Clara Martin Center

What Clara Martin Center does

Clara Martin Center is a private, non-profit community mental health agency founded in 1966 (originally as Orange County Mental Health Services) and headquartered in Randolph, Vermont. The organization delivers a comprehensive continuum of mental health, substance use, co-occurring, and primary care integration services across 12 physical sites spanning Orange County and the greater Upper Valley, a 34-town service region in rural Vermont. Service lines include 24/7 emergency crisis response, child and family mental health (ages 0-18, plus transition age youth 16-24), adult outpatient and Intensive Adult Services, school-based mental health (including the East Valley Academy licensed independent school for grades 3-12), substance use and justice-involved programs (MAT, intensive outpatient, impaired driver rehabilitation, re-entry case management), and primary care co-location with regional FQHCs. As of 2025, Clara Martin Center became the first Vermont State Certified Community-Based Integrated Health Center (CCBHC), a federally-inspired care model emphasizing person-centered, trauma-informed, integrated behavioral and physical healthcare.

The technology stack is composed of commodity healthcare-IT components rather than proprietary platforms. Clinical operations run on an Electronic Health Record (EHR) system, with the Netsmart MyHealthPointe consumer portal providing secure messaging, appointment requests, bill pay, text/email reminders, and online form completion. Online client intake is handled via Formstack forms (adult and pediatric packets), board meetings run on Microsoft Teams with public attendance enabled, and non-English clients are served via a third-party Translation Line. There is no disclosed proprietary technology, no in-house AI/ML, and no patents or trademarks. Operations are supported by 175+ clinical and administrative professionals across psychology, psychiatry, nursing, social work, counseling, and case management disciplines.

Clara Martin's revenue model is a hybrid of insurance reimbursement (fee-for-service), Vermont Department of Mental Health designated-agency funding (including the new TPL-63 Intensive Adult Services benefit replacing the retired CRT program), federal SAMHSA grant funding (notably the $4M CCBHC Expansion grant in 2022 on top of an initial 2021 grant), sliding fee scale and fee waiver revenue (no one turned away for inability to pay), and donations. GTM motion is community-led: walk-in Same Day Access assessments, centralized scheduling, phone screenings, and outreach into schools, primary care clinics, and correctional settings, with referrals accepted from community partners, providers, and self-referrals. Customer segments are diversified across adults, children and families, transition age youth, substance use and justice-involved individuals, family members/caregivers, and uninsured/underinsured populations.

Name

Clara Martin Center

Legal name

Clara Martin Center

Website

https://claramartin.org

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

51–100 employees

Short description

Clara Martin Center is a Vermont non-profit community mental health agency serving 34 towns across Orange County and the Upper Valley with 175+ staff at 12 sites. It delivers crisis, outpatient, substance use, school-based, and primary care integration services, and is the state's first Certified CCBHC.

Ownership category

akta.pro rank

Product category

Community Mental Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (623220), Residential Mental Health and Substance Abuse Facilities (62322)

SIC

Services-Health Services (8000), Services-Social Services (8300), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGACAD), Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO), Crisis Stabilization Units & Psychiatric Emergency Services (HLAFACAH), Substance Use Disorder Prevention & Recovery Services (BPAGACAE)

Keywords

• Community mental health
• Substance use treatment
• Crisis intervention services
• Outpatient behavioral health
• CCBHC services

Headquarters

HQ city

Randolph

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D

Revenue model

1. Fee-For-Service & Insurance Reimbursement: Traditional fee-for-service billing with insurance reimbursement for mental health and substance use services. Services covered include outpatient therapy, case management, psychiatric services, crisis services, and medication-assisted treatment.
2. SAMHSA CCBHC Grant Funding: Federal grant funding through Substance Abuse and Mental Health Services Administration CCBHC Expansion program. Initial two-year CCBHC Expansion grant received in 2021, followed by additional SAMHSA funding.
3. State/Federal Mental Health Funding: Funding through Vermont Department of Mental Health for designated agency services including Community Rehabilitation and Treatment (CRT) program transitioning to Intensive Adult Services TPL-63 benefit.
4. Sliding Fee Scale & Fee Waiver Program: Sliding fee scale based on income and dependents, plus fee waiver program for eligible individuals. No one turned away due to lack of ability to pay.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

Clara Martin Center delivers comprehensive, community-based mental health, substance use, and crisis services across Orange County and the greater Upper Valley of Vermont. Offerings include 24/7 emergency services, outpatient therapy, psychiatric care, school-based mental health, substance use treatment (including Medication Assisted Treatment), justice-involved programs, primary care integration, and Certified Community Behavioral Health Clinic (CCBHC) services. Programs are delivered across 12 locations with a sliding fee scale and fee waiver program ensuring no one is turned away.

Product overview

Clara Martin Center operates as a comprehensive mental health and substance use services organization offering a portfolio of integrated programs. The core service structure includes Emergency Services (24/7 crisis response), Child & Family Mental Health (early childhood through adolescence), Adult Mental Health Services (outpatient and Intensive Adult Services), School Mental Health Services (including East Valley Academy alternative school), Substance Use & Justice Involved Programs (outpatient, MAT, justice services), and Certified Community-Based Integrated Health Center (CCBHC) - the first state-certified CCBHC in Vermont. Supporting services include Peer Support Program, Primary Health Care Integration, Teen and Community Center, and a Netsmart-powered client portal (MyHealth Pointe). Services are delivered across multiple locations in Randolph, Bradford, Chelsea, and Wilder, Vermont, with care available in homes, schools, and community settings.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Services 24-hour emergency mental health crisis response available to all individuals regardless of age, 365 days a year. Includes emergency screenings, telephone support, case management, and community crisis response for large-scale events. Hotline: 1-800-639-6360.
• Child & Family Mental Health Services Comprehensive prevention and community-based services for children and families including early childhood mental health (ages 0-6), outpatient therapy, transition age youth programs (16-22), summer programs, and respite services.
• Adult Mental Health Services Outpatient mental health services for adults including assessment, individual/couples/family therapy, psychiatric services, case management, DBT programming, EMDR, and eldercare services. Includes Intensive Adult Services (IAS) for individuals with severe mental illness.
• Certified Community-Based Integrated Health Center (CCBHC) Federally-inspired care model providing comprehensive outpatient mental health and substance use services emphasizing person-centered, trauma-informed care with integration of physical health services. First state-certified CCBHC in Vermont (July 1, 2025).
• School Mental Health Services School-based mental health support including behavioral consultation, behavioral intervention, school clinicians embedded in area schools, and East Valley Academy — a licensed independent school for youth with emotional/behavioral challenges in grades 3-12.
• Substance Use & Justice Involved Programs Outpatient substance use treatment including assessment, individual/group/family therapy, Medication Assisted Treatment (MAT), intensive outpatient programs, impaired driver rehabilitation, and justice involved services (sex offender treatment, domestic violence accountability, anger management, re-entry case management).
• Peer Support Program Support services provided by Support Assistants who have lived experience with mental health or substance use disorders, offering individualized, respectful, and confidential peer-based support to clients.
• Intensive Adult Services (IAS) Comprehensive program for adults with serious mental illness providing case management, vocational services using IPS model, wellness programs, recovery groups, individual counseling, and community integration support. Replaces the legacy CRT program under the TPL-63 benefit.
• Primary Health Care Integration Services Care coordination ensuring access to primary health care services, co-located with Gifford Health Center in Chelsea, and partnerships with multiple primary care practices (White River Family Practice, Little Rivers Health Center, Upper Valley Pediatrics, Newbury Health Clinic, Ammonoosuc Health Center).
• East Valley Academy Licensed independent school providing educational and therapeutic services for youth with severe emotional and behavioral challenges in grades 3-12, with summer adventure and extended school year programs.
• Teen and Community Center Community space featuring fully equipped kitchen, mindfulness activities, adventure-based learning, play therapy, and collaborative meeting area for children, families, and community partners.
• Impaired Driver Rehabilitation Program (IDRP) Program for individuals with alcohol or substance-related driving offenses seeking license reinstatement, including evaluation ($180 fee), school program enrollment ($220 fee), and substance abuse counseling as required.
• Community Crisis Response Mental health support during large-scale community events including unexpected loss, natural disasters; provides Mental Health First Aid training and community readiness programs.
• Safe Haven 4-bed transitional living shelter for people who are homeless and have a mental illness, serving Orange County, Washington County, and upper towns of Windsor County.
• Chris's Place Voluntary short-term stabilization program for adults 18+ as step down from inpatient care.

Quantifiable outcome

• Serving Orange County and greater Upper Valley with mental health and substance use services since 1966
• +1 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature2 records

Partnerships

15 partnerships are on record, tiered core and secondary.

• HowardCentercoreStrategic or Co-development PartnerPartnership with HowardCenter and WCMHS for oversight and management of Second Spring North and South through Collaborative Solutions Corporation
• WCMHScoreStrategic or Co-development PartnerPartnership with HowardCenter and WCMHS for oversight and management of Second Spring North and South through Collaborative Solutions Corporation
• Collaborative Solutions CorporationcoreStrategic or Co-development PartnerJoint oversight and management of Second Spring North and South facilities through Collaborative Solutions Corporation
• Vermont Care PartnerscoreStrategic or Co-development PartnerPartnership between Vermont Council and Vermont Care Network providing statewide leadership for integrated comprehensive services for developmental disabilities, mental health conditions, and substance use disorders; CMC is one of 16 non-profit community-based member agencies
• Gifford Health CarecoreStrategic or Co-development PartnerCo-located at Chelsea Health Center; provides primary care integration services; CMC provides mental health services at Gifford facilities in Randolph, Bethel, and Rochester
• Little Rivers Health CentersecondaryTechnology or IntegrationFQHC partnership for care coordination; monthly meetings in Bradford, Wells River, and East Corinth locations
• Upper Valley PediatricssecondaryTechnology or IntegrationCare coordination meetings held monthly at Bradford location
• White River Family PracticesecondaryTechnology or IntegrationCo-located care coordination services one day per week including short-term counseling and referrals
• Newbury Health ClinicsecondaryTechnology or IntegrationStrong relationship for primary care referrals and coordination
• Ammonoosuc Health CentersecondaryTechnology or IntegrationStrong relationship for primary care referrals and coordination in Woodsville, NH
• Vermont Department of Mental HealthcoreOthersState agency providing funding, oversight, and certification for designated mental health services; joint evaluation for CCBHC certification
• Area School DistrictscoreStrategic or Co-development PartnerPartnership with multiple school districts for school-based mental health services including Central Vermont Supervisory Union, Hartford School District, Orange East Supervisory Union, Orange Southwest School District, and White River Valley Supervisory Union
• Dartmouth HealthsecondaryTechnology or IntegrationNonprofit academic health system serving as regional hospital partner for referrals and care coordination
• Central Vermont Medical CentersecondaryTechnology or IntegrationRegional hospital partner for emergency services and care coordination
• Vermont Suicide Prevention CentersecondaryStrategic or Co-development PartnerStatewide suicide prevention efforts and community implementation support

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Bear River Mental Health: Bear River Mental Health is a community mental health center serving rural northern Utah with a multi-county service area. It is comparable to Clara Martin Center as a small, rural community mental health agency delivering outpatient, crisis, and substance use services with a sliding-fee model and partnership with regional primary care providers.
• Northeastern Family Institute (NFI North): NFI North is a multi-state nonprofit providing mental health, residential, and community-based services to children, families, and adults. It is a direct peer of Clara Martin Center given overlapping service lines (residential, school-based, justice-involved) and comparable nonprofit operating model.
• Washington County Mental Health Services (WCMHS): WCMHS is a designated community mental health agency in central Vermont providing mental health and substance use services. It is a direct peer of Clara Martin Center, co-managing Second Spring programs and serving overlapping populations under the same Vermont designated-agency framework.
• Spectrum Youth & Family Services: Spectrum is a Vermont-based nonprofit providing youth and family services including counseling, substance use treatment, and homeless youth programs. It is a direct peer of Clara Martin Center given overlap in transition-age youth, substance use, and community-based service delivery in Vermont.
• HowardCenter: HowardCenter is a Vermont-based nonprofit providing mental health, substance use, and developmental disability services across Chittenden County. It is a direct peer of Clara Martin Center as both are designated community mental health agencies under Vermont statute and co-manage facilities like Second Spring through Collaborative Solutions Corporation.

Emerging players

• Aspire Living & Learning: Aspire Living & Learning operates residential, educational, and community-based programs for individuals with behavioral health, intellectual, and developmental disabilities across multiple states. It is an emerging peer of Clara Martin Center given overlap in residential (Safe Haven, Chris's Place, East Valley Academy) and community support programming.

Regional players

• River Valley Counseling Center: River Valley Counseling Center is a Massachusetts-based outpatient behavioral health provider serving the greater Springfield area. It is a regional peer of Clara Martin Center as a community-based outpatient mental health and substance use provider serving a rural/small-town New England population.
• Community Health Centers of Burlington (CHCB): CHCB is a Vermont-based FQHC providing integrated primary care, behavioral health, and substance use services. It is a regional peer of Clara Martin Center given overlap in co-located primary care + behavioral health integration in a Vermont FQHC setting, though it is primary-care-led rather than behavioral-health-led.
• Brattleboro Retreat: Brattleboro Retreat is a psychiatric hospital and residential treatment provider in southern Vermont. It is comparable to Clara Martin Center as a Vermont-based behavioral health provider but operates at a higher acuity level (inpatient/residential) rather than the community-based outpatient focus Clara Martin emphasizes.

Others

• Vermont Care Partners: Vermont Care Partners is the statewide association of 16 nonprofit designated agencies including Clara Martin Center. It is a peer-level collaborator representing the collective CMHC ecosystem and a key channel for statewide contracting and policy influence relevant to Clara Martin's CCBHC strategy.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/claramartincenter
• LinkedInlinkedin.com/company/claramartincenter
• Instagraminstagram.com/claramartincenter

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Clara Martin Center