Touchstone Properties Hawaii

What Touchstone Properties Hawaii does

Touchstone Properties Hawaii is a privately held, Hawaii-based community association management firm founded in 1990 by Charles A. Whalen. Operating as Touchstone Properties, Ltd. from a single headquarters at 680 Iwilei Road in Honolulu, the company delivers full-service management — fiscal, physical, and administrative — to condominium and community associations (AOAOs) across the state of Hawaii. Its portfolio is described as including some of Hawaii's most well-known properties, and its management team collectively holds more than five decades of community association management experience alongside credentials including CMCA, AMS, PCAM, and the firm-level AAMC accreditation from the Community Associations Institute.

The company's core offering is a managed-services relationship spanning reserve fund management, bylaw and rule enforcement, fiduciary oversight, annual budget planning, and ongoing board support. Pricing is not publicly disclosed; the firm offers free, no-obligation proposals and uses a sales-led go-to-market with personal follow-up by experienced managers. Service is augmented by a small set of integrations rather than a proprietary technology platform: ClickPay powers electronic and recurring ACH payments for maintenance fees, and Community Archives provides a marketplace for condominium documents. Distribution is direct-to-client within Hawaii, with no disclosed geographic expansion outside the state.

Touchstone's strategic positioning rests on locally owned status, long-tenured relationships, and industry credentialing rather than on technology differentiation. The company is BBB A+ rated, has received 2016 honors from IREM and CAI Hawaii Chapter, and maintains active leadership within CAI Hawaii (with VP Keven Whalen serving as Chapter President). Community engagement, including a charity golf tournament launched in 2004 that has raised more than $128,000 for local charities, supports brand-building in a relationship-driven market. No funding rounds, acquisitions, app, or proprietary software product have been disclosed.

Name

Touchstone Properties Hawaii

Legal name

Touchstone Properties, Ltd.

Website

https://touchstoneproperties-hawaii.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

Touchstone Properties Hawaii is a privately held, Honolulu-based community association management firm founded in 1990 that delivers fiscal, physical, and administrative management services to condominium and community associations (AOAOs) across Hawaii.

Ownership category

akta.pro rank

Headquarters

HQ city

Honolulu

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Community Association Management Services: Touchstone Properties provides full-service community association management including physical, fiscal, and administrative management services for condominiums and community associations (AOAOs). Services include management of reserve funds, enforcement of bylaws, oversight of fiduciary duties, and annual budgets.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Touchstone Properties provides full-service community association management for condominium and community associations (AOAOs) throughout Hawaii. Services span fiscal, physical, and administrative management, including reserve fund management, rule enforcement, fiduciary oversight, annual budget planning, and electronic payment processing. The firm delivers these services directly via assigned community managers, with no hidden costs, on a long-term contract basis.

Product overview

Touchstone Properties Hawaii operates as a full-service community association management company offering a unified service portfolio for condominiums and community associations (AOAOs) throughout Hawaii. The core offering comprises community association management services, supplemented by specialized modules including reserve fund management, rule enforcement, fiduciary oversight, electronic payment processing via ClickPay, and automatic payment programs. All services are delivered with no hidden costs, spanning fiscal, physical, and administrative management.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Association Management Services Full-service property management for condominium and community associations (AOAOs) throughout Hawaii, spanning fiscal, physical, and administrative management with no hidden costs, delivered via assigned community managers on a long-term managed services basis.
• Electronic Payment Processing Online payment portal provided through a partnership with ClickPay, enabling echeck and ACH payments (free) and credit card payments for community association maintenance fees, with processing fees disclosed before checkout.
• Automatic Payment Program (APP) Automatic monthly ACH debit service that draws maintenance fee payments from a specified bank account on behalf of community association owners, offered at no additional fee.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

Three partnerships are on record, tiered core.

• ClickPaycoreTechnology or IntegrationClickPay is a technology company specializing in electronic payments for property management. Touchstone Properties partnered with ClickPay to offer electronic payment processing for maintenance fees. Echeck and ACH payments are free; credit card payments incur fees (2.95% for most cards). The payment portal is available at www.clickpay.com/touchstone.
• Community Associations Institute (CAI)coreStrategic or Co-development PartnerTouchstone Properties maintains active membership and leadership in CAI, with Vice President Keven Whalen serving as CAI Hawaii Chapter President. The company is AAMC accredited through CAI and regularly participates in CAI events and initiatives.
• Institute of Real Estate Management (IREM)coreStrategic or Co-development PartnerTouchstone Properties staff hold IREM certifications (CMCA) and the company has received IREM awards including Manager of the Year. IREM provides education and best practices for real estate management professionals.

Scale indicators4 records

Recent moves6 records

Expansion highlights3 records

Market position

Competitive moat4 records

Customer concentration

• LinkedInlinkedin.com/company/touchstone-properties-ltd

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Touchstone Properties Hawaii