QuestMark
QuestMark is the commercial flooring division of privately held CentiMark Corporation, providing installed floor systems, repairs, resurfacing, and maintenance across North America. It serves enterprise retail, industrial, government, and education customers through 18 local offices, 560 self-performed crews, and a proprietary DiamondQuest polished concrete system.
- Company typePrivate
- Founded1968
- HeadquartersCanonsburg, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What QuestMark does
QuestMark is the commercial flooring division of privately held CentiMark Corporation, providing installed floor systems, repairs, resurfacing, and maintenance services for retail, industrial, commercial, government, and education customers across North America. The company operates a self-performed delivery model through 18 local flooring offices and 560 trained crew members, with a dedicated National Accounts program that coordinates multi-site rollouts for enterprise customers such as American Eagle Outfitters, ACE Hardware, Busch's Fresh Food Market, Arkema (Bostik), the U.S. Coast Guard, and ArcBest Corporation.
The product surface is anchored by the proprietary DiamondQuest Polished Concrete system — a multi-step grinding, honing, and polishing process using industrial diamond tooling (up to 800 grit finishing with 1500 grit burnish) combined with penetrating concrete densifiers and surface protectants. QuestMark complements this with urethane flooring, epoxy and polyaspartic coatings, resurfacers, decorative broadcast systems, ESD flooring, and Neoguard traffic deck coatings for parking structures. A secondary product line of DIY chemicals, patches, sealers, and kits is sold direct-to-customer through an e-commerce shop. Single-source warranty tiers extending to 20 years (DiamondQuest Diamond tier) tie installed floors to proprietary consumables and scheduled inspections, generating a recurring maintenance and inspection revenue stream.
QuestMark is monetized primarily through project-based professional services contracts awarded via direct field sales, supported by inside sales (800-743-8890) and an e-commerce channel for DIY products. Pricing is quote-based for installation work (costs vary by scope, materials, and facility requirements) and unit-based for DIY chemicals. The company is privately held under founder Edward B. Dunlap and family ownership of CentiMark Corporation, carries a Dun & Bradstreet 5A-1 financial rating, and is not backed by venture capital or private equity. Over 50 years of operating history through CentiMark, more than 15,000 completed flooring jobs over the past decade, and three American Society of Concrete Contractors safety awards in 2019 underscore a mature, financially stable, owner-operated services business rather than a venture-stage growth company.
QuestMark firmographics
Firmographics- Name
- QuestMark
- Legal name
- CentiMark Corporation
- Website
- https://questmarkflooring.com
- Company type
- Private
- Founded year
- 1968
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- QuestMark is the commercial flooring division of privately held CentiMark Corporation, providing installed floor systems, repairs, resurfacing, and maintenance across North America. It serves enterprise retail, industrial, government, and education customers through 18 local offices, 560 self-performed crews, and a proprietary DiamondQuest polished concrete system.
- Ownership category
- akta.pro rank
QuestMark industry classification
Industry- Product category
- Commercial Flooring Services
- NAICS
- Flooring Contractors (23833), Other Building Material Dealers (444180)
- akta.pro primary industry
- Natural Stone Floor Repair, Polishing & Sealing (Marble/Travertine/Granite) (HSAGAFAG)
- akta.pro secondary industry
- Tile & Stone Specialty Retail (CRAIAGAA)
Keywords
Where QuestMark is headquartered
LocationHeadquarters
- HQ city
- Canonsburg
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
QuestMark business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- Commercial Flooring Installation Services: QuestMark provides completely installed floor systems through self-performed installations by their 560 crew members. Services include polished concrete, urethane flooring, coatings, resurfacers, decorative broadcast, repairs, and maintenance for commercial and industrial facilities.
- DIY Flooring Products: Online shop selling floor patch and repair products, floor care and maintenance products, floor coatings and kits, and tools and accessories. Products include epoxy patches, cleaners, densifiers, primers, urethanes, and complete garage floor coating kits.
- Traffic Solutions: Parking lot, parking deck, sidewalk and exterior concrete surface solutions including Neoguard Traffic Deck Coating system with penetrating sealers, metal coping, expansion joints and drains.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | DiamondQuest Gold Warranty - 10-year dustproof warranty for polished concrete floors |
| Other | Multi-year contract | DiamondQuest Platinum Warranty - 15-year dustproof warranty with guaranteed minimum gloss reading |
| Other | Multi-year contract | DiamondQuest Diamond Warranty - 20-year dustproof warranty with guaranteed gloss retention |
| Other | Multi-year contract | Coatings Warranties - 3-year to 10-year options |
| Unit Pricing | Pay-as-you-go | DIY Product - High Solids Urethane 1359 |
| Unit Pricing | Pay-as-you-go | DIY Product - Clear Polyaspartic Floor Coating 3449 |
| Unit Pricing | Pay-as-you-go | DIY Product - High Performance Epoxy Floor Coating 1144 |
| Unit Pricing | Pay-as-you-go | DIY Product - Premium Epoxy Garage Floor Coating Kit |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
QuestMark product offering
Product offeringCore offering
QuestMark provides commercial and industrial flooring solutions, including the proprietary DiamondQuest polished concrete system, urethane flooring, epoxy/polyaspartic coatings, resurfacers, decorative broadcast systems, ESD flooring, traffic deck coatings, and floor safety solutions. It also sells DIY flooring products through its online shop and delivers professional services such as inspections, resurfacing, repairs, maintenance, installation, CSD disinfecting, and VCT/terrazzo care, serving enterprise customers across retail, industrial, manufacturing, education, and government markets in North America.
Product overview
QuestMark is a commercial flooring company offering both professional installation services and DIY flooring products. The company provides completely installed floor systems through its nationwide network of 18 local offices, along with a comprehensive line of do-it-yourself flooring products for maintenance staff use. The core product lines include DiamondQuest Polished Concrete (a proprietary polished concrete system using industrial diamond tooling), Urethane Flooring, Floor Coatings (epoxies, polyaspartics, novolac systems), Resurfacers, Decorative Broadcast, Traffic Solutions (Neoguard deck coatings), ESD Flooring, and Floor Safety solutions. The DIY product portfolio encompasses epoxy patch and repair products (8120, 8120SL, 2123, 2128), epoxy coatings (1015, 1144, 3095, 3707OP), novolac coatings (8253, 8256, 8257, 8259), urethane topcoats (1320, 1321, 1322, 1359), polyaspartic coatings (3449), acrylic sealers (8400), joint/crack repair products (5818, 5829, 5831), and maintenance products. Professional services include inspections, resurfacing, rejuvenation, repairs, maintenance, CSD services, in-house training, installation, VCT/terrazzo care, painting, and a National Accounts program. The company operates as a division of CentiMark Corporation since 1968.
Differentiator
Problem solved
Functional benefit
Brands
- DiamondQuest: Polished concrete floor system using diamond tooling and industrial fine diamond tooling for honing and polishing concrete surfaces.
Products and services
- DiamondQuest Polished Concrete Polished concrete floor system using multi-step industrial diamond tooling (up to 800 grit honing, 1500 grit burnish) with liquid densifier chemistry to deliver Flat, Satin, Semi-Polished, or Highly Polished gloss levels for commercial and industrial facilities.
- Urethane Flooring Commercial urethane floor coating system providing chemical resistance, abrasion resistance, and UV stability in high-gloss and semi-gloss finishes for commercial and industrial environments.
- Floor Coatings Commercial floor coating systems including epoxies, polyaspartics, and specialty coatings for concrete protection, chemical resistance, and aesthetic enhancement in commercial facilities.
- Resurfacers Cementitious overlayment products that resurface damaged or worn concrete floors, providing a new level surface for subsequent coating or polishing applications.
- Decorative Broadcast Decorative broadcast flooring systems that incorporate colored aggregates or flakes into coatings for enhanced aesthetics and slip resistance in commercial environments.
- Traffic Solutions Traffic deck coating systems including Neoguard for parking lots, decks, sidewalks, and exterior concrete surfaces, providing UV, water, and chemical damage protection with penetrating sealers, metal coping, expansion joints, and drains.
- Floor Safety Solutions Floor safety solutions including slip-resistant treatments, line striping, and areas of demarcation that minimize accident potential within commercial facilities.
- ESD (Electrostatic Discharge) Flooring Electrostatic discharge flooring solutions designed for environments where static electricity control is critical, such as electronics manufacturing and cleanroom facilities.
- Inspections and Evaluations Professional inspection and evaluation services for commercial floors to assess condition and recommend repair, resurfacing, or replacement solutions.
- Commercial Floor Installation Professional installation services for new commercial flooring systems, delivered through self-performed work by 560 trained QuestMark crew members dispatched from 18 local offices.
- Commercial Floor Resurfacing Service Professional floor resurfacing service that restores damaged or worn concrete floors using cementitious overlayment products and overlays.
- Commercial Floor Rejuvenation Services Floor rejuvenation services that restore and enhance the appearance and performance of existing commercial floors.
- Commercial Floor Repairs Professional repair services for cracked, spalled, or damaged concrete floors in commercial and industrial facilities.
- Commercial Floor Maintenance Ongoing maintenance services to preserve floor appearance and extend floor life, including scrub and burnish services under Diamond-tier warranties.
- Clean, Sanitize, Disinfect (CSD) Services Professional cleaning, sanitizing, and disinfecting services for commercial facilities, supporting hygiene and safety requirements.
- In-House Training Training services for customer maintenance personnel on proper floor care and maintenance procedures, included as part of warranty program onboarding.
- VCT and Terrazzo Strip and Wax Vinyl composition tile (VCT) and terrazzo floor maintenance services including stripping and waxing for commercial facilities.
- Commercial Painting Commercial painting services for facilities including line striping and safety markings tied to floor safety solutions.
- National Accounts Program Coordinated flooring services program for enterprise multi-location customers, providing standardized pricing, centralized account management, and consistent quality across facilities.
- DIY Flooring Products (online shop) Online shop selling floor patch and repair products, floor care and maintenance products, floor coatings and kits, and tools and accessories (including epoxy patches, cleaners, densifiers, primers, urethanes, and complete garage floor coating kits) for maintenance staff and individual purchasers.
Quantifiable outcome
- 15,000+ flooring jobs completed over past 10 years
- +4 more outcomes
Companies that use QuestMark
Customer profileNamed customers10 records
Segments6 records
Ideal customer profiles4 records
QuestMark technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
QuestMark partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- CentiMark CorporationcoreQuestMark is a division of CentiMark Corporation, a commercial roofing and flooring company founded in 1968. CentiMark provides financial backing, corporate governance, and shared services including IT, HR, and safety programs.
Scale indicators7 records
Recent moves5 records
Expansion highlights5 records
QuestMark competitors and assessment
Company assessmentDirect peers
- Flowcrete: Flowcrete (also RPM International) manufactures and installs resin flooring systems—epoxy, polyurethane, MMA—for commercial and industrial applications globally. Their combined manufacturer-installer model and end-market overlap make them a direct analogue to QuestMark's DiamondQuest installation business.
- Brand Industrial Services: Brand Services provides specialty industrial services including commercial flooring installation, specialty coatings, and infrastructure maintenance for industrial facilities. Their service-and-product model for industrial and commercial customers directly parallels QuestMark's self-performed installation approach.
- Stonhard: Stonhard, part of RPM International, manufactures and installs seamless resin floor, wall, and lining systems (epoxy, urethane, novolac) for industrial and commercial facilities. Like QuestMark, they combine proprietary flooring chemistries with self-performed installation crews serving manufacturing, retail, healthcare, and education accounts.
- Tarkett: Tarkett is a global flooring manufacturer offering resilient, wood, laminate, and specialty commercial flooring systems with installation through certified contractor networks. They serve many of the same commercial segments—retail, education, healthcare, hospitality—as QuestMark, making them comparable on the design and specification side of commercial projects.
- Forbo Flooring Systems: Forbo manufactures commercial flooring including vinyl, linoleum, carpet tile, and entrance systems for healthcare, education, office, and retail environments. Their commercial specification-led product portfolio overlaps with QuestMark's commercial customer base and project-driven specification work.
Emerging players
- Tennant: Tennant is primarily known for industrial cleaning equipment, but their Tennant Coatings business supplies commercial floor coating products—including polyurethanes and epoxies—that overlap with QuestMark's coatings product offerings. They are a smaller, niche direct-comparable in the floor coatings specification space.
Broad incumbents
- Sika AG: Sika is a global specialty chemicals company with a substantial flooring solutions business offering resin flooring, polished concrete systems, and concrete repair products. As a much larger diversified player, they compete with QuestMark in industrial and specification sales across many adjacent construction chemical categories.
- MAPEI Corporation: MAPEI manufactures installation products including floor coatings, epoxies, polyurethanes, and concrete restoration systems for commercial and industrial projects. Their commercial flooring systems portfolio overlaps with QuestMark's coating and repair product line, though MAPEI primarily sells through distribution rather than direct installation.
- Ardex Group: Ardex manufactures specialty building products including flooring underlayments, leveling compounds, coatings, and concrete restoration systems. Their product portfolio overlaps significantly with QuestMark's DIY and specification product lines, and their commercial project support parallels QuestMark's installation work.
- BASF Master Builders Solutions: BASF Master Builders Solutions offers concrete admixtures, floor coatings, and specialty construction chemicals including polished concrete systems. As part of a global chemicals giant, they compete with QuestMark on specification sales in industrial and commercial projects while serving many adjacent construction segments.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
QuestMark social profiles
Digital presenceQuestMark financial estimates
Financial estimateRevenue estimate
Valuation estimate
QuestMark leadership team
Management profileNumber of profiles
Profiles10 records
QuestMark subsidiaries and ownership
Company hierarchySubsidiaries2 records
QuestMark funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
QuestMark M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about QuestMark
What does QuestMark do?
QuestMark provides commercial and industrial flooring solutions, including the proprietary DiamondQuest polished concrete system, urethane flooring, epoxy/polyaspartic coatings, resurfacers, decorative broadcast systems, ESD flooring, traffic deck coatings, and floor safety solutions. It also sells DIY flooring products through its online shop and delivers professional services such as inspections, resurfacing, repairs, maintenance, installation, CSD disinfecting, and VCT/terrazzo care, serving enterprise customers across retail, industrial, manufacturing, education, and government markets in North America.
Is QuestMark a public or private company?
QuestMark is a private company. It is classified as family owned and is currently operating.
When was QuestMark founded?
QuestMark was founded in 1968. It employs 501 to 1,000 people.
Where is QuestMark based?
QuestMark is headquartered in Canonsburg, United States, in the North America region.
How does QuestMark make money?
Three revenue lines are on record. Commercial Flooring Installation Services are the primary driver. The others are DIY Flooring Products and traffic Solutions.
Who are QuestMark's main competitors?
Direct peers on record are Flowcrete, Brand Industrial Services, Stonhard, Tarkett and Forbo Flooring Systems. Tennant is listed as an emerging player. Broad incumbents are Sika AG, MAPEI Corporation, Ardex Group and BASF Master Builders Solutions.
Does QuestMark have an API?
No public API is recorded for QuestMark.
What industry is QuestMark in?
QuestMark's product category is Commercial Flooring Services. Its primary akta.pro industry code is HSAGAFAG, Natural Stone Floor Repair, Polishing & Sealing (Marble/Travertine/Granite), with a secondary code of CRAIAGAA, Tile & Stone Specialty Retail. Its NAICS code is 23833.