamics 365 Finance, Supply Chain, Sales, Customer Service, and related Microsoft cloud platforms including Azure, Microsoft 365, Power Platform, and Copilot. The firm serves enterprises, mid-market organizations, and government/public-sector clients globally.

Product overview

Queue Associates Inc is a Microsoft Solutions Partner with 30+ years of experience implementing and supporting the Microsoft Dynamics 365 platform and related Microsoft products. The company offers a comprehensive portfolio of AI-enabled, cloud-based ERP and CRM solutions spanning Microsoft Dynamics 365 Business Central (SMB ERP), Dynamics 365 Finance (enterprise financials), Dynamics 365 Supply Chain Management, Dynamics 365 Customer Engagement (Sales, Customer Service, Field Service), Dynamics 365 Commerce, Dynamics 365 Project Operations, Dynamics 365 Human Resources, and specialized modules including Customer Insights, Customer Voice, Intelligent Order Management, and Fraud Protection. The portfolio is complemented by Microsoft 365 productivity tools, Azure cloud platform, Power Platform (Power BI, Power Apps, Power Automate), and Microsoft Cloud Security Services. Queue Associates also supports legacy Dynamics GP, SL, and NAV implementations and facilitates transitions to the modern Dynamics 365 cloud suite.

Differentiator

Problem solved

Functional benefit

Products and services

• Microsoft Dynamics 365 Implementation Services End-to-end consulting, configuration, and deployment of Microsoft Dynamics 365 ERP and CRM modules for enterprises, mid-market organizations, and government agencies.
• Microsoft Dynamics 365 Customization and Integration Services Custom development, integration, and extension of Microsoft Dynamics 365 to meet client-specific business process, data, and system integration requirements.
• Managed Support Services for Microsoft Dynamics 365 Ongoing managed support, maintenance, and optimization services for organizations running Microsoft Dynamics 365 environments.
• Microsoft Cloud and Productivity Services Consulting and implementation services for Microsoft Azure, Microsoft 365, Power Platform, and Copilot, delivered as adjunct offerings to Dynamics 365 clients.

Quantifiable outcome

• Successfully transformed UNTHA UK's operations by unifying finance, service, and field operations on Dynamics 365
• +2 more outcomes

Named customers14 records

Segments11 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability14 records

Feature4 records

Partnerships

One partnership is on record.

• MicrosoftcoreImplementation/ SI/ Consulting Partner · 16 July 2026Exclusive Microsoft Solutions Partner relationship spanning 30+ years. Queue Associates is one of the world's most important Microsoft Partner organizations with five Solutions Partner competencies (Business Applications, Modern Work, Infrastructure/Azure, Data & AI, Digital & App Innovation) and Microsoft's Advanced Specialization for Small and Midsize Business Management. Founded in 1992, Queue has achieved critical Microsoft Solution Partner designations in the new Microsoft AI Cloud Partner Program launched in late 2022 and 2023, following many years with the highest-level Microsoft Gold Partner status.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Slalom: Global consulting firm with a large Microsoft practice delivering Dynamics 365, Azure, and Power Platform transformations. Overlaps with Queue on enterprise Microsoft implementations while also offering broader strategy and technology consulting.
• BDO Digital: Advisory and technology arm of BDO with a Microsoft Dynamics 365 implementation practice serving middle-market and enterprise clients. Overlaps with Queue's SMB-to-mid-market positioning and vertical specialization approach.
• Avanade: Joint venture between Accenture and Microsoft and the largest pure-play Microsoft SI globally. Directly comparable as a Dynamics 365, Azure, and Microsoft 365 implementation partner, but with substantially larger scale and broader enterprise transformation scope.
• KPMG Microsoft Business Solutions: Big Four advisory firm with a dedicated Microsoft Dynamics 365 practice delivering implementations alongside audit, tax, and advisory services. Competes with Queue for large enterprise ERP mandates, particularly in regulated verticals.
• PwC Microsoft Services: Big Four firm with a substantial Microsoft Dynamics 365 practice competing for enterprise transformation and regulatory compliance-led engagements. Overlaps with Queue on financial services, healthcare, and manufacturing verticals.
• DXC Technology: Global IT services firm with a Microsoft Dynamics practice supporting Finance, SCM, and CRM migrations. Comparable in serving regulated industries and large multi-national implementations, though broader portfolio includes non-Microsoft services.

Direct peers

• Hitachi Solutions: Long-tenured Microsoft Dynamics 365 global SI with multi-region delivery, similar multi-competency Microsoft partner profile, and comparable focus on Finance, SCM, and Customer Engagement implementations for enterprise and SMB.
• HSO: Pure-play Microsoft Dynamics 365 SI with global delivery model and industry-focused practices. Closely matches Queue's product mix (D365 Finance, SCM, CE, Business Central) and SMB-to-enterprise customer targeting.
• Velosio: Microsoft-focused SI delivering Dynamics 365, Power Platform, and Azure implementations across North America. Similar vertical breadth and Microsoft Solutions Partner positioning, with overlapping SMB and enterprise customer segments.
• PowerObjects (HCLTech): Founded as a Dynamics 365-focused SI and now part of HCLTech, delivering Microsoft CE, Finance, and Power Platform implementations globally. Closely comparable product focus and SMB-to-enterprise customer mix.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/QueueAssociates
• YouTubeyoutube.com/channel/UCo_J9mpsIC6BAVUK4qBAqTQ
• Facebookfacebook.com/QueueAssociates
• LinkedInlinkedin.com/company/129492
• Instagraminstagram.com/queueassociates

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Queue Associates Inc