Missing Piece
Missing Piece is a Dutch Managed Service Provider offering a fully managed Microsoft 365/Azure cloud workplace (Live Workspace) to insurance intermediaries, accountancy firms, and real estate brokers on a subscription basis.
- Company typePrivate
- Founded2007
- HeadquartersWijk Bij Duurstede, Netherlands
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Missing Piece does
Missing Piece is a Dutch Managed Service Provider (MSP) founded in 2007 by Marco van Dam and Lex de Bruijn, headquartered in Bunnik, Netherlands, and majority-owned since September 2020 by Total Specific Hosting B.V. (TSH) under Strikwerda Investments. The company delivers a fully managed cloud workplace product called Live Workspace — built on Microsoft Azure and Microsoft 365 — that bundles infrastructure, security monitoring (SOC-SIEM), insurance-software integration (notably ANVA, Assu, eBlinqx), telephony, and 24/7 support into a single subscription priced as a fixed monthly fee per workspace/user. Its primary vertical is Dutch insurance intermediaries and underwriting agents (volmachtbedrijven), with adjacent offerings for accountancy firms and real estate brokers (makelaardij).
The company holds ISO 27001 certification (annually renewed) and an ISAE 3000 SOC2 Type 2 attestation tailored to the Dutch Risk Management Program for Insurance Brokers, giving it a defensible compliance posture for DORA- and NIS2-affected customers. Go-to-market is sales-led and event-driven, combining dedicated account managers, active new business acquisition in the SMB/MKB segment, and presence at insurance-industry conferences such as NVGA Congres and VIP Congres. The revenue model is primarily subscription recurring managed services, supplemented by hardware sales (laptops and endpoints). Quantifiable customer outcomes cited include an 80% reduction in service desk calls post-migration and an incident-rate reduction from 1 per 10 users to 1 per 40 users. Named enterprise customers include Centraal Volmachtbedrijf (1000+ workspaces), Connect Assuradeuren, AEGIR-Marine, and HOWDEN, alongside SMB and mid-market accounts.
Missing Piece firmographics
Firmographics- Name
- Missing Piece
- Legal name
- Missing Piece BV
- Website
- https://missingpiece.nl
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Missing Piece is a Dutch Managed Service Provider offering a fully managed Microsoft 365/Azure cloud workplace (Live Workspace) to insurance intermediaries, accountancy firms, and real estate brokers on a subscription basis.
- Ownership category
- akta.pro rank
Missing Piece industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)
- akta.pro secondary industries
- Collaboration & Productivity Platforms (M365/Google Workspace, Email, Chat/Meetings) (BPAEAIAD), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), Cloud DR, Backup & Business Continuity (BPAEACAJ)
Keywords
Where Missing Piece is headquartered
LocationHeadquarters
- HQ city
- Wijk Bij Duurstede
- HQ country
- Netherlands
- HQ region
- Europe
Offices1 record
Markets served
Missing Piece business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Managed IT Services: Monthly subscription-based managed services covering modern workplace, cloud infrastructure, security, and ongoing support. Customers pay a fixed monthly fee for complete IT environment management.
- Hardware Sales: Sale of hardware including laptops and endpoints as part of complete workplace solution.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Fixed monthly fee per workplace/user |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Missing Piece product offering
Product offeringCore offering
Missing Piece is a Dutch Managed Service Provider (MSP) that delivers and manages a complete modern cloud workplace (Live Workspace) built on Microsoft Azure and Microsoft 365 for SMB and mid-market customers in the financial sector. The core offering bundles cloud infrastructure, managed Microsoft 365, sector-specific integrations (ANVA, Assu, eBlinqx), 24/7 SOC-SIEM security monitoring, hardware provisioning, and ongoing support under a fixed monthly subscription fee. Vertical specializations exist for insurance intermediaries (Assurantie IT), accountancy firms (Accountancy IT), and real estate brokers (Makelaardij IT).
Product overview
Missing Piece is a Managed Service Provider (MSP) offering a unified cloud workplace platform called Live Workspace, built on Microsoft 365 and Azure. The core Live Workspace product provides always-on, secure access to applications, data, and collaboration tools, supplemented by sector-specific solutions for insurance (Assurantie IT), accounting (Accountancy IT), and real estate brokerage (Makelaardij IT). Additional services include SOC-SIEM security monitoring, Customer Care/Service Desk support, and a talent management whitepaper. The company positions itself as a total solution provider, combining infrastructure, hardware, security, and support in a single managed service.
Differentiator
Problem solved
Functional benefit
Brands
- Live Workspace: A modern workplace solution in the cloud, providing complete managed Microsoft 365 and Azure environments with 24/7 support.
- MP3.1
Products and services
- Live Workspace A complete modern cloud workplace solution built on Microsoft 365 and Azure, providing always-on, secure access to applications, data, and collaboration tools from any location. Encompasses full managed services including 24/7 proactive monitoring, support, security, and infrastructure management for SMB and mid-market customers in the Dutch financial sector.
- Assurantie IT (Insurance IT) Specialized IT services tailored for insurance brokers and underwriting agents (assurantiekantoren and volmachtbedrijven), built on the Live Workspace foundation with deep expertise in insurance software such as ANVA and Assu. Addresses compliance with DORA, NIS2, AFM, and DNB requirements.
Quantifiable outcome
- 80% reduction in service desk calls after Live Workspace migration
- +3 more outcomes
Companies that use Missing Piece
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles4 records
Missing Piece technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability1 record
Feature3 records
Missing Piece partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Microsoft (Azure, Microsoft 365)coreCore technology partner providing Azure cloud platform and Microsoft 365 productivity suite. Missing Piece is specialized Microsoft partner implementing and managing these solutions for customers.
Scale indicators6 records
Recent moves7 records
Expansion highlights5 records
Missing Piece competitors and assessment
Company assessmentDirect peers
- Wortell: Dutch Microsoft-focused managed services and modern-workplace provider serving mid-market and enterprise customers with Azure and Microsoft 365 implementations, closely aligned with Missing Piece's Live Workspace offering.
- PQR: Utrecht-based consultancy specialized in Microsoft technologies including Azure, Microsoft 365, and Modern Workplace, comparable in geography, scale, and Microsoft-centric delivery model.
- HSO (Holland Software): Dutch-led Microsoft partner delivering managed cloud and modern workplace services across the Benelux, overlapping directly with Missing Piece's Microsoft 365/Azure managed-service motion.
- Rapid Circle: Microsoft-focused cloud and modern workplace MSP with a strong Dutch and European footprint, offering Azure, Microsoft 365, and security managed services similar to Live Workspace.
- Traxion: Netherlands-based IT services and managed services provider with Microsoft and cloud practices, comparable in size and Dutch mid-market focus.
- Valid (Valid Total Information Management): Dutch IT services firm providing workplace, cloud, and managed services to mid-market customers, with similar subscription-based delivery and Microsoft technology stack.
- Macaw: Netherlands-based digital and cloud services provider delivering Microsoft Azure, Microsoft 365, and modern workplace solutions, comparable in geography, technology stack, and target customer segment.
- Incentro: Dutch-headquartered digital consultancy with strong Microsoft capabilities including cloud and workplace services, comparable in scale and Microsoft-led service portfolio.
Emerging players
- BlueContext: Smaller Dutch Microsoft partner with a niche modern-workplace focus on SMBs, comparable in operating model but smaller in scale than Missing Piece.
Broad incumbents
- KPN Business / KPN ICT Consulting: Large Dutch incumbent telecom and IT services group offering cloud managed services, security, and workplace solutions across the Netherlands, providing a broader but less specialized alternative to Missing Piece for financial-sector clients.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Missing Piece social profiles
Digital presenceMissing Piece compliance and trust
Trust signalCompliance2 records
Missing Piece financial estimates
Financial estimateRevenue estimate
Valuation estimate
Missing Piece leadership team
Management profileNumber of profiles
Profiles5 records
Missing Piece funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Missing Piece M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Missing Piece
What does Missing Piece do?
Missing Piece is a Dutch Managed Service Provider (MSP) that delivers and manages a complete modern cloud workplace (Live Workspace) built on Microsoft Azure and Microsoft 365 for SMB and mid-market customers in the financial sector. The core offering bundles cloud infrastructure, managed Microsoft 365, sector-specific integrations (ANVA, Assu, eBlinqx), 24/7 SOC-SIEM security monitoring, hardware provisioning, and ongoing support under a fixed monthly subscription fee. Vertical specializations exist for insurance intermediaries (Assurantie IT), accountancy firms (Accountancy IT), and real estate brokers (Makelaardij IT).
Is Missing Piece a public or private company?
Missing Piece is a private company. It is classified as private equity controlled and is currently operating.
When was Missing Piece founded?
Missing Piece was founded in 2007. It employs 11 to 50 people.
Where is Missing Piece based?
Missing Piece is headquartered in Wijk Bij Duurstede, Netherlands, in the Europe region.
How does Missing Piece make money?
Two revenue lines are on record. Managed IT Services are the primary driver. The others are hardware Sales.
Who are Missing Piece's main competitors?
Direct peers on record are Wortell, PQR, HSO (Holland Software), Rapid Circle, Traxion, Valid (Valid Total Information Management), Macaw and Incentro. BlueContext is listed as an emerging player. KPN Business / KPN ICT Consulting is listed as a broad incumbent.
Does Missing Piece have an API?
No public API is recorded for Missing Piece.
What industry is Missing Piece in?
Missing Piece's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP), with a secondary code of BPAEAIAD, Collaboration & Productivity Platforms (M365/Google Workspace, Email, Chat/Meetings). Its NAICS code is 54151 and its SIC code is 7370.