What Shadowfax does

Shadowfax Corporation is a private, non-profit human services agency founded in 1985 and headquartered at 386 Pattison Street, York, Pennsylvania. The organization supports approximately 195 individuals with intellectual disabilities and autism across York County through five integrated service lines: Residential Services (about 60 individuals across 20 homes), Day Supports (over 135 participants), Employment Supports, Pre-Employment Transition Services (Pre-ETS) for students, and Benefits Planning, supplemented by Community Engagement programming. The agency is a certified Pennsylvania ODP and OVR provider with WIP-certified benefits planners and ODP-certified quality staff. There is no proprietary technology platform; service delivery is direct, in-person, and place-based, with administrative functions supported by standard office systems.

The business model is two-tiered. Programmatic revenue is generated through managed-services contracts with the Pennsylvania Office of Developmental Programs (ODP) and Office of Vocational Rehabilitation (OVR), which fund residential, day, employment, and benefits planning services for eligible individuals. A secondary revenue layer consists of charitable donations and fundraising events, including the annual Give Local York campaign (raising $8,238 from 101 donors in 2025) and the 30th Annual Shadowfax Golf Benefit scheduled for August 2026. Customer access is referral-driven through OVR/ODP Supports Coordinators, and the organization markets primarily through organic social media (Facebook, Instagram, LinkedIn) and community partnerships rather than paid acquisition.

In 2025, Shadowfax executed a substantive programmatic and brand repositioning. The Day Supports program was redesigned around personal preference and skill development, replacing subminimum wage Section 14c contract work (eliminated July 2025) with Community Integrated Employment, volunteering, and expanded curricular offerings. The agency also refreshed its logo and mission/vision/values statements, celebrated its 40th anniversary, and was named Leadership York's 2026 Partner of the Year. Leadership includes CEO Amy Brillinger, Executive Director of Residential Ben Fierer, Executive Director of Day Supports Allison Strathmeyer, Director of People & Culture Jewel White, Director of Quality & Compliance Amanda Glatfelter, and Financial Controller Kathy Hansel, supported by a 10-member Board of Directors chaired by Kathleen Brown.

Name

Shadowfax

Legal name

Shadowfax Corporation

Website

https://shadowfax.org

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

11–50 employees

Short description

Shadowfax is a York County, Pennsylvania non-profit human services agency that supports approximately 195 individuals with intellectual disabilities and autism through residential services, day supports, employment supports, benefits planning, and Pre-ETS programming, funded primarily by PA ODP and OVR contracts.

Ownership category

akta.pro rank

Product category

Disability and Human Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Vocational Rehabilitation Services (6243), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Educational Services (8200)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGACAG), Transition Services (Secondary to Postsecondary/Employment, Life Skills) (EDAJAKAG), Autism Parent/Caregiver Education & Training (School-Linked) (EDAKAKAJ)

Keywords

• Disability support services
• Residential support services
• Developmental disability programs
• Employment support services
• Community integration services

Headquarters

HQ city

York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Marketing or Sales

Revenue model

1. Government Contracts & Program Fees: Shadowfax receives funding through government contracts with ODP (Office of Developmental Programs) and OVR (Office of Vocational Rehabilitation) for providing residential services, day supports, employment supports, and benefits planning services to individuals with intellectual disabilities and autism.
2. Donations & Fundraising: The organization raises funds through community donations, annual Give Local York campaign, and the Shadowfax Golf Benefit fundraiser. In 2025, raised $8,238 from 101 donors through Give Local York.

Distribution channels1 record

Marketing channels5 records

Core offering

Shadowfax is a private non-profit human services agency that provides direct support services to approximately 195 adults with intellectual disabilities and autism in York County, Pennsylvania. Its core offering is a coordinated suite of six programs — Residential Services (20 homes), Day Supports, Employment Supports, Pre-Employment Transition Services (Pre-ETS), Benefits Planning, and Community Engagement — funded primarily through Pennsylvania ODP and OVR government contracts and supplemented by community donations.

Product overview

Shadowfax is a private, non-profit human services agency (not a technology company) that provides a unified suite of disability services rather than a software product platform. The organization offers five integrated service programs: Day Supports (redesigned in 2025 with expanded programming in culinary arts, digital literacy, wellness, horticulture, and arts), Residential Services (supporting approximately 60 individuals across 20 homes), Employment Supports (connecting individuals with community employers for competitive integrated employment), Pre-Employment Transition Services (Pre-ETS for students), Benefits Planning (certified WIP counseling for public benefits navigation), and Community Engagement (social activities and volunteer opportunities). These services work together to support individuals with intellectual disabilities and autism in achieving independent, community-integrated lives.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Services Provides individuals with intellectual disabilities and autism a safe, supportive living environment that promotes independence, stability, and personal growth. Supports approximately 60 individuals in 20 homes across York County, PA, helping residents develop daily living skills, build routines, and thrive within their homes and communities.
• Day Supports Program A comprehensive day program offering participants meaningful opportunities to develop independence, confidence, and life skills through structured activities and personalized support. Programming spans culinary arts, digital literacy, wellness, horticulture, arts, and community participation, serving over 135 individuals in day services.
• Employment Supports Connects individuals with intellectual disabilities and autism with community employers to provide paid, meaningful employment. Services include job exploration, career planning, resume and interview help, job matching, job coaching, and on-the-job support throughout the entire job search process.
• Pre-Employment Transition Services (Pre-ETS) An OVR-approved service providing pre-employment transition services in York County for students with disabilities to explore career options, gain work experience, and develop essential employment skills before graduation. Includes career exploration, informational interviews, job shadowing, group shadowing, and paid work experiences.
• Benefits Planning Services Work Incentive Practitioner (WIP) certified specialists assist individuals and families in navigating complex public benefits and understanding how work can impact them. Provides in-depth guidance on Social Security benefits, Medicaid, Medicare, SNAP, and work incentive programs to help participants make informed decisions about employment, income, and benefits eligibility.
• Community Engagement Helps individuals with intellectual disabilities and autism build meaningful connections and actively participate in their communities through social activities, recreational opportunities, and community-based experiences. Includes participant-led trips, volunteer opportunities at community organizations, social activities, and real-world life skills practice.

Quantifiable outcome

• Supported 195+ individuals across residential and day services
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• Leadership YorkcoreStrategic or Co-development PartnerShadowfax supports Leadership York by offering space for sessions, sponsoring employees in their programs, and volunteering time with their classes. Leadership York recognized Shadowfax as their 2026 Partner of the Year at the annual Spark celebration.
• Give Local York / GLY365coreStrategic or Co-development PartnerYork County's year-round hub for community giving and nonprofit support. Shadowfax participates annually in the GLY campaign to raise funds and awareness for programs supporting individuals with disabilities.
• Thaddeus Stevens College of TechnologyminorStrategic or Co-development PartnerJameson McFarlane, Professor of Computer & Networks Systems at Thaddeus Stevens College, serves on Shadowfax's Board of Directors, providing academic expertise and connection.
• Cultural Alliance of York CountyminorStrategic or Co-development PartnerPartnered with Shadowfax to provide the Cooking Up Connections program - a 7-week culinary arts curriculum taught by Chef Liz Morales, introducing cooking skills to individuals served.
• Pennsylvania ODP (Office of Developmental Programs)coreOthersPrimary government funder for developmental disability services including residential supports, day program services, and employment services for individuals with intellectual disabilities and autism.
• Pennsylvania OVR (Office of Vocational Rehabilitation)coreOthersGovernment funder for vocational rehabilitation services including Pre-Employment Transition Services (Pre-ETS) and employment supports for individuals with disabilities.
• York BarbellminorStrategic or Co-development PartnerCommunity partner that contributed to Shadowfax's 40th anniversary celebration, demonstrating local business engagement with the organization.
• Meals on Wheels, Animal Shelters, FarmsminorStrategic or Co-development PartnerCommunity organizations where Shadowfax clients participate in volunteer opportunities, building skills and community connections through ongoing volunteering engagements.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Community Services Group (CSG): Pennsylvania human services nonprofit delivering intellectual disability, behavioral health, and autism services across multiple counties. Comparable as an ODP/OVR-funded IDD provider offering residential, day, and employment supports similar to Shadowfax's portfolio.
• Penn-Mar Human Services: South-central Pennsylvania nonprofit providing residential, day, employment, and community supports for adults with intellectual disabilities and autism. Comparable because it draws on identical Pennsylvania ODP/OVR funding streams and operates a similar integrated service model.
• InVO Advocacy: Pennsylvania-based nonprofit providing vocational rehabilitation and independent living supports for individuals with disabilities. Comparable because it draws on the same OVR funding stream and overlaps with Shadowfax's employment and benefits planning work.
• UCP Central PA: Central Pennsylvania affiliate of United Cerebral Palsy serving children and adults with disabilities through residential, day, and therapy programs in overlapping PA geographies. Comparable because of shared ODP waiver funding and similar population focus.
• Keystone Human Services: Pennsylvania-based nonprofit supporting individuals with intellectual disabilities and autism through residential, community participation, and case management across central PA. Comparable because it operates the same ODP/OVR-funded service mix with similar person-centered philosophy.
• The Arc of York County: York County chapter of The Arc, providing advocacy and direct services to individuals with intellectual and developmental disabilities in the same single-county footprint. Directly comparable because it offers overlapping residential, day, employment, and family support services to the same ODP/OVR-funded population Shadowfax serves.

Broad incumbents

• BrightSpring Health Services: Large diversified provider of home and community-based health and human services, including IDD and behavioral health lines. Comparable as a public-company incumbent in the same Medicaid waiver-driven IDD services market.
• Sevita Health (formerly The MENTOR Network): National leading provider of home and community-based services for individuals with intellectual and developmental disabilities, including Pennsylvania operations. Comparable as a broad incumbent offering residential, day, and employment supports through Medicaid waivers, though at meaningfully larger scale.
• Merakey: Large national human services organization with significant Pennsylvania presence providing intellectual disability, behavioral health, and autism services. Comparable as a scaled ODP/OVR-funded provider offering residential, day, and employment services to similar populations.

Regional players

• The Arc of Pennsylvania: Statewide chapter of The Arc providing advocacy, information & referral, and system-level supports across Pennsylvania for people with IDD. Comparable as the umbrella advocacy organization for the same ODP/OVR-funded population, though primarily advocacy rather than direct service.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/shadowfaxcorporation
• LinkedInlinkedin.com/company/theshadowfaxcorporation
• Instagraminstagram.com/shadowfaxcorp
• Xx.com/CorpShadowfax

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Shadowfax