ActioHX
- Company typePrivate
- Founded2008
- HeadquartersIrving, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What ActioHX does
ActioHX is a private AI consulting and enterprise solutions provider founded in 2008 and headquartered in Grapevine, Texas. The company targets Fortune 50 and Fortune 500 enterprises across high-tech, financial services, telecommunications, manufacturing, and packaging verticals with an AI-powered Human Experience (HX) optimization platform. Its service offering centers on three proprietary products: Smart-AI, a GenAI-powered pipeline that generates insights and actions from fragmented enterprise data including customer journeys, surveys, tickets, emails, and social media; Bach-AI, a custom AI-powered workflow automation engine for service request processing, defect classification, inventory and supply chain lifecycle management, and depot repair operations; and ChatBach, an Agentic AI conversational platform that enables plain-English data access and automated enterprise onboarding such as loan processing and technician diagnostics. These are complemented by specialized sub-products covering cognitive email automation, multi-source sentiment analysis, ticket insight extraction, social media analytics, and order management.
ActioHX firmographics
Firmographics- Name
- ActioHX
- Legal name
- ActioHX
- Website
- https://actiohx.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Ownership category
- akta.pro rank
ActioHX industry classification
Industry- Product category
- Enterprise AI Software & Consulting
- NAICS
- Management Consulting Services (54161), Custom Computer Programming Services (541511), Computer Systems Design Services (541512)
- SIC
- Services-Management Consulting Services (8742), Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Customer Experience (CX) & Digital Experience (BPAHAEAC)
- akta.pro secondary industries
- Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA), Enterprise Work Management & Collaborative Workflow Platforms (HDAEAHAI)
Keywords
Where ActioHX is headquartered
LocationHeadquarters
- HQ city
- Irving
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
ActioHX business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- AI Consulting & Strategy Services: Strategic advisory paired with practical execution for AI transformation. Includes enterprise design thinking workshops, AI discovery sessions, and operational AI implementation.
- AI Software Solutions: Deployment and licensing of Smart-AI, Bach-AI, and ChatBach platforms for enterprise automation and insights. Includes implementation, deployment, and ongoing support.
- Free Proof of Concept: Company offers free proof of concept demonstrations to showcase capabilities before full engagement, supporting the sales process.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise Custom Pricing |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels7 records
ActioHX product offering
Product offeringCore offering
ActioHX provides AI-powered Human Experience (HX) software and consulting for large enterprises, centered on three core platforms: Smart-AI (GenAI insight pipeline), Bach-AI (AI workflow automation), and ChatBach (conversational Agentic AI for enterprise onboarding and data access). The company also delivers specialized solutions such as Cognitive Email, Survey Sentiment Analysis, Ticket Insights, Social Media analytics, Order Management HX, and HX Consulting, deploying AI/ML combined with Enterprise Design Thinking to optimize customer service and operational workflows.
Product overview
ActioHX offers a unified AI-powered platform centered on Human Experience (HX) optimization, comprising three core products: Smart-AI (GenAI pipeline for insights and recommendations), Bach-AI (AI-powered workflow automation), and ChatBach (conversational AI for enterprise onboarding and data access). These are complemented by specialized sub-products including Cognitive Email, Survey Sentiment Analysis, Ticket Insights, Social Media analytics, and Order Management HX. The platform leverages enterprise design thinking paired with AI/ML technologies to transform customer service operations, automate business workflows, and generate actionable insights from structured and unstructured data across multiple channels including email, surveys, tickets, and social media.
Differentiator
Problem solved
Functional benefit
Brands
- Smart-AI: GenAI powered pipeline that generates insights and actions. Combines state-of-the-art AI and machine learning technologies with experts to assist with making better data-driven decisions.
- Bach-AI
- ChatBach
Products and services
- Smart-AI
Quantifiable outcome
- 42% reduction in resolution time, 24% increase in client satisfaction, 90% improvement in agent productivity, 27% reduction in escalations
- +4 more outcomes
Companies that use ActioHX
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles3 records
ActioHX technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability10 records
Feature5 records
ActioHX partnerships and signals
Strategic signalScale indicators9 records
Recent moves4 records
Expansion highlights5 records
ActioHX competitors and assessment
Company assessmentBroad incumbents
- Concentrix: Concentrix is a large CX/BPO and technology services firm offering AI-enabled customer experience, analytics, and automation solutions to enterprise clients. It overlaps with ActioHX in AI-driven customer experience consulting and outcome-based delivery, though it operates at much broader scale and across more geographies.
- Accenture: Accenture is a global professional services leader with a major AI/GenAI practice and CX transformation offerings. It competes head-to-head with ActioHX for enterprise AI consulting engagements, but offers a far broader portfolio of standardized frameworks and longer, transformation-focused engagements.
- Cognizant: Cognizant is a global IT services firm with significant AI, analytics, and digital experience practices serving enterprise customers. It addresses similar use cases (AI-led CX automation, workflow transformation) but with broader delivery scale and a more diversified service portfolio.
- NICE Ltd. NICE is a long-established enterprise software provider for customer engagement, workforce engagement, and AI-driven analytics in contact center operations. Its CX AI and analytics suite overlaps with ActioHX's ticket insights, sentiment analysis, and agent productivity offerings.
Direct peers
- Sutherland: Sutherland is a digital transformation and CX services company applying AI and analytics to customer operations, process automation, and workflow optimization. It directly parallels ActioHX's HX/customer-experience-led AI delivery model for enterprise clients.
- TTEC (TeleTech): TTEC is a customer experience technology and services company that blends AI-enabled CX platforms with human-delivered service. It is highly comparable to ActioHX in targeting enterprise customer experience transformation with measurable operational outcomes.
- [24]7.ai: [24]7.ai provides AI-driven customer engagement solutions combining chatbots, agent assist, and predictive intent modeling for enterprise contact centers. It directly competes in ActioHX's territory of AI-powered customer service, ticket insights, and agent productivity solutions.
- Persistent Systems: Persistent Systems is a digital engineering and AI/GenAI services firm serving enterprise and software-platform clients. It is comparable to ActioHX in custom AI solution development, enterprise data-to-AI transformation, and outcome-driven engagements, with overlapping service offerings.
- Fractal Analytics: Fractal Analytics is an AI services and products company focused on enterprise AI transformation, decision intelligence, and customer experience analytics. It competes in the same AI consulting + platform space as ActioHX, with similar emphasis on measurable business outcomes.
- Tiger Analytics: Tiger Analytics is an AI and analytics consulting firm helping enterprises deploy data and AI solutions across customer experience, supply chain, and operations. It is directly comparable to ActioHX in AI consulting paired with execution for Fortune 500 enterprises.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights6 records
Customer concentration
ActioHX social profiles
Digital presenceActioHX compliance and trust
Trust signalCompliance1 record
ActioHX financial estimates
Financial estimateRevenue estimate
Valuation estimate
ActioHX leadership team
Management profileNumber of profiles
Profiles4 records
ActioHX funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ActioHX M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ActioHX
What does ActioHX do?
ActioHX provides AI-powered Human Experience (HX) software and consulting for large enterprises, centered on three core platforms: Smart-AI (GenAI insight pipeline), Bach-AI (AI workflow automation), and ChatBach (conversational Agentic AI for enterprise onboarding and data access). The company also delivers specialized solutions such as Cognitive Email, Survey Sentiment Analysis, Ticket Insights, Social Media analytics, Order Management HX, and HX Consulting, deploying AI/ML combined with Enterprise Design Thinking to optimize customer service and operational workflows.
Is ActioHX a public or private company?
ActioHX is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ActioHX founded?
ActioHX was founded in 2008. It employs 251 to 500 people.
Where is ActioHX based?
ActioHX is headquartered in Irving, United States, in the North America region.
How does ActioHX make money?
Three revenue lines are on record. AI Consulting & Strategy Services are the primary driver. The others are AI Software Solutions and free Proof of Concept.
Who are ActioHX's main competitors?
Broad incumbents on record are Concentrix, Accenture, Cognizant and NICE Ltd.. Direct peers are Sutherland, TTEC (TeleTech), [24]7.ai, Persistent Systems, Fractal Analytics and Tiger Analytics.
Does ActioHX have an API?
No public API is recorded for ActioHX.
What industry is ActioHX in?
ActioHX's product category is Enterprise AI Software & Consulting. Its primary akta.pro industry code is BPAHAEAC, Customer Experience (CX) & Digital Experience, with a secondary code of EDABACAA, Contact Center Operations & Tools (ACD/IVR/CRM/WFM). Its NAICS code is 54161 and its SIC code is 8742.