ICT

What ICT does

ICT Inc. is a privately held U.S. IT Asset Disposition (ITAD) managed service provider founded in 1993 and headquartered in Woburn, Massachusetts. The company operates a reuse-first ITAD platform that covers the full lifecycle of retired enterprise IT assets — white-glove nationwide pickup, chain-of-custody tracking, NIST 800-88 compliant data destruction with per-drive verification and physical destruction of non-verifiable drives, refurbishment and remarketing through its Mission Reuse program (approximately 90% of received assets are remarketed), and responsible recycling via a vetted nationwide network of 22 R2-certified processors under a zero-landfill policy. Supporting capabilities include a real-time online reporting portal, audit-ready documentation with serial-number-level reconciliation, Scope 3 and Scope 4 avoided-emissions reporting, and a ServiceNow-integrated Box Program for self-serve remote-employee asset returns.

The company serves 560+ enterprise customers across healthcare, pharma, telecom, retail, finance, food & beverage, technology, aerospace & defense, and government (including West Point and DLA-eligible defense engagements), as well as SMBs through standardized Box Program offerings. The go-to-market is consultative enterprise field sales backed by content marketing (70+ white papers, case studies, and blog posts) targeting IT, finance, and sustainability buyers. Revenue is generated primarily through service fees on enterprise ITAD projects and per-unit Box Program charges, with remarketing proceeds often offsetting or exceeding service costs and producing cash-positive outcomes for clients with qualifying inventory. The company is R2v3, ISO 14001, ISO 45001, EPA-, SAM.gov-, DLA-, and Microsoft Registered Refurbisher-certified. Note: the input data treats a separately incorporated Ireland-based ITAD entity also called "ICT" (founded 2003, Co Meath) as distinct from U.S. ICT Inc.; the Paladin EnviroTech acquisition of the Irish entity in April 2026 is not a transaction involving U.S. ICT Inc.

Name

ICT

Legal name

ICT Inc.

Website

https://ictcompany.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

ICT Inc. is a privately held U.S. IT Asset Disposition (ITAD) managed service provider, founded in 1993 in Woburn, Massachusetts, serving 560+ enterprise customers across healthcare, telecom, finance, government, and other regulated industries with reuse-first asset disposition, NIST 800-88 data destruction, and nationwide white-glove logistics.

Ownership category

akta.pro rank

Product category

IT Asset Disposition Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (8112), Electronic and Precision Equipment Repair and Maintenance (811210)

SIC

Wholesale-Computers & Peripheral Equipment & Software (5045), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

IT Asset Disposition (ITAD) Services (Data-Bearing Asset Handling) (BPALAIAA)

akta.pro secondary industries

Data Destruction Services (On-site/Off-site, Media Sanitization) (BPALAIAC), IT Asset Disposition (ITAD) & Secure Data Erasure (BPAEAOAK), Enterprise Hardware Recycling (Servers, Storage, Networking) (BPALAIAI), Certified Compliance & Reporting Services (R2/e-Stewards, Audit, ESG) (BPALAIAL), ITAD, Electronics Recycling & Parts Harvesting Retail (CRACAJAF)

Keywords

• IT asset disposition
• Enterprise ITAD services
• Data destruction services
• IT asset remarketing
• Electronic waste recycling

Headquarters

HQ city

Woburn

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Personnel, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. ITAD Managed Services: ICT charges fees for comprehensive IT asset disposition services including white-glove pickup, secure data destruction, processing, and reporting. For clients with professionally managed IT lifecycle policies, the remarketing of refurbished assets typically offsets or exceeds service costs, often resulting in cash-positive ITAD outcomes. The revenue model is primarily service-fee based with value recovery as a credit or cashback offset.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

ICT Inc. provides enterprise IT asset disposition (ITAD) services for end-of-life IT equipment, including nationwide 72-hour white-glove asset pickup, NIST 800-88 compliant data destruction with per-drive verification, refurbishment and remarketing through its Mission Reuse program, and responsible recycling via a vetted nationwide network of 22 R2-certified processors. The firm serves 560+ companies across the United States and Canada, managing 8.75M+ lbs of equipment and delivering $53M+ in client value recovery.

Product overview

ICT is an IT asset disposition (ITAD) managed service provider offering a comprehensive suite of services for enterprise technology decommissioning. The core offerings include ITAD Services (professional disposal with 72-hour removal and chain-of-custody), the Box Program (remote employee device return solution), and the Mission Reuse program (reuse-first approach where 90% of assets are remarketed). Supporting services include Data Destruction Services (NIST 800-88 compliant), White Glove Service (nationwide professional handling), Responsible Processing (R2v3 compliant with zero landfill policy), and Reporting Services (serialized certificates and audit documentation). The company serves 560+ companies nationwide across the USA and Canada.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Asset Disposition (ITAD) Services End-to-end managed IT asset disposition service covering enterprise data centers and office environments. Includes white-glove pickup, secure chain-of-custody logistics, data destruction, remarketing and responsible recycling, delivered to enterprise customers with multi-location IT estates.
• Box Program Self-serve remote employee device return solution that ships pre-paid shipping boxes to remote employees, with automatic ServiceNow ticket creation on receipt to trigger device lifecycle management. Designed for distributed workforces and small-to-medium organizations needing lightweight asset returns.
• Mission Reuse ICT's reuse-first ITAD program that maximizes asset value recovery by remarketing approximately 90% of received assets through a vetted nationwide network of 22 R2-certified processors, each specializing in different asset categories. Designed to deliver cash-positive ITAD outcomes for clients with professionally managed IT lifecycle policies.
• Data Destruction Services Secure data destruction service executed to NIST 800-88 standards with per-drive verification (e.g., screenshots, certificates of destruction). Designed for regulated industries such as healthcare, finance, government and defense that require auditable data sanitization as part of end-of-life IT asset handling.

Quantifiable outcome

• Up to 28x greater carbon emission reduction through reuse vs. recycling (per EPA WARM model)
• +6 more outcomes

Named customers14 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature6 records

Partnerships

Four partnerships are on record, tiered flagship, core and minor.

• Paladin EnviroTechflagshipStrategic or Co-development Partner · 7 April 2026Paladin EnviroTech, a Tampa-based critical materials recycling firm backed by private equity firm SER Capital Partners, acquired ICT in April 2026 as part of a $70 million expansion strategy. ICT transitioned to the Paladin brand and relocated to a newly leased 52,000 sq ft processing facility in Dublin. This is Paladin's second European acquisition and brings its total global acquisition spend to €60M across five deals in nine months. The acquisition expands Paladin's end-to-end ITAD and on-site data destruction capabilities across Ireland and Europe, with particular focus on Dublin's hyperscale data centre cluster.
• ServiceNowcoreTechnology or IntegrationICT's Box Program is fully integrated with ServiceNow, enabling enterprise IT teams to initiate asset return requests directly from their ServiceNow portal, link tracking data for real-time visibility into box shipments and processing status, and access Certificates of Data Destruction and Compliant Disposal within ServiceNow for streamlined audit and compliance reporting.
• UPS and FedExminorChannel Partner/ Reseller/ DistributorICT leverages UPS and FedEx carrier networks for its Box Program. Prepaid return kits are shipped to asset holders who drop off prepared boxes at the nearest UPS or FedEx location. The carriers provide the logistics backbone for the remote employee asset return workflow.
• R2-Certified Nationwide Processor NetworkcoreTechnology or IntegrationICT uses a vetted network of 22 R2-certified processors across the USA. Each processor specializes in different asset categories (computers, Apple products, mobile devices, data center equipment), ensuring maximum reusability and value recovery. ICT's vetting process ensures processors operate ethically, maintain certifications, and comply with environmental standards. Non-reusable assets (approx. 10%) are processed by vetted domestic recyclers.

Scale indicators10 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Iron Mountain Asset Lifecycle Management: Iron Mountain offers IT asset disposition and data center decommissioning as part of its broader information management portfolio. They compete with ICT on enterprise data destruction and data center end-of-life services, though their scope is much wider than pure ITAD.
• Ingram Micro ITAD: Ingram Micro operates a large, distributor-affiliated IT asset disposition program that handles end-of-life enterprise hardware, remarketing, and recycling. ICT explicitly benchmarks Ingram Micro's ITAD services in its content, indicating they compete for the same enterprise ITAD RFPs.
• HP Device Recovery Services: HP's OEM-affiliated recovery and refurbishment program takes back enterprise HP hardware at end of life. ICT publishes a dedicated review of HP's ITAD offering, confirming them as a direct competitor for enterprise ITAD contracts and OEM-tied refresh deals.

Direct peers

• Dynamic Recycling: Dynamic Recycling is a U.S. ITAD provider offering R2-certified electronics recycling, data destruction, and asset recovery. They compete with ICT in the same enterprise and mid-market customer segment with comparable service offerings.
• Apto Solutions: Apto Solutions provides IT asset disposition, data destruction, and remarketing services to enterprise and mid-market customers. They overlap directly with ICT on secure data destruction, value recovery, and compliance-driven ITAD.
• HOBI International: HOBI International is an R2-certified ITAD provider focused on enterprise IT asset disposition, data destruction, and remarketing. They are comparable to ICT on certifications, services, and target enterprise customers.
• Cascade Asset Management: Cascade is an independent ITAD provider offering enterprise data destruction, refurbishment, remarketing, and R2-certified recycling. They compete head-to-head with ICT in the U.S. enterprise ITAD market with similar service bundles and compliance positioning.
• Lifecycle Services (Retire-IT): Retire-IT / Lifecycle Services is an independent ITAD provider focused on enterprise hardware decommissioning, secure data wiping, and value recovery. They directly overlap with ICT on the same enterprise buyer segment and core service bundle.
• Sims Lifecycle Services (now Synergy Recycling): Sims/Synergy operates a global ITAD business focused on secure data destruction, refurbishment, and responsible recycling for enterprise clients. They compete with ICT in enterprise ITAD, particularly on data center decommissioning and multi-country programs.

Regional players

• TES (Total Environmental Solutions): TES is an ITAD and e-waste recycler with strong presence in EMEA, providing secure data destruction and refurbishment. They are comparable to ICT on service mix but compete primarily in European enterprise and data center markets.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ictcompany
• YouTubeyoutube.com/@MissionReuse
• Facebookfacebook.com/ictassetrecovery1
• LinkedInlinkedin.com/company/ictcompany
• Instagraminstagram.com/mission_reuse

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ICT