TotalCare
TotalCare Health Services operates 17 freestanding emergency rooms and multi-specialty clinics across the Dallas/Fort Worth Metroplex, delivering 24/7 ER, urgent care, family medicine, and behavioral health services to 100,000+ North Texas patients.
- Company typePrivate
- Founded2004
- HeadquartersFort Worth, United States
- Headcount101–250
- GTM typeB2C
- OfferingServices
What TotalCare does
TotalCare Health Services is a privately held, multi-specialty healthcare provider operating across the Dallas/Fort Worth Metroplex. Founded in 2004 and headquartered in Fort Worth, Texas, the company runs 17 facilities delivering 24/7 freestanding emergency care, urgent care, family medicine, and behavioral health services. TotalCare targets the general North Texas population through direct walk-in access at freestanding emergency rooms — a model distinct from hospital-based ERs that emphasizes shorter wait times (most patients seen by a physician within 10 minutes of check-in), geographic convenience across suburban DFW, and integrated on-site diagnostics including CT, digital radiography, ultrasound, and complete in-house laboratory services featuring the BioFire Respiratory Panel, which distinguishes 18 respiratory pathogens within approximately 45 minutes.
The revenue model is fee-for-service across six primary streams: emergency room visits, urgent care, family medicine, behavioral health, workers' compensation (coordinated with employer plans), and motor vehicle collision care (including Letter of Protection case handling with direct billing to law firms). TotalCare is in-network with most health plans for family medicine and urgent care, while ER services operate out-of-network but benefit from Texas-mandated in-network benefit application. Pricing is transaction-based with self-pay rates and flexible payment plans available, and the company explicitly does not practice surprise billing. Go-to-market is direct-to-consumer, supported by 100+ board-certified physicians, 43 open positions across nursing and administrative functions, a 4.7/5 Google rating across 12,500 reviews, and 95%+ stated patient satisfaction across a 100,000+ cumulative patient base.
The technology stack combines the eClinicalWorks EHR, NetSuite for accounting/payroll/accounts payable, and Cognito Forms for patient intake, with no mobile application or API platform currently offered. The company is HIPAA, CCPA, and GDPR compliant and operates under Texas Freestanding Emergency Medical Care Facility licensing per House Bill 2041. Marketing channels include a website with 45+ health articles, community partnerships (University of Texas at Arlington, DeSoto high school athletics, C-USA basketball tournament), and review-driven referrals; no disclosed M&A, funding events, or external institutional ownership are present in the source data.
TotalCare firmographics
Firmographics- Name
- TotalCare
- Legal name
- TotalCare Health Services
- Website
- https://totalcare.us
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- TotalCare Health Services operates 17 freestanding emergency rooms and multi-specialty clinics across the Dallas/Fort Worth Metroplex, delivering 24/7 ER, urgent care, family medicine, and behavioral health services to 100,000+ North Texas patients.
- Ownership category
- akta.pro rank
TotalCare industry classification
Industry- Product category
- Freestanding Emergency Medical Care
- NAICS
- General Medical and Surgical Hospitals (622110), Ambulatory Health Care Services (621), All Other Outpatient Care Centers (621498)
- SIC
- Services-General Medical & Surgical Hospitals, Nec (8062), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)
- akta.pro primary industry
- Interfacility Transport (IFT) & Patient Transfer Services (HLAFANAF)
- akta.pro secondary industries
- Mobile & Street Medicine Primary Care Programs (HLAFAGAH), Critical Care Transport (CCT) & Specialty Transport Teams (HLAFANAE)
Keywords
Where TotalCare is headquartered
LocationHeadquarters
- HQ city
- Fort Worth
- HQ country
- United States
- HQ region
- North America
Offices19 records
Markets served
TotalCare business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- Emergency Room Services: Fee-for-service revenue from 24/7 emergency room visits covering life-threatening conditions. TotalCare ER is an out-of-network provider but Texas law requires insurance to apply in-network benefit levels.
- Urgent Care Services: Walk-in urgent care services for non-emergency conditions. In-network with most health plans.
- Family Medicine Services: Primary care services including chronic condition management, wellness visits, and preventive care. In-network with most health plans.
- Behavioral Health Services: Mental health support, medication management, and treatment services.
- Workers' Compensation Services: Coordinated care for workplace injuries working directly with employer workers' compensation plans.
- Motor Vehicle Collision Care: Emergency treatment for motor vehicle collision injuries including Letter of Protection (LOP) cases accepted, direct billing to law firms available.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Emergency Room Services |
| Transaction based/ take rate | Pay-as-you-go | Family Medicine and Urgent Care |
| Unit Pricing | Pay-as-you-go | Self-Pay Patients |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels3 records
TotalCare product offering
Product offeringCore offering
TotalCare operates a network of freestanding 24/7 emergency rooms and outpatient clinics across the Dallas/Fort Worth Metroplex, delivering emergency care, urgent care, family medicine, and behavioral health services directly to walk-in patients. The organization also runs specialized programs for motor vehicle collision injuries (including Letter of Protection billing) and workplace injury care coordinated with employers' workers' compensation plans. Services are delivered through on-site diagnostics including CT, X-ray, ultrasound, and in-house laboratories.
Product overview
TotalCare is a healthcare provider operating a network of freestanding emergency rooms and clinics across North Texas (Dallas/Fort Worth Metroplex). The company offers a multi-service healthcare platform centered on 24/7 Emergency Rooms supplemented by Urgent Care, Family Medicine, and Behavioral Health services. Specialized programs include Accident & Injury Care for motor vehicle collisions with Letter of Protection case handling, and Workers' Compensation services for workplace injuries. The portfolio includes 17 locations with 12 emergency rooms, 4 family medicine clinics, 2 behavioral health centers, and 1 urgent care facility. The emergency rooms operate as freestanding facilities (separate from hospitals) offering hospital-level care with advanced on-site diagnostics including CT scans, X-rays, ultrasound, and comprehensive lab services.
Differentiator
Problem solved
Functional benefit
Products and services
- 24/7 Emergency Rooms Freestanding emergency rooms open 24 hours a day, 7 days a week, providing immediate expert care for serious and life-threatening conditions with minimal wait times compared to traditional hospital ERs. Equipped with advanced on-site diagnostics including CT scans, X-rays, ultrasound, and complete in-house labs. Operates across 11 emergency room locations in North Texas.
- Urgent Care
- Family Medicine
- Behavioral Health
- Accident & Injury Care
- Workers' Compensation Services
- Motor Vehicle Collision (MVC) Accident Program
Quantifiable outcome
- Most patients meet with an emergency physician within 10 minutes of check-in
- +2 more outcomes
Companies that use TotalCare
Customer profileNamed customers2 records
Segments6 records
Ideal customer profiles5 records
TotalCare technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature1 record
TotalCare partnerships and signals
Strategic signalScale indicators4 records
Recent moves6 records
Expansion highlights6 records
TotalCare competitors and assessment
Company assessmentDirect peers
- SignatureCare Emergency Center: Operates a network of freestanding 24/7 emergency rooms across Texas, including the DFW Metroplex, with a similar multi-site, walk-in model and comparable in-house diagnostic capabilities. Most direct operating peer to TotalCare.
- Altus Emergency Centers: Texas-based operator of freestanding emergency rooms offering 24/7 ER services with on-site imaging and lab. Closely comparable to TotalCare in service model, target customer (walk-in patients), and Texas geographic focus.
- Neighbors Emergency Center: Freestanding emergency room operator in Texas with locations across multiple metros including DFW. Competes directly with TotalCare on access, wait times, and breadth of emergency services.
- CareNow Urgent Care: Operates a large network of walk-in urgent care clinics across the DFW Metroplex. Direct competitor to TotalCare's urgent care and family medicine offerings, with similar retail-style access.
- GoHealth Urgent Care: National urgent care platform operating retail clinics including locations in Texas. Comparable to TotalCare's urgent care model on walk-in access, employer/insurance relationships, and digital patient intake.
Broad incumbents
- Texas Health Resources: Large nonprofit health system operating hospitals and outpatient facilities across North Texas. Represents the incumbent hospital-based competitor whose ER throughput TotalCare's freestanding model is designed to divert.
- Baylor Scott & White Health: Major nonprofit health system with extensive DFW-area hospitals, primary care, and urgent care locations. Provides broad competition across TotalCare's emergency, urgent care, and family medicine lines.
- HCA Healthcare: Largest for-profit hospital operator in the U.S. with multiple facilities in the DFW market. Competes across emergency, urgent care, and primary care service lines with substantial scale advantages.
Regional players
- CityMD: Large urgent care and walk-in provider operating primarily in the Northeast U.S. Same core use case (walk-in acute and primary care) but different geography; useful comparable for unit economics and multi-site operating model.
Others
- U.S. Anesthesia Partners: While not a direct competitor, USAP is a relevant Texas-based healthcare services platform that has been subject to similar payer and regulatory dynamics (in-network/out-of-network billing scrutiny) as TotalCare's freestanding ER model.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
TotalCare social profiles
Digital presenceTotalCare compliance and trust
Trust signalCompliance4 records
TotalCare financial estimates
Financial estimateRevenue estimate
Valuation estimate
TotalCare leadership team
Management profileNumber of profiles
TotalCare funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TotalCare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TotalCare
What does TotalCare do?
TotalCare operates a network of freestanding 24/7 emergency rooms and outpatient clinics across the Dallas/Fort Worth Metroplex, delivering emergency care, urgent care, family medicine, and behavioral health services directly to walk-in patients. The organization also runs specialized programs for motor vehicle collision injuries (including Letter of Protection billing) and workplace injury care coordinated with employers' workers' compensation plans. Services are delivered through on-site diagnostics including CT, X-ray, ultrasound, and in-house laboratories.
Is TotalCare a public or private company?
TotalCare is a private company. It is classified as unknown and is currently operating.
When was TotalCare founded?
TotalCare was founded in 2004. It employs 101 to 250 people.
Where is TotalCare based?
TotalCare is headquartered in Fort Worth, United States, in the North America region.
How does TotalCare make money?
Six revenue lines are on record. Emergency Room Services are the primary driver. The others are urgent Care Services, family Medicine Services, behavioral Health Services, workers' Compensation Services and motor Vehicle Collision Care.
Who are TotalCare's main competitors?
Direct peers on record are SignatureCare Emergency Center, Altus Emergency Centers, Neighbors Emergency Center, CareNow Urgent Care and GoHealth Urgent Care. Broad incumbents are Texas Health Resources, Baylor Scott & White Health and HCA Healthcare. CityMD is listed as a regional player. U.S. Anesthesia Partners is listed as an others.
Does TotalCare have an API?
No public API is recorded for TotalCare.
What industry is TotalCare in?
TotalCare's product category is Freestanding Emergency Medical Care. Its primary akta.pro industry code is HLAFANAF, Interfacility Transport (IFT) & Patient Transfer Services, with a secondary code of HLAFAGAH, Mobile & Street Medicine Primary Care Programs. Its NAICS code is 622110 and its SIC code is 8062.