Neurosensory

What Neurosensory does

Neurosensory is an Australian hearing healthcare provider operating a multi-state network of audiology clinics across Queensland, New South Wales, Victoria, and Tasmania. The company delivers diagnostic hearing and balance assessments, hearing aid fitting, cochlear implant assessment and ongoing programming, tinnitus treatment, paediatric hearing services including Auditory Processing Disorder assessments, workplace and WorkCover hearing services, and custom ear protection. It serves individual consumers, pensioners and Department of Veterans' Affairs clients under the Australian Government Hearing Services Program, employers requiring statutory hearing compliance, and cochlear implant candidates with severe-to-profound hearing loss. The company is operationally affiliated with Sonova AG (Switzerland), the global hearing care group whose Privacy Policy governs Neurosensory, and distributes Sonova/Phonak devices including the Infinio Ultra and Virto R Infinio platforms featuring AutoSense OS 7.0 and SmartSpeech Technology. Founded approximately 45–48 years ago through a medical partnership between ENT specialists and Senior Audiologists, Neurosensory maintains referral relationships with over 65 ENT surgeons across Australia and is owned by more than 35 ENT surgeons. Revenue is generated through one-time hearing aid sales across five technology tiers (Basic to Premium), professional clinical services, government bulk-billed HSP work, cochlear implant programming (recurring Medicare-rebated), and workplace/medicolegal assessments, with a 60-day return/exchange period and satisfaction guarantee underpinning the commercial model.

Name

Neurosensory

Legal name

Neurosensory

Website

https://nsu.com.au

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

11–50 employees

Short description

Neurosensory is an Australian audiology clinic network affiliated with Sonova AG, providing hearing tests, hearing aids, cochlear implants, tinnitus treatment, and children's hearing services across QLD, NSW, VIC and TAS, serving consumers, pensioners, DVA clients, and employers.

Ownership category

akta.pro rank

Product category

Hearing Healthcare Services

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Audiology & Hearing Diagnostic Centers (HLAFAKAH)

akta.pro secondary industries

Otology & Neurotology (Ear/Hearing/Balance) (HLAKAMAC), Audiology & Hearing Services (ENT-Affiliated) (HLAKAMAI), Pediatric Otolaryngology (HLAKAMAB)

Keywords

• Diagnostic audiology services
• Hearing aid fitting
• Cochlear implant services
• Tinnitus treatment
• Pediatric audiology

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Hearing Aid Sales: Sale of hearing aids across 5 technology levels (Basic, Essential, Standard, Advanced, Premium) with a 60-day return or exchange period. The company offers the broadest range of hearing aid brands and devices and provides free, no-obligation trials.
2. Clinical Services and Hearing Tests: Diagnostic hearing tests and balance assessments performed by audiologists. Services include comprehensive hearing evaluations, tinnitus assessments, and paediatric hearing tests.
3. Cochlear Implant Services: Cochlear implant assessment, switch-on fees, and ongoing programming appointments. Surgery covered by private health insurance with Medicare rebates available for annual programming.
4. Government Hearing Services Program: Bulk-billed services under the Australian Government Hearing Services Program for eligible pensioners and DVA clients. Provides free hearing tests and subsidised or free hearing devices to eligible recipients.
5. Workplace and Medicolegal Services: WorkCover assessments, pre- and post-employment hearing screenings, noise assessments, and medicolegal evaluations. Services provided in accordance with statutory requirements under the WorkCover scheme.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Neurosensory operates a network of audiology clinics in Australia that diagnose hearing and balance disorders and dispense hearing aids, cochlear implant systems, tinnitus therapies, custom ear protection, and pediatric hearing services. Patients are typically referred by, or co-managed with, ENT specialists, and the clinics dispense hearing instruments across five technology tiers from multiple manufacturers including Phonak and Cochlear. The clinics also provide occupational hearing testing and WorkCover services for employer clients and are accredited under the Australian Government Hearing Services Program.

Product overview

Neurosensory is one of Australia's largest and most established hearing healthcare providers, offering a comprehensive platform of diagnostic, treatment, and rehabilitation services spanning over 48 years. The core offering combines clinical hearing assessment services with a broad portfolio of hearing devices and accessories. The product portfolio includes: diagnostic services (hearing tests, balance assessments, children's hearing services, Auditory Processing Disorder assessments, tinnitus treatment); hearing devices (hearing aids across all major brands and five technology levels, cochlear implants); and digital/accessory offerings (free online hearing screening, TV accessories, table-top microphones, partner microphones, remote controls). Major hearing aid brands include Phonak (Infinio Ultra, Virto Infinio), offered at five technology tiers from Basic to Premium with free trials and 60-day return policy. Neurosensory operates as an approved provider under the Australian Government's Hearing Services Program for eligible pensioners and DVA clients, and maintains partnerships with over 65 ENT specialists across Australia.

Differentiator

Problem solved

Functional benefit

Products and services

• Comprehensive hearing assessments Full diagnostic hearing evaluations including pure-tone audiometry, speech audiometry, middle-ear analysis, and adult hearing screening for self-referred and ENT-referred patients.
• Hearing aids (Basic, Standard, Advanced, Premium, Ultra tiers) Dispensing of prescription hearing aids from Basic to Premium technology levels across multiple brands, including the Phonak Audeo Infinio Ultra and Phonak Virto R Infinio, with fitting, verification, and follow-up appointments included.
• Cochlear implant services Candidacy assessment, surgical referral, device fitting, mapping, and ongoing rehabilitation services for adults and children with severe-to-profound hearing loss, including Cochlear-brand systems.
• Tinnitus treatment Assessment and structured therapy for tinnitus (ringing in the ears), incorporating Neuromonics and Lenire sound-based treatment systems delivered by specialist audiologists.
• Children's hearing services Pediatric audiology assessments, school readiness screenings, and management of middle-ear conditions such as glue ear for children referred by ENT surgeons, pediatricians, or families.
• Dizziness and balance assessments Vestibular/balance function assessments for patients experiencing dizziness, vertigo, or imbalance, performed in clinic using specialized audiology and vestibular diagnostic equipment.
• Workplace and WorkCover hearing services On-site industrial hearing assessments, pre-employment audiometry, and WorkCover audiology services for employers and insurance case managers needing workplace hearing compliance and compensation claim assessments.
• Custom ear protection and specialty earmolds Custom-made earplugs and earmolds for musicians, swimmers, shooters, industrial workers, and other consumers requiring specialty hearing protection or in-ear monitor molds.
• Government Hearing Services Program (HSP) services Provision of fully or partially subsidised hearing assessments and hearing devices to eligible Australian pensioners, DVA clients, and other qualifying individuals under the Australian Government Hearing Services Program.

Quantifiable outcome

• Over 70% of Neurosensory cochlear implant clients can use the phone
• +2 more outcomes

Named customers11 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability3 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core.

• Ear, Nose and Throat (ENT) Surgeons NetworkcoreStrategic or Co-development PartnerNeurosensory maintains partnerships with over 65 Ear, Nose and Throat surgeons throughout Australia. This medical partnership model was established at the company's founding over 48 years ago and enables holistic, comprehensive hearing healthcare with direct referral pathways between audiologists and ENT specialists for cases requiring surgical intervention such as cochlear implants.
• Sonova AGcoreTechnology or IntegrationSonova AG is the parent company and global manufacturer of innovative hearing care solutions. Operating through Phonak and other specialist hearing brands, Sonova is a market-leading developer, manufacturer, and supplier of personal audio devices, wireless communication systems, audiological care services, hearing aids and cochlear implants. Neurosensory distributes Sonova's Phonak hearing aid products including Infinio Ultra and Virto Infinio devices.
• Cochlear LimitedcoreTechnology or IntegrationCochlear Limited is a global medical device company and one of the major manufacturers of cochlear implant systems. Neurosensory provides cochlear implant services including assessment, referral, switch-on and ongoing programming for Cochlear implant devices. The company features Cochlear products and client stories on their website.
• Phonak (Sonova Brand)coreTechnology or IntegrationPhonak is a hearing aid brand under Sonova AG. Neurosensory offers Phonak Infinio Ultra and Virto Infinio hearing aids featuring SmartSpeech Technology, AI-driven AutoSense OS 7.0, Bluetooth connectivity, and rechargeable batteries.

Scale indicators4 records

Recent moves1 record

Expansion highlights5 records

Broad incumbents

• Oticon (Demant): Global hearing aid manufacturer owned by Demant (parent of Audika). Comparable as an incumbent technology supplier serving competing audiology networks in Australia.
• WS Audiology (Bloom Hearing, Signia): Global hearing aid manufacturer (Signia) with retail/clinic operations including Bloom Hearing in Australia. Comparable as both a supply-side incumbent and an operator of competing audiology clinics.
• Australian Hearing (Hearing Australia): Government-affiliated national hearing services provider in Australia. Comparable as a large-scale provider of hearing assessments and rehabilitation, particularly for HSP-eligible clients.

Others

• Cochlear Limited: Australian-headquartered global cochlear implant manufacturer. Comparable as an ecosystem partner (Neurosensory programs Cochlear implants) and as a benchmark for severe hearing-loss intervention economics, though not a retail competitor.

Direct peers

• National Hearing Care: Australian hearing care provider offering hearing assessments, hearing aids, and government program services. Closely comparable to Neurosensory's service mix and Australian HSP participation.
• Amplifon: Global hearing care retailer operating audiology clinics across multiple countries, including Australia. Directly comparable as a multi-brand hearing aid and diagnostic service provider with a similar clinic-based model.
• Attune Hearing: Independent Australian audiology provider offering diagnostic hearing services, hearing aids, cochlear implant support, and workplace hearing programs — closely overlapping Neurosensory's service portfolio.
• Connect Hearing: Australian audiology chain affiliated with Sonova (Neurosensory's parent group), distributing Sonova/Phonak hearing aids and operating in a similar clinic-based service model.
• Specsavers Audiology: Major Australian optical retailer that has scaled an audiology offering within its stores, providing hearing tests and devices through a high-street retail model that increasingly competes with traditional audiology clinics.
• Audika (Demant): Australian audiology clinic chain owned by Demant, offering hearing tests, hearing aids, and rehabilitation services. Directly competes with Neurosensory in the same retail audiology category.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/neurosensory1
• LinkedInlinkedin.com/company/neurosensory

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Neurosensory