What Contract Services Group does

Contract Services Group (CSG) is a family-owned facilities services company founded in 1973 by John Pearce (originally as Pearce Building Maintenance Company) and headquartered in Brea, California. The company delivers commercial cleaning, window washing, managed hospitality staffing, and specialty services (carpet and floor care, environmental building maintenance, high dusting, S.I.T. scaffold certification) to a portfolio of 103 enterprise customers across ten verticals including hospitality, multi-family housing, educational facilities, office and retail centers, senior living, timeshare, casinos, government, and recreation centers. CSG operates in eight U.S. states (California, Arizona, Nevada, Hawaii, Montana, Texas, Tennessee, Florida) and is expanding into Nevada and Arizona through new hubs in Las Vegas and Phoenix. The company is structured around five wholly-owned operating subsidiaries (Southwest Window Washers, CSG Service Group, CSG Managed Services Group, Clean Safe Green Corp., and Safety Services Group) and emphasizes a direct W-2 employment model with no subcontracting, supported by CSG University training, weekly safety tailgates, and bilingual programs.

The company's business model is managed-services revenue from enterprise accounts acquired primarily through direct field sales, an RFP intake process, and dedicated inside-sales support. Pricing is not publicly disclosed; the only public compensation data is $20–$23/hour with a $1,000 signing bonus for window-washer apprentices. CSG positions itself as a compliance-focused, full-service partner rather than a low-cost provider, leveraging regulatory credentials (Arizona Department of Gaming certification, Cal/OSHA compliance, California Labor Commissioner registration, workers' compensation coverage) to access regulated verticals such as tribal gaming and high-rise window cleaning. Senior executives, including President Casey Pearce (second generation), are reported to maintain hands-on involvement in key accounts. The company has historically been privately held with no external funding rounds disclosed and reports a client retention rate described as either 80% (12 points above industry average) or 97% across source materials.

Technology is not a core differentiator: no proprietary software platform is disclosed, and the company's iOS/Android "Contract Services Group" apps function as team-member communication and training tools. CSG's competitive moat is built on training infrastructure, regulatory certifications, decades-long client relationships, and an integrated service catalog under one operational roof rather than on software or AI capabilities. Recent strategic activity has focused on geographic expansion (Nevada/Arizona), regulatory credentialing (Arizona gaming), industry-conference presence (ISSA Show 2024), and people-development investment (Excellence in Leadership Development Award, Cal State Fullerton, May 2024).

Name

Contract Services Group

Legal name

Contract Services Group, Inc.

Website

https://csgcares.com

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Contract Services Group is a family-owned, 50-year-old facilities services provider based in Brea, California, delivering commercial cleaning, window washing, managed hospitality staffing, and specialty services to 103 enterprise customers across eight U.S. states.

Ownership category

akta.pro rank

Product category

Commercial Cleaning and Facilities Services

NAICS

Business Service Centers (56143)

SIC

Services-Facilities Support Management Services (8744), Services-Management Services (8741)

akta.pro primary industry

General Commercial Janitorial (Recurring Contract Cleaning) (BPABABAA)

akta.pro secondary industries

Amenity & Vendor Coordination (Catering, Dry Cleaning, Repairs Scheduling) (BPABAEAJ), Office Services & Supplies Management (Stationery, Inventory, Vendor Coordination) (IMAIALAH), Clerical & Customer Support Temp Staffing (BPACACAC)

Keywords

• Commercial cleaning services
• Window washing services
• Hospitality staffing solutions
• Facilities maintenance services
• Janitorial services

Headquarters

HQ city

Brea

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Commercial Cleaning Services: CSG provides commercial cleaning, janitorial services, window washing, managed hospitality staffing, and specialty services to a portfolio of 103 diverse customers across the Southwestern United States. Services are tailored to specific facility needs, operating hours, and budgets through flexible cleaning programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Contract Services Group (CSG) provides integrated commercial cleaning, window washing, managed hospitality staffing, janitorial services, and specialty services (carpet and floor care, environmental building maintenance, high dusting, and S.I.T. certification) to enterprise customers across the Southwestern United States. The company delivers turn-key staffing for hospitality departments, including managing, scheduling, training, and HR, and supplements operations with its own Safety Services Group for scaffold inspections and safety training.

Product overview

Contract Services Group (CSG) operates as a unified facilities services company providing an integrated portfolio of cleaning, hospitality, and maintenance services. The core offerings include Commercial Cleaning, Managed Hospitality, Window Washing, Specialty Services (carpet/floor care, EBM, high dusting, S.I.T. Certification), Managed Staffing, and CSG Safety Services. Rather than a platform-plus-modules architecture, CSG delivers these as a cohesive service offering under a single operations model, serving diverse industries throughout the Southwestern United States including California, Arizona, Nevada, Hawaii, Montana, Texas, Tennessee, and Florida.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Hospitality Turn-key staffing solution that manages, schedules, trains, and provides HR support for hospitality departments in hotels, resorts, and other hospitality properties. Designed for enterprise hospitality operators that want a single vendor for their housekeeping and ancillary staffing needs.
• Commercial Cleaning High-quality, sustainable, and reliable commercial janitorial cleaning services tailored to specific facility needs, operating hours, and budgets. Delivered to enterprise customers across multiple industry verticals in the Southwestern United States.
• Window Washing Professional exterior and interior window cleaning, including rigged suspended scaffolding, rope descending systems (RDA), ladder work, and pressure washing, performed in compliance with Cal/OSHA laws. Includes high-rise capabilities and is staffed by hand-trained apprentices.
• Specialty Services Wide range of specialty cleaning and maintenance services including carpet and floor care, environmental building maintenance (EBM), high dusting, and S.I.T. certification for scaffold inspections and testing. Provided to enterprise facilities needing targeted, technical cleaning capabilities.
• Managed Staffing Comprehensive staffing solution providing qualified personnel for hospitality and cleaning operations, including full management, scheduling, and HR support. Targets organizations needing outsourced staffing for cleaning and hospitality functions.
• CSG Safety Services Comprehensive safety program including the Injury and Illness Prevention Safety Program, CSG University training, weekly safety tailgates, and bi-weekly safety committee meetings led by the Director of Safety. Delivered by subsidiary Safety Services Group (SSG).

Quantifiable outcome

• Client retention rate of over 80%—12% above industry averages
• +2 more outcomes

Named customers2 records

Segments10 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered minor.

• Catholic Charities of Orange CountyminorOthersCSG volunteers at the Cantlay Food Distribution Center through Catholic Charities of Orange County, dedicated to providing essential food assistance to individuals and families in need. This partnership supports CSG's community outreach and organizational stewardship initiatives.
• Jessie Rees Foundation (NEGU)minorOthersCSG partnered with the Jessie Rees Foundation's NEGU (Never Ever Give Up) program to bring smiles to children battling cancer. CSG assembled Joy Jars and donated $2,500 to support the mission of spreading joy to children and families facing pediatric cancer challenges.
• Huntington Dog BeachminorOthersCSG team members volunteered with Huntington Dog Beach for a beach clean-up in July 2023, demonstrating commitment to environmental responsibility and community engagement.
• OC Food Bank (Community Action Partnership of Orange County)minorOthersCSG volunteers at the OC Food Bank ensuring senior citizens have access to nutritious meals. Hands-on involvement in packing food boxes for the community.
• United Across Borders FoundationminorOthersCSG volunteers for United Across Borders Foundation's food distribution programs, driven by respect, integrity, and compassion to ensure no one in communities ends their day in need or hunger.
• Second Harvest Food Bank Orange CountyminorOthersCSG conducted a virtual food drive in collaboration with Second Harvest Food Bank of Orange County as part of community outreach efforts.
• DailyPayminorOthersCSG partners with DailyPay to offer on-demand pay access to team members. DailyPay certification partner badge displayed on careers page, enabling employees to access earned pay without waiting for payday.

Scale indicators5 records

Recent moves9 records

Expansion highlights5 records

Broad incumbents

• ISS A/S: ISS is a global facility services provider offering cleaning, workplace, and integrated facility services; broader geographic and service footprint than CSG, but directly competes for large enterprise and hospitality janitorial contracts.
• Sodexo (North America Facilities Management): Sodexo is a global facilities management and food services giant that competes with CSG on integrated hospitality, janitorial, and managed services contracts across education, healthcare, and corporate facilities.
• Compass Group / Eurest (facility services adjacency): Compass Group is a major global contract foodservice and support services provider; relevant adjacent peer to CSG's managed hospitality staffing business, particularly in hospitality and senior living verticals.

Direct peers

• Coverall North America: Coverall franchises commercial cleaning businesses across the US and competes directly with CSG for janitorial contracts across office, healthcare, and educational verticals.
• OpenWorks (OpenWorks Holdings): OpenWorks is a commercial cleaning franchise platform with regional concentration in the Southwest US, providing direct janitorial competition to CSG in Arizona, Nevada, and California.
• Vanguard Cleaning Systems: Vanguard is a major commercial cleaning franchise system with broad geographic coverage in the Western US, directly competing with CSG in the Southwestern janitorial market.
• Anago Cleaning Systems: Anago is a commercial cleaning franchise network specializing in janitorial and daily office cleaning, directly comparable to CSG's recurring commercial cleaning contracts.
• ABM Industries: ABM Industries is a large publicly-traded facilities services provider with janitorial, parking, and integrated facility services; directly comparable to CSG's commercial cleaning and managed hospitality model at a far larger scale.
• Jan-Pro Franchising (Jan-Pro International): Jan-Pro is one of the largest commercial cleaning franchise networks in North America, competing head-to-head with CSG for office, retail, and commercial janitorial contracts.

Peers

• ServiceMaster (ServiceMaster Brands): ServiceMaster Brands operates multiple commercial cleaning and restoration franchise systems that overlap with CSG's commercial and specialty cleaning offerings, making it a comparable facilities services brand portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCZxMGe9T44lqPCEzZygzRAQ
• Facebookfacebook.com/csgcares
• LinkedInlinkedin.com/company/contract-services-group-inc-
• Instagraminstagram.com/csgcares
• TikToktiktok.com/@csgjobs

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Contract Services Group