Grupo Recovery

What Grupo Recovery does

Grupo Recovery, operating through its legal entity Recovery do Brasil Consultoria S.A. (CNPJ 05.032.035/0001-26), is a Brazilian credit recovery and non-performing loan (NPL) management company founded in 1998 and headquartered on Avenida Paulista in São Paulo, Brazil. It is a wholly-owned subsidiary of Itaú Unibanco Holding S.A., one of Latin America's largest banking conglomerates, and explicitly markets itself as "uma empresa Itaú" to leverage that brand equity. The company purchases and manages delinquent credit portfolios from financial institutions, retailers, and service providers, then recovers value by negotiating settlements with individual and corporate debtors through a multi-channel digital platform.

Recovery's core offering is a digital debt negotiation platform accessible via a self-service web portal (renegocie.gruporecovery.com), a dedicated Boleto Express payment portal with PIX QR code integration, native iOS and Android mobile applications, an official WhatsApp Business channel, and an 0800 telephone contact center. The platform enables consumers to consult their CPF/CNPJ free of charge, view Recovery-managed debts, and complete settlement agreements online in minutes, with discounts of up to 99% on original debt value, installment plans up to 48 months, and minimum payments of R$50. The company also operates a vehicle financing debt negotiation vertical offering voluntary vehicle surrender and gravame removal processing. Technology infrastructure includes AI-powered customer profiling and predictive analytics for personalized negotiation offers, AI virtual assistants for WhatsApp and digital channel automation, plus analytics and experimentation tools (Google Analytics 4, Google Tag Manager, Hotjar, VWO, Facebook Ads, Google Ads).

The business model operates on two sides. On the supply side, Recovery acquires non-performing loan portfolios from major Brazilian creditors (including parent Itaú, Bradesco, Santander, Caixa Econômica Federal, Carrefour, Marisa, Natura, Cielo, and others) and administers portfolios on behalf of securitization vehicles such as FIDC NPL II and IResolve, with portfolio transfer processes completing in 30-40 days. On the demand side, Recovery serves 30+ million Brazilian consumers and has facilitated 12+ million completed debt settlement agreements, generating revenue through transaction fees and successful recovery commissions. The company manages R$147 billion in assets under management, holds a strategic distribution partnership with Serasa (Brazil's dominant credit bureau) for participation in the Feirão Limpa Nome platform, and is fully compliant with Brazil's LGPD data protection regulation. Geographic operations are exclusively domestic (Brazil), with no disclosed international expansion.

Name

Grupo Recovery

Legal name

Recovery do Brasil Consultoria S.A.

Website

https://gruporecovery.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

251–500 employees

Short description

Grupo Recovery is a São Paulo-based, Itaú Unibanco-owned credit recovery company that purchases and manages non-performing loan portfolios in Brazil, serving 30+ million individual debtors through a digital platform (web, mobile, WhatsApp, call center) and 12+ major enterprise creditors with R$147 billion AUM.

Ownership category

akta.pro rank

Product category

Debt Recovery Services

NAICS

Collection Agencies (56144), Collection Agencies (561440)

akta.pro primary industry

Third-Party Debt Collection Agencies (Consumer & Commercial) (BPAAAEAB)

akta.pro secondary industries

Debt Recovery & Asset Recovery (Repossession Coordination, Collateral Recovery) (BPAAAEAE), Debt Buying & Portfolio Acquisition (Charged-Off Receivables) (FSAKAJAC), Debt Buying / Portfolio Acquisition & Recovery (Debt Purchasers) (BPAAAEAG)

Keywords

• Debt recovery services
• Credit portfolio management
• Debt renegotiation platform
• Non-performing loans
• Consumer credit management

Headquarters

HQ city

São Paulo

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Debt Recovery Management Services: Recovery operates as a credit recovery company managing delinquent credit portfolios for financial institutions, retailers, and other creditors. Revenue is generated through successful debt recovery, taking a percentage of recovered amounts or acquiring portfolios outright.
2. Portfolio Acquisition (Cessão de Crédito): Recovery acquires non-performing loan portfolios from creditor companies, paying upfront for distressed debt and then managing collection. Process takes 30-40 days for portfolio transfer.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels8 records

Core offering

Grupo Recovery is a Brazilian credit recovery and debt management company that purchases and manages non-performing loan portfolios from financial institutions, retailers, and other creditors, then offers individual debtors and legal entities the ability to renegotiate and settle those debts through digital self-service channels. Revenue is generated through transaction fees on successful recovery and through outright portfolio acquisition, with consumer-facing discounts of up to 99% and installment plans from R$50 per month available.

Product overview

Grupo Recovery offers a digital debt negotiation platform with multiple service channels including a web portal (renegocie.gruporecovery.com), Boleto Express for payment processing, WhatsApp customer service, mobile apps for iOS and Android, and a telephone hotline. The platform enables customers to consult debts, view managed portfolios from various financial institutions and retailers, and negotiate payment terms with discounts up to 99% and installment plans starting at R$50. For businesses, Recovery offers credit portfolio acquisition and management services. The company operates exclusively in Brazil as part of Grupo Itaú, managing debts originated from major financial institutions and retailers including Itaú, Bradesco, Santander, Caixa, and major retail chains.

Differentiator

Problem solved

Functional benefit

Products and services

• Portal de Renegociação (renegocie.gruporecovery.com) Online self-service platform allowing customers to consult CPF/CNPJ, view managed debts, and negotiate payment terms including discounts up to 99% and installment plans. Designed for Brazilian individual debtors (Pessoas Físicas) and legal entities (Pessoas Jurídicas) looking to settle debts managed by Recovery.
• Boleto Express Digital payment platform for generating second copies of payment slips (boletos), consulting agreements, and processing PIX payments for debt settlements. Used by individual debtors to manage active agreements and complete payments.
• Mobile App (Grupo Recovery) Native mobile application for iOS and Android enabling debt consultation, agreement management, and payment processing on mobile devices. Available on Apple App Store and Google Play.
• Gestão de Carteiras de Crédito Inadimplente (Non-Performing Loan Portfolio Management) Credit portfolio management services for businesses selling delinquent debt portfolios, including analysis, acquisition, and ongoing management of defaulted receivables. For corporate clients (banks, financial institutions, retailers, service providers) with portfolios above R$100 million. Financial settlement occurs within 3 business days after contract signing, and portfolio transfer process takes 30-40 days.
• Negociação de Dívidas de Veículos (Vehicle Debt Negotiation) Specialized debt negotiation services for vehicle financing including installment plans up to 48x, friendly vehicle surrender options, and gravame removal processing. Targeted at individuals and businesses with vehicle financing debt under Recovery management.

Quantifiable outcome

• Up to 99% discount on total debt value available for qualified negotiations
• +2 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability3 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• SerasacoreChannel Partner/ Reseller/ DistributorStrategic partnership enabling Recovery to participate in Serasa's Feirão Limpa Nome campaigns, allowing debtors to renegotiate Recovery-managed debts through the Serasa platform year-round.
• Lider Assessoria de Cobrança LtdaminorChannel Partner/ Reseller/ DistributorPartner collection office contracted by Recovery to perform debt collection activities on behalf of managed portfolios.
• RedeBrasilminorChannel Partner/ Reseller/ DistributorPartner collection office contracted by Recovery to perform debt collection activities.
• INTERVALOR COBRANÇA GESTÃO LTDAminorChannel Partner/ Reseller/ DistributorPartner collection office contracted by Recovery for debt collection and recovery activities.
• Itaú Unibanco Holding S.A.coreStrategic or Co-development PartnerParent company providing institutional backing, brand credibility, and strategic direction. Recovery operates as a fully-owned subsidiary within the Itaú Unibanco conglomerate.
• FIDC NPL II (Fundo de Investimento em Direitos Creditórios Não Padronizados)coreStrategic or Co-development PartnerInvestment fund that acquires rights to collect and receive debts from consumers in default. Recovery administers debts on behalf of this fund through credit assignment transactions.
• IResolve (IRESOLVE COMPANHIA SECURITIZADORA DE CRÉDITOS FINANCEIROS S.A.)coreStrategic or Co-development PartnerSecuritization company that acquired rights to collect and receive debts through credit assignment. Recovery provides debt management and collection services on behalf of IResolve.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Serasa Experian: Brazil's largest credit bureau and a debt negotiation marketplace via Feirão Limpa Nome. Direct distribution channel partner and competitor that originates collection flows on the same Brazilian consumer base.
• Boa Vista SCPC: Brazilian credit bureau with debt renegotiation services and the 'Acordo Certo' marketplace offering. Comparable as a creditor-facing and consumer-facing debt resolution intermediary in the same regulatory and competitive environment.
• Encore Capital Group: US-listed global NPL debt buyer with operations in Brazil and Europe. Most direct international comparable in business model (portfolio acquisition + third-party collection), serving as a public-market benchmark for Recovery's economics.
• PRA Group: US-listed global purchaser of non-performing loans with Americas operations. Comparable as a large-scale NPL buyer and servicer, useful for portfolio acquisition pricing benchmarks.

Direct peers

• Acordo Certo: Brazilian digital debt negotiation platform that aggregates portfolios from multiple creditors and offers consumers online settlement with discounts — same digital self-service model, same customer base, and same debtor-facing GTM as Grupo Recovery.
• Ativus (formerly Veloxbrasil): Brazilian debt collection and credit management services provider serving banks, retailers and telecoms. Direct domestic competitor in third-party collection and asset recovery, overlapping on the same Brazilian creditor base.

Emerging players

• Quero Quitar: Brazilian digital debt negotiation startup focused on consumer renegotiation across multiple creditors. Overlaps directly with Recovery's consumer-facing portal and Boleto Express use cases but at smaller scale.
• Cobrança Certo: Brazilian digital-first collection agency targeting SMB and consumer receivables. Comparable on digital collection delivery model and Brazilian small-business / consumer debtor base, though smaller scale.
• Credz: Brazilian credit and payments issuer active in card-based consumer credit and post-chargeoff renegotiation. Comparable as a Brazilian consumer-credit operator with adjacent exposure to distressed receivables and customer rehabilitation workflows.

Regional players

• Intrum: Europe's largest credit management services company, active in NPL portfolio acquisition and third-party collection across 20+ markets. Comparable business model to Recovery but regional focus is Europe rather than Brazil.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCBD5A22wtRcNGDBjM2bK5LQ
• LinkedInlinkedin.com/company/gruporecovery
• Instagraminstagram.com/grupo.recovery
• Xx.com/grupo_recovery

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Grupo Recovery