GoHealth Urgent Care

What GoHealth Urgent Care does

GoHealth Urgent Care operates a network of co-branded urgent care centers across 16 U.S. states, in partnership with 13 major regional health systems including UPMC, Northwell Health, UCSF Health, Mercy, Hartford HealthCare, Novant Health, ChristianaCare, Henry Ford Health, Legacy Health, Memorial Hermann, Inova, and Community Health Network. The company provides walk-in and scheduled urgent care services for non-life-threatening illnesses and injuries (cold/flu, allergies, ear infections, sprains, fractures, UTIs, COVID-19 testing, and workers' compensation cases), serving adults and pediatric patients aged six months and older. Centers are equipped with on-site diagnostic capabilities — digital X-ray, EKG, point-of-care testing, and laboratory services — that allow real-time treatment decisions during a single visit.

The underlying technology stack combines on-site clinical equipment with shared electronic medical records (EMR) integration into partner health systems, enabling specialist referrals and continued care coordination across the partner network. The product surface extends beyond physical centers to include a Virtual Visits telemedicine platform for on-demand video consultations, a Save My Spot online scheduling system, a Patient Portal for results and visit history, Online Bill Pay with auto-pay, and a Health Library for patient education content.

GoHealth's business model is a hybrid insurance-plus-self-pay revenue stream: the company is in-network with most major insurance plans (billing co-pays, deductibles, and co-insurance per visit) and offers transparent self-pay rates for uninsured patients, with same-day care available across both in-person and virtual channels. The direct-to-consumer go-to-market emphasizes walk-in access, online pre-registration, and convenience (open 365 days/year with extended hours), while co-branding with partner health systems provides the credibility and referral infrastructure needed to capture patients who would otherwise default to emergency rooms or delay care.

Name

GoHealth Urgent Care

Legal name

GoHealth Urgent Care

Website

https://gohealthuc.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

501–1,000 employees

Short description

GoHealth Urgent Care operates a 16-state network of co-branded urgent care centers partnered with 13 major regional health systems, offering walk-in and virtual urgent care with on-site diagnostics to individual patients across the United States.

Ownership category

akta.pro rank

Product category

Urgent Care Services

NAICS

Freestanding Ambulatory Surgical and Emergency Centers (621493), Outpatient Care Centers (6214)

SIC

Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Hospital-Operated Urgent Care Centers (HLAFADAC)

akta.pro secondary industries

Virtual Urgent Care & Triage Platforms (HLALABAB), Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

Keywords

• Urgent care services
• Walk-in medical care
• Telemedicine consultations
• Occupational health services
• On-site diagnostic testing

Headquarters

HQ city

Menlo Park

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Insurance-based Urgent Care Services: GoHealth accepts most major insurance plans and processes claims through patients' health insurance. The company is in-network with most major insurance providers.
2. Self-Pay/Same-Day Rates: Affordable self-pay options for patients without insurance coverage, with transparent billing and convenient pay options including credit card on-file charging.
3. Virtual Visit Services: Telemedicine consultations covered by insurance or available at self-pay rates.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

GoHealth Urgent Care operates a network of co-branded urgent care centers across 16 U.S. states in partnership with regional health systems. It provides walk-in, scheduled, and virtual urgent care for non-life-threatening illnesses and injuries, supported by on-site diagnostic capabilities (labs, digital X-ray, EKG, point-of-care testing) and shared EMR for specialist referrals.

Product overview

GoHealth Urgent Care operates a platform-plus-physical network model combining in-person urgent care centers with a Virtual Visits telemedicine platform. The core offering consists of walk-in clinics equipped with on-site diagnostic capabilities (laboratory testing, X-ray imaging, EKG, point-of-care testing) and virtual video consultations for common illnesses and injuries. Supporting digital tools include the Save My Spot online scheduling system, Patient Portal for accessing test results and visit summaries, and Online Bill Pay. The company partners with regional health systems (Northwell Health, UPMC, Mercy, Legacy, and others) to provide connected care with shared EMR. Services span urgent care, telemedicine, occupational health (workers' compensation), and preventive care (flu shots, physicals).

Differentiator

Problem solved

Functional benefit

Products and services

• In-Person Urgent Care Centers Walk-in and appointment-based urgent care clinics providing treatment for non-life-threatening illnesses and injuries, equipped with on-site labs, digital X-ray, EKG, and point-of-care testing. Located across 16 U.S. states in partnership with leading regional health systems.
• Virtual Visits (Telemedicine) On-demand video consultations with GoHealth providers available 7 days a week from home, offering same-day diagnosis and treatment for common illnesses and injuries via phone, tablet, or computer.
• On-Site Laboratory Services On-site lab offering rapid results for common illnesses and infections including strep tests, COVID-19 tests, flu tests, pregnancy tests, mono tests, urine analysis, and glucose testing.
• X-Ray Imaging Services On-site X-ray capabilities for diagnosing fractures, sprains, and injuries, including bone X-rays and chest X-rays for pneumonia diagnosis.
• Workers' Compensation Services Treatment and documentation services for work-related injuries, including filing support and specialist referrals for muscle tears, cuts, repetitive strains such as carpal tunnel, tendonitis, back pain, and other workplace injuries.

Quantifiable outcome

• Over 3,000 5-star customer reviews

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Twelve partnerships are on record, tiered core.

• UPMCcoreStrategic or Co-development PartnerUPMC-GoHealth Urgent Care partnership operating co-branded urgent care centers. Shared EMR enables connected care with UPMC's extensive specialist network for patient referrals and continued care.
• Northwell HealthcoreStrategic or Co-development PartnerNorthwell Health-GoHealth Urgent Care partnership operating co-branded urgent care centers in New York. Leverages Northwell's regional healthcare network for patient care continuity.
• UCSF HealthcoreStrategic or Co-development PartnerUCSF Health-GoHealth Urgent Care partnership operating co-branded urgent care centers in California, providing access to UCSF's academic medical center specialists.
• MercycoreStrategic or Co-development PartnerMercy-GoHealth Urgent Care partnership operating centers across multiple states including Arkansas, Missouri (Joplin, Springfield, St. Louis), and Oklahoma. One of the largest co-branded networks.
• Hartford HealthCarecoreStrategic or Co-development PartnerHartford HealthCare-GoHealth Urgent Care partnership operating co-branded centers in Connecticut, providing access to Hartford HealthCare's regional specialist network.
• Novant HealthcoreStrategic or Co-development PartnerNovant Health-GoHealth Urgent Care partnership operating co-branded centers in North Carolina with shared EMR and specialist referral capabilities.
• ChristianaCarecoreStrategic or Co-development PartnerChristianaCare-GoHealth Urgent Care partnership operating co-branded centers in Delaware and Maryland, connected to ChristianaCare's hospital network.
• Henry Ford HealthcoreStrategic or Co-development PartnerHenry Ford-GoHealth Urgent Care partnership operating co-branded centers in Michigan, integrated with Henry Ford's healthcare system.
• Legacy HealthcoreStrategic or Co-development PartnerLegacy-GoHealth Urgent Care partnership operating co-branded centers in Oregon and Washington, connected to Legacy's regional healthcare network.
• Memorial HermanncoreStrategic or Co-development PartnerMemorial Hermann-GoHealth Urgent Care partnership operating co-branded centers in Texas, integrated with Memorial Hermann's hospital system.
• InovacoreStrategic or Co-development PartnerInova-GoHealth Urgent Care partnership operating co-branded centers in Virginia, connected to Inova's healthcare network.
• Community Health NetworkcoreStrategic or Co-development PartnerCommunity-GoHealth Urgent Care partnership operating co-branded centers in Indiana, providing access to Community Health Network's specialists.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Others

• Solv Health: Solv Health operates a consumer-facing urgent care marketplace and software platform that connects patients to nearby urgent care providers, including online scheduling and queue management. Comparable to GoHealth's Save My Spot digital experience, but as a software/marketplace layer rather than a clinic operator.

Emerging players

• One Medical: One Medical (now owned by Amazon) offers membership-based primary care with same-day in-person and 24/7 virtual visit capabilities. Adjacent to GoHealth as an on-demand primary/urgent care platform with hybrid physical-virtual delivery; differs in its primary-care-first, membership-driven model versus GoHealth's episodic urgent care focus.
• DispatchHealth: DispatchHealth provides in-home urgent and acute care, dispatching clinicians to patients' homes as an alternative to ER or clinic visits. Comparable to GoHealth as an emerging on-demand urgent care platform, but with a fundamentally different delivery model (house calls vs. physical walk-in centers).

Direct peers

• ZoomCare: ZoomCare operates a Pacific Northwest urgent and primary care network with proprietary technology-enabled scheduling and integrated virtual care. Directly comparable to GoHealth's hybrid in-person/virtual urgent care model and consumer-facing digital experience.
• CityMD: CityMD (now part of Summit Health/VillageMD, owned by Walgreens Boots Alliance and Cigna) is one of the largest urgent care chains in the U.S., operating walk-in centers across the Northeast, Mid-Atlantic, and West Coast. Directly comparable to GoHealth in core service offering, target patient base, and hybrid in-person/virtual care model.
• Patient First: Patient First operates walk-in urgent and primary care centers across the Mid-Atlantic and other regions, offering on-site labs, X-ray, and prescription services. Comparable to GoHealth in retail urgent care model, extended-hours availability, and consumer direct-to-consumer orientation.
• CareSpot Urgent Care: CareSpot (a combination of former CareSpot and Baptist Health Urgent Care brands, backed by Usurgent Care) operates urgent care centers across the Southeast and other regions. Comparable to GoHealth as a multi-state urgent care operator with co-located diagnostic capabilities and partnership models.
• Concentra: Concentra (owned by SelectHealth Holdings, a Humana subsidiary) operates the largest network of occupational health and urgent care clinics in the U.S., with strong employer and workers' compensation exposure. Directly comparable to GoHealth's urgent care and workers' compensation service lines, though Concentra skews more toward occupational health.
• MedExpress Urgent Care: MedExpress, now owned by UnitedHealth Group's Optum, operates a national network of urgent care centers with on-site labs, X-ray, and occupational medicine services. Directly comparable to GoHealth in service scope, geographic footprint, and payer integration.

Broad incumbents

• CVS MinuteClinic: MinuteClinic, operated by CVS Health, is the largest retail clinic chain in the U.S., embedded inside CVS Pharmacy locations. Comparable to GoHealth on the urgent care / episodic care front, though MinuteClinic offers a more limited scope of services (no X-ray, fewer occupational health capabilities) and benefits from CVS's national retail footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/gohealthuc
• Facebookfacebook.com/gohealthurgentcare
• LinkedInlinkedin.com/company/4825356

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GoHealth Urgent Care