What Community Services Group - CSG does

Community Services Group (CSG) is a private, founder/owner-operated behavioral health and human services organization headquartered in Mountville, Pennsylvania, that delivers a comprehensive continuum of community-based mental health and intellectual and developmental disability (IDD) services across 19 counties in Central and Northeastern Pennsylvania. Founded in 1972 and owned since 1986 by CEO Susan Blue, the company operates with 1,300+ employees from 16+ office locations supplemented by residential facilities, five clubhouses (TEMPO, Hidden River, Square One, Commerce Park, Workabilities), a CSG Bakery, and a Schnecksville training academy. Service lines include adult mental health (case management, psychiatric care, therapy, residential programs, partial hospitalization, peer support, psychiatric rehabilitation, and vocational training), youth mental health (family-based services, outpatient therapy, school-based programs, residential treatment facility for ages 14–18, and STAR transitional services), IDD services (adult day programs/CONCEPTS, behavioral support, employment services, lifesharing, supported community care, autism services, and mobile MH/ID teams), Mental Health First Aid training, and the EPIC early-psychosis intervention program.

CSG's technology stack is predominantly third-party: the Welligent-powered patient portal for online health record access and scheduling, a standard telehealth platform for remote psychiatry and therapy, and electronic health records management. There is no disclosed proprietary AI/ML capability, no API/developer-facing surface, and no mobile application. The organization is a Certified B Corporation (since 2020) and does not hold patents or trademarks in the data provided.

The business model is managed-services based. Revenue is generated almost entirely through Medicaid, Medicaid waiver programs (including Pennsylvania's Office of Developmental Programs), insurance reimbursement, and state government funding, with supplemental client copays collected at time of service via cash, check, or credit card. Pricing is not publicly disclosed. Go-to-market is sales-led, driven by a toll-free intake line (1-877-907-7970), healthcare provider and school district referrals, self-referral, and community outreach across the 19-county service area. CSG is privately held by Susan Blue with no disclosed PE or VC investors, no parent company, no subsidiaries, and no public stock listing.

Name

Community Services Group - CSG

Legal name

Community Services Group

Website

https://csgonline.org

Company type

Private

Founded year

1972

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Community Services Group (CSG) is a private, founder-owned behavioral health and IDD services provider headquartered in Mountville, Pennsylvania, operating across 19 counties with 1,300+ employees and delivering community-based mental health, autism, and developmental disability services funded primarily by Medicaid and state programs.

Ownership category

akta.pro rank

Product category

Behavioral Health and Human Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Child and Youth Services (62411), Residential Intellectual and Developmental Disability Facilities (623210), Residential Mental Health and Substance Abuse Facilities (623220), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093), Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

Behavioral Health for Children & Adolescents (Youth Services) (HLAFACAL), Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors) (HLADAIAI), Intellectual & Developmental Disabilities (IDD) Schools & Life Skills Programs (EDAKAAAD)

Keywords

• Behavioral health services
• Mental health treatment
• Developmental disability services
• Community mental health
• Psychiatric rehabilitation

Headquarters

HQ city

Mountville

HQ country

United States

HQ region

North America

Offices17 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Mental Health Services Revenue: Revenue generated from providing mental health services to adults and youth, funded primarily through Medicaid, insurance reimbursement, and government programs.
2. IDD Services Revenue: Revenue from intellectual and developmental disability services, including residential, day programs, and supported living, funded through Medicaid waiver programs and state funding.
3. Client Copays and Fees: CSG collects copays and outstanding balances at time of service. Accepts cash, check, and credit card payments.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Community Services Group provides community-based mental health services for adults and youth, intellectual and developmental disability (IDD) services including residential, day programs, and supported living, Mental Health First Aid training, and specialized programs such as EPIC early psychosis intervention, clubhouses, partial hospitalization, and peer support. Services are delivered through outpatient offices, residential facilities, schools, and telehealth across 19 counties in Central and Northeastern Pennsylvania, primarily funded through Medicaid, insurance reimbursement, and government programs.

Product overview

Community Services Group (CSG) operates as a comprehensive behavioral health and human services organization offering a unified portfolio of mental health and intellectual/developmental disability services across 19 counties in Central and Northeastern Pennsylvania. The organization provides adult mental health services (including case management, psychiatric care, therapy, residential programs, partial hospitalization, peer support, and psychiatric rehabilitation through clubhouses and vocational programs), youth mental health services (case management, family-based services, outpatient therapy, school-based programs, and residential treatment), IDD services (adult day programs, behavioral support, employment services, lifesharing, residential care, and mobile MH/ID services), Mental Health First Aid training certification, and specialized programs such as the EPIC early psychosis intervention program. Services are delivered through community-based settings, outpatient offices, residential facilities, and school partnerships, supported by a patient portal for digital access to health records.

Differentiator

Problem solved

Functional benefit

Products and services

• Adult Mental Health Services

Quantifiable outcome

• Nearly 1,400 employees dedicated to service delivery
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Nine partnerships are on record, tiered core and minor.

• Genoa HealthcarecoreStrategic or Co-development PartnerGenoa Healthcare pharmacy partners with CSG to provide on-site pharmacy services at Lancaster and Williamsport Mental Health Offices. Medications available by mail or for pick up. The pharmacy also helps organize pills and transfer prescriptions.
• HeadsUp PAcoreStrategic or Co-development PartnerPartnership with HeadsUp PA to provide EPIC (Early Psychosis Intervention Collaborative) services. EPIC service available for individuals ages 16-35 in Pennsylvania's Lycoming and Clinton counties.
• Lancaster-Lebanon Intermediate Unit 13 (IU 13)coreStrategic or Co-development PartnerPartnership with IU 13 to deliver educational services as part of the School-Based Partial Hospitalization Program for adolescents ages 13-21.
• Rehabilitation and Community Providers Association (RCPA)coreGTM or Marketing PartnerRCPA is a membership organization and one of the largest health and human services trade associations. CSG participates in annual Capitol Day advocacy events and policy initiatives through RCPA membership.
• American Network of Community Options and Resources (ANCOR)minorGTM or Marketing PartnerANCOR has worked for over 50 years to shape policy and share solutions for community-based providers supporting people with intellectual and developmental disabilities. 2,500 members nationwide.
• National Association for Direct Support Professionals (NADSP)minorGTM or Marketing PartnerNADSP works to elevate the status of direct support professionals through certification, credentialing, training, and professional development services.
• National Council for Mental WellbeingcoreGTM or Marketing PartnerNational Council drives policy and social change for over 3,400 mental health and substance use treatment organizations. CSG participates in AI for Behavioral Health initiative.
• Mental Health America (MHA) LancasterminorGTM or Marketing PartnerMHA Lancaster is dedicated to helping individuals lead mentally healthy lives, promoting the importance of mental wellness as a core component of comprehensive health.
• Local School DistrictscoreStrategic or Co-development PartnerPartnerships with local school districts to provide school-based outpatient therapy, partial hospitalization programs, and Teen Mental Health First Aid training.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Penn Foundation: Penn Foundation is a Sellersville, PA-based nonprofit behavioral health and IDD provider offering outpatient, residential, and crisis services across Bucks and Montgomery counties. It is a directly comparable peer given its PA footprint, similar mental health + IDD service mix, and Medicaid-funded revenue model.
• Merakey: Merakey is a large, Plymouth Meeting, PA-headquartered nonprofit operating IDD, behavioral health, and autism services across multiple states. Directly comparable to CSG given its mental health + IDD continuum, residential offerings, and strong Pennsylvania presence.
• Resources for Human Development (RHD): RHD is a Philadelphia, PA-based human services nonprofit providing behavioral health, IDD, and homelessness services across several states. It is a direct peer to CSG given overlapping service lines (mental health, IDD, residential, outpatient) and its PA-based roots.
• Devereux Advanced Behavioral Health: Devereux is a Villanova, PA-headquartered nonprofit operating residential treatment, behavioral health, and IDD/autism services nationally. It directly competes with CSG in youth residential (RTF) and IDD services in the PA market.
• Keystone Human Services: Keystone Human Services is a Harrisburg, PA-based nonprofit providing IDD, autism, and behavioral health services primarily in Pennsylvania. Direct peer to CSG given overlapping IDD service lines, lifesharing/community-based models, and central PA operations.
• Chimes: Chimes is a Pennsylvania-headquartered (with Mid-Atlantic operations) nonprofit providing IDD, behavioral health, and vocational services. Directly comparable peer given similar continuum of IDD residential, day programs, and employment services.
• NHS Human Services: NHS Human Services (Lafayette Hill, PA) is a human services nonprofit operating behavioral health, IDD, and autism services across multiple states. Direct peer in the PA behavioral health and IDD market, with a similar population focus and service mix.

Broad incumbents

• BrightSpring Health Services: BrightSpring is a large, publicly-traded (and PE-backed historically) provider of home and community-based health services including behavioral health, IDD, and pharmacy. A broad incumbent competitor with substantially greater scale, capital, and technology infrastructure than CSG.
• Sevita Health (formerly The MENTOR Network): Sevita is one of the largest U.S. providers of home and community-based services for individuals with IDD, autism, and behavioral health needs. A broad incumbent peer given its national footprint, Medicaid HCBS focus, and growing PA presence.
• Bayada Home Health Care: Bayada is a large, Moorestown, NJ-headquartered provider of home health, behavioral health, and IDD services across multiple states. Comparable as a broad incumbent in the community-based health services space serving overlapping populations in the Mid-Atlantic region.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/csgonline
• LinkedInlinkedin.com/company/290914

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Services Group - CSG