facilioo
- Company typePrivate
- Founded2012
- HeadquartersBerlin, Germany
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
facilioo firmographics
Firmographics- Name
- facilioo
- Legal name
- facilioo GmbH
- Website
- https://facilioo.de
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
facilioo industry classification
Industry- Product category
- Property Management Software
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design Services (541512)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Customer Service, Support & Contact Center CRM (HDAEAFAC)
- akta.pro secondary industry
- Field Service CRM (Dispatch, Scheduling & Mobile Service) (HDAEAFAL)
Keywords
Where facilioo is headquartered
LocationHeadquarters
- HQ city
- Berlin
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
facilioo business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Software-as-a-Service Subscription (Mitgliedschaft): facilioo operates on a SaaS subscription model. Users can register for a free time-limited membership, which can be upgraded to a paid membership (Mitgliedschaft) that unlocks additional or extended functions. The membership is billed per the selected tariff plan. The service is provided via web applications, mobile apps (including white-labeled apps for property managers), and web services.
- Freemium / Free Membership: New users acquire a free, time-limited membership. Contractors assigned by a facilioo customer receive a free, unlimited membership for assigned work only. The free tier serves as a lead-generation and onboarding mechanism for conversion to paid membership.
- Referral / Vermittlungsgebühr (Referral Fee): When cooperation is established between users through the platform, a referral fee (Vermittlungsgebühr) is charged to the commissioned user. Facilitation of connections between property managers, contractors, and other stakeholders generates transaction-based revenue.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Annual | Free membership (Kostenlose Mitgliedschaft) - time-limited, basic access |
| Subscription | Monthly | Paid membership (Mitgliedschaft) - full access with extended features |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels8 records
facilioo product offering
Product offeringCore offering
facilioo is a cloud-based SaaS platform for German property managers (Hausverwalter) that centralizes CRM, communication, document management, and workflow automation in a single system. It integrates with 75+ ERP, DMS, and third-party property management systems and connects all stakeholders — property managers, owners, tenants, and contractors — through web and mobile applications. The platform is sold primarily as a freemium-to-paid subscription (Mitgliedschaft) with paid modules covering AI telephony, hybrid owner meetings, and enterprise integrations.
Product overview
facilioo is a unified SaaS platform for property management that combines CRM, communication, automation, and AI capabilities in a modular architecture. The core platform consists of facilioo CRM for case management, craftsman coordination, and document handling; paired with the Kommunikation module for unified communications including email, WhatsApp, and digital mail; and the Automatisierung & KI module for workflow automation and AI features. Key add-on modules include the KI-Telefonassistent for AI-powered telephony, Kundenportal/App for tenant/owner self-service, Eigentümerversammlung 4.0 for hybrid property owner meetings, and the Protokoll-App for digital inspection protocols. Integration capabilities are provided through facilioo Connect and Connect Enterprise, connecting with major ERP systems (Aareon, Domus, Wodis) and document management platforms (DocuWare, SharePoint). The platform also includes a community forum and training academy for user enablement.
Differentiator
Problem solved
Functional benefit
Products and services
- facilioo CRM Central CRM module for property management covering case management, craftsman coordination, time tracking, insurance damage management, technical property management, document management, maintenance operations, and protocol app. Sold to professional property management companies in Germany.
- facilioo Connect
Quantifiable outcome
- Up to 80% reduction in processing time per case through the document interface integration
- +3 more outcomes
Companies that use facilioo
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles2 records
facilioo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration34 records
AI capability7 records
Feature8 records
facilioo partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- Verwalten mit Zukunft (Initiative)coreIndustry initiative co-founded by facilioo at Expo Real 2019 to provide orientation and support for property managers in digitalization. The initiative aims to accelerate digital transformation in the German real estate management sector.
- Aareon ConnectcoreIntegration partnership enabling connection between facilioo and Aareon's property management ERP systems. Aareon is a leading European provider of property management software.
- istacoreIntegration and partnership for energy management and meter reading data. ista is a leading provider of digital meter reading and energy efficiency solutions for buildings.
- DocuWarecoreIntegration with DocuWare document management system, enabling seamless document exchange between DocuWare and the facilioo platform.
- GDW (Gemeinschaft Deutlicher Wohnungsunternehmen)corePartnership with GDW, a German housing industry association. GDW member companies are introduced to and supported in using the facilioo platform.
- VDIV (Verband der Immobilienverwalter Deutschland)corePartnership with VDIV, the German association of property managers. Facilicio participates in VDIV events (Deutscher Verwaltertag) and serves as a trusted platform for member companies.
- MicrosoftcoreSingle Sign-On (SSO) integration via Microsoft Azure AD/Office 365. Users can authenticate using their Microsoft corporate credentials. Also integrated via MS Power Automate for workflow automation and MS SharePoint for document management.
Scale indicators5 records
Recent moves2 records
Expansion highlights6 records
facilioo competitors and assessment
Company assessmentDirect peers
- Immoware24: Immoware24 is a German SaaS platform for property managers covering administration, accounting, and tenant communication. It competes head-to-head with facilioo in the SMB Hausverwalter segment and is listed as a supported integration target.
- iDWELL: iDWELL provides a property management app and tenant/owner communication platform for German and European property managers. It overlaps with facilioo's Kundenportal/App and communication suite, targeting the same SMB and mid-market property manager segment.
- Flowfact: Flowfact is a German CRM and ERP software provider for real estate professionals, including property managers, brokers, and agents. It is listed as a facilioo integration partner and competes in adjacent workflows within the German real estate software market.
- Casavi: Casavi is a Germany-based property management communication and customer portal platform serving Hausverwalter, owners, and tenants. It is the most direct competitor to facilioo, offering similar CRM, communication, and portal functionality in the same German-speaking market.
Regional players
- Assetti: Assetti is a Nordic/Baltic property management SaaS platform serving asset managers and property owners. It is comparable in functionality and vertical focus but does not directly compete in the German-speaking market where facilioo operates.
Broad incumbents
- Domus (ERP): Domus is an established German property management ERP system. While it primarily serves as an integration partner for facilioo (Domus Cloud Connect), it represents a broader incumbent whose roadmap could expand into CRM territory.
- Haufe Group: Haufe Group is a major German software and content provider serving tax, legal, real estate, and HR professionals. Its property management software offerings overlap with facilioo's target market and serve as a broader incumbent alternative.
- Aareon: Aareon is the dominant European ERP and software provider for the housing and property management industry. As both an integration partner and a potential competitive threat, Aareon could absorb CRM/communication functionality natively into its ERP suite, posing strategic risk to facilioo's best-of-breed positioning.
- Planon: Planon is a Netherlands-based provider of real estate and facility management software serving large enterprise portfolios across Europe. It operates as a broader incumbent in the real estate/facilities software category that facilioo's enterprise tier could compete against.
Emerging players
- BuildingMinds: BuildingMinds is a Berlin-based digital platform for real estate data, sustainability, and portfolio management. As an emerging German proptech player with overlapping customer segments (property managers and owners), it represents a potential adjacent competitor or partner for facilioo.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
facilioo financial estimates
Financial estimateRevenue estimate
Valuation estimate
facilioo leadership team
Management profileNumber of profiles
Profiles2 records
facilioo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
facilioo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about facilioo
What does facilioo do?
facilioo is a cloud-based SaaS platform for German property managers (Hausverwalter) that centralizes CRM, communication, document management, and workflow automation in a single system. It integrates with 75+ ERP, DMS, and third-party property management systems and connects all stakeholders — property managers, owners, tenants, and contractors — through web and mobile applications. The platform is sold primarily as a freemium-to-paid subscription (Mitgliedschaft) with paid modules covering AI telephony, hybrid owner meetings, and enterprise integrations.
Is facilioo a public or private company?
facilioo is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was facilioo founded?
facilioo was founded in 2012. It employs 11 to 50 people.
Where is facilioo based?
facilioo is headquartered in Berlin, Germany, in the Europe region.
How does facilioo make money?
Three revenue lines are on record. Software-as-a-Service Subscription (Mitgliedschaft) is the primary driver. The others are freemium / Free Membership and referral / Vermittlungsgebühr (Referral Fee).
Who are facilioo's main competitors?
Direct peers on record are Immoware24, iDWELL, Flowfact and Casavi. Assetti is listed as a regional player. Broad incumbents are Domus (ERP), Haufe Group, Aareon and Planon. BuildingMinds is listed as an emerging player.
Does facilioo have an API?
Yes. facilioo provides an API endpoint for processes (Vorgänge), enabling developers to integrate with processes within the platform. The forum discussion mentions an 'API Endpunkt zu Vorgängen' (API endpoint for cases/proceedings), indicating technical API access exists for process management integration.
What industry is facilioo in?
facilioo's product category is Property Management Software. Its primary akta.pro industry code is HDAEAFAC, Customer Service, Support & Contact Center CRM, with a secondary code of HDAEAFAL, Field Service CRM (Dispatch, Scheduling & Mobile Service). Its NAICS code is 54151 and its SIC code is 7372.