Medserv

What Medserv does

Medserv (legal entity Medical Account Services Limited, trading as MedServ) is a privately held provider of medical billing and practice management services founded in 2005 by Managing Director Cormac Loughrey. The company self-describes as the largest medical billing specialist in the UK and Ireland, operating from its Irish base in Dublin (Dundrum) and its UK headquarters in Haywards Heath, West Sussex. Medserv serves hospital consultants across all specialties, GPs, clinics, hospitals, and consultant groups, primarily in the UK and Ireland. Customer testimonials on the company's website come from individual consultants (pathologists, anaesthetists, surgeons, pediatricians, orthopaedic surgeons, cardiologists) and client secretaries.

The company's core technology is a cloud-based practice management platform with custom-built billing systems, electronic links to hospitals and insurers across the UK and Ireland, a secure encrypted video platform for virtual consultations with electronic prescriptions, live online reporting for invoice tracking, and iOS/Android mobile apps. The infrastructure is independently audited by PwC for IT security and is voluntarily audited by Ireland's Data Protection Commission for GDPR compliance. The platform supports the company's product suite: Consultant Billing Service (core), Remote Practice Management / Secretarial Services (add-on), Group Administration, Facilities Billing for hospitals and clinics, Online Bill Payment for patients, and Virtual Clinics.

Medserv's business model is predominantly subscription-based on monthly billing cycles (consultant billing, secretarial services, and software) with quote-based, not-publicly-disclosed pricing, supplemented by patient-facing online bill payment. The go-to-market is sales-led, combining a UK direct sales team, an inside sales function handling inbound inquiries via phone and email, and self-service portals and mobile apps. Beyond its core medical billing business, the company has disclosed two notable 2026 moves: a supply base project in Suriname supporting offshore oil and gas logistics, and a clinical trial site operator role in Nigeria with Memorial Sloan Kettering Cancer Center.

Name

Medserv

Legal name

Medical Account Services Limited

Website

https://medserv.co.uk

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

251–500 employees

Short description

Medserv is the largest provider of medical billing and practice management services in the UK and Ireland, serving hospital consultants, GPs, clinics, and hospitals with cloud-based billing software, secretarial support, virtual consultations, and electronic integrations to insurers and hospitals.

Ownership category

akta.pro rank

Headquarters

HQ city

Dublin

HQ country

Ireland

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Medical Billing Services: Billing services for consultants, hospitals, and clinics including invoicing, coding, pricing to insurance guidelines, liaising with patients and insurers, follow-up and issue resolution
2. Secretarial Support Services: Remote practice management and secretarial support services using practice management software
3. Online Bill Payment: Patient online payment facilities for bill payment including excess payments

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Medserv provides outsourced medical billing, secretarial, and practice management services to healthcare providers in the UK and Ireland. The company handles invoicing, coding, insurance pricing, insurer/patient liaison, and payment recovery for consultants, clinics, and hospitals, supported by its own cloud-based practice management software with electronic integrations to hospitals and insurers.

Product overview

Medserv offers a unified medical billing and practice management platform primarily serving UK and Ireland healthcare professionals. The core offerings include the Consultant Billing Service for invoicing and insurance claims processing, Practice Management Software as the central cloud-based platform, and Remote Practice Management (RPM) as a comprehensive add-on combining secretarial support with billing. Additional modules include Secretarial Services, Group Administration for multi-consultant practices, Facilities Billing for hospitals and clinics, Online Bill Payment for patients, and Virtual Clinics for remote consultations. The platform integrates with hospitals and insurers through electronic links and offers mobile apps for iOS and Android.

Differentiator

Problem solved

Functional benefit

Products and services

• Consultant Billing Service Medical billing service for consultants across all specialties, handling invoicing, coding, pricing to insurance guidelines, liaising with patients and insurers, and follow-up on invoice queries.
• Practice Management Software Cloud-based practice management software enabling healthcare professionals to run efficient, secure practices from any internet-connected device, with automatic billing integration, text reminders, file storage, online payments, and booking forms.
• Remote Practice Management (RPM) Comprehensive secretarial and billing solution providing letter transcription, invoice creation, year-round secretary cover, phone/email/fax service, clinic diary management, appointment arrangement, and document filing.
• Secretarial Services Complete secretarial support including diary management, telephone/email support, dictation transcription, online prescriptions, and medical records filing.
• Group Administration Billing assistance for multi-consultant groups including advice on group formation, income distribution, individual member reporting, and insurer registration.
• Facilities Billing Clinic billing process assistance for hospitals and clinics, including bespoke system creation and integration with existing practice management software.
• Online Bill Payment Patient-facing online payment portal allowing patients to securely pay bills using reference numbers and PINs.
• Virtual Clinics Remote consultation platform enabling secure video sharing for virtual patient consultations with electronic prescription and billing integration.

Quantifiable outcome

• Fewer than half of Nigerian patients survive one year after colorectal cancer diagnosis (clinical trial context)

Named customers11 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Memorial Sloan Kettering Cancer CentercoreStrategic or Co-development Partner · 4 February 2026Medserv partnering as a clinical trial site operator in Nigeria for the first immunotherapy clinical trial in sub-Saharan Africa, targeting patients with mismatch-repair deficient colorectal cancer. The trial is led by Memorial Sloan Kettering Cancer Center as sponsor, with collaboration from Obafemi Awolowo University, Lagos University Teaching Hospital, and Medserv.
• Obafemi Awolowo UniversitycoreStrategic or Co-development Partner · 4 February 2026Academic partnership for conducting immunotherapy clinical trial in Nigeria as part of the global collaboration led by Memorial Sloan Kettering Cancer Center.
• Lagos University Teaching HospitalcoreStrategic or Co-development Partner · 4 February 2026Hospital partnership for conducting immunotherapy clinical trial at Nigerian sites as part of the global collaboration led by Memorial Sloan Kettering Cancer Center.
• Havenbeheer SurinameminorStrategic or Co-development Partner · 18 November 2025Medserv expanding presence in Suriname with a supply base project at Havenbeheer Suriname's Dr. Jules Sedney Terminal to support offshore oil and gas operations. Infrastructure enhancements expected to begin operations in second half of 2026.
• Major Health InsurerscoreTechnology or IntegrationElectronic links and integrations with major health insurers for seamless billing submissions and processing.
• Hospitals (UK & Ireland)coreTechnology or IntegrationElectronic links with hospitals throughout UK and Ireland for integrated billing solutions and data exchange.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Emerging players

• Waystar: Cloud-based healthcare revenue cycle and billing technology provider; comparable in delivering technology-enabled billing workflows to providers and representative of the digital, software-led RCM category Medserv competes against.
• Cedar: US digital healthcare billing and patient payments platform; comparable business focus on modernising provider billing and patient payment experiences, signalling the type of digital-first competitors targeting Medserv's space.

Broad incumbents

• Henry Schein One: Provider of practice management software and related services to healthcare practices; comparable in offering integrated practice management technology that adjacent to Medserv's cloud practice management and billing bundle.
• TPP (The Phoenix Partnership): UK-wide electronic patient record and practice management provider serving primary care and secondary care clinicians; comparable as an incumbent practice technology stack that could encroach on Medserv's billing/practice management footprint.
• R1 RCM: Large US revenue cycle management and medical billing outsourced services company; analogous business model to Medserv's outsourced billing services at greater scale and a benchmark for how a dedicated billing services scale-player operates globally.
• EMIS Group: Major UK provider of clinical and practice management software to GPs and secondary care; relevant incumbent that could bundle billing services into its wider healthcare IT portfolio and compete with Medserv's software-plus-billing stack.

Direct peers

• Cegedim Healthcare Solutions: UK and Ireland practice management and clinical software provider serving GPs and consultants; comparable because it provides both practice management software and adjacent billing workflows to the same Medserv customer segments.
• Healthcode: UK-focused medical billing and payment platform connecting private consultants, hospitals, and insurers — directly comparable in target customer (UK private consultants) and core offering (medical billing services), competing head-to-head for the same Medserv customer base.

Others

• Medical Billing & Coding (UK medical billing services): UK-focused medical billing services provider serving private consultants and practices; included as a UK-direct comparable to Medserv's core outsourced medical billing service offering.

Regional players

• Practice Plus Group (independent sector healthcare billing functions): UK independent-sector healthcare provider with internal billing/revenue cycle functions; comparable for adjacent revenue cycle and billing operations in UK private healthcare, though not a direct outsourced service competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/MedservUk
• LinkedInlinkedin.com/company/medserv

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Medserv