Telkom Akses

What Telkom Akses does

PT Telkom Akses is a wholly-owned subsidiary of PT Telkom Indonesia (Persero) Tbk, Indonesia's state-owned telecommunications enterprise, established in 2012 and headquartered in Jakarta Barat. The company provides end-to-end telecom access network infrastructure services across Indonesia, organized into four portfolios: Construction (fiber optic cable laying, termination, and integration), Provisioning (new service installation and network migration including FTTB and pole installation), Managed Services (preventive and corrective maintenance of access networks), and Solutions (GIS-based survey, design, and network inventory management). It operates through a national hierarchy of 4 areas, 15 regional offices, 61 branches, and 359 service areas, supported by 20,936 field technicians and 487 SAP-integrated warehouse locations.

Telkom Akses monetizes primarily through managed service contracts, professional services, and turnkey construction engagements with B2C retail customers (notably TelkomGroup's IndiHome broadband), B2B/enterprise and government clients, and external telecom operators. Named external customers include Tower Bersama Group, IForte, Jala Lintas Media, MyRepublic, and Lintasarta. The company operates proprietary platforms including the Telkom Akses Command Centre (TACC) for 24/7 network surveillance, the Telkom Integrated Design Centre (T-IDC) for national-scale network design and inventory, the Fiber Academy training program, an integrated warehouse management system, and the Lensa Pro mobile application with AI-based pole installation validation. All systems are tied together through SAP-based logistics and GIS-Smallworld network design and inventory layers.

Since 2024, Telkom Akses has executed a stated strategic pivot under the Corporate Strategic Scenario (CSS) Telkom 2024–2027, expanding its service scope beyond TelkomGroup to external operators, enterprises, and government institutions, including infrastructure support for the new capital city Nusantara (IKN). The company carries multiple ISO and SNI certifications (ISO 9001, 27001, 45001, 37001, SNI ISO 22301, CIQS 2000), holds consecutive TOP GRC #STAR 5 awards (2024–2025), and won the CFRO Forum Award 2024 for Business Efficiency. Its last disclosed revenue figure is Rp 2.4 trillion in 2014, with no more recent public disclosure.

Name

Telkom Akses

Legal name

PT Telkom Akses

Website

https://telkomakses.co.id

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

PT Telkom Akses is a wholly-owned subsidiary of PT Telkom Indonesia (Persero) Tbk providing end-to-end fiber optic network construction, provisioning, managed services, and GIS-based solutions across Indonesia, supported by 20,936 technicians and a national hierarchy of 4 areas, 15 regional offices, 61 branches, and 359 service areas.

Ownership category

akta.pro rank

Product category

Telecommunications Infrastructure Services

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)

akta.pro secondary industries

Network & Connectivity Support (LAN/WAN, Wi‑Fi, ISP/Telco) (BPAAACAD), Site Security, Monitoring & Remote Operations (NOC/IoT) (HDAIAKAH)

Keywords

• Fiber optic network construction
• Telecom managed services
• Network infrastructure provisioning
• GIS-based network design
• Access network maintenance

Headquarters

HQ city

Jakarta

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Managed Services: Network access maintenance services including preventive and corrective maintenance to ensure stable service operations. Provides field technicians, integrated reporting systems, and periodic maintenance schedule management.
2. Construction Services: End-to-end fiber optic network infrastructure construction including cable laying (underground and aerial), termination, and integration into national operational systems for both internal and external operators.
3. Provisioning Services: New service installation and network migration for customers across all segments, including new pole installation, network construction, and FTTB (Fiber To The Tower) cable pulling.
4. Solutions: Survey, design, and network inventory management using GIS-based applications for fiber optic networks. Also includes tool repair center, NTE device management, and digital storage management systems.
5. Training & Certification: Fiber Academy provides technical training and certification programs in fiber optic network infrastructure for educational institutions and industry professionals.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Telkom Akses provides end-to-end telecommunications access network infrastructure services across Indonesia, including fiber optic network construction (cable laying, termination, integration), provisioning (new installation, migration, FTTB), managed services (preventive and corrective maintenance), and solutions (survey, design, GIS-based inventory management). The company supports both internal TelkomGroup customers and external telecom operators, enterprises, and government clients through a national network of 4 areas, 15 regional offices, 61 branches, and 359 service areas with more than 20,000 field technicians.

Differentiator

Problem solved

Functional benefit

Brands

• Telkom Integrated Design Centre (T-IDC): National design center that processes thousands of network designs monthly with consistent standards, layered validation, and direct integration with field survey data and digital inventory systems.
• Telkom Akses Command Centre (TACC)
• Fiber Academy
• Warehouse Service
• Survey & Due Diligence

Products and services

• Construction Services (Pembangunan Jaringan) End-to-end fiber optic network infrastructure construction including cable laying (underground and aerial), termination, and integration into national operational systems for internal TelkomGroup and external operators. Targeted at telecom operators, enterprises, and government clients across Indonesia.
• Provisioning Services (Layanan Pasang Baru) New service installation and network migration for customers across all segments, including new pole installation, network construction, and FTTB (Fiber To The Tower) cable pulling. Targeted at telecom operators and broadband service providers.
• Managed Service (Operasi dan Pemeliharaan Jaringan) Network access maintenance services including preventive and corrective maintenance to ensure stable service operations, with field technicians, integrated reporting systems, and periodic maintenance schedule management. Targeted at telecom operators and enterprise customers across Indonesia.
• Solutions - Survey, Drawing & Data Inventory Survey, design, and network inventory management using GIS-based applications for fiber optic networks, including tool repair center, NTE device management, and digital storage management systems. Targeted at telecom operators and enterprises planning or operating fiber infrastructure.
• Telkom Akses Command Centre (TACC) Network surveillance and monitoring center providing 24/7 help desk, device management, remote restoration, customized RPA, GIS-based plant record with multi-layer core management, NBI interoperability, and order management services. Targeted at telecom operators and enterprise network owners.
• Telkom Integrated Design Centre (T-IDC) National design center processing thousands of fiber optic network designs monthly with consistent standards, layered validation, and direct integration with field survey data and digital inventory systems. Targeted at internal TelkomGroup and external fiber optic network builders.
• Warehouse Service Integrated SAP-based warehouse management service spanning 487 warehouse locations across Indonesia, supporting digital inventory management and material distribution for fiber optic network operations. Targeted at internal TelkomGroup operations and external clients.
• Survey & Due Diligence (Repair Center) Professional service ensuring accurate, valid, and verified data for network infrastructure projects through technical surveys, document verification, and feasibility assessments. Targeted at operators, government agencies, and enterprise customers planning fiber optic builds.
• Fiber Academy (Pelatihan & Sertifikasi) Training and certification center providing technical training and certification programs in fiber optic network engineering for educational institutions and industry professionals. Targeted at universities, vocational schools, and telecom industry workforce development programs.

Named customers7 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability2 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Tower Bersama Group (TBG)coreStrategic or Co-development PartnerTelkom Akses trusted to build networks for Tower Bersama Group as part of construction portfolio. Also provides managed services and maintenance of fiber optic networks for TBG as a strategic operational partner.
• IFortecoreStrategic or Co-development PartnerTelkom Akses builds networks for IForte as part of construction services for external operators.
• Jala Lintas Media (JLM)coreStrategic or Co-development PartnerTelkom Akses builds networks for JLM as part of construction services for external operators.
• MyRepubliccoreStrategic or Co-development PartnerTelkom Akses builds networks for MyRepublic as part of construction services for external operators.
• LintasartacoreStrategic or Co-development PartnerTelkom Akses serves as strategic operational partner for Lintasarta in fiber optic network management and maintenance.
• Universitas BrawijayaminorStrategic or Co-development PartnerFiber Academy provides training and certification programs in fiber optic networks, trusted by Universitas Brawijaya as part of industry-education bridge.
• Universitas DiponegorominorStrategic or Co-development PartnerFiber Academy provides training and certification programs in fiber optic networks, trusted by Universitas Diponegoro as part of industry-education bridge.
• SMKN 2 Tanjung SelorminorStrategic or Co-development PartnerFiber Academy provides training and certification programs in fiber optic networks, trusted by SMKN 2 Tanjung Selor as part of industry-education bridge.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• FiberStar: Indonesian fiber optic network operator and infrastructure provider serving enterprise and operator customers. Directly comparable fiber construction and managed services offering.
• iForte Solusi Infotek: Indonesian fiber infrastructure and managed network services provider; while a Telkom Akses customer, it also operates competing fiber networks for enterprise customers, making it a relevant adjacent peer.
• PT Infrastruktur Telekomunikasi Indonesia (ITEL): Telecom infrastructure services provider in Indonesia offering tower, fiber, and managed services to operators. Closely comparable business model and customer overlap with Telkom Akses.
• Dayamitra Telekomunikasi (Mitratel): Another TelkomGroup subsidiary focused on passive telecom infrastructure (towers, fiber, DAS) across Indonesia. Most directly comparable in scale, parent backing, and infrastructure services scope.
• Lintasarta: Indonesian data communications and network services company (part of Indosat/Ooredoo Hutchison group). Comparable enterprise network and managed services offerings to operators and large enterprises.
• PT Solusi Tunas Pratama (STP): Indonesian tower and telecom infrastructure provider serving major operators. Comparable in providing passive infrastructure and managed services to telecom carriers in Indonesia.
• Mora Telematika Indonesia: Indonesian fiber optic and network infrastructure operator serving enterprise, wholesale, and retail customers. Comparable fiber deployment and managed services business in Indonesia.

Broad incumbents

• Huawei Indonesia (Carrier Network Business): Global telecom equipment and network infrastructure vendor with major operations in Indonesia. Comparable in building and operating fiber/wireless infrastructure for Indonesian telecom operators, though as a vendor rather than field-services specialist.
• PT Sarana Menara Nusantara (Protelindo): Largest independent tower company in Indonesia with national footprint. Comparable customer base (telecom operators) but focuses on towers rather than fiber access; broader incumbent in the same infrastructure-services category.
• ZTE Indonesia: Global telecom equipment and infrastructure vendor active in Indonesian fiber and wireless rollouts. Comparable end-customer base (Indonesian telecom operators) though different business model (vendor vs. services).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC1
• Instagraminstagram.com/telkomakses
• TikToktiktok.com/@telkomakses
• LinkedInlinkedin.com/company/pt-telkom-akses

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telkom Akses