Letsgocity

Name

Letsgocity

Legal name

Letsgocity S.A.

Website

https://letsgocity.be

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Smart City / Municipal Government Software

akta.pro primary industry

Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)

Keywords

• Smart City Solutions
• Municipal Software
• Citizen Engagement Platform
• Government Digital Services
• Public Sector Applications

Headquarters

HQ city

Liège

HQ country

Belgium

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Public Sector Digital Solutions Contracts: Letsgocity generates revenue primarily through long-term contracts with communes, municipalities, provinces, and regional public authorities in Wallonia. Products include websites, mobile applications, administrative management tools, ticketing platforms, gamification/awareness platforms, and appointment scheduling systems. Contracts are often structured as multi-year engagements under public procurement frameworks, with ongoing support, updates, and account management included. Public subsidy programs (Tax On Pylons, Smart Region) frequently co-fund customer implementations.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Letsgocity is a Smart City software provider that delivers an integrated digital platform (mobile applications and PWA websites) to Walloon (Belgian) municipalities and public-sector entities. The platform bundles citizen-facing communication tools, administrative forms, appointment scheduling, online ticketing, participatory directories, and gamification/awareness modules into a single product that communes can brand and operate. It is sold as a customizable, accessible (WCAG 2.1 AA) subscription-based solution that enables local governments to digitize citizen services and engagement.

Product overview

Letsgocity operates as a Smart City solutions provider offering a platform-plus-modules architecture. The core offering centers on the 'Wallonie en poche' / 'Ma commune en poche' mobile application ecosystem and responsive websites (PWA). The modular portfolio includes administrative form management, appointment scheduling, and 'Ticket'In' online ticketing. Citizen engagement is served through gamification platforms targeting Zero Waste and CO2 reduction (Climate Challenge), supplemented by 'MyPlaces' participatory directory and 'Scouts toujours connectés' for scout camp management. The products interconnect as an integrated services aggregator, with modules designed to work independently or in combination through shared APIs and the Ma commune en poche administration interface.

Differentiator

Problem solved

Functional benefit

Products and services

• Wallonie en Poche / Ma commune en poche (Branded Mobile Application) White-label mobile application (iOS/Android) that communes can rebrand to communicate with citizens, push news/events/notifications, and provide a direct channel between the municipality and its residents.
• Municipal PWA Website Progressive Web App (responsive) website for communes that can be deployed in under a week, with WCAG 2.1 AA accessibility certification, sharing the same content as the mobile app.
• iGamification (Gamification Platform)
• Administrative Forms & Procedures
• Appointment Scheduling (Prise de rendez-vous)
• Ticket'In (Online Ticketing)
• Zero Waste Awareness Platform (Themed Gamification)
• CO2 Reduction Awareness Platform (Climate Challenge)
• MyPlaces (Participatory Self-Managed Directory)
• Scouts toujours connectés (Scout Movement Platform)
• Pentagone Project
• EcoDOURable

Quantifiable outcome

• 40% increase in new clients year-over-year in 2024
• +4 more outcomes

Named customers17 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability3 records

Feature9 records

Partnerships

Eight partnerships are on record, tiered core, minor, moderate and flagship.

• InforiuscoreStrategic or Co-development PartnerInforius acquired Letsgocity in 2024, integrating it into the Inforius Group. The acquisition strengthens Letsgocity's mission to simplify digital services for citizens and communes, combining expertise and resources to expand the product portfolio and client base.
• NRBminorGTM or Marketing PartnerNRB hosted Letsgocity on its exhibition stand at the Salon des Mandataires, providing a co-marketing and lead generation platform for reaching commune decision-makers.
• BelfiusminorGTM or Marketing PartnerBelfius hosted Letsgocity on its exhibition stand at the Salon des Mandataires, providing a co-marketing and lead generation platform for reaching commune decision-makers.
• INFOPOLEmoderateStrategic or Co-development PartnerINFOPOLE, in partnership with the Agence du Numérique, featured Letsgocity in the 'Vitrine de l'Excellence Numérique' for the public sector, recognizing the company's role in the digital transformation of Walloon public authorities.
• Agence du Numérique (AdN) / Digital WalloniacoreStrategic or Co-development PartnerThe Agence du Numérique (AdN) oversees the Digital Wallonia strategy and directly supports Letsgocity's work through the Smart Region calls for projects and the Pentagone initiative, providing recognition, subsidy frameworks, and an official ecosystem designation.
• FuturocitémoderateTechnology or IntegrationFuturocité collaborated with Letsgocity to add three new services (walks, blood donations, bicycle parking) to the Smart City ecosystem. Futurocité also supports the 'Wallonie en Poche' application and is referenced as a partner in the digital transition of Walloon territories.
• IdeluxminorStrategic or Co-development PartnerIdelux collaborated with Letsgocity and the Commune of Bertrix to deploy the Zero Waste awareness platform, serving as the local development agency for the region.
• Communes of Bertrix, Courcelles, Herve, Jodoigne (Pentagone Consortium)flagshipStrategic or Co-development PartnerFour Walloon communes (Bertrix, Courcelles, Herve, Jodoigne) partnered with Letsgocity under the Pentagone project, supported by Digital Wallonia, to share and replicate each other's digital solutions. Letsgocity serves as the technical partner enabling the mutualization of tools across the consortium.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Granicus: Government experience and communications technology provider serving 6,000+ public sector organizations globally. Broad incumbent: directly comparable in government citizen communications, push notifications, and digital service delivery, but at significantly larger scale and broader portfolio scope.
• Tyler Technologies: Large US-listed provider of software and services to 13,000+ city, county, and state government clients. Broad incumbent: comparable end market (US municipalities) but vastly broader portfolio (ERP, public safety, courts, appraisal), making Letsgocity's niche Smart City offering a focused sub-set.
• Accela: US-based government software platform for permitting, licensing, and civic services. Broad incumbent: comparable in digitizing citizen-facing municipal workflows (forms, appointments, service requests) but focused on regulated permitting workflows rather than communications and engagement.
• OpenGov: US-headquartered government technology platform serving state and local governments with budgeting, permitting, and citizen engagement software. Broad incumbent: offers overlapping citizen communication and digital service capabilities, but as part of a much broader financial and operational portfolio across thousands of US jurisdictions.

Direct peers

• Citizenlab: Brussels-based civic engagement and participation platform used by 300+ European cities and governments. Direct peer: both provide citizen-facing digital platforms (consultation, participation, communication) to local governments, with overlapping features in surveys, participatory directories, and citizen communication.
• Civocracy: Netherlands-based civic engagement platform used by European cities and NGOs for participatory decision-making. Direct peer: comparable feature set (consultations, surveys, citizen participation) targeted at similar municipal customers, but with narrower scope than Letsgocity's full Smart City platform.

Regional players

• NRB: Belgian IT services group serving federal, regional, and local public sector. Regional player: co-markets with Letsgocity at Salon des Mandataires but competes for the same Walloon municipal IT budgets with broader IT outsourcing, infrastructure, and application services.
• Civadis: Belgian public-sector software subsidiary of NRB providing e-government, civil registry, and population management solutions to Walloon and Brussels communes. Regional player: direct competitor in the same Belgian municipal software space with deeper workflow modules but narrower citizen-engagement functionality.

Emerging players

• Decidim: Open-source participatory democracy platform developed in Barcelona, used by hundreds of municipalities globally. Emerging player: comparable in enabling citizen participation, petitions, and assemblies for local governments, but as a free open-source alternative rather than a commercial SaaS offering.

Others

• Capitant: Belgian IT services firm specializing in public-sector digital identity, e-signature, and authentication solutions. Others: serves overlapping Walloon and Brussels government clients with adjacent enabling technology (authentication for citizen portals) rather than directly competing Smart City applications.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/watch?v=2JkC52QN-ss
• Xx.com/letsgo_city
• Facebookfacebook.com/letsgocity

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Letsgocity