What PoloWorks does

PoloWorks is a privately held UK insurance services group operating across Cheltenham, London and Guernsey, providing outsourced and support services to (re)insurers, brokers, MGAs and Lloyd's syndicates. The group is owned by Marco Capital Group and operates through four core brands: Polo Managing Agency (PMA), a Lloyd's managing agency authorised by the PRA and regulated by the FCA that provides complete syndicate management services from start-up through to run-off; Polo Commercial Insurance Services (PCIS), an FCA-regulated provider of outsourced underwriting, claims, finance, data processing, and compliance services; Polo Insurance Managers (PIM), a Guernsey-based licensed insurance manager specialising in captive, ILS, and commercial insurance management; and PoloPartners, a tech-enabled joint service offering with PwC UK spanning actuarial, claims, risk, compliance, and financial services. The group also operates the PoloMGA sub-brand focused on MGA launch, regulatory authorisation, and growth support. The workforce comprises over 400 insurance service professionals.

The underlying technology stack is anchored by a strategic partnership with DXC Technology, integrating DXC's Assure Commercial & Specialty platform - a cloud-native, AI-enabled platform that processes over 50% of London insurance market transactions - to deliver digitised underwriting, regulatory compliance, contract certainty (PBQA), aggregations, and claims management. This integration enables new Lloyd's syndicates to launch within a month and supports modular outsourcing across the full insurance lifecycle. The platform is supplemented by proprietary digital workflow automation and regulatory compliance tools developed for Lloyd's market operations.

Commercially, PoloWorks generates revenue through professional services (managing agency fees, advisory, and captive management) and managed services (outsourced underwriting, claims, finance, and data operations), with bespoke, quote-based engagement rather than standardised pricing. The go-to-market is relationship-driven enterprise sales to (re)insurers and brokers in the Lloyd's and companies markets, leveraging a multi-channel ecosystem including direct outreach, the polo.works website, industry events, and partnerships with capital providers (Oaktree, J.C. Flowers), brokers (Guy Carpenter), and Big Four firms (PwC). Recent commercial traction includes four new Lloyd's syndicates launched in 2026 representing over £700m of GWP, and a new Category 6 ILS special purpose entity (Navigate Re) launched in Guernsey in 2025.

Name

PoloWorks

Legal name

Polo Managing Agency Ltd and Polo Commercial Insurance Services Ltd

Website

https://polo.works

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

PoloWorks is a UK-based insurance services group providing managing agency, outsourced operations, captive management, and ILS solutions to Lloyd's syndicates, insurers, brokers, and MGAs. It operates via PMA, PCIS, PIM and the PwC-linked PoloPartners across Cheltenham, London, and Guernsey.

Ownership category

akta.pro rank

Product category

Insurance Management Services

NAICS

Insurance Agencies and Brokerages (524210)

SIC

Services-Management Consulting Services (8742), Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Employee Benefits Brokerage & Consulting (FSAEADAC)

Keywords

• Lloyd's syndicate management
• Insurance outsourcing services
• Managing agency services
• Captive insurance management
• Insurance technology services

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Managing Agency Services: Polo Managing Agency (PMA) provides complete managing agency services for Lloyd's syndicates, including underwriting governance, regulatory oversight, and operational management. Revenue generated through management fees for services delivered to syndicates.
2. Outsourced Services: Polo Commercial Insurance Services (PCIS) provides comprehensive outsourced services across underwriting, claims, finance, data processing, and compliance. Services include contract certainty, data capture, broker services, aggregations, technical accounting, premium credit control, and reinsurance management.
3. Insurance Management Services: Polo Insurance Managers (PIM) provides bespoke insurance management solutions for captive, ILS, and commercial entities, including Guernsey-based operations.
4. Tech-enabled Insurance Management: PoloPartners provides tech-enabled, end-to-end insurance management services spanning actuarial expertise, claims management, risk and compliance, and financial services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

PoloWorks provides outsourced and managed insurance services to (re)insurers, Lloyd's syndicates, brokers, and MGAs, including complete Lloyd's managing agency services, underwriting, claims, finance, compliance, and data processing support. The group operates multiple specialised divisions (PMA, PCIS, PIM, PoloPartners, PoloMGA) delivering turnkey syndicate lifecycle solutions, captive and ILS management in Guernsey, and tech-enabled insurance management.

Product overview

PoloWorks operates as a unified insurance services platform combining multiple specialized divisions. The core offering centers on Polo Managing Agency (PMA) for Lloyd's syndicate management and Polo Commercial Insurance Services (PCIS) for outsourced business services. Supporting divisions include PoloMGA (MGA launch and growth), PoloPartners (tech-enabled management with PwC), and Polo Insurance Managers (Guernsey-based captive and ILS solutions). The service architecture provides end-to-end insurance lifecycle support through modular offerings including underwriting governance, claims management, reinsurance asset management, delegated authority, client finance, technical accounting, and risk & compliance services. Syndicates can access complete turnkey solutions from startup through ongoing operations, while MGAs and carriers receive scalable operational support ranging from single services to full outsourcing.

Differentiator

Problem solved

Functional benefit

Brands

• Polo Managing Agency (PMA): Lloyd's managing agency providing syndicate management, underwriting governance, risk and compliance, and operational support for Lloyd's market operations.
• Polo Commercial Insurance Services (PCIS)
• Polo Insurance Managers (PIM)
• PoloPartners
• PoloMGA

Products and services

• Polo Managing Agency (PMA) Lloyd's managing agency providing complete syndicate management services including underwriting governance, regulatory oversight, and operational management for syndicates from startup through to turnkey solutions. Authorised by the Prudential Regulation Authority and regulated by the FCA.
• Business Advisory & Outsourced Services (PCIS) Tailored outsourcing solutions covering middle and back-office technical activities including underwriting support, delegated authority, client finance, claims management, and reinsurance management for (re)insurers and brokers. Delivered as PCIS, authorised and regulated by the FCA.
• Polo Insurance Managers (PIM) Independent, licensed insurance manager based in Guernsey specialising in captive, ILS, and commercial insurance management solutions. Authorised and regulated by the Guernsey Financial Services Commission.
• PoloPartners Tech-enabled, end-to-end insurance management services offered in partnership with PwC UK. Provides actuarial expertise, claims management, risk and compliance, and financial services for corporate clients.
• PoloMGA Comprehensive partnership for MGA launch, growth, and innovation. Provides regulatory and operational framework, market expertise, capacity sourcing, and FCA authorisation support for entrepreneurial startups and established MGAs.
• Navigate Re Category 6 Special Purpose Entity (SPE) based in Guernsey offering investors exposure to insurance-linked investment returns. Launched by Polo Insurance Managers as a standalone ILS investment vehicle.
• Syndicate 2047 (Niyam Syndicate) Lloyd's syndicate managed by Polo Managing Agency for Niyam Group. First Lloyd's syndicate dedicated to supporting the Indian market and established in GIFT City, providing disciplined reinsurance capacity to India and other high-growth markets in Asia and Africa.

Quantifiable outcome

• Syndicates can launch within a month using the platform
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core, major and strategic.

• DXC TechnologycoreTechnology or Integration · 1 January 2023Strategic partnership since 2023 for DXC's Assure Commercial & Specialty platform. The cloud-native, AI-enabled platform enables PoloWorks to support Lloyd's syndicate management, allowing new syndicates to launch within a month. The partnership aims to modernize syndicate operations with DXC processing over 50% of transactions through the London insurance market. Three new Lloyd's syndicates were onboarded in early 2026.
• PwC UKcoreStrategic or Co-development PartnerPwC UK is combined with PoloWorks' dynamism and industry expertise to form PoloPartners, providing tech-enabled end-to-end insurance management services spanning actuarial expertise, claims management, risk and compliance, and financial services.
• Niyam GroupmajorOthersPolo Managing Agency manages Syndicate 2047 for Niyam Group. The syndicate received in-principle approval from Lloyd's and commenced underwriting on 1 April 2026. It is the first Lloyd's syndicate dedicated to supporting the Indian market and established in GIFT City, India's international financial centre.
• Guy CarpenterstrategicOthersGuy Carpenter serves as a broker and advisory partner for Niyam Syndicate 2047. Vicky Carter, Chairman of Global Capital Solutions, International at Guy Carpenter, stated support for Niyam's proposition of locally embedded leadership combined with Lloyd's market expertise.
• AtradiusmajorOthersSponsor of Atradius Syndicate 1864, focused on trade credit risks supporting lenders and financial institutions across Europe.
• AllianzstrategicOthersAurora Syndicate 1890 reinsures business underwritten by Allianz, bringing high quality reinsurance business and additional capacity to Lloyd's.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Asta (Asta Managing Agency): One of the largest Lloyd's managing agencies, providing turnkey syndicate management and outsourced services to multiple syndicates. Direct competitor to Polo Managing Agency with overlapping client base of capital sponsors and similar operating model.
• Pro Global Management: Major insurance services firm offering outsourced claims, underwriting, and operational support to Lloyd's and London market carriers. Direct competitor to Polo Commercial Insurance Services; PCIS CEO Richard Lawson previously held senior roles at Pro Global.
• Charles Taylor: Provider of insurance services, claims management, and operational support to insurers, Lloyd's syndicates, and MGAs globally. Overlapping offering with PoloWorks' outsourced services across underwriting support, claims, and technical accounting.
• Apollo Syndicate Management: Lloyd's managing agency operating multiple syndicates with full syndicate management services. Direct competitor for managing agency mandates and outsourced services to Lloyd's syndicates.
• Ark Syndicate Management: Independent Lloyd's managing agency operating Ark Syndicate 4020. Comparable scale and business model to Polo Managing Agency in providing turnkey syndicate management to capital providers.
• Cathedral Underwriting: Lloyd's managing agency focused on underwriting services for smaller specialist syndicates. Overlap with PoloWorks' syndicate management proposition, particularly for niche or specialty syndicates.
• Artex Risk Solutions: Captive and ILS management specialist with significant Guernsey operations, comparable to Polo Insurance Managers. PIM CEO Mark Elliott previously served as Client Service Director at Artex, indicating direct overlap in service offering and target market.
• Hampden Agencies: Lloyd's managing agency providing syndicate management services to multiple specialty syndicates. Direct competitor in managing agency mandates with comparable boutique scale.

Broad incumbents

• Marsh (Marsh Captive Solutions): Global insurance broker and risk advisory firm with significant captive management operations including in Guernsey. Larger incumbent offering broader portfolio of services that overlaps with PIM's captive management proposition.

Others

• DXC Technology (Insurance BPO): Strategic technology partner of PoloWorks but also offers insurance BPO and platform services independently to other managing agencies and insurers. Ecosystem relationship - both collaborator and indirect competitor depending on client configuration.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/polo-works

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PoloWorks