Tioga State Bank

What Tioga State Bank does

Tioga State Bank, N.A. is a privately held, independent community bank chartered as a national bank association and headquartered in Spencer, New York. Founded in 1864, the bank operates 11 branch offices plus loan, mortgage, and investment services offices across the Southern Tier of New York and Northern Pennsylvania, supplemented by 10 Interactive Teller Machines (video-chat ATMs) with extended weekday and Saturday hours. It serves individual consumers, small and medium businesses (with 94% of business loans made to local businesses), nonprofits, homebuyers, and government/municipal clients across Tioga, Broome, Tompkins, and Chemung counties in NY and Bradford and Susquehanna counties in PA.

The bank's product platform spans personal checking and savings accounts (including specialized Generation 55+ and youth products), CDs/IRAs, credit cards (issued via Elan Financial Services), mortgages (fixed, ARM, construction, first-time buyer, jumbo, and home equity), personal and auto loans, and a full business banking suite covering multiple checking/savings tiers, Cash Management (eCash Lite/Express/Management), ACH/wires, Remote Deposit Capture, Positive Pay, ZRent/ZDeposit property management tools, Autobooks, and a Cannabis Banking vertical. Digital banking is delivered through the TSB Mobile App, online banking, mobile check deposit, and TSB Rapid Transfers (instant P2P powered by Jack Henry). Wealth and advisory services are provided through Tioga State Investment Services, a partnership with LPL Financial offering mutual funds, annuities, retirement planning, insurance, and estate planning.

Revenue is generated primarily through net interest income on loan and deposit portfolios, supplemented by transaction and account fees (overdraft, wire, external transfers at $1 each, Rapid Transfers at 1.75%/0.75% take rates), loan origination and servicing income, and referral/commission revenue from the LPL Financial investment services partnership. Go-to-market is relationship-led across physical branches and ITMs, paired with a self-serve digital layer; the bank distributes via its own branches, the TSB Mobile App, telephone banking (Xpress), and a surcharge-free ATM network at 8 Weis Market locations. Strategic technology vendors include Jack Henry (core/digital), Elan Financial Services (cards), ZSuite Technologies (escrow), Deluxe (checks), and Autobooks (accounting). Robert M. Fisher serves as President and CEO.

Name

Tioga State Bank

Legal name

Tioga State Bank, N.A.

Website

https://tiogabank.com

Company type

Private

Founded year

1864

Operating status

Operating

Headcount range

101–250 employees

Short description

Tioga State Bank is an independent community bank founded in 1864 serving consumers, small businesses, and municipalities across the Southern Tier of New York and Northern Pennsylvania through 11 branches, ITMs, and digital banking.

Ownership category

akta.pro rank

Product category

Community Banking

NAICS

Depository Credit Intermediation (5221), Commercial Banking (522110)

SIC

National Commercial Banks (6021), State Commercial Banks (6022)

akta.pro primary industry

Mass-Market Consumer Deposit Banking (Checking/Savings) (FSABAAAA)

akta.pro secondary industries

Branch & In-Person Banking (Teller/ATM Networks) (FSABAAAE), Bank Connectivity & Channels (Host-to-host, SWIFT, APIs, EB portals) (FSABAIAF), Municipal/Local Government Development Banks (FSABAKAI)

Keywords

• Community banking services
• Commercial lending products
• Retail mortgage lending
• Small business cash management
• Digital banking solutions

Headquarters

HQ city

Spencer

HQ country

United States

HQ region

North America

Offices13 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Net Interest Income: Traditional banking revenue from interest rate spreads on loans (mortgages, auto loans, personal loans, business loans) and deposits (checking, savings, CDs). Core revenue driver for community bank.
2. Deposit and Account Fees: Monthly service charges, overdraft fees, ATM fees, wire transfer fees, and inactivity fees across personal and business accounts. Various checking and savings account products generate fee income.
3. Loan Origination and Servicing: Income from originating and servicing mortgage loans, commercial real estate mortgages, business equipment loans, home equity loans/lines, and consumer loans.
4. Investment Services Revenue Share: Commission and referral revenue from Tioga State Investment Services partnership with LPL Financial, offering mutual funds, annuities, wealth management, and insurance products.
5. Digital Banking Services: Revenue from business digital services including Cash Management products (eCash Lite, eCash Express, eCash Management tiers), Remote Deposit Capture, ACH/Wire transfers, and Tap2Local payment processing.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels6 records

Core offering

Tioga State Bank is a community bank that accepts deposits and originates loans across consumer and commercial segments, offering personal and business checking and savings accounts, CDs, IRAs, mortgages, home equity, auto, personal, and commercial loans, and cash-management/merchant services. It distributes these products through 11+ physical branches, ITMs (video-banking ATMs), a TSB mobile app, online banking, telephone banking, and an investment services division operating on LPL Financial's platform.

Product overview

Tioga State Bank is a community bank offering a comprehensive suite of banking products and services through a platform-plus-modules architecture. The core banking platform encompasses personal checking (Bonus Rewards, Simple, Generation 55+, Simple Start, Youth accounts), savings accounts (Statement, Investment, Generation 55+, High Yield Money Market, Holiday Club), and CDs/IRAs with CD Laddering and CDARS options. Digital banking capabilities include TSB Mobile App, Online Banking, Online Bill Pay, Mobile Check Deposit, TSB Rapid Transfers (instant transfers powered by Jack Henry), and TSB Tap2Local for merchant payment acceptance. Business banking includes multiple checking and savings products along with Cash Management services (eCash Lite/Express/Management), ACH/Wires, Remote Deposit Capture, and ZRent & ZDeposit property management tools. Mortgage offerings span fixed rate, adjustable rate, construction, first-time home buyer, and home equity products. Tioga State Investment Services provides investment, retirement, insurance, and estate planning through LPL Financial. The bank operates 12 physical branches, ITMs with video teller capability, and maintains integrations with mobile wallets (Apple Pay, Google Pay, Samsung Pay), accounting software (QuickBooks, Xero via Tap2Local), and Autobooks.

Differentiator

Problem solved

Functional benefit

Brands

• Tioga State Investment Services: Financial planning, insurance, and brokerage services offered through LPL Financial partnership.
• TSB Foundation
• Tap2Local

Products and services

• Bonus Rewards Checking Interest-bearing personal checking account that reimburses nationwide ATM fees and pays cash-back rewards to qualifying accounts meeting monthly activity requirements.
• Simple Checking No-monthly-fee personal checking account with no minimum balance requirement for everyday banking.
• Generation 55+ Checking Free personal checking account for customers aged 55 or older, with waived fees, free personal checks, free paper statements, and complimentary financial-planning consultation.
• Simple Start Checking Entry-level personal checking account designed for new customers or those rebuilding finances, convertible to traditional checking after 12 months of positive history.
• Youth Checking & Savings Account Combined checking and savings account for ages 13-23 with no monthly service charge, no minimum balance, and an instant $10 savings bonus on mobile-banking enrollment.
• Statement Savings Basic personal savings account requiring a $250 opening deposit and $250 minimum daily balance to earn interest and avoid the $5 monthly service charge.
• Investment Savings Tiered personal savings account with $2,500 minimum to open, earning higher interest rates as the balance increases.
• Generation 55+ Savings Savings account for customers aged 55 or older, paying competitive interest on balances of $250 or more with no paper-statement fee.
• High Yield Money Market Investment Personal money market account paying tiered interest on balances over $25,000, with a $25,000 minimum to open and earn interest and a $25 monthly service charge if the average daily balance falls below $25,000.
• Holiday Club Goal-based personal savings account with automatic fund accumulation, paying interest quarterly with annual fund disbursement in October.
• Certificates of Deposit (CDs) FDIC-insured time deposits with guaranteed yields and flexible terms, minimum deposits, and multiple maturity options.
• CDARS Certificate of Deposit Account Registry Service that provides multi-million-dollar FDIC insurance coverage by distributing deposits across a network of member banks.
• Individual Retirement Accounts (IRAs) Tax-advantaged personal retirement accounts including Traditional, SEP, and Roth IRAs with tax-deferred or tax-free growth potential.
• TSB Credit Cards Personal and business credit cards issued through Elan Financial Services with zero fraud liability, mobile purchasing capability, and 24/7 cardmember service.
• TSB Mobile App Mobile banking application for iOS and Android providing 24/7 account access, mobile check deposit, bill pay, fund transfers, Tap2Local merchant acceptance, and card management.
• Online Banking Web-based banking platform providing 24-hour account access, bill payment, fund transfers, eStatements, card controls, travel notices, and cash management for business customers.
• Online Bill Pay Electronic bill payment service that enables users to pay bills, schedule recurring payments, and track payment history.
• TSB Rapid Transfers Instant money transfer service powered by Jack Henry that lets customers send and receive funds in real time to and from accounts at other institutions using Visa or MasterCard debit cards (1.75% send / 0.75% receive, $0.50 minimum).
• TSB Tap2Local Mobile payment acceptance solution that lets businesses accept contactless payments, payment links, and QR codes directly from a smartphone, integrated with TSB Mobile App and powered by Jack Henry, with optional QuickBooks/Xero automated reconciliation.
• Mobile Check Deposit Remote deposit capture via the smartphone camera, with daily limits of 10 items / $7,500 and monthly limits of 40 items / $20,000.
• Interactive Teller Machines (ITMs) Video-chat-enabled ATMs that allow face-to-face interaction with live TSB personal bankers for transactions including cash back in specific denominations and full account access without a debit card, with extended hours Monday-Saturday.
• Tioga State Investment Services Financial consulting and brokerage services delivered through LPL Financial, offering mutual funds, annuities, retirement planning, estate planning, life and long-term care insurance, and investment advisory services.
• Personal Loans Unsecured and secured personal installment loans for vacations, home improvements, vehicles, recreational vehicles, and other personal purchases.
• Auto Loans Financing for new and used automobile, truck, motorcycle, and titled recreational vehicle purchases with competitive rates and prompt local service.
• Mortgage Loans Home financing including fixed rate, adjustable rate, first-time home buyer, construction, special interest, no closing cost, and jumbo mortgage programs originated locally.
• Home Equity Loans and HELOCs Fixed-term home equity loans and revolving Home Equity Lines of Credit (HELOC) secured by home equity, with $2,500 minimum line and no annual fees on HELOCs.
• Simple Business Checking Business checking account for businesses with fewer than 100 transactions per month, with a $50 minimum opening balance, first 100 items free ($0.30 per additional item), and free online banking and eStatements.
• Commercial Checking High-volume business checking with balance rewards used to reduce or eliminate service charges and per-item fees.
• Business Interest Checking Interest-bearing business checking with competitive tiered rates and a $2,500 minimum to open.
• Commercial Interest Checking Interest-bearing checking for corporations and partnerships with a $500 minimum opening balance and tiered interest rates.
• Business Clearing Business checking for customers who regularly transfer funds to other financial institutions, with free ACH transactions.
• Not-For-Profit Checking Free checking account for 501(c)(3) organizations with no monthly maintenance or per-item fees.
• Business Statement Savings Business savings account with a $250 minimum opening deposit and a $15 monthly service charge if the balance falls below $250.
• Business Investment Savings Tiered business savings account requiring a $2,500 minimum balance to earn interest and avoid a $25 monthly service charge.
• Business High Yield Money Market Investment Business money market account with a $25,000 minimum daily balance and tiered competitive interest rates.
• Business Certificates of Deposit (CDs) Business time deposits with various maturity dates and interest payment options for short- or long-term investments.
• Cash Management Business treasury management including eCash Lite, eCash Express, and eCash Management tiers with ACH, wire transfers, and Positive Pay fraud prevention.
• ACH / AFT / Wires ACH, AFT, and wire transfer services for payroll direct deposit, bill payment, and fund transfers, with Same Day ACH available.
• Remote Deposit Capture Business mobile check deposit service that enables remote check deposits with a $2,000 singular transaction limit.
• ZRent & ZDeposit Property management tools for landlords to collect rent and deposits digitally, powered by ZSuite Technologies.
• Cannabis Banking Banking services designed for cannabis-related businesses operating legally within state regulations.
• Government/Municipal Banking Banking solutions for government entities and municipal organizations.
• Business Equipment Loans Term financing for business equipment purchases.
• Commercial Real Estate Mortgages Mortgage financing for commercial real estate properties, including construction lending to local developers.
• Business Lines of Credit Revolving credit lines for business working capital and operational needs.

Quantifiable outcome

• 94% of Tioga State Bank's business loans are made to local businesses
• +1 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• LPL FinancialcoreStrategic or Co-development PartnerTioga State Investment Services offers clients access to financial planning options, insurance plans, and brokerage services through LPL Financial. Partnership provides access to mutual funds, annuities, wealth management, estate planning, and insurance products with no fee for initial consultation.
• Jack HenrycoreTechnology or IntegrationPowering TSB Rapid Transfers for instant money transfers and TSB Tap2Local for mobile payment acceptance. Jack Henry's technology enables real-time transfers via Visa/MasterCard and contactless payment processing.
• DeluxeminorChannel Partner/ Reseller/ DistributorPreferred check printer for personal and business checks. TSB refers customers to Deluxe for check reordering through their online portal.
• Elan Financial ServicescoreTechnology or IntegrationCredit card issuance and servicing partner providing Tioga State Bank-branded personal and business credit cards. Elan provides zero fraud liability protection and 24/7 cardmember service.
• JHA Pass Port Fraud CentercoreTechnology or IntegrationReal-time debit card fraud monitoring system that detects uncharacteristic card activity and can proactively block cards to prevent fraudulent transactions and protect customer accounts.
• Weis MarketsminorChannel Partner/ Reseller/ DistributorATM partnership providing 8 free ATM locations for TSB customers at Weis Market stores across Binghamton, Endwell, Endicott, and Vestal, NY.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Community Bank System, Inc. Dewitt, NY-based community bank holding company operating across upstate New York and Northern Pennsylvania. Direct competitor in many of the same counties Tioga serves, with overlapping consumer and commercial banking products.
• Chemung Canal Trust Company: Elmira, NY-based community bank owned by Chemung Financial Corporation, operating across the Southern Tier of New York and Northern Pennsylvania. Direct overlap with Tioga's branch geography and similar community/commercial banking product mix.
• ACNB Corporation: Gettysburg, PA-based community bank holding company with retail and commercial banking across South Central Pennsylvania and Northern Maryland. Similar independent community bank profile with full personal, business, mortgage, and wealth offerings.
• NBT Bancorp Inc. Norwich, NY-based bank holding company with a community banking model across upstate New York, Pennsylvania, Vermont, and Massachusetts. Comparable business mix (retail, commercial, mortgage, wealth) and similar scale-band to Tioga State Bank.
• Tompkins Financial Corporation: Ithaca, NY-based community bank holding company serving the Southern Tier and Finger Lakes regions of New York with consumer and commercial banking, mortgages, and wealth services. Closest geographic and product-market overlap with Tioga State Bank.
• First Keystone Corporation: Berwick, PA-based community bank holding company serving Northeastern and Central Pennsylvania. Comparable community banking franchise with similar product breadth including mortgages, business banking, and wealth services.
• Citizens & Northern Corporation: Wellsboro, PA-based community bank holding company serving Northern Pennsylvania and Southern Tier New York. Closest peer on the PA side of Tioga's footprint with a comparable consumer/SMB/mortgage banking model.

Broad incumbents

• S&T Bancorp, Inc. Indiana, PA-based regional bank holding company serving Western and Central Pennsylvania with community banking, commercial lending, and wealth management. Larger incumbent operating in Pennsylvania with similar community banking positioning.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/tiogabank
• YouTubeyoutube.com/channel/UCTNVDeCwB9-ue8pTPXirp_g
• Facebookfacebook.com/TiogaStateBank
• LinkedInlinkedin.com/company/tioga-state-bank
• Instagraminstagram.com/tiogastatebank

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tioga State Bank